SHEIN Reviews 

DO NOT ORDER FROM THIS SITE. CON MERCHANTS. THEY ADVERTISE PRODUCTS IN CERTAIN SIZES AND THEN SEND YOU A SMALLER VESION!
I recently ordered a 75 ml bottle of Polo Black for a Christmas gift from SHEIN. As soon as I had ordered it I checked my emails for a receipt. Immediately I noticed it confirmed my order but for a 40 ml bottle. I went straight back onto the order site to check & yes the site showed a 75 ml bottle. So I took a photograph of the advertisement as my evidence. I then, within 5 minutes of placing order went on Shein’s site to try & cancel order as it said you could cancel orders if they hadn’t been dispatched. The site wouldn’t let me. I then tried to contact SHEIN. I think it would be easier to contact The Pope! I tried the Chatbot. What a waste of time. I spent hours trying to navigate myself through their site to do a return and eventually gave up. I think it would be easier to work out the process for launching a space shuttle!! Once the Polo Black arrived I contacted PayPal to raise a dispute and told them I had evidence that they had advertised the fragrance as 75 ml and they took up my dispute. After a few days I was told I could return the fragrance but I had to pay the postage which seemed very unjust as the company had sent me a different size to the product I ordered. I felt the need to send my package as a “sign for” parcel as I felt that they would probably claim I hadn’t returned it. I would never use this company again and would urge others to avoid it too.

Here's the thing where I do enjoy most things from shein the main reason I'm giving a three is because all the FAKE free things they claim to offer and even though I know most of the time never believe free anymore, I have fell into feeding this damn puppy right here at Christmas where I have ordered SO MUCH STUFF and now you can only accumulate pennies by the day for a supposedly $10 free gift! Come on shein with the large customer base you got either give the free gifts or just do away with that BULL SHIT. People would probably respect you more either way. Either lose it or give free stuff away. How hard is it 🙄🙄🙄

Shein has charged me for a gift card that I didn't even receive and didn't even order, and now they refuse to refund it. This is an absolute scam with the customer. I am a loyal customer with SheIn. But I am highly disappointed.

Offers are kind of confusing. It will state that you get a free gift. Then, it turns out that you have to do other things to receive the item.

The games where you earn free items or credits are a scam. Don't waste your time..I spent ALL day sharing my link with friends ànd family only to not be allowed to claim my gift items because of abnormal activity but I did nothing wrong they just want people to do all the work inviting new people to the platform only to not give them the free items they worked so hard for. They scammed me out of $258 worth of items I spent all day trying to win. I will be filing a complaint with the Better Business Bureau and I'll be encouraging others to do so as well

UPDATE: in response to their reply below they never offered me a solution just gave me canned responses and said they apologize

I ordered a set of children's books from Shein which were damaged when I received them. (outer jacket torn and books had pages bent at the corners. They have no phone number where you can reach them and I tried doing the "Live Chat" which is a joke. The Live Chat robot just kept telling me to upload a photo, which I explained to them I was unable to do because I don't have a camera that will upload pics to my computer. They then terminated my chat so now I am stuck with used, damaged books which I bought for a gift. Wish I had checked with Walmart first because they had the same books new for $1 more. I will never order from Shein again. Their customer service is nonexistent. Another thing people should watch for is when you put a item in your cart it ups the price from what it is supposed to cost. Edit: I received a reply from Shein telling me to contact their customer service online, which I did for the 3rd or 4th time. I requested a return label so I could send it back for a refund but (no surprise) they have not replied.

I got the Shein app for the Puppy Keep game but I think the puppy game is rigged. I logged in every day, got as many points as possible, placed many orders for points, invited other users to download the app, did everything possible for months, and still ran out of time without winning free gift. I think it's a scam to make you purchase their stuff and show hits on their app. Don't bother getting this app. The game seems to be a scam and the clothing is poor quality.

I got a response from them to contact customer service to resolve any issues, but I tried that many times and just get generic responses from them that gets us nowhere. Horrible customer service.

