Seat Reviews 42

I paid the Connect app services at £59, realised a day later that it was absolute garbage (you get all of their features and much more on the Mini app for free).
I never received any invoice from Seat. The only proof of payment I have ever received was the Paypal confirmation. This has more than enough information on showing I made the payment, who to and the date.

They keep fobbing me off saying I need to send them the Seat invoice (which I've never had) and that I can download it from the app. Nowhere on that app is there any option to download any invoice.

Their terms and conditions state Connect can be cancelled within 14 days. I cancelled it after 1 day and they are dragging this out knowing full well I've paid £59.

I've escalated the complaint to Paypal and the FCA. It's unbelievable Seat are making this as difficult as possible for the sake of £59. No wonder the Trustpilot reviews are so bad.

Horrendous service, car damaged in there, failed to communicate or repair. Seat head office no powers to assist and not sticking to their word.

Can’t speak for the sales team but the servicing team well and truly cannot me trusted - I wish I’d read the other reviews prior to booking in, unfortunately you expect a main dealer to behave appropriately.
The behaviour from the moment I arrived to drop off my car came across as misogynistic - but maybe they just treat all customers like they’re stupid - and dismissive. If I’ve given you five reasons why I don’t want to take out the all in one or serving plan, I don’t expect you to suggest that I don’t understand it or haven’t looked into it - I clearly have, this is not effective upselling and isn’t even an effective way to retain a customer. This behaviour continued when I picked up my car too, despite nothing to warrant it on my side.
My car was scratched during the time it was with Seat on multiple panels, Seat themselves reported no damage upon drop off and the valeting company accepted that they could have caused the damage. So why are we a year on with no resolution? Why did it take over a month for the branch manager to bother talking to me despite repeated requests (it actually took a head office complaint before he could be bothered). Eventually agreed to send out a valeter to attempt to to remove the scratches (which I knew they were too deep for and did voice this), there was no improvement which Liverpool branch have then lied to HO and claimed that I said it was all resolved.
There seems to be a major push to upsell but some basic customer service training would be highly beneficial. I did visit another garage for my “urgent” work as did not feel comfortable returning to Seat Liverpool, to be told it wasn’t urgent and have this confirmed by a third, independent mechanic.

Waiting for a month for EV charger instillation voucher, but can't get EV charger installed without the €500 voucher. Why is this atarting to feel like a sales scam? Try keeping your EV charged without a charger.

I’ve had an issue with charging the batteries on my Seat Leon FR hybrid. There’s nothing wrong with the car apart from the charging system has no facility to plan a scheduled charge. After contacting clueless seat garages I was told by Seat Uk that there is a software update planned to roll out Quarter 3 2025, I’m still waiting. At the moment I have to charge as necessary instead of charging at off peak times. I called again the a clueless seat garage and they said somebody in the know would get back to me , 3 days later, still waiting, the car is a great car, Seat customer service is appalling.

Service is great when their getting a sale, but when a problem arises they don't want to know. The liverpool branch sales team are rude and ignorant on the phone and don't care about anything else other than getting a sale! Apparently warrantys don't cover ever seat branch although it states it does on the warranty certificate so in other words they can't be assed and just fob you off! They are fully booked until late August for repairs which is generally worrying at the fact so many of their vehicles need repairing. Rude and ignorant staff AVOID!! Although the seat assist team are absolutely brilliant its a shame their showroom staff let the company down

Wonderful service from Terri at seat Swansea, helped me find the right car for me as my current finance was coming to an end. Took up so much of her time but she was so polite and patient with me.
The whole team there are so lovely & Dan who I spoke to on the phone was also so helpful and polite, the ladies on reception were warm and welcoming. Always a nice experience going to seat Swansea. Thanks again :)

Avoid! Bought a Seat Arona April 2024, came with a 2 year extended warranty (all components). Boot mechanism has failed and they will not be able to confirm if it’s covered until I pay £130/hr for a diagnostic. If not covered, then I will also pay for the parts and labour. Halfords will charge £120 to replace. The warranty is just a Seat money making scheme.

the SEAT custumer service center is in india , when I called with an enquiry , they could not understand me ?? I could just about understand what they was saying ,
however they was unable to answer any of my enquires has they had zero knowledge of the product . if this is the best they can do I wont be buying a SEAT car .

I still have had no reply to the issues I have had since purchasing the car in September. So I tried the app again today and it said my connect account had expired.
So rather than just renew I rang the dealership and they said yes it has expired. But the app had issues now resolved. So I thought I would pay the £59 to renew and yes it all took my money.
Now nothing.
So I now need to contact them to get my money back.
What a farce.
(Not good) But I

Absolutely a waste of time it was working then stopped now costing 3 times more in electric when charging because the app isn't working

The car is great the in car entertainment system is poor.
The seat app is totally dreadful.
I joined and it worked. Although what it actually does is poor.
Then next time it wouldn't let me login. The helpline told me to uninstall and download again. I did and it worked. Next time it doesn't. Then it says incorrect password so I changed it. Got the email allowing a change. It accepted the change I clicked on login put it all in and it does nothing.
My partner downloaded it on her phone it just screen swipes left continuously as soon as you click login.
I have seen thousands of junk games that actually work so maybe seat should employ those app designers.

