Scotts of Stow Reviews 

Very unhelpful customer service. I ordered a Neostar Perma Therm 3.5l boiler in 2022 from their ebay site. The seal around the lid has degraded, so I contacted them through their ebay store for a replacement (was quite willing to pay for it). They refused to assist in finding a replacement even thought they are still stocking the item. This is apparently a common problem with the item. I attempted to raise a complaint that was simply ignored. They refused to offer any assistance in finding a replacement part for which they seem to be the main UK retailer.

I ordered 2 mini pop-up lanterns - just what I was looking for and the total cost of the two came to less than one fairly useless one bought elsewhere. However, when I got email confirmation, I was horrified to see the parcel would be delivered by Evri. Locally, that company has an appalling record of losing parcels or delivering to wrong addresses - evidenced by many posts on local FB groups of people trying to locate their parcels. I contacted the company (Scotts of Stow) to request they use a different carrier but was told this was not possible. Thus regrettably, I had to cancel the order, as due to personal issues, I cannot cope with a parcel going AWOL. So, Scotts have lost a customer, but they have impressed me with their customer services in cancelling the order and processing a refund.

i ordered an outdoor dragonfly mat it didn’t arrived rang they said it was delayed and gave another date didn’t arrive rang again told delayed didn’t arrive rang again they said well you can cancel if you want i said this was not helpful.
i e.mailed and said if i cancelled there would be even more delay ordering from elsewhere.
Next thing i knew they misread my e.mail and cancelled the order i rang again saying i didn’t want it cancelled as i needed it for a party they then reinstated order. Haven’t got it yet it’s been a nightmare!

Ordered items amounting to over £300 could not use discount 15%as 1 day over.OK my fault. Told 1 item not available till 1st June. I accepted. Still waiting for 2 items. I have phoned 3 times to discover when the items will be with me. The date keeps moving! Order placed 20th May. To add insult to injury 3days after I ordered a new discount code issued. I could have cancelled order and re-ordered to save 15%!!

Ordered chairs from store on n22nd, by 1 st June no order, no comms. Poor. Called 3 numbers to finally get someone who could help ( minimally ). it's very poor service under the new ownership

Got a water heater from them Via b and Q i can honestly say why bother

Im still waiting for it over a week later i have contacted them via b and Q and they have now stopped replying to me they cannot tell me where my item is
My item now shows as both being in transit and at the delivery point it has not
updated in days

This company also
uses the cheapest and untrusted postal firm Evri i have now ordered another from
Temu when it arrives im sending the heater back

Ordered on 17th May. Evri waiting for it still. No emails or messages or updates as other businesses do. Say it's dispatched. very poor nil communication but have my money.
Very surprised and disappointed in Scott's of stow.

I HAVE USED SCOTTS AND THEIR SUB COMPANIES FOR YEARS AND NEVER HAD ANY PROBLEMS WITH THEM OR THEIR COURIERS,
ORDERED MY LATEST ITEMS TODAY, NICE LADY TOOK MY ORDER, VERY UNDERSTANDING WHEN I TOLD HER I WAS HARD OF HEARING.

Beautiful stuff and hope will deliver my seagrass items before 1pm Tuesday for my friends birthday
Good delivery service
Leave at my door as i requested dont knock

Always reliable prompt delivery by polite and careful
Couriers. Very impressed by the service I’ve received over the the years
Anne

Absolutely beautiful! Lovely material and fantastic colours!

Very helpful staff, giving an excellent service for me.

The product when received did not meet my expectation, but Scott's were quick to arrange for collection of the item, and to arrange a refund.

I ordered a table for my mother in January. A few weeks later, I contacted the company and was told it hadn’t arrived from their supplier. I explained that this was a direct purchase and I had not been informed it was on backorder. They then claimed it would arrive in five days, but a month after placing the order, there was still no delivery. They tracking number was sent at point of order, but it appears to be “ghost tracking,” as Evri is not expecting the parcel. Despite this, the company continued to repeat that they were waiting for the product. It seems they are taking orders they do not actually have in stock, relying on the hope that the item will eventually arrive from overseas.

Absolutely awful communication. Ordered on 11th Jan. The only communication received from Scotts was an email confirming the order. Nothing thereafter. Called them on 15th and was told the 2 items were on pre-order, which was NOT indicated on the website or communicated at time of order. Was told that one item would go out on 21st Jan and second on 31st Jan. I requested a refund on delivery charge, which was granted (but not offered). It is now the 28th Jan and still no communication on the despatch of first product. Called again and told that neither product had yet been sent. Was told by the call handler, Ryan, that Scott’s don’t send emails out to inform customers of delays in orders. I have asked for a full refund which should be with me within 5 working days! We’ll wait and see! Really poor service from a UK independent business. Must do better to compete with large multinationals guys. I’ll continue to buy UK independents where possible, but not from Scott’s I’m afraid.

My mother was a loyal customer of this company and passed away 7 months ago at age 90. I advised the company by phone and returned regularly their catalogues asking not to send as my mother was dead. Had to phone again today and spoke to an Indian man who didn't even have the decency to give his condolences. He said it would take 6 months to come off the system and didn’t even say goodbye just hung up. Train your staff to be pilot and decent especially where loss is involved! Just rude!

Can't remember last time I ordered something from Scotts of Stow, but my negative customer experience is related to their continual posting me their marketing brochure after phoning them at least 4 times to request they stop. Have just received another and so feel the only way they will listen to customer requests is by receiving not great reviews.

Thank you for your patience
Jay