most beautiful merchandise and I purchased a dress, a pair of shoes, and an evening bag, and I am in love with all three. The dress is absolutely elegant, fits beautifully, and makes me feel so spec... See more
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I’ve ordered from this company several times. The items are a hit and miss with sizes. However, as of late I have had three delivery items go missing. The company has failed to either reissue the item... See more
Prices are so low you go in with low expectations anyway. Two of the five things I ordered had issues — broken zip on one, unfinished seam on another. Other three were fine and delivery was faster tha... See more
Company replied
I’ve been shopping with SHEIN since 2014, and I can honestly say it’s one of my absolute favorite places to shop! After all these years, I have nothing but positive things to say. I absolutely LOVE SH... See more
Company details
Written by the company
Fashion for every girl! We bring you the latest trend items at amazing prices. SHEIN is an exciting online fast fashion retailer with 200+ new styles launched on a daily basis. SHEIN APP is ranked top 10 in retail apps, with 10 million registered users from over 200 countries.
Contact info
United States
- www.shein.com
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3.8
Great
353K reviews
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prom dress
Do not order from Shien
I was supposed to receive a dress I had purchased for my aunt as a birthday gift but unfortunately I did not receive the package I order it showed that it was delivered to a parcel locker and when I went to my mailbox to see if there was a key I was unfortunately devastated to find out that it was no key so I reached out to shien customer service and explain the situation and ask for a refund and they informed me to get in contact with the post office find out what happened and I did exactly that the post office has started an investigation to find out what has happened to the package it was a 2 day investigation and the post office finally came to the conclusion that the key was placed in the wrong mailbox and when they take the parcel lockers the package was gone of course I reach back out to shein customer service and provided proof and explain the situation and I still was denied a refund regardless of all the evidence that I have shown is proof of not receiving the package including the post office evidence shien customer service was very rude, and don't care about their customers satisfaction there wasn't any empathy shown it's like they don't even care I feel rob because I don't have my refund nor want the package the only response I've gotten out of shein is they would do better next time but they will not be in this time that was my last and final purchase I refuse to shop at a company that's full of careless souls that will treat people very ungrateful I will definitely be sending back all of the purchase that I have made from them and I will be shopping somewhere else because the refund policy is ridiculous and I want to shop at a company who provides great customer service and know how to treat a customer right and not take advantage of them in regards of money.
Update: I reached out to customer service again only because of the reply that shein had left me only to get denied again this will be the sixth time they denied me for my refund I'm done
September 26, 2025
Unprompted review
Reply from SHEIN
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this link: https://us.shein.com/robot?page=navigationBar
Please type your question directly in the message box to get an answer or solution.
Or you can contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️
Customer service is a joke
I tired to get a refund for a dress I never actually received and customer service just responded with the same auto message after giving them all the information I could but they refuse to give me a refund
September 20, 2025
Unprompted review
Reply from SHEIN
Hello, sorry for any inconvenience.To protect your privacy, we suggest you contact our customer service through this link: https://us.shein.com/robot?page=navigationBar (https://us.shein.com/robot?page=navigationBar.)Please type your question directly in the message box to get an answer or solution.Or you can contact Customer Service by app.Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️
First the material used is beyond…
First the material used is beyond cheap. Bought a dress my size from you and instead of it hanging with a flared bottom. It hung like a drape. The dress is too big. Very unsatisfying.
August 23, 2025
Unprompted review
Reply from SHEIN
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this link: https://us.shein.com/robot?page=navigationBar
Please type your question directly in the message box to get an answer or solution.
Or you can contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service.
We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️
SHEIN
Costumer Service
“I ordered a dress listed at $18.17, plus shipping of about $4, so the total should have been $23.95. But when I paid, SHEIN charged me almost $30. When I checked back, the item was still showing $18.17. Customer service kept repeating scripted explanations about coupons and discounts, but never directly explained why the final charge was higher than the confirmed cart price. To make it worse, they eventually terminated the chat while still ignoring my question. I’ve shopped at SHEIN before, but this experience feels misleading and dodgy. Be careful at checkout and double-check what you’re actually being charged.”