They are scammers trust me.

I booked a service for my car via the SEAT online service booking tool. It all seems to work very well. offering different authorized dealers and service options. My preferred dealer was not available via the tool (and they are difficult/impossible to get on the phone) so I chose another close by. I selected the date, time and service type and submitted my booking. Then...nothing happened, no reply, no confirmation, no phone call and no actual booking. Luckily I checked on the day before leaving for the garage and there was no record of any booking. I called SEAT and they said that the online service booking tool doesn't actually book a service with the dealer, it's all manually done via contact afterwards....so what's the point of the online booking tool? My advice...do not use the SEAT website to book a service, speak direct to the dealer.

Got a new 24 plate ateca with a totally different dash to the manual. Nothing online on how to use it, still waiting for customer service to reply with instructions, good job it's nothing major.

Seat customer services and parts department are not fit for purpose. I wanted the oil changed on my Leons DSG gearbox. Unable to help they put me through to parts to get a quote. They never answered so upon ringing back the customer services said parts would ring me later or the next day. 3 days later and no call. Phoned again today and was put through to parts who, surprise surprise, never answered. this may have been a godsend in the end as I gave up with Seat and got an excellent quote from an automatic specialist in my area. they will also do the major service that I require for nearly £100 less than the dealer

Infotainment system in Seat Ibiza is rubbish. Get out of the car for 1 minute get back in and either connect to apple play or whatever the other one is. So confusing to get it to connect to your phone again. End up having to use the maps on my phone while holding it which is illegal. Got a mind of its own. The Leon system was straightforward and took seconds to connect up or add another person to connect. Nightmare hate it and lane management it just grabs the steering wheel of your hands. Can see the reason on a motorway but urban driving it’s dangerous. And I like to be in control of the vehicle and letting people get to rely on the gizmos in the car do the thinking and decisions is not the best thing to rely on. No I’m going back to an older car I like to drive myself and not put my life in the hands of a motorcar.

Seat Connect is the most useless and worse application ever written for a driver. It keeps disconnecting the user, then you have to spend minutes clicking stuff on the 'tablet' in the car before you're back to normal. And it happens every month twice. Cars that requier account-creations to be operated should be banned. This is the worst experience ever. Ergonomy is close to zero. Massive number of useless options, and options that can't even be configured. Why are 'users' needed if it serves no purpose ?! There's no bonus to use this app, let alone pay for it after a year.

Bought a Brand New Ibiza (from a Seat dealer that is miles away). The car is 2 weeks old has been used most days - at 2am this morning the alarm goes off and the car won't lock, can't start - because the battery is completely dead and the car had to be jump started by the AA. So.... the earliest the local dealer said they could look at it is the 22nd of December (2 months away)... Same for the 3 other 'not so local' dealers which is absolutely ridiculous, What am I supposed to do between now and then - I guess I'll be walking everywhere for the next two months with my 20 month old then! Also - no route to escalate the issue and get a courtesy car sooner and the Main Seat Customer Services phone number was useless - basically said I had to speak to a dealer and they can't do anything (so who knows what the point of them is).

I paid £75 at the end of December 2022 to be able to lock my car through the app with connect. You cannot provide this service 4 months later yet you refuse to refund. Never in my life have I come across such poor customer service. I think people need to know what a shoddy company they are dealing with it is unbelievable such a once prestigious brand should treat its customers in this way. I will not just go away until you refund my money. I also have a fault with the infotainment system it freezes and the display/radio and sat nav stop working. Also the sos warning light comes on telling me to take it to SEAT dealers. I have been informed it is a software problem and it will be fixed with an update by the end of the year. No use not having sat nav when I was driving to Spain in August. 2 years old with 11000 miles on the clock. Very poor customer service never again will I have a Seat.

Still waiting for a fix(August 2023) Last Seat I will every buy.
Production problems resulted in an order in April 2022 for delivery September being delayed till December 2022.
Dealer was excellent, but connecting the car to SEAT Connect had many problems and delays for over a week. Then more problems were identified with the BeatsAudio resetting over and over, Safety and Driving Pack (XL) had problems with Adaptive Cruise Control, Dynamic Road Signs and traffic jam assist.
After first return to dealer one part replaced but still awaiting another part to fix outstanding problems.
Traffic alerts when no destination set, wrong speed limits on maps, BeatsAudio still turning off etc, the list goes on and now running out of patience with my SEAT Arona FR Sport's faults on a brand new car.