SHEIN Reviews 

I completed the Free Gift task successfully yesterday. After finishing, the app told me to come back tomorrow to claim my reward.

Today, when I opened the app, it showed “Claim Now”, and I clicked it. But suddenly, a message popped up (which disappeared too fast to read), and now it’s saying “Claim Tomorrow” again.

I feel extremely disappointed and frustrated. I shared the link with many real people, put in hours of effort, and followed all the instructions. This seems unfair and misleading.

Kindly help me resolve this issue and let me claim the gift I earned. I request an immediate solution or compensation.i have asked about this issue morning but didn't receive any updates regarding solution for this.

you're better off getting a scratch off ticket or going to Atlantic City . Puppy Keep cheats you and have you trying for months for a free gift that you will actually either have to pay for with purchases or begging family and friends. When you're not paying attention they do steal your dog food, I had 1000 feed stolen from me when they made a pop-up come in front of me, they will make the game freeze to steal your time, they will make sure the plant food time doesn't match the match time so you can't get feed. They will make sure that you win everything in the beginning and towards the end they'll make sure you get nothing unless they are extorting you to make a purchase which actually pays for the free gift in the end. As soon as I clear my favorites of what I want and don't want I'm going back to Amazon, their shipping is faster anyway, if you want to waste four months for one little free gift just for them to cheat you in the end and make sure you get nothing continue to play puppy keep. Not worth it!

I'm here to write about my experience..
Their website is bugged, it forced my browser to change currency randomly to another one and also charged me for currency conversion. After I asked for their help, they offered 50% compensation for currency conversion
i have also told them to send my items as a gift, they did not respond for so long and then emailed me saying we shipped already, very unprofessional and low quality. I would never deal with them.
and i advise everyone to check final amount before paying, because they trick you easily...!

I received a €75 SHEIN gift card for my birthday. It was bought through a german voucher site and I activated it in my SHEIN account. I recently moved from Germany to the Czech Republic – and now I can’t use it because my shipping address changed. The card is blocked.

Support refused to transfer the credit, or refunding the money to my wallet. They just closed the case without a real solution.

They told me they would refund it to the SHEIN account of the person who buyed it for me but its bought from a Voucher Site and the Person has no SHEIN account. They knew that and kept me waiting without fixing anything.

The gift was meant for me – but now the money is gone, and I still can’t use it.

I’ve been trying to solve this with them for 10 days now.

This isn’t just poor service – it’s a complete failure of customer protection.
Do not buy SHEIN gift cards unless you plan to use them immediately and never move countries – or you risk losing the full amount.

❌01.06.2025
SHEIN replied with a generic copy-paste message asking me to contact customer service – again.
I’ve already done that for over 10 days, through the app, tickets, and even email (which is deactivated).
No one helped me, no one solved anything. My gift card is still blocked, and I still haven’t received a refund.
This response is just for show – it’s not a solution.
- And I have to update my review to give them my reply cause they generally blocked replies. I wonder why:)

I bought a large clock for my son as a "new home" gift. When it arrived it will not keep time. I tried contacting Shein and it was nothing but the runaround! First they told me they wouldn't take it back because it was opened, but how was I supposed to know it didn't work if he didn't open it? Then they kept giving me these convoluted instructions that made no sense whatsoever and I am embarrassed that I sent a gift to my son that doesn't work and I have no way to get it replaced! Screw Shein! I will never spend another penny at that store! Order #
GSU12D40W00M7VT

Shein insist on send defective good, and then give you the run around order # GSU12W46M00NDN9 I order a 14 inch wig , deep curly , the wig is part straight and part curly and 8 inches, it was send to the caribbean as a gift, make a report shein wants me to spend money to send the wig back to the USA , I am so sick of them keep sending inferior goods and blames the customer

Horrific experience! If I would be able to give 0 stars, I definitely would. I’ve purchased a gift card from Shein a few months back and had an extremely negative experience.

First, I experienced a GDPR breach. My email was shared with another Shein’s user. After flagging this, Shein’s team didn’t acknowledge it, or apologised which was surprising and gave an impression that it’s not the first time, they didn’t seem bothered.

I also was promised a refund, they said this will get back to my bank account with no action required from me. I then followed up a month after asking about the status of a refund only to be told that I’m not entitled to a refund. Well, why to offer it in the first place then? When I questioned this, I was ignored for weeks.

Also, every agent I had a chance to speak with had a different story, they did not bother to read the tread or help. It’s just disappointing and embarrassing at this point. I will rather choose companies that have their policies in order.

Shein’s team replied to reach out to customer service to sort out the problem but this is the answer I got from the customer service team:

“I understand what you are telling us, that there is a specific time given to you regarding the consultation of your order. In this case, the time has exceeded”

So I haven’t received a proper explanation, apology AND my “consultation time exceeded” so I’m no longer going to be supported.

