I am very, very satisfied with Smartbroker’s service. I had a securities transfer to Smartbroker, and everything went exactly as it should. The questions I had were answered within a day. This is an e... See more
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See what reviewers are saying
Im very satisfied with the fees, fair conditions. Design is modern and makes the usage very enjoyable. I dont like that you are obligated to have a PIN on your Phone even though I understand the secur... See more
Company replied
After a long upgrade period from smartbroker to smartbroker+ and many challenges, I think that they have finally made the successful transformation. Of course there might be some minor things that nee... See more
Company replied
Just keep your hands off Smartbroker. Six weeks ago, I gave the order to transfer my depot to another bank. Nothing has happened, except that my new bank has informed me that nothing has happened yet.... See more
Company replied
Company details
- Stock Broker
- Cryptocurrency Service
- Financial Institution
- Investment Service
- Non-Bank Financial Service
- Stock Exchange Building
About SMARTBROKER+
Written by the company
Mit uns sparst du bares Geld! SMARTBROKER+ ist Kostensieger bei allen getesteten Depotgrößen.
(Stiftung Warentest Finanztest 12/2025)
- Kostenlose Depotführung
- Aktien, Anleihen, Derivate, ETFs, Fonds und Kryptowährungen handeln
- Handeln ab 0 € (ab 500 € pro Trade über gettex, zzgl. marktüblicher Spreads und Zuwendungen)
- Über 10.000 Sparpläne ohne Ordergebühren (zzgl. marktüblicher Spreads, Zuwendungen und Produktkosten)
- 30 Börsen, z.B. gettex, Tradegate, L&S Exchange, Nasdaq oder NYSE
- Trading im Web, auf iOS & Android
Du möchtest Aktien, Anleihen, Fonds und ETFs und kaufen und dein Depot mit Derivaten ergänzen, um alle Chancen des Kapitalmarkts für deine Finanzen zu nutzen? Aktienkurse und das Geschehen an der Börse sind voll dein Ding? Dann nimm deine Finanzen selbst in die Hand und entdecke SMARTBROKER+. Darin findest du alle Tools und Informationen, die du für deine Finanzen brauchst. Das Beste: SMARTBROKER+ ist so günstig wie ein Neo-Broker, bietet dir aber wesentlich mehr Leistungen für dein Depot und deine Finanzen.
SMARTBROKER+ bietet dir mehr, als nur Aktien oder ETFs zu kaufen: Der Entdecken-Bereich versorgt dich mit aktuellen News aus der Finanzwelt und Informationen zu deinen Lieblings-Aktien. Was sind aktuelle Top- und Flop-Aktien? Welche Aktien werden in der Community heiß diskutiert? Und welche Branchen kannst du über ETFs bequem ins Depot holen? Egal ob neues Chartsignal, spannende Börsen-News oder wichtige Analysteneinschätzungen: Mit SMARTBROKER+ bleibst du bei deinen Finanzen auf dem Laufenden.
Contact info
Ritterstraße 11, 10969, Berlin, Germany
- +49 30 257 708 403
- kundenservice@smartbrokerplus.de
- smartbroker.de
3.6
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically takes over 1 month to reply
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Service
I am very, very satisfied with Smartbroker’s service. I had a securities transfer to Smartbroker, and everything went exactly as it should. The questions I had were answered within a day. This is an experience I haven’t been able to have with other brokers. When it comes to service, responsiveness, and professionalism, Smartbroker is my number one so far. I’ll be transferring the rest of my portfolio to Smartbroker in the future.
June 5, 2026
Unprompted review
Reply from SMARTBROKER+
Hello Enes,
thank you very much for your excellent feedback! We're delighted to hear that you were so satisfied with your experience on our platform.
We are especially glad to hear that your securities transfer was processed smoothly and that your questions were answered quickly. Providing a responsive, professional and reliable service is very important to us, so your kind words mean a lot to our team.
We truly appreciate your trust and are honoured that you are considering transferring the rest of your portfolio to Smartbroker+ in future.
Thank you for your support, and we wish you continued success with your investments.
Best regards, Yasmin from the SMARTBROKER+ Team
Depot transfer never ending story
Transferring the Depot to another broker is taking now 8 weeks. If I get a respond it is mostly lousy excuses.
The price data for stocks is never up to date.
