SHEIN Reviews 

I ordered 2 dresses. First, the package was just thrown on the ground in front of the RV Park rental office instead of being placed through the wide slot available (that’s on USPS). I received ONE dress and it was NOT what I ordered. It was Ugly & cheap material. The 2nd order was stolen from off the ground. Never ordering from here again. Deleted the app.

I used to be a long time customer for SHEIN and I will never order from them AGAIN. I received a dress from shein. It was too big so I sent the dress back for return. Did not wear the dress for more than 2 minutes. I received an email telling me the dress didn’t mean their quality inspection and I am not able to receive the refund. When I reached out to their customer service department to question them on this, I was told that they found a hair on the dress. When I told them how ridiculous that is, another customer service representative then told me that they found a stain on the dress. Their story is no matching. Dress was sent back in the exact same condition I received it in. I have received no customer service from their customer service department. Don’t even bother reaching out them. No help unfortunately. Stay far away from shein

I feel amazing and beautiful in the dress , I look forward to going out and showing

Ordered a dress on 4/3 and paid for express shipping, delivery was supposed to be 4/9-4/12. On 4/8, the delivery window is suddenly 4/20. Live chat offered no real solution other than “just wait” and then outright refused a refund after I requested the order simply be cancelled. Will never be using this company again.

The dress I ordered was short ,I wanted to make an effort it looked bigger on the photo you see but it looks more a jacket than a dress .
Despite the fact that the clothing was short I would recommend buying from them and do intend on buying from them in the future. One happy customer even if the clothing is short it is unique and it is special .the order arrived fast I will give it that

Update on my saga with SHEIN. I ordered 6 dresses, bra and pants. Only 1 dress had a tag on. They were awful quality, not like the photos. I tried for 4 days to speak to their robot. I ended up going to Barclay Card who GAVE ME THEIR E MAIL ADDRESS. Trust pilot won’t let me give you it. I’ve had a returns label. They’re in the box at in post. I will keep you updated. Go to the person you paid through

It is such a worst app,I ordered three dresses and one dress was very big that I had to return it,I applied for the return application one the same day I received my order, but I didn't receive my money and nobody came to collect the dress and I received a message that money was transfered to my account but when checked with bank it wasn't transferred. I called the customer service but didn't respond with respect.
Such worst app
When I called the customer service one of their staff attended the call but didn't respond properly that I have to say "Hello" every 2 seconds.

Finally managed to find the costume noise for our daughter's last day of school in May. We thought because we have only received parts of the ordered order of approx. 1,600, -.
We have tried in vain to write to Shein and have the following problems:
- can not see our entire ordered order

- we have received a message that the order has been delivered on 25.3.25, but we cannot see if it means the entire order.

- we have received parts of the order, but not the whole

- we have not received a pickup code and cannot see where the order can be picked up.

It is very frustrating and unsatisfactory and our daughter is upset that she probably cannot dress up as she wants on the last day of school.
If Shein does not respond positively, this is the last order we will make with Shein and will not be able to recommend others to shop with Shein.

I never thought I'd have to fight this hard just to get what I paid for.

I ordered 29 items from SHEIN. 6 of them never arrived. Shocked, I filmed the contents of the package immediately and reached out to customer support — thinking they'd at least pretend to care.

Instead, I was met with robotic, copy-paste replies. No one acknowledged my evidence (I sent them a video). No one offered help.

They never showed a single piece of proof that the missing items were shipped. Not one photo. Not one log. Just the same scripted line: "Our warehouse confirmed everything was sent."

To make matters worse, they kept asking me to "check the package carefully" — as if I somehow missed multiple bags, a dress, and other clothing items. I'm sorry, but it's not exactly easy to overlook six full-sized products.

I’ve posted this review so you know: if anything goes wrong with your order, you’ll be gaslit and ignored. You’re not a customer to them — you’re just a number.

Shop elsewhere. Protect your time, your money, and your peace of mind.

UPD: Even here, you haven't read my review and offered me to text to Customer Service when I said they couldn't care less and not willing to help. That says a lot.

I have shopped Shein in the past and although the quality is not even close to what is pictured I have not had to return anything. Most apparel is to be worn for one season only, and most other gadgets will last you a short time anyway, but for the price you make do. I had to make a return recently as the dress I ordered was hideous, cheap, flimsy and ill fitting. After jumping through hoops and contacting customer service several times, I received a partial refund. Never did they mention "partial" refund, I was led to believe upon receipt of the unworn dress I would be refunded the full amount of $20.xx Instead I received $13.xx I have no plans on wasting any further money at this retailer.