September 20, 2025
Unprompted review
Reply from SHEIN
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this link: https://au.shein.com/robot?page=navigationBar
Type your question directly in the message box to get an answer or solution.
Or you can contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️
I am so excited I love this dress
I am so excited I love this dress. It is absolutely beautiful. It fits like a glove. It’s soft. It’s so elegant and just absolutely perfect for my bridal shower. And I am absolutely amazed on how my shoes even match. I have a pair of shoes that match this dress if I was to wear matching shoes.
September 14, 2025
Unprompted review
Clothing quality was so poor I would not let my dog wear it!!
Clothing quality was so poor! More then your average. Charged me a different price then what was posted. I would not let my dog wear the dress they sent!! Never again will I order from them
September 11, 2025
Unprompted review
Reply from SHEIN
Hello, sorry for any inconvenience.To protect your privacy, we suggest you contact our customer service through this link: https://us.shein.com/robot?page=navigationBar (https://us.shein.com/robot?page=navigationBar.)Please type your question directly in the message box to get an answer or solution.Or you can contact Customer Service by app.Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️
Not true to size
The dress is WAY TO SMALL, I even bought 1 size up and its very small. Definitely not true to size
August 25, 2025
Reply from SHEIN
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this link: https://us.shein.com/robot?page=navigationBar
Please type your question directly in the message box to get an answer or solution.
Or you can contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️
Amazing Dress for an Amazing Night
August 25, 2025
Dress was very wrinkled and to long.
August 30, 2025
Reply from SHEIN
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this link: https://us.shein.com/robot?page=navigationBar
Please type your question directly in the message box to get an answer or solution.
Or you can contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️
My dress was defective and poorly made
My dress was defective and poorly made. Had to return.
August 27, 2025
Reply from SHEIN
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this link: https://us.shein.com/robot?page=navigationBar
Please type your question directly in the message box to get an answer or solution.
Or you can contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️
The waist is a lil too big for xs and…
The waist is a lil too big for xs and one of the arms has a damaged beading I had to sew it back up. But the delivery was absolutely great and the length of the dress was perfect👌
August 23, 2025
9 out off ten
I would say every 10 items I buy 1 would be the wrong size or maybe not the quality I expect. But what is good is friends asking where I got my dress, top, trousers from. When I say Shein and how much it cost they are amazed. Great to get your holiday outfits.
June 27, 2025
Unprompted review
Awful quality
Awful quality. Ordered a dress and it arrived looking nothing like the picture. The material was cheap and it fell apart after one wash. Wouldn't recommend. Complete waste of money.
July 31, 2025
Unprompted review
Reply from SHEIN
Hello Lisa Anderson,
Thank you for sharing your feedback with me. We are very sorry to hear that our items don't meet your expectation. I have shared your feeback with our corresponding department to help guide us with continuous improvement.
Please contact our customer service center via this link https://uk.shein.com/robot?page=navigationBar. Please type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap.
We look forward to serving you ❤️SHEIN
Ordered a dress through SHEIN
Ordered a dress through SHEIN, when I received the dress it was smaller in the chest area and waistline than I expected. Requested a return and refund the same day it was delivered through SHEIN. After going back and forth with customer service they are telling me that Siddiqui Prime Shop, who I’m presuming is a 3rd party that they deal with, has denied my refund due to the dress not being returned without prior communication with Siddiqui and the was not in the original condition. I returned it the same day in the same condition received and it is still sitting in a warehouse awaiting for pickup. So, how did they come to the conclusion that it was damaged and not in the original condition if it even hasn’t been picked up? It was an expensive lesson for me to learn from SHEIN, that I will never order or recommend them to anyone! There is no use reaching out to customer service because they also give you the runaround! I know a scripted email when I read one. Steer clear from them! As of today, Aug 10th the dress is still sitting at the warehouse waiting for pickup, so NO it has not been inspected!
