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4.3
20 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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I initially got the right product, but the wrong color metal. Customer service was excellent!! Responded in a timely manner and got everything correct in the end. Will definitely do business in the future.
Reply from Shopqse
Thank you for your kind words! We sincerely apologize for the initial mix-up and appreciate your patience. We're glad we could make things right and look forward to serving you again!
Reply from Shopqse
Thank you so much , we are always here to help our customer .
I bought a necklace for my wife for Christmas. They were sold out of the size she really wanted but they were kind enough to send out the next larger size to see if she would like it. It didn't quite fit so we had to send it back, but that is customer service that you don't see a lot of anymore.
Reply from Shopqse
Thank you so much for your kind words and support! We're glad we could help, and we truly appreciate your understanding. We hope to serve you again soon
All the merchandise was perfect and the free gifts were very nice. Wife loved it !
Reply from Shopqse
Thank you for your kind words! We're so happy to hear your wife loved the jewelry and the free gifts. Enjoy, and we look forward to serving you again!
Top tier jeweler, perfection and quality with respect for customers, will definitely be back again, very happy with my purchase
Reply from Shopqse
Thank you so much for your kind words! It truly means a lot to us. We’re glad you loved your purchase, and we look forward to serving you again soon 😊
The rings I ordered were exactly as I wanted them, done on time and within budget!!! Mr Sam was wonderful!!!!
Reply from Shopqse
Thank you so much! 😊 We’re glad everything was just as you wanted and delivered on time. Sam will be happy to hear this! 💛
I’m in love with my new custom made 14k white gold martini set screwback IGI certified 2 carat diamond stud earrings! I submitted a request for a return of a pair of studs in sterling silver that had defective backings and customer service wrote me back right away. I asked if they could create a custom order in 14k white gold martini set screwback 2 carat diamond stud earrings and they created a 3D design for my approval with transparent pricing. The store applied my return towards my custom order and sent me a prepaid return label. We confirmed my order on March 23 and I received my earrings on April 6. I am thrilled with my gorgeous sparkling custom studs! It arrived in a gorgeous heavy gift box with IGI certificates in protective sleeves along with a packing slip and letter signed by the owner. The best part is that the earrings are so comfortable to wear! And the screw backs are secure and high quality. I highly recommend this store for the best quality, service, and excellence in diamond jewelry, as their name suggests! I can’t wait to buy more. Thank you!
Reply from Shopqse
Thank you so much for your kind words! 💗
We’re truly happy you loved your custom lab grown diamond studs and had a great experience with us. Your support means a lot—can’t wait to create something beautiful for you again!
Reply from Shopqse
We’re sorry to hear that the earrings felt small. If size is your only concern, please feel free to reach out to us at info@shopqse.com our team will help you to place replacement order with Bigger look and size.
Warm regards,
Team QSE
No long wait period for my order
Everything well package
Pricing was affordable
Reply from Shopqse
Thank you for your kind feedback! We truly appreciate your support and look forward to serving you again. 😊
After speaking with numerous competitors, ShopeQSE proved to out shine them all. The customer service, price, fast delivery and quality of the tennis neckless we purchased was amazing. If you are in the market for great jewelry and a five star experience, I highly recommend ShopeQSE without hesitation.
Reply from Shopqse
Thank you so much for your wonderful review! We’re truly glad you loved the quality, service, and experience with ShopQSE. Your support means a lot to us. 😊
Terrific customer service and communication in creating this custom ring and the ring is exactly what I wanted!
Reply from Shopqse
Thank you so much! We’re truly glad we could bring your vision to life and deliver a piece that’s exactly what you wanted. It means a lot to us to know the experience and communication felt right , enjoy your ring! 💛
Reply from Shopqse
Thank you so much! We’re happy you appreciated the quality and service — it means a lot to us! 😊
I ordered lab grown 1 cart each earrings back in November 2025. Sent them back within the 30 days refund policy. My ears were red and sore after a couple of days of wear. I still have not received a refund of over $600.00. In the meantime the credit card company is charging late fees. I filed a dispute 4 days ago and still waiting for my refund. NEVER AGain will I order anything from this company!!!
Reply from Shopqse
Dear Customer,
Thank you for sharing your feedback. We’re sorry to hear about your experience and appreciate the opportunity to clarify.
Our records show that this order was placed via Amazon and not directly through our website. For Amazon purchases, returns and refunds are handled entirely by Amazon as per their policies, and sellers have limited control. Our team has responded to you on both Amazon chat and our website chat to provide all possible assistance from our side.
Customer satisfaction is important to us, and we remain happy to help within the scope available. We kindly request you to continue communication through Amazon so the matter can be resolved smoothly.
Warm regards,
Team QSE
I opened my package yesterday to reveal the most beautiful sparkling earrings. I ordered 2 carat diamond studs from shop QSE on line. I am extremely impressed with not only the timely shipment but of the quality of these earrings. This is not the first time I’ve ordered from QSE and it won’t be my last.
Reply from Shopqse
Thank you so much for your kind words, Marjorie! 💚Your continued trust means a lot to us, and we look forward to serving you again very soon.
Reply from Shopqse
Thank you so much for your support and trust. We truly appreciate you choosing us!
Reply from Shopqse
hank you for your support! We’re glad to have you as our customer and truly appreciate your trust.
This is a second time I’m ordering , Excellent service and love the product ,
Reply from Shopqse
Thank you for coming back to us! We truly appreciate your continued trust and support.
ShopQSE is the best for high quality jewelry. Customer Service is excellent and shipping on most items is fast!
Reply from Shopqse
Thank you so much for your kind words and support. We truly appreciate your trust in ShopQSE!
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