Nope! Won't be doing this anymore. I ordered a dress that I knew would require examining for fit, so I ordered it 10 weeks ahead of time in case I wanted to order something different. WELL! Still no dress to wear or try on. They said my dress was shipped on the 10th; it sat in one location for 11 days. I sent a not to CS, got a response 5 days later that they are having shipping delays.
So it said again, Shipped on the 23rd. YOU WOULD NOT BELIEVE IT IS SHOWING IN THAT SAME LOCATION FOR THE LAST 3 days.
And the worst thing you can do to me is not have a human being to explain things to me.
So, NOPE. Count your days Shein. I'm already over it.
And keep the 500 points for late delivery, the link doesn't work

SHEIN used to be great in its early days, but now ordering comes with extra hassles, like purchase verification (sometimes). I ordered my birthday dress and wigs, only to get an email three days later saying I needed to verify my purchase. I checked my credit card transactions and sent proof, but they rejected it and demanded an official statement—which isn’t available until mid-month. Now, my money has been charged, but my order won’t ship. What are we supposed to do, SHEIN?

i ordered a dress on march 4 by( shein.com )and pain immediately , i didn't receive the order number e-mail or phone , but i still haven't received it on 19th i don't know when i can receive my dress ?????

hello can you help me find my order ? i paid 13.75 euros to this bank NL04ADYB2017 4001 57 name: shein.com feature number: 7180 4851 7999 5133 description:CX74PMS95NPJBZF62GJTV i hoop shein can send dress for my

Spent $1000 nearly in 2 weeks of 3 different deliveries. Have an issue with a faulty dress missing a tie up tassel front which clearly shows in photo. I request a refund and I have disability so don’t get out of home. I got offered 50% of refund on an item is faulty and I don’t want it. And they’re reply after many times back and forth saying I can’t get out, get a courier of there’s to come pick it up from my place. They said as a reply “I suggest you take the 50% we are offering then”. The worst company in the world!! So disgusting how they treat their clients. Horrible service and I’ll be taking this further as I have all the email on screen shot to complain to fair trading and consumer affairs.

Do not order anything from Shein. I paid 200 dollars for tickets to a Gala tonight that I can't go to because of Shein. I ordered a dress to wear that was suppose to be in two weeks ago. It's supposedly lost in the mail. SHEIN has refused to give me my money back so I could go buy another one somewhere else. Beware they are crooks!!!!

Their sizing is way off on their guides. Rather than just ordering the size I am, which is an XL, I used their provided size guides, using the measurements they showed, which had me ordering 2XL to 4XL depending on the item. I was skeptical, but that is what the guides said and they say to use their measurements for accuracy. Yet again, everything I received was HUGE! The only thing true to size that I have ever ordered from Shein has been their bras.

My issue with this last order is two-fold. First, I leave on vacation next week, so, while I can return most of the items for a refund, I now have no new clothes for my trip because a re-order will not arrive in time. Thanks for that Shein!

Second, one of the items ordered was a bathing suit, and those are non-returnable. It is so long it looks like a dress and the extra fabric bunches along the chest area. It looks terrible and is unwearable, so it will end up in the thrift store bin, which is essentially like throwing money in the garbage. Everyone else accepts returns of swimwear as long as the hygiene strip is still in place... Amazon, Walmart, local clothing stores...but not Shein. This is an extremely unfair return policy, especially given the inaccuracies of their sizing.

This will be my last order from Shein.

You can also tell how terrible their customer service is by their responses on this site. They don't address customer concerns. They use the same copy and pasted generic response telling people to talk to their chat bot or open a ticket. Their chat bot is useless, sending you in circles without answering your questions, and, even if you do open a ticket, you still just get what is basically a chat bot, generic, copy and pasted response back saying they can't/won't help you. Overall, just a horrible company to deal with that doesn't care about customer service.

I generally like the products, but I have a complaint about the PUPPY KEEP game. I've been playing fairly, adding dog food for the next day (800g x 3 days [thats 2400g stolen/gone]), but haven't received the reward! I'm so close to winning the dress (99.9%!), but it's taking forever to fill the hearts. It feels like a scam designed to make you keep buying things. The game is stealing my points/food! 😡 #PuppyKeep #GameGlitch #Complaint #Rewards #Scam #Gaming
Worst part is NO customer service to talk live about anything. All self serve bots.
The points have happened before.

I recently ordered a few items from SHEIN.
First, the prices are amazing—I snagged some super cute dresses for really low prices. However, the sizing was tricky. I ordered a size up based on reviews, but one dress was still too tight!
The quality was also hit or miss. Some pieces looked and felt great, while others were a bit flimsy. I had an issue with one item and tried to contact customer service, but they weren't very helpful.
Overall, SHEIN has some great finds if you're willing to take the risk. Just be sure to read reviews and double-check the sizing! Would I shop there again? Maybe, but I'll be more cautious next time!

I bought a wedding dress, it was too big for me and I returned it immediately with the return label they provided me. It's been a month and I haven't received the refund. I contacted them yesterday and they tell me that they received the wrong dress and that is false, they are making a defamation. They just made that up because they want to steal my money. I have spoken to many people at shein and they don't want to help me, they tell me that I have to return the correct dress but the problem is that I already returned it and no one gives me a solution. They are defaming me. This is a scam.
I don’t recommend buying anything from this site specially if the price is more than $20 because if you return it they probably will scam you.

I had a few times that I did not receive my order.I had was to call customer service. Also two times I received the wrong dress that I ordered. Your customer service was very helpful.
In the fact that I receive a refund. I was always satisfied with your Shoes,