July 12, 2025
Unprompted review
Reply from SHEIN
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this link: https://us.shein.com/robot?page=navigationBar
Please type your question directly in the message box to get an answer or solution.
Or you can contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️
Dress is lovely
August 6, 2025
Be mindful of the pictures you see of the clothing
Received an item, a black dress from the Maweii collection for a wedding, that was in a used plastic bag. It was bald up, wrinkled, dirty, stretched out, looked worn several times and did not come with a tag attached. This was a disgusting experience.
August 1, 2025
Unprompted review
Reply from SHEIN
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this link: https://us.shein.com/robot?page=navigationBar
Please type your question directly in the message box to get an answer or solution.
Or you can contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️
I returned a dress and shoes from order…
UPD
Day later, after contacting Shein and providing all the details, the company reviewed my case and refunded the full amount without asking me to return the earrings. I’m glad the issue was resolved in the end.
***
I returned a dress and shoes from order #GS01CT04C00TFC2 because of poor quality. I kept only earrings worth €1.25, but got refunded only €10.44 instead of €23.19.
This is completely unfair. I lost over €11 because I kept 1 small item.
I also missed an important event because the items didn't arrive as described.
Please refund the full amount or allow me to return the earrings as well.
July 18, 2025
Reply from SHEIN
Hello, we apologize for the inconvenience.
To protect your privacy, we recommend contacting our customer service via this link: https://de.shein.com/robot?page=navigationBar Enter your question directly in the message field to receive an answer or solution.
Or you can contact us via the app.
Click "Me" --> Support --> Customer Service --> Enter your question directly in the message field to receive an answer or solution.
If the answers don't match, describe the problem in detail and submit a manual customer service ticket. We will provide you with a suitable solution as soon as possible. Thank you and have a nice day! ❤️
Disgusting
ordered a dress from Shein and was completely disgusted to find it had clearly been worn and returned dirty. It arrived with visible makeup marks, looked crumpled like it had been used, no tags, smelt strongly of perfume and felt totally unhygienic. I contacted customer service, and although they did offer to refund me, there was no real apology or explanation and they refused to send a replacement.
I expected better hygiene standards and customer care. A refund doesn’t undo the fact that I was sent used clothing, which is completely unacceptable and VILE. Why are they sending out dirty and used items?
July 21, 2025
Unprompted review
Reply from SHEIN
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this link: https://uk.shein.com/robot?page=navigationBar
Type your question directly in the message box to get an answer or solution.
Or you can contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️
Beware of coupons…
Beware of coupons…. I placed an order for £99. I decided I was going to keep one dress (£12), shoes (£14) and another dress (£14). I went to place a return for the remaining 5 items and Shein are telling me I am only due back £23 because of a “refund adjustment amount” stating that “the return brings the final order amount under the order minimum of the coupon, the refund has been adjusted to reflect this” and a claimed credits recoup fee (I should be due £45 back….) - I’ve checked the order confirmation and I didn’t even use credits for this order… The order after this one is returned/refunded in full, and that included a refund of credits which I haven’t used!
I’ve ordered from Shein before and never had this issue so I don’t understand why now, it is doing this. It’s completely put me off ordering again.
UPDATE: I have contacted them about this, as they have requested, and I requested to return the whole order for a refund. I cannot return two dresses as they were final sale so yhey are charging me full price (£22.49) for two dresses (although they were £14 with the “coupon”) which I cannot return as they were “final sale”, which means because I cannot return my whole order, it is under the minimum amount for the coupon and I have to pay full price - £22.49 - for the two dresses I don’t even want.
Plus, one dress was faulty so I contacted them and they refunded the coupon price of £14, but now I am stuck having to pay £22.49 so out of pocket £8.49 in addition to a full price last sale dress of £22.49. BEWARE of the coupons if you’re going to return items!!!
I won’t be buying from Shein again. Terrible quality for premium prices and terrible customer service.
July 17, 2025
Unprompted review
Reply from SHEIN
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this link: https://uk.shein.com/robot?page=navigationBar
Type your question directly in the message box to get an answer or solution.
Or you can contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️
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