SHEIN Reviews 

Some items are good quality, but many are average or below average. My main issue is pricing transparency on higher-priced items: the product page often shows one price, then after adding the same item to the cart the price increases a lot because of unclear “estimated” discounts/coupons that change automatically. I’ve seen differences of £20–£30 on a single item (e.g., a dress showing £46.55 on the product page but £63.70 in the cart). It makes the advertised discount feel misleading. Always double-check the final cart price before paying.

I purchased a dress for my GF and wanted it shipped to her address. The website then tried to attach her shipping information to my billing address on my CC. I immediately cancelled the order, but they had already processed the payment. This tripped a fraud alert on my CC, and now my card won't work until a new one with a new account number is received.

I ORDERED A DRESS FROM SHEIN AND IT WAS STOLEN BY THE CHEAP CARRIER THEY USE. WHEN I ASKED FOR REFUND, SHEIN REFUSED TO REFUND ME. SHEIN USES SOME CHEAP AND THEIF CARRIER TO STEAL YOUR MONEY. I HAVE A COUSIN WHO WAS TELLING ME THAT HER SHEIN’S ORDER NEVER COME, NOW I KNOW WHY.

SHEIN robbed me. I returned a dress and they claim it was never received, even though the tracking says it was. They are blaming the shipping company and the tracking number - even thought the return label was provided to me by SHEIN. They basically told me I can’t get a refund. So they stole my money and took the dress back. Never buy from SHEIN!

Things were going right when I ordered from shein until they went all the way wrong! I had a driver take a picture that my package was delivered and then stole it bc I never saw the package I live in a elderly neighborhood sprayberry marietta. I know neighbors are not stealing the packages but bc they had a picture i was told oh well nothing they can do. I then ordered a falcons hoodie for my husband for Christmas its still delayed as I type this it was ordered Dec. 7th. I had an order seized by usps for counterfeit and I was sent a used dress that had makeup and perfume on it. I play the games that states I can draw $1500 if I invite and share once I completed it told me I needed 3 more invites to withdraw. A COMPLETE SCAM. The customer sevice chat be so ready to dismiss you before helping you. I'm over it and for all the reasons I stated above, I will not be shopping with them anymore.

I was inlove with shien since 2020 and addicted but since I ordered white dress and I return it after I tried if good but not fit it’s too big for me and when they received that received they inspected and they send me 8 euro something the refund and they said there is damaged and I was just trying to wear in few minutes and how can broken ?I can’t even wear like 5 mints because it’s very long dress hard to walk and how can be damaged and I noticed that they just put in simple plastic and not in safety box and they blame me the damaged and they just give me back my money 8 euro instead 87 euro!Its very sad because how I wish I wear that dress in one day but even 5 mins hard to wear just look in the mirror and the color is not the same in the model picture.Im very sad and automatically delete the application I would never download again and I would never order again anything from shien and even my friends hate them they have very bad reviews about shien and now I understand why so many people hate shien! What you do to others good or bad will eventually come back to you. It’s about karma, consequences, and fairness in life.
If you are kind, kindness will return to you.If you hurt others, that behavior may come back to you later.

I Order a dress first of all the delivery was very unsafe with the damage packaging and second the item had an odor when I sent back the item the refuse to give my refund they cut my refund from $290to$29 this company is a big scammer I recommend do not purchase from Shein. It has a very bad customer service bad delivery, bad quality of the item. The cost is too high and when you are asking for a refund, they are stealing your money.

I was suppose to receive my dress today (final day) but never arrived. Customer service is non existent as they're was no contact. Cheap merchandise and take it as it comes is probably their motto‼️

I am very reluctant to buy any more clothes from you. The clothes I have been receiving the Fabric has not been as showed on Website. I have had to return a dress that was just a printed copy,very disappointing. Other items I have just put into Charity bin the quality was so poor.

I have bought $100's from Shein and up until now I have not had a problem. I've been happy with most of the items I have bought, shipping, returns and refunds.
Until now.
I am missing a dress from a recent delivery.
The customer service person said they have assessed the situation and there is nothing they can do.
I'm missing an item and they don't want to know about it.
I've had to re investigate the issue because Shein said they would get back to me and no one did.
Yes the parcel was delivered minus the dress.
However because the parcel says delivered that means I got the item.
The item in question was not in package.
Customer service don't want to know about the issue.
All I want is a refund or the dress.
Neither is possible according to customer service.
Are they saying I'm not being honest? That's how I feel.
UPDATE- I've done all this and nobody was any help. Told me they could not do anything.