Shein the less said the better but recently shein has started a campaign . They have introduced this horrific game to trap you to continuing purchasing from them. You choose a gift then you play and if you believe it's legit it's bogus when your 2% near to winning the game it dissappear.if that wasn't enough there bogus offers come into action but believe me there is no discount or free credit its all a ploy to trap you to spend more so please be
wary just purchase what you need and don't purchase thinking you will receive anything free . I'm so upset with such online companies who purposefully target people to trap them and drag them further into debts. Plus there postal service is horrendous and some items be missing. Products might be
cheap and if you don't have much
money it's a good store to purchase what you need but once you done with your order run otherwise they are so relentless and persuasive that you surely will get entrapped in there web of deceit there offers are bogus there customer services non existent and its al set up to operate automatically by a robot.its been 2yeara i purchase from them on and off and no matter how hard i try to contact the response is always in negative. Because the reality is there are no real human beings available to reply and automatsystem can only do so much. I'm requesting you kindly with respect please please stop your bogus game campaign its inhumane to take a person falsely into confidence making them believe they are about to win and if the free gift is expensive you quickly make the game dissapear from the page when they are 2% away from winning. Which i believe it's so cruel that you stoop to such level to harass your loyal customers . I saw my nephew very happy shouting 2% left and I finally get my free gift he had chosen something he couldn't afford and had been playing this game relentlessly for near to 2months but as soon as I heard him all excited, the very next moment I saw him deflated, i said you got it he said no it just disappeared and iv got to start from the beginning. I promise you at that moment I felt how cruel these online stores can be, just to entice more money out if customers they cross all levels of humanity and there agenda is one and one thing only to make millions .if it means trampling over there customers so be it its irrelevant as there sole purpose to achieve there targeted number hence I made him promise
never to participate in any discount scheme it's bogus and made sure he deleted the, with the promise I will get him the gift. So shein humble request please sort your promotional campaign only offer what your willing to give and afford and stop this relentless and ruthless campaign of offers we know it's a ploy to trap the customers

I’m very disappointed with SHEIN because of the packaging I have ordered from awhile and I enjoy their clothing and other things . Now this pass first week I have ordered a sign I received bent, and also the packages of this wasn’t strong enough . I did my review already for that one now today I received one of the item I got the box was bent could have broken the top and leaked when it was delivered. SHEIN needs a better packaging. Also got a notification and it states I received my other package 📦 didn’t receive it I look at my cameras “YES”! I have it facing front, one at the door and on the side street . There’s wasn’t NO delivery to my house for the second time .. I even checked front door camera to see the delivery person NOPE! Delivery person. So I will hope I will get a refund back so far I got my bent sign , for the face and the one of Mystery Gift which the necklace was broken 🤦🏻‍♀️ im thinking not to be buying things from them anymore if im getting my packages , or Miss placed my package to someone home , or broken items .

UPDATE: My rating is now a one star because their customer service "investigated" my issue and claims nothing can be done despite being given screenshots of proof that what happened is entirely the fault on their end.

Shopping on Shein is fine. The problem is their customer is atrocious. I earned free items, provided proof to them that I did everything on my end and they refuse to give the items or at least give a store credit or gift card. I've had to deal with 6 different people. One that I've dealt with most frequently, acts like they're speaking to brand new customer, tells me there’s nothing else they can do or cannot provide further solutions when they have done absolutely nothing to resolve the issue. And this has been on for over 60 days.

The company put a banner at the bottom of my cart screen that said I "only" need to spend one hundred thousand dollars USD to get a "free gift" Usually its a small amount like 150 dollars. Thinking they should know they made a mistake I contacted customer service. They apologized for my "not enjoying my experience" but then shamed me for not having 100 thousand dollars to spend to get a 3 dollar gift on a shopping app where on average I see things that cost $15.00. I've been buying from them for several years on various accounts but now I don't know if I want to use them anymore. I do have screenshots btw.

I'm happy with all the items I purchased with Shein. They give me expensive free gift and it's free shipping. Although it's free gift, I hardly earned it from Puppy Keep. I'm hoping Shein will give me another chance to receive more gifts or Shein credits.

I was supposed to receive a dress I had purchased for my aunt as a birthday gift but unfortunately I did not receive the package I order it showed that it was delivered to a parcel locker and when I went to my mailbox to see if there was a key I was unfortunately devastated to find out that it was no key so I reached out to shien customer service and explain the situation and ask for a refund and they informed me to get in contact with the post office find out what happened and I did exactly that the post office has started an investigation to find out what has happened to the package it was a 2 day investigation and the post office finally came to the conclusion that the key was placed in the wrong mailbox and when they take the parcel lockers the package was gone of course I reach back out to shein customer service and provided proof and explain the situation and I still was denied a refund regardless of all the evidence that I have shown is proof of not receiving the package including the post office evidence shien customer service was very rude, and don't care about their customers satisfaction there wasn't any empathy shown it's like they don't even care I feel rob because I don't have my refund nor want the package the only response I've gotten out of shein is they would do better next time but they will not be in this time that was my last and final purchase I refuse to shop at a company that's full of careless souls that will treat people very ungrateful I will definitely be sending back all of the purchase that I have made from them and I will be shopping somewhere else because the refund policy is ridiculous and I want to shop at a company who provides great customer service and know how to treat a customer right and not take advantage of them in regards of money.
Update: I reached out to customer service again only because of the reply that shein had left me only to get denied again this will be the sixth time they denied me for my refund I'm done

Ordered gift for wife ($100). UPS misdelivered. Contacted both UPS and SHEIN and both said, "Not our problem!"

Per request from Shein Customer Service, I once again submitted Ticket. Once again, here is their response. (NOTE: Had previously contacted UPS and their response was to contact shipper.

