SIXT Ireland Reviews 

871
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 313 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and exceptionally friendly, often providing helpful explanations without pressure. The overall service, including pick-up and drop-off, is frequently described as smooth, quick, and streamlined, ensuring an efficient process. However, some customers noted issues with the product, reporting vehicles with damage, mechanical faults, or being in poor condition. A few other people also experienced unclear pricing, unexpected charges, deposit delays, or price changes upon pickup. Additionally, some reviewers mentioned problems with the booking or drop-off process, such as being refused a car for slight lateness.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many customers consistently praising the excellent... See more

Staff

Clients share positive opinions on staff, frequently describing them as friendly, helpful, and efficient.... See more

Product

Reviewers mention ambiguous feedback about the product, with many customers praising the vehicles as clean,... See more

Price

Customers had ambiguous experiences with price, with many expressing frustration over unexpected and hidden... See more

Booking process

People report ambiguous experiences with the booking process, with many finding it easy and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent experience as a first time user of a car hire company. Very impressed at the customer service skills the lady at the desk presented at pick up at Cork Airport. The lady was kind, knowle... See more

Rated 5 out of 5 stars

The staff are professional, knowledgeable and most importantly friendly. The cars are newer than the competitors. Pick up and Drop off is a smooth process. IMO the best Car rental company in Dublin ai... See more

Rated 5 out of 5 stars

From the start the employees were overly helpful. I mean they went out of their way to help. In the busiest time of yesr there was no sign of them being stressed which can unsettle the customer somewh... See more

Rated 5 out of 5 stars

We had a wonderful experience with SIXT car hire at Dublin Airport in December. Jadelle gave us a complimentary upgrade when she seen the amount of luggage we had. She was so efficient, friendly and... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

For support, please visit our Help Centre: sixt.com/help-center or contact us via email: CS@sixt.ie. Welcome to SIXT car rental Ireland. We offer premium car rental at affordable rates, worldwide. Drive first class. Pay Economy. Premium vehicles without premium prices. We have over 222,000 rental vehicles globally in our fleet, which hosts models from some of the best car manufacturers in the world, including German favourites such as BMW, Mercedes, Audi and more.


Contact info

4.2

Great

TrustScore 4 out of 5

871 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.2

All reviews

(871)

306 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Service

Check in desk at Dublin Airport went swiftly. The guy that served me (Mukesh) was friendly and efficient. Mukesh explained everything to me without any aggressive upselling. The car was clean and brand new. Returning the car was super quick. I will definitely use Sixt again in the near future.

July 11, 2026
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Rated 5 out of 5 stars

From the start the employees were…

From the start the employees were overly helpful. I mean they went out of their way to help. In the busiest time of yesr there was no sign of them being stressed which can unsettle the customer somewhat. They were professional as well asking people that were waiting the queue if they have booked in advance in a way to speed things up. I didnt book in advance but still i got a great car very clean and good working order.

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

Smooth process

The staff are professional, knowledgeable and most importantly friendly. The cars are newer than the competitors. Pick up and Drop off is a smooth process. IMO the best Car rental company in Dublin airport.

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent: competent stuff, friendly, professionell, not too pushy

July 14, 2026
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Rated 5 out of 5 stars

I'll rent with SIXT Ireland again

The staff at the desk is very important, and Iwana was really supportive and clear. The car was brand new and it's fine to have more options for additional insurance coverage.
People should know in advance that there's a further deposit to pay at the desk . And it would be helpful to have the directions for returning on paper as before.

July 5, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful Staff

The booking process was very straightforward online. The people carrier I picked up in Cork was spotless. I tried to change my drop off point, unfortunately the phone support was not great but when I went in to the office in Dublin airport the staff were so helpful. Will definitely chose sixt again!

July 18, 2026
Unprompted review
Rated 5 out of 5 stars

Everything good

Great price, friendly staff, brand new clean car and quick pick up/drop off. Would rent with Sixt for next experience

July 12, 2026
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Rated 5 out of 5 stars

I’ve used Sixth on many occasions this…

I’ve used Sixth on many occasions this year and I’ve always received an excellent level of service and a very new and well maintained car. Highly recommend the Dublin Conrad hotel office/ location for hassle-free car rental.

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Superb service with a smile

The service above all was superb
Alex, the desk agent at Terminal 1, could not have been friendlier and efficient.
From arrival at desk the entire process was complete in less than 5 minutes.
Will be using SIXT again

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and very helpful

I’ve always found the Sixt staff to be very friendly, offering helpful suggestions. On my most recent rental occasion at Dublin Airport, they we really helpful, helping me with my luggage, and the installation of a baby seat. Thank you!

July 21, 2026
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Rated 5 out of 5 stars

Excellent experience as a first time…

Excellent experience as a first time user of a car hire company.

Very impressed at the customer service skills the lady at the desk presented at pick up at Cork Airport. The lady was kind, knowledgeable and did not feel pressurised into buying additional add ons. Will definitely use this company again.

The overall booking process was easy and quick to arrange.

July 17, 2026
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Rated 1 out of 5 stars

Very disappointing experience with Sixt Ireland

Very disappointing experience with Sixt in Ireland.
Our holiday was overshadowed by a series of problems that should never have happened with a rental car.
The first vehicle we received had no functioning air conditioning, despite travelling during a heatwave. We spent hours driving in uncomfortable conditions and repeatedly contacted customer service. The situation became even worse when the infotainment screen stopped working completely, leaving us without navigation, music or the reversing camera.
Although Sixt eventually agreed to replace the vehicle, the replacement process was extremely frustrating. We waited several hours longer than promised, losing valuable holiday time.
The replacement car was then delivered with only half a tank of fuel, even though we had already paid €80.37 for the Fuel Purchase Option, forcing us to spend an additional €28.63 on fuel ourselves. It also had pre-existing tyre damage that was not initially recorded on the rental agreement, and we had to insist that this be documented to avoid being held responsible.
Throughout the entire process, we remained patient, polite and cooperative. We reported every issue immediately, provided photos and videos whenever requested, and followed every instruction given by Sixt.
What disappointed us the most was the lack of transparency afterwards. We were repeatedly passed between departments, had to chase for updates ourselves, and the final invoice still does not clearly explain the charges, discounts or the refund calculation. Even after asking for clarification, we have still not received a detailed breakdown.
Mechanical problems can happen. What matters is how a company responds. Unfortunately, in our case, the communication, customer service and follow-up fell far below the standard we expected from an international company such as Sixt.
We cannot recommend Sixt based on this experience.

July 9, 2026
Unprompted review

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