SHEIN Reviews 

I sent back four items 2 dresses and 2 glass sets.
I only tried one dress on, very carefully the other one I did not like so did not even try on.
I opened one set of glasses but rim was really thick again did not even open other box.
However according to shein everything is damaged they will.not refund or even return items.
If they were damaged they must have been like it when I received them.
They just keeo telling me to send them photos even though they have the items
I've lost £50 and I am a oap
Terrible.
They keep telling you to contact customer service ,each time you do they ask for photos, how can you send photos when they have products and wont return
Already done everything suggested still same response telling me to take photos when you have goods ridiculous

I’ve generally had positive experiences with Shein in the past. The quality hasn’t always matched higher-end brands, but for the price point, the ordering and return process has usually been straightforward and hassle-free.

Unfortunately, my most recent experience was very disappointing.

I ordered seven dresses for an event and kept two, returning five. The total refund I was expecting for the returned items was close to $300. When my return was processed, I was refunded only $43. The reason given was that the dresses had “hair” on them.

The issue is that there were supposed to be photos attached as evidence, but none were viewable in the return details. I contacted customer service, and to their credit, they responded within 24 hours. However, they upheld the denied refund and again claimed photos were attached—yet no photos were actually accessible.

I am genuinely trying to understand how the presence of hair—if any—could justify reducing a nearly $300 refund down to $43 across five dresses. I tried each dress on briefly and placed them back into their original packaging immediately.

Up until now, I’ve trusted the return process. This experience has significantly changed my confidence in ordering larger purchases. I hope Shein reviews how these situations are handled and ensures customers are provided with clear, transparent evidence when refunds are reduced or denied.

Update: they replied to this review. But as I stated before I have already attempted to work with customer service without success. Not impressed

Update 2: received a photo of 2 of the 5 dresses. I can see ONE hair on one of the dresses, and I cannot confidently say it’s mine as my hair isn’t that long. Seems excessive to deny a refund of the total amount.

I didn’t even want to give it a 1 . I ordered 7 items and wanted to exchange a dress as it was not the correct size , I have always ordered a size ‘S’ and never had issues I have not put in weight as everything else still fits , I measured the dress and it was measuring an xs. But shein refused to exchange it , wanted me to have a refund or keep the address and get 50% off which was pointless . Instead they expected me to re order the dress which meant paying more and an added delivery charge which bumped the price up by £8 . Won’t be ordering from shein again customer service and quality is appalling .

I used Shein for modeling performance dresses for years, and the value is great.
But my last purchase is a nightmare— they send a wrong dress and I returned it within 3 days. Couple days later my papal account only got 1/7 of refund. Customer service was very polite but stated there are dandruffs on my return. The picture they showed is not the same color/fabric of my return. After multiple attempts of explanation, I gave up and tried to solve it via PayPal, resulting is pending.
I wish this is just a single case but not a signal of bad service. I would recommend to be more cautious when purchasing from Shein.

The dress arrived on time and fits perfectly. The material feels great and the sizing was accurate, which made the whole experience smooth and stress-free. I’m very happy with the quality and how it looks in person — exactly as described.

The only challenge was shipping. I had to send it to my cousin in the United States first and then have her forward it to me in Koror, Palau. Our country accepts USPS, FedEx, and similar carriers, so it would be wonderful if direct international shipping could be considered in the future.

Overall, very satisfied with my purchase and would definitely order again!

Title: Wrong item delivered, returned it, refund refused — lost 169€

I ordered a dress for 169€ (Order: GS01TH427001WFN) for an important event.
Instead of the dress, SHEIN delivered a completely different item — a case/cover.

This situation caused me not only a financial loss, but also serious stress and moral damage, because I needed the dress for a specific date and I was left without it.

At first, customer support did not provide any real help and only sent template replies. Later, they told me to return the wrong item, which I did correctly.

After returning it, SHEIN refused to refund me, claiming their “policy”, even though this is NOT a return issue — it is a clear shipping mistake / item not received case.

Now I am left without the dress and without my 169€.

I do not recommend this company. If this is not solved immediately, I will proceed with a bank chargeback and file official complaints.

Not happy about 3 of the shirts I ordered. The material is garbage and sizing is way off. They look light nightgowns not a nice dress up shirt.
As far as ordering and getting my order in a reasonable time, that was great. No complaints there.

Shein refund return issues

I ordered 10 wedding dresses and other stuff.

I sent 9 back amongst 2 sets of pj and a vail.

I packed everything in a huge box and it was heavy.

Now I have gotten refund for 3 dresses, the vail and the pjs.

