SK:N Reviews 

9,708
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 790 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly knowledgeable, friendly, and professional, making them feel at ease throughout their visits. Many people highlight the excellent service and care received, often describing their overall experience as smooth, comfortable, and enjoyable. Reviewers are also very satisfied with the treatments and products, noting significant positive results and life-changing outcomes. However, some customers also noted issues with service and complaint resolution, reporting unanswered calls and a lack of acknowledgment for their concerns. A few reviewers also experienced problems with treatment quality, including concerns about the appropriateness of certain procedures or treatments that felt incomplete.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting their professionalism,... See more

Service

Reviewers mention positive feedback about service, highlighting the professionalism, knowledge, and caring... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing the overall experience as... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful and attentive staff who... See more

Product

Clients share positive opinions on product, with many expressing delight and satisfaction with their results,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot recommend skin Jubilee Street Brighton enough I had an appointment with Dr. Hosur who was absolutely amazing he is incredibly knowledgeable friendly and walked me through the entire procedure... See more

Company replied

Rated 5 out of 5 stars

Always an amazing experience at SK:N Nottingham! Dr Tracy Xu and Nina are just the most lovely, calm and professional people! You are so looked after from start to finish with Nina. And Dr Tra... See more

Company replied

Rated 5 out of 5 stars

Very pleased with the service in the Norwich Skin clinic. Been wanting laser hair removal for years and was worried about pain. But everyone reassured me and everything was well explained. Still havin... See more

Company replied

Rated 5 out of 5 stars

I just had my cyst removed today and wow they made me feel so comfortable, spoke me through every step to make sure I knew every detail to reassure me. When the procedure was in process, it was done w... See more

Company replied


Company details

  1. Skin Care Clinic
  2. Cosmetics Store
  3. Private Hospital

Written by the company

SK:N is the country's leading skin clinic offering more highly medically trained staff than any other chain of clinics. We also pride ourselves on having the most regulated treatment approach in a meticulously clinical environment - nationwide. No one offers more specialised skin treatments, from mole excisions to anti-ageing injectables, tattoo removals to facial resurfacing, or uses more advanced technology to do so.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

10K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(9,708)

755 reviews in the last 12 months

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Rated 5 out of 5 stars

Lindzi in Exeter was fab

Lindzi in Exeter was fab, very confident and put you at ease, chatty and personable and definitely loves what she does! she explained everything and i felt very safe in her hands

July 18, 2026
Unprompted review
Rated 1 out of 5 stars

Shambles

Booked 3x skin consultations at Harley Street. The 3 of us were seen by 2 different consultants. The first one was seen by a very friendly consultant who advised a hydrafacial prior to our holiday, advising a week before. No paperwork was provided. The other two were seen by a not so friendly, abrupt consultant who also advised hydrafacials and other treatments. Paperwork was provided. Following all 3, we agreed to book in the hydrafacials, giving the date we would be on holiday in a hot country. We were advised that 5 days before the holiday was a good time, so we went ahead and booked for the two of us and the third booked hers for a later date as she would be travelling until later. When the two of us attended our hydrafacial appointments, and mentioned upcoming holiday, we were told that a minimum of 2 weeks before or after a holiday is required. In fact a hydrafacial wasn't advised in the current London heat and its best to wait until late September onwards. So why then were the appointments scheduled?! We had lost income due to cancelling work for the afternoon (self employed) and also the cost of train travel for one of us and petrol and parking for the other. What an absolute shambles of a service!! Otherwise the staf were generally friendly and welcoming, we left deflated and frustrated. A refund for the deposit was advised but not processed. Additionally, talking to different consultants, gives you differing advice - where is the consistency, the protocols, guidelines?? Also our initial appointment was rescheduled SEVEN times including 4x on the day 'due to consultant calling in sick'. The reschedule isn't discussed, its an email informing you 'thank you for rescheduling your appointment'. When we were booking the hydrafacial appointments and couldn't get times together, they simply shifted another client over. On the day of this appointment, they rescheduled FOUR times, again saying consultant called in sick. This only stopped once i called in to say no more changes as its affecting our time out of work. We were then told, they'd put a note not to shift us again. Then we had our scheduled appointments - seen a few mins late whcih is minor, but then all the above happened. I had really high hopes for Sk:n, especially Harley Street.

