SHEIN Reviews 

Received my dress with broken buckle, immediately started the return process with pictures taken within 30mins of receipt and sent them back but they refused to refund or replace the dress. They refunded 10% of 72 bucks. I would have been better off donating the dress. I'm done! Horrible customer service! You can't even speak with any human. Everything is done through chat.

I had a very disappointing experience with the SHEIN Marketplace seller xiutaoshop168.

The dress had very poor quality, looked cheaply made, and had an unpleasant smell, so I decided to return it immediately. When I opened the package, I found a note from the seller saying that if I returned the dress, I would not be able to get a refund because the seller needed the money for personal expenses and children's items. That is not the customer's responsibility.

I returned the dress after only trying it on once at home. After waiting for a month, I contacted customer service and was told that the seller claimed I had returned the dress dirty. This is completely untrue. I never wore the dress outside or damaged it.

Now I have lost over CAD $300, and despite contacting customer service several times, I still have not received my refund. I trusted SHEIN to protect buyers, but unfortunately that did not happen in my case. Please be careful when purchasing from this seller.

I ordered And just received the swim dress from shein and I am completely thrilled with it it fits perfectly true to size I would say and it's absolutely beautiful very very pleased and the price was awesome

Never had any problems until recently. I ordered several dresses for an event, tried them on, didn’t like them and sent them back. I must’ve tried each dress on for approximately 30 seconds. When I returned them, shein deducted large sums of money for supposedly faulty items. I don’t wear makeup, didn’t try them on near anything which could stain, tried everything on when I wasn’t too warm as to not leave sweat patches. I returned everything in the condition it arrived in, and clearly didn’t wear anything long enough to spot any stains.

One order contained 3 red dresses. The photos of the “damage” for all 3 dresses were the exact same dress 3 times. It is very obvious that they are the same dress, even though anyone with half a brain can see that those dresses were actually completely different shades of red and completely different materials. Customer services have been next to useless.

Like many others, I have used SHEIN over the years. Quality is ok and on the odd occasion the quality is good. Often when parcels are received, clothes are marked, creased and if I keep them I wash them straight away. My last order there was a mark on a dress, i returned it immediately. However SHEIN advised they would only offer a partial refund. I explained my case which fell completely on deaf ears. I asked for a breakdown of the refund and on multiple occasions received the same robotic AI response. I am still waiting for the “partial refund”, however I am so angry I have closed my account. Keep the £23.99. I am sure I am not the first or the last. SHEIN shame on you!!! Oh to add insult to injury, my last delivery by EVRI was at 01.30!!!!! Which SHEIN and EVRI thought was acceptable!!!!

I have returned 2 packages but muddle the dresses so pack A had B which was the more expensive. They gave me a refund for that dress the cheaper one that was supposed to be in that pack. I returned the cheaper one in pack B which they are saying is the wronge dress.I have tried explaining but they refuse to refund the more expensive dress. All I get is a robot and a robot reply. I am a very unhappy customer and feel cheated.

My experience with Shein was terrible. I bought a dress with terrible material. I try to return, and they offer me a 20% of the price and keep the dress. That's not what the return policy said on the website. Then by mistake, I bought a skirt same thing, and I realize was from the same company. I found now on my credit card (coincidence) that I used that card to buy their stuff) that appears their name with other titles,(SHEIN COM MIDVIEW CITY AV AR PESO) charging from $700's to $900's between two weeks apart. I'm not accusing them or anybody of this fraudulent transaction; fraud people use other names all the time, BUT make sure to always check your statements. I don't have the order number. The order was made last year. If you don't want to publish is fine. With the bad experience I had, I'm not ordering from Shein again.

I ordered a MISSGUIDED one-shoulder maxi dress (€18.51) and received a completely different dress. This was not a small difference in colour, size or quality it was an entirely different item.

When I contacted customer service, the only solution offered was a partial refund of €9.25 if I kept the incorrect dress, or a full refund if I returned it. I do not think this is acceptable customer service. The mistake was made by SHEIN, yet I was expected to either lose part of my money or spend my own time returning an item I never ordered.

I provided photos showing that the dress received was completely different from the dress purchased. Despite this, I was initially offered only half of the amount I paid.

As a customer, I expect to receive the product I paid for, or at the very least a fair resolution when a company makes a mistake. Unfortunately, this experience left me disappointed with both the order fulfilment and the customer service process.

Update:

As you can see, SHEIN publicly responded claiming that a dedicated support agent was handling my case and that I would receive a clear response within 24 hours.

It has now been well over a week, and I have received no further response, no updates, and no resolution.

At this point, it feels like the public response was made to improve the appearance of customer service rather than to actually resolve the issue. I am still left with the wrong dress and no meaningful solution.

Obviously horrible quality, we all know that. Returns are difficult, they lie about not receiving items. Also i received a used and smelly dress once and since then it’s game over for Shein.

I only clicked one star because it was mandatory to click at least one, if not I would have put zero. I received an item from Shein, and when it arrived it definitely was not how it looked in the picture, the fabric and make of the dress was very tacky. Therefore, I decided to return to get a refund, only for them to say they find the quality to be okay, how are you to tell the customer what they should be fine with when it comes to the quality of the product they purchased. It's not right, that's $75 down the drain with nothing in return, they are frauds and I'm never shopping on the site ever again. I'll also be sure to inform others.

