SHEIN Reviews 

Avoid gift cards!!!
I've only had positive experiences with Shein until I bought a gift card from them.

I'm currently begging them to give me a gift card that I paid for that they didn't provide.

We've been going back and forth now for over a week. They've gone from telling me the card was spent, the card had an issue, and now they won't pay me because I opened a case with PayPal.

On top of that you get 1 response every 24hrs, and it's just them repeating nonsense.

I placed an order for a personalized compact mirror and I received the Rose Gold option along with the flower decor but the name was WRONG. It was supposed to be a gift but now I can't do anything with it.

Returned some £81 sandals as the box was obliterated and they were meant to be a gift. Shein will only refund £12 as they say they were returned damaged. The photo they provide as proof is so unclear it shows no damage. How is this even legal. Do not buy from Shein however attractive the prices are!

A customer agent kate is the worst. She sells shein accounts & promo codes. Shein should investigate on this. Why are promo codes being sold? Yes promo codes not gift cards.

Here is an update to my review following the reply to it from SHIEN....
Don't get SCAMMED' If you order from this company make sure you order a larger size as the sizes bear no correlation to British size charts & if you have to return goods that is were your problems will start!

An absolute nightmare trying to deal constructively with Customer Services at this company "SHEIN"
I purchased a Woolen Overcoat as a gift for my partner which when it arrived & after trying the garment on we found it bore no correlation to the websites Size Advice Chart' so I decided to return the coat & that's when my troubles began.
I carefully wrapped the coat which was literally only out of it's sealed bag for a maximum off 10 minutes or so back in it's original packaging & posted off with the return label attached.
When the coat was recorded as delivered by the Post Office back to Shein they told me it had not been Logged/Found!
Later when they admitted it had been received they claimed the coat was "Defective" and refused to give me a refund? Only agreeing later to a partial refund. As evidence they sent 2 blurry photo's of a coat which I couldn't say whether it was the same coat, but from what I could tell looked absolutely fine! All this despite the fact the coat was in exactly the same condition as when it was offered to me! I can honestly say this whole experience has been totally stressful & a nightmare which is still on going. So far they have returned £9.39p on the item which cost £62.58p.
Absolutely disgusting treatment of myself a customer & a pensioner on a limited fixed income' which I really can't afford.
Take my advice steer well clear of "Shein" if you don't want to lose your hard earned Cash!!

As an aside you will see in the reply to my review from SHIEN they say the will expedite my complaint asap. They haven't I have had to inform my payment platform to get my money back.
You will also note they ask me to contact customer services? Despite my saying in this review it is an absolute nightmare to do so!
I have contacted customer services on numerous occasions, only to be batted aside with refusals from an Ai assistant???

I ordered items from SHEIN with a gift card that I got from my friend. I had to return some and had a refund of $58.51. I haven’t ordered in a while. Just recently decided to use my gift card. At the time of payment I plugged in the gift card number and the pin , at first it accepted the card and I had a balance of few dollars left to pay. I hit proceed and the payment with that gift card failed. I checked my account and took screenshots of my previous purchases and refunds. Then I emailed customer service. They wanted me to ask my friend to give them the bank card number that was used to buy the gift card. I sent them all the records and told the I’m not asking my friend for her card number. I’ve sent them all the proof that I had $58.51 in my gift card. They were going back and forth with asking for proof and at the end they said I don’t have anything left on the card and that it was used. My SHEIN account had all my previous purchases deleted. Any way, SHEIN scammed me and took my money from my gift card. Absolutely disrespectful and horrible company! I will never ever buy from this disgusting, unreliable and shady company. What a waste of time and my patience! I DO NOT RECOMMEND SHEIN!

Shein is good but as well some of there clothing and the material is not good i dont know but it feels like cheap silk or something although they delivery time is faster than temu overall they are OK but they need to at least have coupons and not the ones that you half to become a vip member to get also you half to do much to receive a free gift not good at all!!!

Title / Subject: Wrong Package Received – Urgent Resolution Needed

Location / Place of Experience: Lebanon
Date of Experience: [3/1/2026]

Complaint / Description:
I paid $623.10 for my order plus $200 customs fees using a SHEIN gift card purchased with real money.

My original order was delayed for two months, and when it finally arrived, I received a package that does not belong to me at all. I have been contacting customer support for 5 days, providing photos and explanations, but no solution has been offered.

This is a shipping error, not a missing or defective item. I cannot return items that are not mine.