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Mole check - appt made by Katrina

My appointment was made by Katrina for a mole check. They currently have a brilliant offer on mole checks, and I left feeling reassured.
Katrina is polite, helpful and informative.
The clinic location is brilliant as it is just off the main street therefore private and welcoming.

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

I saw Simona back in 2021 and had a 6 week course of treatment for my acne it worked wonders completely cleared up. I’ve come back now after a fair few years as started to have a flare up. Simona is great very informative.

July 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Consultation with Milisa was great

Consultation with Milisa was great. She was attentive and friendly, made me feel comfortable and answered all my questions.
I have had laser with Sk:n for years and it’s the only laser hair removal that has actually worked! (I have tried two others and gone back to Sk:n). It is medical grade and they keep track of your progress.

July 17, 2026
Unprompted review
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Rated 4 out of 5 stars

I availed for a 4-session hair removal

I availed for a 4-session hair removal. The price is cheaper compared to other clinics in Southampton.

July 16, 2026
Unprompted review
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Reply from SK:N

Your positive review means a lot to us! Thank you for trusting us with your skincare needs.

Rated 5 out of 5 stars

Loved the Haywards Heath branch for a calm experience!

Fabulous experience! Would highly highly recommend Rachel at the Haywards Heath branch. She was very considerate and listened to my concerns. This was my first time doing this particular treatment so naturally I was anxious but she reassured me and helped me through the procedure calmly and considerately. Would definitely recommend the branch overall and Rachel's expertise.

July 16, 2026
Unprompted review
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Reply from SK:N

Thank you for sharing your kind words! We’re delighted to know that you had such a positive experience with Rachel. We strive to offer the best in aesthetic and dermatology care, and your feedback encourages us to keep doing what we love. Can’t wait to see you again!

Rated 5 out of 5 stars

Friendly and efficient

Oprah was wonderful - reassuring, answering all my questions. Laser hair removal can feel a bit intimidating but the quality equipment and chatting made the time pass quickly. I would recommend it.

July 15, 2026
Unprompted review
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Reply from SK:N

We’re so happy to hear that you had a fantastic experience with Oprah! Your feedback means a lot to us, and we’re honoured to be part of your skincare journey. If you ever need any more treatments or advice, don’t hesitate to reach out!

Rated 5 out of 5 stars

I have really enjoyed my experience so…

I have really enjoyed my experience so far with lovely Paige at Leicester skin clinic. She has carefully guided me through the process of chemical peels including what to expect, before and after care. I have had 3 chemical peels so far and I am very content with the results. I will be going for another 3 treatments to improve my skin further. Many thanks to the staff.

July 11, 2026
Unprompted review
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Reply from SK:N

Thank you so much for the wonderful review! We're thrilled to hear that your experience with Paige was exceptional. Our team is dedicated to providing the best care and results, and we truly appreciate your trust in us. Looking forward to seeing you again soon!

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Rated 5 out of 5 stars

I had some amazing advice on skincare…

I had some amazing advice on skincare from Paige Moore at the Leicester clinic. I am very happy with my new products and the customer service I received. Super helpful, she is a credit to SK:N, I would highly recommend!

June 26, 2026
Unprompted review
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Reply from SK:N

We’re so happy to hear that you had a fantastic experience with Paige! Your feedback means a lot to us, and we’re honoured to be part of your skincare journey. If you ever need any more treatments or advice, don’t hesitate to reach out!

Rated 5 out of 5 stars

Sk:n chester

Sk:n chester, looked after by Katrina and cyst removal done by Ehab, cannot fault the experience, procedure took less than 10 minutes and reassurance offered throughout the whole process.

July 14, 2026
Unprompted review
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Reply from SK:N

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us.

Rated 5 out of 5 stars

I've had great experiences at Sk:n in…

I've had great experiences at Sk:n in Haywards Heath for laser hair removal, the practitioner Anca has been lovely and super helpful in guiding me through the process and answering all of my questions. I would definitely recommend!

July 14, 2026
Unprompted review
SK:N logo

Reply from SK:N

Your positive review means a lot to us! Thank you for trusting us with your skincare needs.

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