January 19, 2026
Unprompted review
Reply from SMARTBROKER+
Hello Bernd,
thank you for your feedback. We sincerely apologise that your account transfer has taken so long. This is, of course, not in line with our standards of service and quality. Depending on the banks and custodians involved, delays can occur in individual cases, particularly with securities account transfers. Nevertheless, we fully understand your frustration!
We would like to take another detailed look at your specific case to find a solution. Please contact us at kundenfeedback@smartbrokerplus.de so that we can look into this personally.
Best regards, Justin from the SMARTBROKER+ Team
Im very satisfied with the fees
Im very satisfied with the fees, fair conditions. Design is modern and makes the usage very enjoyable. I dont like that you are obligated to have a PIN on your Phone even though I understand the security aspect but its still annoying. All in all decent broker.
January 16, 2025
Unprompted review
Reply from SMARTBROKER+
Hallo Marin,
we are so happy to hear that our price model, design and user experience are living up to your expectations.
We will take your feedback regarding the PIN into consideration, but as you already mentioned we are deepy committed to protect our customers and follow regulations.
Thank you for taking the time to share your feedback with us.
Best wishes, Paul from the SMARTBROKER+ team
Very user friendly and good website…
Very user friendly and good website optimization
Good prices and up To date
January 13, 2025
Unprompted review
Reply from SMARTBROKER+
Hello sYproReloaded,
we are so happy to hear that the set up and conditions of our platform are living up to your expectations. Thank you for taking the time to share your experience with us.
Best wishes, Paul from the SMARTBROKER+ Team
A long period of challenges, but...
After a long upgrade period from smartbroker to smartbroker+ and many challenges, I think that they have finally made the successful transformation. Of course there might be some minor things that need improvement, but all in all I have experienced super fast execution orders, real-time data, many exchanges to select and even customer service reacts within proper time. So I don't think that I will go anywhere soon. Since there are still many negative reviews, I'd recommend to either introduce a little gift for those customers, who stayed during the upgrade phase or something to show appreciation.
July 1, 2024
Unprompted review
Reply from SMARTBROKER+
Hello Frank, thank you for taking the time to share your feedback with us! We are so happy to hear that our services are living up to your expectations. We will be forwarding your suggestion and are always available to you in case of further feedback or questions. Best wishes, Paul from the S+ Team
SMARTBROKER+ is definitely one of the Best
Fantastic service, literally did everything for me and were really professional. Highly recommended!!
October 29, 2023
Unprompted review
Reply from SMARTBROKER+
Hi Kelvin,
thank you for your feedback.
We would appreciate if you could share your wishes or suggestions for improvement with us.
Best regards,
Jerome from the S+ Team
WARNING – Customer service does not exist!
Please be warned that when booking this service, you will not be able to reach the customer service! I have written numerous e-mails and placed hundreds of phone calls, but could not reach them. The most tragic event happened today, 14th December, when an automated phone secretary let me know that the phone service was reachable until 5PM only. In fact I called at 3PM, during work hours. Migration from smartbroker to smartbroker+ was not successful and I tried to reach them about this issue. My only option is now to sell everything on smartbroker and find a better provider.
December 14, 2023
Unprompted review
Reply from SMARTBROKER+
Hello Luka,
we are very sorry to hear about your experience. We received a large number of requests at the time of your review, which unfortunately decreased our response time. We have since expanded our customer care capacities to efficiently assist our customers in a timely manner.
We are sorry to lose you as a customer and want to thank you for our shared time.
Best wishes, Paul from the SMARTBROKER+ Team
Do not trust! They are holding my money as hostage
Just keep your hands off Smartbroker. Six weeks ago, I gave the order to transfer my depot to another bank. Nothing has happened, except that my new bank has informed me that nothing has happened yet. Smartbroker does not respond to written support requests. In the meantime, I have contacted the (German) banking regulator.
December 3, 2023
Unprompted review
Reply from SMARTBROKER+
Hello Notsosmart Broker,
we are sorry to hear of your negative experience with your book-entry transfer. We of SMARTBROKER+ unfortunately don't have any influence on the speed of the transfer, as the depository bank is in charge of conducting this. The depository bank is therefore also your best contact partner in case of questions or concerns.
We are sorry to lose you as a customer and thank you for the shared times.
