SHEIN Reviews 

353,325
•
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

My absolute favourite budget website. I use Shein for alsorts from clothing, household items, bulk buying and gifts. The variety of different items is great, I always find what I want and love the pri... See more

Rated 4 out of 5 stars

Shein is an amazing app if you have a low budget and it is just reasonably priced things. One thing i wish shein would fix is the shein point system because everyone wants to save money with points bu... See more

Rated 2 out of 5 stars

I bought 6 100 pcs mystery boxes from diferant sellers on shein and 3 non mystery items. I knew I wouldn’t get great items from the mystery boxes but I never imagined I would be ripped off not once... See more

Company replied

Rated 5 out of 5 stars

What a pleasant surprise today i bought cardigan from shein not expecting much but it arrived today 29/9/2026 The cardigan is lovely fits not to big not to small but perfect. Great price i was... See more

Company details

  1. Clothing Store

Written by the company

Fashion for every girl! We bring you the latest trend items at amazing prices. SHEIN is an exciting online fast fashion retailer with 200+ new styles launched on a daily basis. SHEIN APP is ranked top 10 in retail apps, with 10 million registered users from over 200 countries.


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3.8

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TrustScore 4 out of 5

353K reviews

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3.8

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(353,325)

22,496 reviews in the last 12 months

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gift

Rated 1 out of 5 stars
SHEIN logo

Reply from SHEIN

Hello, to solve the problems could you contact us via customer service in the app? You can enter your question then click {Contact Agent} button for manual customer service. We will always be here till this issue is resolved!

Rated 2 out of 5 stars

Cute but the bracelet broke the first time wearing it

The jewelry was so cute, and the buckle bracelet was a gift for my sister. She put it on as soon as she opened it, and it broke, not even in a spot that would typically break. It was very poor quality. The earrings are decent so far, but the bracelet was a complete waste. I will most likely not purchase jewelry from Shein again.

December 27, 2021
SHEIN logo

Reply from SHEIN

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️

Rated 5 out of 5 stars

I love SHEIN

I love SHEIN, for me is the best, I bought here all the time for me and for my family in venezuela, I want to win my gift to 750$ that I see in adds, thank you for everything and happy new year

December 27, 2021
Rated 4 out of 5 stars

This is the only time it's ever been…

This is the only time it's ever been less than 5. Some point during packaging of the items, one of the bags was sliced with something sharp. Only the one bag on the inside of the package with many items. It was a Christmas gift (sweater) for my mother, when I looked at it, the sweater had been sliced as well. I know it is a rare incident, but the fact that it costs to send back or exchange when it's not merely a wrong size or customer error is frustrating. Even the option to keep the damaged (purchased, no rf) item with free shipping on a purchased replacement could be enough for many of us seeing how addictive the site is. 😊

December 24, 2021
Rated 1 out of 5 stars

Almost a month and don’t receive my purchase!

I make a purchase on November 28 and at this time December 22 I never received it. It was my daughters Christmas gift. It supposed to arrive between December 12-18 and now I know that the package never leave the storage in California. So sad and upset. Never before I have an experience like that… never! I’m waiting a response from customer service so I can take action.

December 23, 2021
SHEIN logo

Reply from SHEIN

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️

Rated 1 out of 5 stars

I ordered a package for my nephews…

I ordered a package for my nephews birthday and I was supposed to receive it by 12/7-12/11 and did not receive it , my nephews birthday was the 18th of December and I had to spend more money on a new gift for him and now I’m out all this money … bottom line , I understand it’s tough during the holidays but if my package isn’t going to come when you say then I should know that when ordering .. plus $.50 in SHEIN points is not an acceptable substitute for my gift order of $108 … smh very disappointed

December 22, 2021
SHEIN logo

Reply from SHEIN

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️

Rated 5 out of 5 stars

I love Shein

I love Shein! I ordered all of my co-workers gift from your site and everything is so reasonably price! Thank you!

December 22, 2021
Rated 5 out of 5 stars

My order is a gift

My order is a gift so I don't know what she will think yet but the order arrived in a timely mannor and everything was there.

December 21, 2021
Rated 4 out of 5 stars

keep up the good work SHEIN!

I've always loved shein, especially now with the pandemic, it has helped me spice up my closet. I've only ever had 2 problems with it: the first one is a couple of weeks ago I ordered 3 sweaters, 1 xsmall and 2 small. the xsmall one fit perfectly but the other 2 looked like I had ordered xxlarge so that made me pretty mad and even more when I went to look for a smaller size and they were sold out. second one is very recently i was trying to buy 2 bathing suits and a cover-up that I needed for a trip urgently and when i went to checkout it said i had a free gift so I was very happy about that, i did everything i had to, paid everything (even express shipping, which was really expensive) and the next day i got an email that my order was cancelled and I tried it again and the same thing happened so at the end I had to order everything again but I wasn't able to get my free gift, but at least it came in time.

December 20, 2021
Rated 3 out of 5 stars
SHEIN logo

Reply from SHEIN

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️Please enter【Contact Agent】and submit a ticket to us.

Rated 4 out of 5 stars

Love the convenience of shopping

So the last year I have been ordering for myself , daughter and gift from SHEIN and loving it so far. Definitely need to read the review on items for your correct size but shipping and customer service is always helpful and in time. I've actually been getting my items a couple days earlier then first stated.

December 20, 2021
Rated 3 out of 5 stars

I ordered a shacket for a Christmas…

I ordered a shacket for a Christmas gift and it was more like a robe. It had a belt and wide sleeves. Other than that, the rest of my order was correct

December 20, 2021
SHEIN logo

Reply from SHEIN

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️Please enter【Contact Agent】and submit a ticket to us.

Rated 5 out of 5 stars

Let me just say how impressed I am with…

Let me just say how impressed I am with shein for this last purchase. I ordered 2 ugly sweaters for our Christmas party. The sweaters are great quality as expected. I was so shocked at how quickly I received my purchase. It was indeed a pleasant surprise. It was the fastest I’ve ever received anything I’ve ordered. I was able to give one for a birthday gift! He loved it! The early delivery was everything. Thank you for exceeding my expectations.

December 20, 2021
Rated 5 out of 5 stars

My daughters and I buy from SHEIN a…

My daughters and I buy from SHEIN a lot. I love their clothes especially for my grandchildren also the gadgets they sale. I resent had to send information Thru the support team about not receiving the correct item pray they can replace it with the correct item because it was a Christmas gift. In all I have no problem with SHEIN

December 20, 2021
Rated 5 out of 5 stars

This purchase was a Christmas gift for…

This purchase was a Christmas gift for my granddaughter. In the past, there has been problems with waiting a very long tone for delivery. However, delivery was very prompt this time. I’m very pleased. There has never been a problem with getting the correct items and my granddaughter loves your clothing. Thank you!!

December 20, 2021

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