I order my mom some items for Mother's Day they are suppose to be here by 05/10/25 the package is still st JKF since 05/03/25 no one knows where the package is at. I contact customer service and there logistics provider they all say the same thing with the same image but no one is resolving the problem it been at JKF since 05/03/25 why there deliver svc don't have it i really think it was never sipp not ordering from them again i'm done. since this is a mother's day gift i have to spend more money cause i don't have anything to give to my mom

Terrible service. Made an order which was a gift and wanted to add a different shipping address. I did this and they ask for verification but no link to the order found and no way to update. I finally managed to change the address to mine and the order is then cancelled and I am told i will get a refund in 5 to 10 days. I cannot get other items brought in time now due to refund delay. Customer service staff are mentally retarded and send replies which have no representation of the problem or solution. Avoid this company

I really loved ordering from Shein, but they are determined to use SpeedX as their delivery service. Unforunately SpeedX is a scam company. They get the orders from Temu and Shein and pull the same stunt with everyone . They take a picture of a house they deliver to but it's not your house. You try to contact SpeedX but there is no telephone number and the live chat is a bot that gives you the same answer of it being 3 days before they'll get back to you. Which they don't do. When you call Shein they tell you they'll do an investigation but it will take at least 7 days and if you don't hear from them after that then you contact them. I sent Shein a picture of my address through Google Maps so they could see the difference in my house and the house it was delivered to. Shein didn't care. I even asked if they could resend the package through USPS but they wouldn't do anything. One of the items I was expecting a gift for my daughter's birthday.
The same thing happened to me at TEMU earlier this month. I sent the a google maps of my home. They checked against picture of delivery SpeedX and immediately started pulling items from my old order and had them pulled immediately. They sent the package through USPS and I received the package.
After seeing the reviews of SpeedX and the lack of customer service from Shein I would recommend not ordering from Shein until they iron out their delivery issues.

Shein needs to stop using speedx..

SpeedX as a carrier has NEVER been good. Thankfully, Sheins customer service is. I had ordered a birthday gift off of there- only to be informed TWO weeks later it was lost. Thankfully I ordered a month earlier.. but still? The service agent I had spoken with was extremely helpful and had given me my refund without any fight, but they need to stop using SpeedX. Go back to using USPS or fedex. SpeedX ALWAYS loses my packages- so theyll be losing money too.

I received my order after about three weeks since the date of placing the order, because their courier had sent my parcel to wrong destination !!! I was going to return it because it was a birthday gift and was delivered "after" the birthday party, but I realized that the items was not returnable and they didn't accept to refund it. Not only I had to go and shop another present for my friend' birthday but also I wasted my money and time.

Although there's a variety of products I was very upset that all the games are fixed, unless you get more people to download the app and sign up you can not win the games, and secondly I decided to sign up as a shein VIP where you get discounts and a free gift per month, all free gifts are mainly for women or a few items are household etc, nothing for men... At all... A good app for many things but not if your male or gender fluid and get the free items per month.

I had high hopes of using this company to completely refurbish my wardrobe, however on the very first order ( after following their size information) everything I bought was far too small. I decided to keep the two items of clothing to re gift to the family but I wanted to send back the shoes as their size 7 was more a size 5/6 so no good for me...there the problems started, I contatacted a customer service rep who seemed very helpful in explaining how to refund the item, I explained that I would need help with the label and he said he would send it to my email...well it never arrived...I have just spent over a hour trying to contact CS again..but they are 'busy' and suggested I try later, to cut a long story short I managed to print off a returns label but unfortunately the Evri CS said the information re the numbers were incorrect...so now I am stuck with shoes I am unable to wear with no help what so ever from Shein....think twice before you use these people because from experience it will cost you time and money....

I ordered a product as a gift for my child, shein charged me but it never got delivered. The photo to show the proof of delivery was for other orders of previous deliveries made through Shein. The photo did not show that specific package with the tracking identifier.
They refused to refund it and have charged me for a product they never delivered to me. It's called stealing and fraud.

I have contacted their customer service multiple times regardless they refused to resolve the matter by providing a refund for charging me for a product they did not do their due diligence to ship to me. Be aware you may run into this situation and your hard earned money is being stolen by Shein along with your time in dealing with their customer service. It's another way for them to hurt customers in the US who are already struggling.

so i like shein and all but plssssssssssss add gift cards i am begging

I got an e gift card and the money went straight out of my account and 3 days later no gift card and absolutely useless customer service, the thing is sent through an email I've no idea how this can't be sorted with the click of a button will never shop with these again

I am sad because this order was a gift .. They received 2 hoodies only and the other things still not arrive

I been a fan of Shein for 5 years! They never failed me!! Great for cheap Back To School clothing, and great for gift ideas, too. Love Shein!!

Placed an order for 2 items of clothing which were in stock. Then a few days later SHEIN say 1 item is out of stock, I requested a refund which I have to admit I was refunded within 24 hrs into my account. The 2nd item? When was that coming? On their unbelievably messy website I searched through my order to find out when the item will be dispatched, no idea, I can’t tell, I don’t know if it’s coming from within the UK or if it’s coming from oversees as 16 ish days after my order was placed I received a message saying it has been dispatched, I looked at my account and it’s on its way on a plane, from where???? Then the day after this, today, my order has arrived? and ready to pick up from my chosen click n collect? It was on a plane yesterday!!. Thanks SHEIN, we got there eventually didn’t we except that there’s no code to enter into the click n collect locker. Will I have this soon? I’ll have a look on the SHEIN app right now, just bare with me a second, I’ll be back shortly…………

………… there’s nothing that I can find regarding a pick up code, maybe it is there but I can’t find it among the huge amount of flashing pictures of cuddly animals, flashing stars, offers telling me I have 50 points worth of tokens to spend on my next purchase (that won’t be happening), flashing offers of order now for fast free shipping, flashing ‘spin to win’ emojis, flashing free gifts, flashing free credits, flashing feed the puppy with tokens that I have to wait for until tomorrow to receive a free gift but I won’t be bothering with that. I’ve just spotted information on my account now that says my out of stock item was actually dispatched a few days after I was told it was out of stock and refunded for immediately.

The SHEIN website baffles me, it gives me a headache. Ten minutes on the app and I don’t know where I am or what my name is. I will state one simple thing though…………”I’M NOT ORDERING FROM SHEIN AGAIN” If my review seems confusing it’s because my experience with SHEIN has been confusing and frustrating.