Best wishes, Paul from the SMARTBROKER+ team
No customer service; major issue for a customer not treated properly
I have been chasing them since one month as the shares transfer planned for October didn't work. Impossible to reach anyone at the customer service phone number (I tried 50 times during the past 4 weeks and in 100% of the cases I was waiting 10 minutes and then the calls gets automatically ended) no one replies by Email. After reaching a manager via LinkedIn I finally received a call from someone saying that effectively there was an issue in my case with the share transfer and that they would solve it...by 10 days ago. But of course it was not solved and again no one can be reached and no one answers. Absolutely horrible company!
November 23, 2023
Unprompted review
Reply from SMARTBROKER+
Hello Eduardo,
we are very sorry to hear about your negative experience with our customer care team.
At the time of your review's publication, we were faced by a large amount of requests, which unfortunatly signficantly impacted our speed of reaction.
We have learned from this circumstance and have significantly increased our customer care capacities. This allows us to support our customers quickly and efficiently.
Since then, we have furthermore accelarated our processes, and have implemented various exciting new features.
We hope that you will give us a chance to prove our commitment to continuous improvement to you.
Best wishes, Paul from the S+ Team
Smartbroker Plus is a disaster!! Awful.
The old Smartbroker was ok. The switch to Smartbroker Plus is an unmitigated disaster!
The app does not work, the transfer of my portfolio has not happened and there is no communication by the company. NONE.
no email response, telephone helpline cuts out after 8 min waiting (numerous tries), the chat is just a robot with no intelligence- no humans.
I am going to wait for the trnasfer to Smartbroker Plus to be completed. The I'll leave to a reliable broker with customer service.
Awful!!
Amended after reply from Smartbroker:
They suggest phonong them to discuss my concerns. Typical customer service BS - you can't get through on the phone line. It cuts out after 8 minutes.
Smartbroker - never again!
November 2, 2023
Unprompted review
Reply from SMARTBROKER+
Hello Jorg Prinzlin,
thank you very much for your feedback. We're sorry to hear that the transition has caused you inconvenience.
We regret that we couldn't assist you better. Please give us another chance to assist you and contact us again at +49 30 257708403. Due to the high volume, we are currently prioritizing this contact method and can assist you more quickly.
Of course, we are always at your disposal if you wish to benefit from our terms and conditions again in the future.
We appreciate your trust and the time we've spent together.
Best regards
Astrid from the SMARTBROKER+ Team
The worst service ever
The worst service ever.
They just dropping calls and not answering to emails.
Do not trust them, you will have problems with getting your money back from this company.
Added 18.10.2023 after a "feedback" from Smartbroker:
In your tickets system already more than 150000 tickets (this number is from ticket confirmation mail)! Isn't it an alarm for you?
And with the provided phone I tried a dozen of times with no results. Have you ever tried to call to your support at all?
Disappointing support and service.
October 6, 2023
Unprompted review
Reply from SMARTBROKER+
Hello Sergey Dubrovskiy,
the issues you described regarding accessibility and the lack of email responses do not meet our standards, and we sincerely apologize for any inconvenience this has caused.
We would have liked to provide you with better assistance through our customer service. Unfortunately, due to a high volume of inquiries, we are currently experiencing limited availability. Especially with emails, there may be longer response times. Nevertheless, we would like to request another opportunity to assist you. As we are currently prioritizing the telephone contact method, you can reach us best at +49 30 257708403.
Safety is of the utmost importance to us, and we can assure you that your money remains yours and is safe with us until it is transferred back to you. We take your feedback seriously and will do everything we can to resolve the situation and improve our service quality.
We are very sorry to hear about the difficulties you have experienced with our platform.
Thank you for your feedback and your patience.
Best regards
Astrid from the SMARTBROKER+ Team
Smartbroker offers a horrible user service
Smartbroker offers a horrible user support. They literaly do everything to revent you moving your assets away from them. Anything from Tax examption to bank statement can only be requested by mail.
Its the worst user interface of all brokers.
February 12, 2023
Unprompted review
Reply from SMARTBROKER+
Hello Ralph,
we regret that you are disappointed in our service.
We can assure you that we do our best to meet your exspectations and solve your problem as best as possible.