They are now claiming that 5 of the dresses were not in the box which is a huge lie. I can not believe what is happening. Can they really scam me like this? How can I prove this. I am livid and don’t know what to do. It is huge wedding dresses not small stuff. And it is a lot of money :(

Everything myself and my daughter have ordered from shein has been great. And if it’s not it’s so easy to send it back. They are so efficient. You do an amazing job and thank you. I sent an item back Thursday and they’ve received it already and I’ve had my refund. The dress was lovely it was just tight around the bust so I might order it in a bigger size. 5 plus rating from us. Thank you

I’ve been shopping with SHEIN for over 10 years and used to love it, but over the past year the quality and customer service have declined significantly. It takes a lot for me to leave a negative review, but in just the last two months I’ve had four separate issues across four different orders.
First issue: My package was delivered to the wrong address — two states away. It took over a week for customer service to “investigate,” and when I was finally refunded, the amount was less than what I originally paid.
Second issue: I received an item that was completely different from what I ordered. I purchased sticky fly traps but was sent seeds instead. Again, the refund I received was less than the purchase price.
Third issue: I ordered a wedding dress that was extremely poor quality and looked nothing like the photos online. When I attempted to return it, I was provided with what appeared to be a fraudulent USPS label, making it seem like the return would never actually be received.
Overall, the drop in product quality and customer support has been very disappointing compared to what SHEIN used to be. I hope they address these issues, but based on my recent experiences, I’m no longer confident ordering from them.

I returned two formal dresses purchased for a gala, totaling $136.40. Each dress was tried on once indoors, immediately placed back into the packaging, and returned within the allowed window.

SHEIN claims the return did not meet “hygiene standards” due to minor white fabric fibers visible in their inspection photos. These fibers were not stains, damage, makeup, odor, or wear — simply removable lint that can occur from normal handling in any home environment.

Despite this, SHEIN:

Refused to issue a full refund

Issued only $13.60 back

Refused to return the dresses to me

Keeping both the merchandise and the payment is completely unacceptable. If an item is deemed non-refundable, it should be returned to the customer — not confiscated.

This experience feels unfair, unreasonable, and consumer-hostile. I will not purchase from SHEIN again and strongly caution others about their return practices, especially for higher-priced items.

If I could choose zero stars I would. I have been buying from Shein for years and you get what you pay for. Most recently I got a maternity dress. I was sent the wrong size and color so sent it back for a refund. They refuse to refund me because I sent them the wrong dress....I have no way of talking to a human and am beyond frustrated this has been so difficult and impossible. I will never purchase from shein again and they just lost a very valuable customer. Extremely disappointed.

I just received my order such an amazing dress. I just loved it.

Edit #1:
This reply is comical. I've been using their app, and now email, for their "customer service". I have sent multiple screenshots of the orders, that should be in their records to begin with, as well as the proof of return and the proof of refund for the 3 dresses I received the credit for. I have now cancelled any outstanding order from them and have disputed charges with my bank.
Original:
I ordered 4 dresses from Shein. All on one order. They can in 3 different packages on different days. I didn't like any of them. They weren't of good quality. I requested to return them. They okayed that, but I had to do 3 separate packages, from one order! 1 package with 2 of the dresses went through USPS. Then I had to have 2 other packages, with 1 dress each, go to 2 different locations through UPS. The USPS package was returned and credited, 1 of the UPS packages was returned and credited. However, the last one, they received on January 15th at 3:39 PM and they are refusing to issue the refund saying it's the incorrect dress!?!?!? How? The other 3 were fine. So, they are stealing my money AND stealing the dress!!! They want to charge me to ship it back to me!!!!! Total scam, at least from that one location.

BEWARE OF SHOPPING ON SHEIN!!!!!!!!!
I ordered a dress from Shein and had it delivered to the Mailroom where I receive my packages. I thought that if I had my packages delivered to a place where they have to sign for it, I would be covered if it got lost. Apparently, Not So. The package was left by the delivery driver after Mailroom hours, outside of the building, at night in a crackhead infested part of town. There is a sign on the door of the Mailroom specifically stating to NOT leave packages outside of the building. Common sense dictates that but that is in very short supply, especially here. I contacted Shein to get my money back, gave them all the information, contact information to the Mailroom, etc to show what I say is true. Shein messaged me back telling me there was insufficient information to support my case and will not be refunding my money. Complete and utter BS!!!!! Not only that, but the clothes look really cute online but when you get them, they look like s#!t, the bust and shoulders are always too big in the shirts and dresses. One dress I ordered in Medium had a bust size of about DD and that is not an exaggeration. Absolutely Ridiculous! It would have been funny if I hadn't paid for it, wasted my time waiting for it for way too long in the mail and then the hassle of returning it. NOt worth it!
I will NEVER shop there again and I suggest you do not, either. Save your money for a much more reputable company.

This dress is EXACTLY as shown. I was skeptical at first because I heard so many horror stories about Shein but I took a chance ad boy am I impressed. It is light weight and flirty and a massive hit.

You get what you pay for. If you order a $5 dress, expect a dress that looks like it cost $5. I ordered about 9 things and I was truly only satisfied with 2 of them. I returned 2 items.

I ordered a dress which was too big returned on 16/1/26 I received confirmation that it had arrived at warehouse and would receive my refund after inspection. Two days later received e mail stating I'd returned the wrong item which is ridiculous as only 1 dress I ordered.
I've had numerous email replies asking me to check I sent the right item which I have replied that I have.
I am so frustrated with this company it's not so much the value of the dress it's the principal of the matter
How many people is this happening to they can resell this dress so that means they are getting money twice for 1 item.
You can't speak to anyone it's ridiculous and very bad customer service. So be careful when ordering clothes from this company.

Excellent. I like my dress

Last minute shopping for a dress. Price great. Quality ok.