I am requesting a full refund to my SHEIN balance OR reshipment of my correct order immediately. If this issue is not resolved promptly, I will escalate the case through consumer protection platforms and public reviews.

Thank you for your urgent attention.

Update after shein response
Thank you for your response.

This message does not resolve my issue. I received a package that does not belong to me at all, which is a shipping error, not a missing or defective item.

I have already provided clear photos, tracking details, and proof through the SHEIN app under ticket reference 584827, yet I was previously told to “recheck the package” without any investigation.

I paid $623.10 for the order + $200 customs fees, using a SHEIN gift card purchased with real money.

I am still waiting for a final resolution: full refund or reshipment of my correct order.

Please escalate this case to a supervisor and provide a written resolution. I will update this review once the issue is properly resolved

Fraud Alert! I used SHEIN for the very first time. I ordered two leisure suits as a Christmas gift for my wife. Only one arrived. SHEIN refused to refund my money or send me the missing item. DO NOT SHOP HERE!! I’m submitting a fraud complaint to my credit cast company because Customer Service refused to work with me. Find another source for your needs.

Bad quality clothes and tricky ways to make you buy.
shein promised me 400€ cash back, I ordered what was required.
Delivery was ok (fast enough) But I never got the Cashback gift. And the clothes were dirty ( as if someone had worn them and had sent them back without even washing them)
So hell no !

My package was delayed several day after selecting delivery guarantee date. I only received a 5.00 credit for a Christmas gift that I had to pay to have shipped due to the late delivery

I ordered a boneless sectional couch. Only the chaise part was delivered. So far, I’m getting absolutely nowhere with customer service. I cannot un-inflate the chaise to send it back for a full refund. They won’t deliver the missing part. I’m sitting here with part of a sectional, which is useless to me, and no refund. The stupid thing is that it was a Christmas gift so not only am I not going to order from SHEIN again, but I was going to order another sectional for myself if I liked it. What a foolish company to risk that much future business over delivery/refund/shipping issues that are not the customer’s fault.

Update: I went round and round with a robot and no one ever helped me. I had to dispute the furniture charge with my credit card company. Then I promptly deleted the SHEIN app and am taking all future business elsewhere.

On Christmas Eve I finally got resolution after a two-week shopping shit show with Shein. I typically check ratings and reviews before I order online but unfortunately, I didn’t when my son wanted a pair of sneakers he insisted couldn’t be purchased anywhere else in his size, so I pulled the trigger on Shein. I immediately realized my mistake. In case you are unaware the global e-commerce retailer has an F rating from the Better Business Bureau primarily for issues related to quality, delays, and customer service which I could have learned in a quick Google search. But I found out the hard way when I got an email from Shein confirming my order, but my purchase was flagged by their “risk prevention system” and placed on hold until I could prove that I paid for the item. WTF!!! The $165.11 had indeed left my checking account and was paid via PayPal to Shein. I needed to screenshot the transaction showing the date, the amount and that Shein was paid and drop it into the reply link. Clearly all AI operated. I complied and the next day (and every day for a week as every transaction takes 24) the bot tells me the verification failed. I tried sending a screenshot of my PayPal transaction and 24 hours later that failed. I opened a ticket with their AI customer service and was instructed to do the same thing all the while replying daily to requests to verify the transaction through the risk prevention system. I begged Shein to just return my money but got nowhere. I was in eternal Christmas gift limbo. Shein was never going to verify my transaction or send my son’s gift or send me a refund. Finally, I went to PayPal to dispute the transaction. It took another week for Shein to comply, but I finally got confirmation that a refund is on its way. Holiday shopping shouldn’t be this complicated and stressful.

Never received my package it a Christmas gift I have to week for a response regarding my missing packages.

The referral bonus gift promotion is a failure. Can't get my free gifts and I refered 10 people in promotion. Site won't finalize the free gifts and free shipping. I

Good site for items and fast delivery easy returns, however this review is about the free item game "puppy keep" honestly don't waste your time playing it unless you order an awful lot of items. The last 0.01% you'll need about 100000g for which is ridiculous, I'm so disappointed I wasted so much time and effort trying this for a free £20 item rhat id never win, I was id just kept all the time wasted on this an just bought the item what an absolute swizz.

Thankyou for your promt reply I have contacted customer service s reqiested, I will update this review once I've recieved a reply.