I am requesting immediate escalation regarding my recent order. I made an order on SHIEN on 12/05/2026, and I was expecting it to arrive between the 21st and 24th of May. My parcel was returned to SHEIN today by the courier without a single delivery attempt, and I am now being told to repurchase the exact same dress at nearly triple the original price. This is completely unacceptable.

I purchased this dress specifically for an event on Sunday and planned my entire outfit around it. The courier’s error — not mine — has left me without the item I paid for, with no workable solution offered. I do not want a refund; I want the dress I originally ordered, at the price I originally paid, delivered within the timeframe SHEIN promised.

Customers should not be penalised for courier mistakes or internal handling issues. This situation has caused unnecessary stress and inconvenience, and I expect this to be reviewed by someone with the authority to resolve it properly.

I order a dress 4 times, the colour I ordered was burgundy and received pink, avoid customer service is absolute joke, avoid I won't be purchasing from them again

Very disappointed with SHEIN’s return process. I returned two dresses in proper condition because one was too large and the other was too small. Despite following their return instructions, SHEIN only issued partial credit notes instead of full refunds.

Dress #1: $221.83 purchase — only $22.18 refunded
Black dress: $121.23 purchase — only $18.18 refunded
Their excuse was that they allegedly found “a piece of hair” on the dresses. Trying on clothing for sizing is normal when shopping online. What makes this even more frustrating is that the black dress was never even tried on because it was clearly too small immediately after opening it.

This experience felt unfair and unprofessional. Customers deserve transparency and reasonable customer service, especially when items are returned properly.

I ordered a few things from SHEIN at different points in time but this time I ordered a dress shoes for my son it was delivered to the wrong door 401 instead of 1401 the driver even took a photo and clearly on my account it says 1401. Went back and forth with them for weeks I just ended up doing a reverse charge will NEVER shop there again trash company.

Asked for a manager for over an hour with 2 different representatives and they just kept copy and pasting their response refusing to connect me. Both ended the chat with me without resolution. I returned a 58.00 garbage dress I ordered from them (walmart 12.00 curtains have better quality fabric). The tracking didnt register and they have no suggestions for resolution other than i eat my 58.00. And cant talk to anyone about it including a manager or supervisor. I dropped 6 packages off for return at the same time and this is the only one that isnt registering. Its a drop off location so no return receipt is given. But I guess ill eat my 58.00 and never be ordering from here ever again. Not to mention this order was delayed by 1 1/2 weeks and due to it coming so late, I had to order a second piece of garbage dress which was also returned the same day.

While prices are great, it's next to impossible to reach customer service, and their return policy is a complete sham. I ordered 3 dresses. Two were fantastic and one didnt fit well or suit me, so I put in for a refund and returned it. Per their return policy, it was new, unworn, unwashed and still had the tags on it. The refund was denied. All the info they provided stated it did not meet their return policy guidelines. Absolute BS. After many many emails, I was finally advised the dress was returned with a hair on it. And? Might not have been my hair, or could have happened when I tried it on, but that doesnt mean it was worn. They were just looking for any reason to deny the refund sadly. Last time I shopped with them.

The material was very comfortable and the dress I ordered was exactly what I ordered
I’m so Excited

dont buy from this company they are thief they stole my money many times and ive report them also ive closed my account . they received the returned item but they refuse to give refund for reason you use coupons lol something strange àd heart about it for the 1st time in my life . I returned the item and the return process clearly showed a refund amount. I was then notified that the return had been received and to wait up to seven days for the refund. When I followed up, I was told that because I used a coupon, the order value after the return no longer met the coupon threshold, so no refund would be issued.

This was never communicated during the return process. If I had known I would receive nothing back, I would never have returned the dress.

In the past, Shein has clearly shown when a coupon affects the refund amount, but this time there was no warning at all. It feels misleading to only inform customers after the items have been returned.

I have already contacted customer support through the Shein app but have not received a proper resolution. I would appreciate Shein reviewing this case and give me my refûd because keeping both item and money is really unfair and not profesional at all .

I ordered a dress but when it arrived I didn't like it. Shein agreed I could send it back but a month later and despite the dress being received back, Shein are stalling on my refund. They are a nightmare to deal with via their app/website. They appear deliberately unhelpful and I feel like I am being scammed. I will never buy from Shein again and would not recommend them. Suggest you avoid.

I have ordered from Shein multiple times and not had any issues. However, most recently I placed an order for a 12 pack of junior footballs (for my son's birthday party favors) and a dress for my daughter. The items shipped separately, which is not unusual. The dress arrived just fine. But the footballs were shown as "delivered," and when I looked at the photo UPS had taken, it was NOT my house! I assumed UPS had made a mistake, so I called them - only to find out that the package associated with the tracking number Shein provided was addressed to a different person (and different address) entirely. Although my name and address on my order confirmation were correct - and the dress got delivered - somehow the shipping label for my other package printed with a completely different customer's information on it. Or, Shein gave me someone else's tracking number, and my package is MIA. Either way, I don't have my footballs, and I can't get a response from Shein. There is no way to get in contact with a live agent in real time. They do not provide a phone number, and their "live chat" is AI. I had to fill out a ticket and was told I would get a response from a real person in 24 hours, but...am I just supposed to sit in front of my computer and wait for something to pop up in the chat? If I'm not at my computer when they message back, then I'll probably lose my opportunity to actually talk with someone to problem solve this. There needs to be a better system for resolving issues. In this case, UPS can't help me because they did nothing wrong. They delivered to the address on the label, it is Shein who screwed up the label and/or tracking.