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Review summary

Created with AI, based on recent reviews

Considering 616 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional approach, often highlighting their empathy and understanding. Many people appreciate the exceptional customer service, noting the quick response times and the ease of their overall experience with the platform. However, some people were dissatisfied with the support, mentioning instances where they received no feedback or encountered an unprofessional approach, particularly during the onboarding process. A few other people also felt that their cases were not reviewed properly, leading to confusing experiences and unexplained account issues.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the support team for their... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the promptness, helpfulness, and... See more

User experience

Consumers find the user experience to be positive, highlighting the platform's ease of use and intuitive... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers praise the immediate and... See more

Service

People report positive experiences with service. Customers highlight the excellent support, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was experiencing significant frustration as I was searching for the right company to work with. The last company I reached out to was Sender and Lucas replied to me immediately! His quick, live resp... See more

Rated 5 out of 5 stars

I am so happy that I switched from MailerLite to Sender. The platform is great, but the customer service is even better! A huge thanks to Michael and Lucas for helping me with my account. They we... See more

Rated 5 out of 5 stars

Since moving from overpriced Mailchimp, Sender has made it impossible to ever consider going back! Creating newsletters was straightforward, but the recent updates have made the process even less time... See more

Rated 5 out of 5 stars

Excellent customer service from Nathan (who was definitely human and not AI on the chat which made me feel bad for expecting an AI chatbot. Quickly helped me overcome a minor issue and now to see how... See more


Company details

  1. Email Service Provider
  2. Internet Marketing Service

Written by the company

Compose stunning emails in a heartbeat. Our intuitive drag & drop editor allows you to create newsletters without any HTML knowledge. We will take care of email delivery. We go to great lengths to ensure that every email reaches its recipient so that you can focus on creating amazing newsletters. Analyze and improve your email campaigns. We have developed a powerful campaign analysis platform so that you can make the right email marketing decisions as easily as possible.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Nice program to use

Nice program to use. But also the support by sender customer service "Lucas" is great, quick and friendly and above all very effective! I'm a happy user.

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

Top notch service

My account was locked and unlocked in less than 5 minutes He got it back up
Lucas walked me through some very simple set up questions and I'm looking forward to continue working with the tool!

May 18, 2026
Unprompted review
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Rated 5 out of 5 stars

It was a great experience on Sender

It was a great experience on Sender. Its very easy to use website for sending campaigns, and customer support is also very good. They are very cooperative and don't take long to respond, providing instant help without waiting. Especially Skylar ❤️ helps me a lot

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Skylar help was top noch

Skylar help was top noch. My account limit was resolved in a few minutes and all the help I needed was provided immediately. Thank you for such support.

May 15, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent customer service from Nathan…

Excellent customer service from Nathan (who was definitely human and not AI on the chat which made me feel bad for expecting an AI chatbot. Quickly helped me overcome a minor issue and now to see how well it all works. So far, so good.

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great help from Malissa

Malissa helped me get back into my account and fix my DNS record to authenticate my domain. It was extremely helpful, professional, and punctual service -- Thank you Malissa!

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Lucas took time and care to walk me…

Lucas took time and care to walk me through (admittedly basic) concerns; and a few higher level performance issues. I was impressed by his clear instructions and promptness. I was nervous to move my community to a new platform, but feeling a bit reassured about using Sender after this time and care.

May 13, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent Support and Fast Response Time

Very satisfied with the support and overall service of Sender.net. The support team responds very quickly, professionally, and always tries to help with any issue.

Special thanks to Malissa for the kind assistance, fast replies, and excellent support throughout the process. Really appreciate the help!

Highly recommended platform for email marketing and newsletters.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Sender is not an easy but…

Sender is not an easy platform to navigate for someone new to it. But Michael patiently got me through the process to get me set up and my first automation going.

May 11, 2026
Unprompted review
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Rated 5 out of 5 stars

Friendly and very Human

I have not really used the service yet but I had a chat with Skylar and all my pre-purchased question and concerns were replied properly and in a very friendly and "Human" way. I personally think that they offer generous plans too.

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, but customer service is also better. Thanks to Nathan for fixing my problem in less than 1 minute.

May 10, 2026
Unprompted review

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