Kimi SHEIN
2025-09-26 23:57:08GMT+8
Hi，kevinnzn53 😊

Thanks for shopping at SHEIN .

Based on an internal investigation, package 1Z556RR80142889478 has been successfully delivered, so unfortunately we are unable to apply for a refund or resend the package for you. Regarding the delivery of this package, it is recommended that you contact the logistics provider for further confirmation.

Thank you for your understanding and continued support . Have a nice day.

Customer Service Department

I had an awful experience with SHEIN and feel compelled to warn others.

I ordered a product that required me to upload personal photos. Shockingly, SHEIN sent my private photos to another customer by mistake. This was not just inconvenient — it was a serious privacy breach that ruined what was meant to be a special Father’s Day gift.

When I raised the issue with SHEIN, their response was completely inadequate. They offered me a $7.95 refund, which in no way reflects the seriousness of what happened. They refused to explain how the breach occurred, take responsibility, or provide any meaningful resolution.

Instead, I received generic apologies that ignored the real issue. Their approach made me feel dismissed, disrespected, and extremely disappointed.

This is not about the money — it’s about trust and accountability. A company that mishandles personal data and then refuses to properly address it does not deserve consumer confidence.

I am now escalating my complaint to the Office of the Australian Information Commissioner (OAIC) for the privacy breach and the Australian Competition and Consumer Commission (ACCC) for their failure to handle the matter appropriately.

⚠️ If you value your privacy and customer service, I strongly recommend thinking twice before ordering from SHEIN.

Update: You are replying your generic response and I have been exchanging emails from Shein staff for the last week before I posted this review. They were no help at all hence I have put this review how bad they are handling the complaint. The request number GAZTKWSSYA03TY7

gift card Why can I only buy products from sheinOther self-operated stores cannot be used.when I bought them with my own money?

Review:
I ordered a gift with a wooden frame (Order No. GSO1C949F005H5F), which arrived damaged due to extremely poor packaging – a thin, unprotected box with no internal padding. This wasn’t the courier’s fault – it was SHEIN’s careless handling.

As "compensation", I was offered a ridiculous 40 CZK (less than €2). When I requested a fairer amount of 120 CZK (around 30% of the product price), I was told: "If you want more than 10%, you must return the item."
No apology. No responsibility. Just automated responses and a lack of basic customer care.

💬 Customer support feels robotic – no empathy, no real help.

Never again. This wasn’t just a bad purchase – it was a textbook example of how not to treat customers.
Buying from SHEIN may save you a few coins, but if something goes wrong, you're completely on your own. Expect zero support, wasted time, and major frustration.

❌ Huge disappointment. I strongly do not recommend.

Placed an order with this company for the first time. Received my merchandise on July 7th. Half of my order was broken. Half of my order was intact. These were pokémon hair clips which I have gotten in the past not from this company.( I actually found them through doing a Google search that this company sold them)
I was very excited when I received the order until the bag shook and it sounded like there were a lot of little pieces in there. Her clips are generally made out of plastic or resin so it would make sense that they wrap them in bubble wrap instead of just throwing them in a plastic bag and put them out into the postal system to be delivered but that wasn't the case 2 My out of the 4 hair clips we're damaged beyond use so I contacted customer service.
Well this definitely added insult to injury. They did get back to me quite quickly and asked me what an equitable solution would be. I told them my idea of an equitable solution would be to just replace the two damaged hair clips as they were part of the themed gift and they were shipped from a town in New Jersey. Not very far from my house. I still have the packing envelope. They were sent through a fulfillment center in New Jersey. I live in New Jersey so I figured within a week everything would be taken care of. Boy was I wrong!
I was told they would be issuing a refund as the items were no longer available and this would have been fine with me. Had it been true that the items were no longer available? Once I got that email from them I went back on their website and tried to reorder the items and my order was going through. If the items were out of stock my order would have never been able to process. There was no way they were getting my money a second time so I canceled but the items were not out of stock. They were clearly able to be sold and shipped. My point being is if you have a new customer or any customer or for a little customer service instead of taking the easy way out and hitting a button that says refund. Do your due diligence do what customer service is supposed to do and service the customer get them the product they ordered and get it to them in one piece. Very disappointing experience for a first time shopper. I wish there was a way to upload the pictures so you can see but I still have everything as I was waiting for a replacement that never came. Instead, I got the refund for items that were fictitiously out of stock 😯🫵 shame on you for bad customer service

Ordered surprise gift box. Real joke then they charge you for shipping on anything quick ship and send a .10 item. DO NOT order quick ship items total scam. Guess it's their way to make up for tariffs.

I was given a coupon at the beginning of my purchase but I didnt receive anything I chose as a gift. All the coupons are lie. The customer team didnt even try to somehow solve that problem and just said : maybe you were not eligable. Maybe? I was offered a coupon st the begiining of my purchase ( i was offered to choose 3 FREE items) later I just received tiny bra holder rhat I dont even needed or used ever.