Reply recieved and as i thought unhelpful and not a solution as offered,
2025-12-23 12:01:57GMT+0800
Hi,
Hope this email finds you well.
This is Vera, a senior representative of SHEIN Global Customer Care Center.
We are sorry to bring you an unsatisfactory shopping experience.
And we regret the inconvenience caused to you, please be assured that this was not our intention.
We understand the discomfort you may experience when facing the game's challenges. We want to emphasize that this game is designed to provide a more fun and challenging experience. Increased difficulty in the later stages of the game is normal and intended to offer players a more challenging and enjoyable experience.
We welcome your feedback and suggestions to help us continuously improve the game experience. If you encounter any difficulties or need assistance during the game, we will do our best to provide support and solutions.
Your game has currently expired. Please allow us to explain that the countdown timer cannot be extended indefinitely; you need to complete your game progress before the countdown ends.
We also recommend that you try other games. SHEIN will be launching more marketing campaigns in the future.

Thank you very much for your patience and understanding.

We sincerely hope it helps you.

Kind regards,

SHEIN Customer Service Team
Customer Service Department

The game is designed to make you shop more, understandable but still pretty impossible to complete and now not enjoyable just a waste of a lot of my time and effort, I still think it would have been easier to just buy the item I chose as a free gift, the hours I spent playing this game are worth more than a £20 item, my advice is don't bother just buy what you want and use your valuable time for something else.
Unhappy unresolved and and a unsatisfactory reply!!

I have ordered several items from Shein,
My one order was delivered to the wrong address, by FedEx it took about 15 days to get my money back. I really just wanted a replacement as it was a gift for my boss. I placed another order 3 weeks ago for Christmas and several items are still waiting to be packed/shipped and the others are slowly trickling in one thing at a time. I've put in ticket for updates and I never get a response I get a generalized message about the inconvenience this may have caused.... blah , blah, blah. you are such a big company why don't you have a phone number to for customer service? Why because you want to steal people money and hope they give up trying to get the items that were paid for and you don't want to hear people complain about your service. I can almost guarantee they will have a computer generated response to this review also. My experience started 12/5/25 and is on going. If it is not soon straighten out I am going to go to BBB and file a complaint. SHADY COMPANY STAY AWAY AT ALL COST. BECAUSE IT WILL COST YOU A WHOLE LOT MORE.

I ordered a women’s white Hooded Sweatshirt with an inspirational quote on the front & back as a gift. When I received the sweatshirt the words on the front & back weren’t aligned right so I took pictures & returned it to Shein. I have proof of my return receipt from the post office as well. Shein contacts me via email & says they can not issue me a refund because the item they received does not match what I ordered. They included a video of a package being open & a Men’s graphic Tshirt that I never ordered, received or returned!!!!!! I sent the pictures of the defective sweatshirt & included those pictures with my return request. I don’t know where the mix up occurred but I returned the appropriate item. Now they are still refusing to issue me my refund & had the audacity to say if I want them to return the tshirt (that I never ordered) to me I need to pay them shipping cost. So basically they’re keeping the Hoodie I already paid for plus wanting me to pay shipping fee for a tshirt I never ordered!!! This is pure madness!!! They stole my money & my sweatshirt!!!!!

I have been a customer of Shein for over 5 years, I purchase quite a bit on this website, but I also send back many items due to inconsistent sizing and quality issues. A few months ago, I received a gift card from a family member, I tried to use this gift card and found out that my account was frozen, and I cannot use the gift card. I was told it was frozen because of unusual activity on my account. I contacted customer service numerous times in regard to this issue, the only resolution was to have the purchaser send their banking information for the purchase, this is not an option because they did not want to give personal information to Shein through email. Shein provided no other alternative. I asked if they could please refund the amount on my card that is on file but got no response on that. Basically, they are keeping $200.00 that does not belong to them, and I am very upset about this as it is very bad business practice. I also asked if they could transfer the gift card to another family member or to the person that purchased the gift card, but they declined.

Update to Shein: I have already reached out to your customer service portal without any success of resolving this issue. This is obviously an automated response that I see on all of the complaints.

Shein mailed my Christmas gift to a whole different state. I sent screenshots and my address proven it was delivered to wrong address and because someone of course signed for it they refuse to give me my refund and lose a long term customer. You can't speak to anyone over the phone have to wait for email which resolved nothing. Horrible service. They have a one because they do have ok items and clothing however need to work on customer service big time.