I love your products! I recently had a facelift with a phenal peel (caused much redness and dry skin) I used your skinceuticals discoloratuon defense, hydrant quotidien and evening triple lipid resto... See more
Company replied
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See what reviewers are saying
Always great selection and timely delivery. I’ve been a customer for a long time. I ordered today because of an email offer of MYSTERY discount at checkout. However, when checking out, system said the... See more
Company replied
VINDICATED! I wrote a review called “Duped” with a two star rating recently because I had not received the discount offered. Within 24 hours I was contacted by SKincareRx that the amount would be... See more
Company replied
I've made many purchases and everything I've purchased through SkinCareRx has been of excellent quality. I received everything quickly and it's well packaged (never received anything broken). I do a... See more
Company replied
4.2
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Might be a scam
Ordered on April 1st. Paid by invoice on the 3rd. It is now April 17th and I have received nothing. No tracking number provided. This company might be a scam.
April 17, 2024
Unprompted review
Reply from SkinCareRx
Hello Susanne,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Claire
Taking ages to deliver with no tracking updates - This site might just be running a total scam
I ordered my product almost a month ago and not only have I not revieved my order but I'm not being provided with any tracking updates. I've saved up alot of money for this as well and it really huhruts that this company is just taking advanatage of the desperate.
May 16, 2023
Unprompted review
Reply from SkinCareRx
Hi Planchtain,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Liam
great pricing
January 29, 2023
Reply from SkinCareRx
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Reply from SkinCareRx
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Great products to choose from.
January 19, 2023
Reply from SkinCareRx
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Easy experience to navigate but didn’t find option to pay with Afterpay in Canada
Can’t find option to pay with Afterpay.
January 17, 2023
Reply from SkinCareRx
Hello Minu,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Ben
Navigating the site was easy
Navigating the site was easy, and the selection was impressive.
January 15, 2023
Reply from SkinCareRx
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from SkinCareRx
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Making skin care more affordable
January 1, 2023
Reply from SkinCareRx
Hello Katherine,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind Regards,
Jess
I use DHC products and SkinCareRX sells…
I use DHC products and SkinCareRX sells FRESH, genuine products! ... at great prices and has great sales. I love DHC but love saving money also.. win! - win!
December 31, 2022
Reply from SkinCareRx
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from SkinCareRx
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Easy order experience and very quick…
Easy order experience and very quick shipping.
December 30, 2022
Reply from SkinCareRx
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I have not gotten my order and I can’t…
I have not gotten my order and I can’t get a response
December 28, 2022
Reply from SkinCareRx
Hello Lori,
Thank you for your review. I am very sorry to hear that you haven't received your order and for the disappointment caused. I would love to get this resolved for you and have now sent you a message via your account.
Kind regards
Nadine
Bad product, can’t get a refund.
Order #451858402
I got 4 Elta MD AM moisturizers during Black Friday.
They’re all bad. The color is orange instead of the usual whitish, it has an insane chemical smell and surprise-surprise, my face turned red when I used it for the first time (as I was putting it on, I realized that it was bad). Two of the 4 products have no expiration date and two are not expired but still bad — my guess is they must’ve not been stored properly or it’s outright a fake product.
They told me it would take 3-5 days for their investigation, but it’s already been longer and I haven’t heard back from them.
The result: I don’t have the gifts for friends and I don’t have a moisturizer for myself. I’m out of $130. To get a new product from a different place will take me about a month as sim currently stationed in the country of Turkmenistan (and the customer service reps could not care less about this inconvenience).
I’m pissed and disappointed. I don’t recommend anyone to buy anything from this place.
Update, January 5:
They promised to get back to me within 3-5 business days and didn’t. Then they promised to refund me, and only for an unknown reason refunded half of the order. I had to go back to them again asking for the rest of the refund.
Now they dare ask me for THE SAME information that I gave them weeks ago AGAIN through the same copy paste message. After that they say “We’re still investigating. We’ll reach you within” AND THE SENTENCE ENDS AFTER WITHIN.
They’re THE WORST. THE MOST INCOMPETENT AWFUL COMPANY IMAGINABLE. You get spoiled skincare AND you get treated like garbage.
November 25, 2022
Unprompted review
Reply from SkinCareRx
Hi Tina,
Thank you for your review. I am very sorry to hear about the way in which your order has arrived. Please can I kindly ask if you could update your review to show your order number as the reference. That way I can locate your details and take a look at this for you.
Kind regards
Nadine
Have not received my order… no updated…
Have not received my order… no updated information…. Company seems to be running a scam…. Second time this has happened …. Order placed 11/29/22 … how long does delivery take?
December 19, 2022
Reply from SkinCareRx
Hello Swmary,
Thank you for taking the time to leave your review.
I am sorry that you have faced this issue with your order, I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
It is always an easy experience using…
It is always an easy experience using skincarerx site. I have used this company to order products for years. I however am a little discouraged that my product IS NEVER ON SALE! I order the same Avene' all the time and always will. It is a wonderful product. I just wish it would be on sale occasionaly
December 16, 2022
Reply from SkinCareRx
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
very easy to purchase
December 16, 2022
Reply from SkinCareRx
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from SkinCareRx
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Website was easy to negotiate
Website was easy to negotiate. Was able to find what I wanted and order in just a few minutes
December 13, 2022
Reply from SkinCareRx
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Terrible Customer Service
Accidentally switched around my billing address versus shipping address and while the package was being returned to them from what I saw on the return tracking number, customer service all of a sudden went from losing the package to never having received it, so in the end I got no product and no refund for lack thereof. First time ordering from this site and definitely the last. Too many other great skincare sites to settle as a returning customer.
December 16, 2021
Reply from SkinCareRx
Hi Isa,
Thank you for taking the time to leave your review.
I am sorry to hear of this matter and we do want to get this looked into and resolved efficiently.
At present I cannot locate your account or order. Can you please contact us via one of the contact options on site?
We look forward to getting this resolved.
Kind Regards,
Stephen
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