They are trusting delivery partner more than customers. I have ordered a party dress and some other stuff from shein which was split into 2 packages party dress was showing delivered by Relay However I didn't received it. and another package was delivered by Evri which I got it. I contacted them that it seems that its delivered at the wrong address this is not my building. I left a note to deliver it to my door step but they didn't. Delivery person signed the package by himself now they are keep repeating same thing that I signed for package and if I didn't then prove it by sharing cctv or something else. now How can I prove that? they are trusting what courier company said but not us. I ordered too often from shein and that dress was just £18 something still they are not accepting it for refund. I am banning this app from my shopping list as they don't trust their customer for £18 in that case they don't deserve our money. Temu also sells same things and trust their customers. I sent them emails contacting customer support still not ready to accept. I sent them proof of delivery image and what actual loaction should be for delivery still they are keep asking for proof and not giving a solution. so now not worth it spending money on shein.

Update- I have done all the things as you mentioned in the reply nothing worked.

U choose a dress they give something else.you play a game u ask to invite friends u invite nothing is done. U buy product they will say buy 10 of this to get 800 etc.

I ordered a handful of dress options because the site offers returns. Apparently there are restocking fees - which were not listed, but nothing I can do about it. The major problem is that you can't easily return anything - I've tried using my email, phone # and order # - all say they can't find my order. I've tried multiple times, and am finally just giving it up and chalking the money wasted as a learning lesson to never buy from Shein again.

Dresses are ok - nothing fantastic and most (except 2) are cheap, very sheer and I wouldn't recommend.

Overall, it's been a frustrating experience.

The dress nothing the same as the one shown the dress I got looked like a Halloween costume

True size very good quality 100% recomended

I ordered a dress from SHEIN with high hopes, but the quality is extremely poor. The fabric is very thin and feels cheap, unlike what was shown in the pictures. The stitching is coming loose in several places, and the color looks faded. It's not worth the money, even though the price was low.

SHEIN was great until they weren’t! I purchased a dress and I returned, I didn’t realize that the dress was different from what i originally ordered until I was told by SHEIN I wasn’t receiving a refund. They preceded to tell me they didn’t sell the dress I returned even though I provided the picture off their website. They made a mistake and will not own up to it. Very disappointing!

I ordered 2 dresses from SHEIN in hopes that one of them would work for an upcoming wedding. Both of the dresses arrived. One dress is not the item I ordered, it's similar but not what I ordered. The other dress arrived fresh out of the bag with ANIMAL fur all over it. It was like someone returned it and they failed to make sure it was clean and unworn. SO GROSS!! I will NEVER order from SHEIN again. I added my review to each dress giving it a 1 star explained how NASTY it was to receive a dirty item. I logged in to my account tonight to review my reviews; SHEIN CHANGED my 1 star review to a 5 star review for both items. I gave both items a 1 star.

Arrived on time.The fabric is of good quality. It fits if you size up. Love love this dress. Looks Just like the picture.

I was supposed to receive a dress I had purchased for my aunt as a birthday gift but unfortunately I did not receive the package I order it showed that it was delivered to a parcel locker and when I went to my mailbox to see if there was a key I was unfortunately devastated to find out that it was no key so I reached out to shien customer service and explain the situation and ask for a refund and they informed me to get in contact with the post office find out what happened and I did exactly that the post office has started an investigation to find out what has happened to the package it was a 2 day investigation and the post office finally came to the conclusion that the key was placed in the wrong mailbox and when they take the parcel lockers the package was gone of course I reach back out to shein customer service and provided proof and explain the situation and I still was denied a refund regardless of all the evidence that I have shown is proof of not receiving the package including the post office evidence shien customer service was very rude, and don't care about their customers satisfaction there wasn't any empathy shown it's like they don't even care I feel rob because I don't have my refund nor want the package the only response I've gotten out of shein is they would do better next time but they will not be in this time that was my last and final purchase I refuse to shop at a company that's full of careless souls that will treat people very ungrateful I will definitely be sending back all of the purchase that I have made from them and I will be shopping somewhere else because the refund policy is ridiculous and I want to shop at a company who provides great customer service and know how to treat a customer right and not take advantage of them in regards of money.
Update: I reached out to customer service again only because of the reply that shein had left me only to get denied again this will be the sixth time they denied me for my refund I'm done