Regarding your request we have to communicate with our custodian bank, DAB BNP Paribas. We always try to solve our customers issues as soon as possible and in this case we rely on our custodian bank. Thank you for your understanding.
Futhermore we will publish a new user interface and our first app in a few months. Stay tuned!
Kind regards
Your Smartbroker Team
Absolutely worst customer experience
Absolutely worst customer experience. They do not help at all with simple requests and are even rude. The usual response I get from them is "I can't tell you and I don't know who can tell you". Their trick is to shuttle you between their bank (BNP Paribas -- who are also abusive in a passive aggressive way with their customers) and themselves without any help. I am in contact with a lawyer to deal with the issues they have created for me.
October 17, 2022
Unprompted review
Reply from SMARTBROKER+
Thank you for your feedback.
We regret the inconveniences caused to you. In addition we apologize for your impression that we could not solve your problem. We always pursue high quality standards and want to ensure a satisfying user experience.
We would like you to ask to get in touch with our customer support so that we can create a new ticket to address your issue to our partner bank, the DAB BNP Paribas, in order to find a solution.
Kind regards,
Your Smartbroker Team
Reply from SMARTBROKER+
Thank you for your feedback.
We are pleased that you are satisfied with our service.
If you want to tell us your suggestions to optimize our service or if you have other wishes regarding our platform, you can write us at feedback@smartbroker.de
Kind regards,
Your Smartbroker Team
Super Broker
September 12, 2022
Unprompted review
Reply from SMARTBROKER+
Vielen Dank für Ihr Feedback!
Es freut uns zu lesen, dass Sie bei Smartbroker rundum zufrieden sind.
Beste Grüße,
Ihr Smartbroker Team
Reply from SMARTBROKER+
Vielen Dank für Ihre Bewertung!
Es freut uns, dass Sie bei uns rundum zufrieden sind.
Gerne können Sie uns Ihre Wünsche und Anregungen mitteilen, damit wir unseren Service weiter für unsere Kunden optimieren können. Schreiben Sie uns hierzu eine Nachricht an feedback@smartbroker.de
Mit freundlichen Grüßen,
Ihr Smartbroker Team
Worst customer service ever
Worst customer service ever. This company does not take their customers seriously. My account has been blocked for 3 months in spite of the multiple promises of customer service reassuring that the account will be unblocked. Extremely disappointing. Now I will close my account and look for a better broker - rather to pay more and have a decent service than having this useless cheap service.
June 19, 2022
Unprompted review
Reply from SMARTBROKER+
Thank you for your feedback.
The feedback of our customers is essential for us.
We regret the complications you are confronted with.
Please send us your detailed experience to feedback@smartbroker.de
We always want to optimize our service and therefore your feedback is really relevant for us.
Kind regards,
Your Smartbroker Team
Reply from SMARTBROKER+
Sehr geehrter Herr Barfield,
wir bedanken uns für Ihre positive Bewertung!
Es freut uns zu erfahren, dass Sie bei Smartbroker rundum zufrieden sind.
Beste Grüße,
Ihr Smartbroker Team
Money blocked, no answer from support
While trying to perform a trade I realised that my account is blocked. No access to my money and assets. After contacting support I was asked to send a copy of residence permit. I did that and 2 weeks later there's still no answer from support and account is still blocked. I asked again and got no answer at all.
Other banks and brokers also asked my residence permit in relation to Russian war and sanctions, so I guess that's the reason. Although Smartbroker is the only broker that blocked my account. I'm sure that mistake will be eventually resolved, but it seems to be an extremely unreliable broker.
Update: contacted by support, the issue has been resolved.
May 18, 2022
Unprompted review
Reply from SMARTBROKER+
Hello,
thank you for your feedback!
We are currently investigating this case and trying to solve this problem as fast as we can.
Our support will contact you as soon as possible.
Kind regards,
Your Smartbroker Team
Signup takes more than a week
Really bad experience when trying to open an account
April 29, 2022
Unprompted review
Reply from SMARTBROKER+
Thank you for your feedback.
We regret the complications you are confronted with.
These long processing times are unusual and uncommon.
We always try to open the accounts as fast as possible.
Therefore we have a close contact to our partner DAB BNP Paribas.
Futhermore we are extendig our capacities to optimize the service and user experience for our customers.
Kind regards
Your Smartbroker Team
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