Sneak R Reviews 2,195

TrustScore 4 out of 5

3.8

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See what reviewers are saying

Rated 1 out of 5 stars

Very bad website. I ordered sneakers on sale and paid properly, only to receive one email confirming the order and the order number. After 7 days, I asked what was happening with the shipment becau... See more

Rated 5 out of 5 stars

My sneakers arrived before 2 days. Everything is totally OK. Waiting time was a bit longer but this was communicated from a very beginning. Honestly I have also fear when I read all negative cri... See more

Rated 5 out of 5 stars

I’m thrilled with my recent shoe purchase! The ordering process was easy, and the shoes arrived quickly. Great quality and fit! I highly recommend this online shop and will definitely shop here again.... See more

Rated 4 out of 5 stars

You find here shoes, you cannot find anywhere else. Time for delivery was very long, but now we have what we wanted. Managing returns was personal and professional.

Company details

  1. Shoe Store

Written by the company

Dein Sneakerstore mit dem R


Contact info

3.8

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 1 out of 5 stars

Very bad website

Very bad website. I ordered sneakers on sale and paid properly, only to receive one email confirming the order and the order number. After 7 days, I asked what was happening with the shipment because they had never sent it. They replied that the items they have in stock are shipped immediately, while items not in stock take up to 7 days — but of course those 7 days had already passed.
I waited another week and then sent another email asking why I had been waiting two weeks for delivery when the item had still not been shipped, and telling them they were very unprofessional. After that email, they simply canceled my order and started the refund process.
The item can still be purchased on their website and is listed as available, but you will never receive it. They have no excuse for the way they operate. I do not recommend any kind of business with them.
I ordered the same item from another company for the same price, and of course it was shipped the very next day. That says enough about this company and website — simply a disaster!!!!!

May 21, 2026
Unprompted review
Rated 1 out of 5 stars

SCAM! Dont buy they dont deliver, they dont answer!!!

Almost one month and still waiting the deliver (in the website they said 48 hours to deliver). They dont answer emails neither the telephone. I think this company is a SCAM!!!!

December 1, 2025
Sneak R logo

Reply from Sneak R

Dear Customer,

thank you for your feedback.

We are very sorry to hear about your experience and understand your frustration regarding the delay and lack of communication.

However, we would like to clarify that this is not a scam. Delays in delivery can occasionally occur due to logistical issues. We also want to note that our customer support is available via both email and telephone. If you were unable to reach us, we sincerely apologize for the inconvenience.

We are currently working to improve our response times and shipping processes to prevent such situations in the future.

Thank you for your patience and understanding.

Kind regards,
Customer Support Team

Rated 3 out of 5 stars

Order Sneak

After ordering, I was waiting for the shoes 3 weeks. Sorry it is to long.
And I have no person for write a question and communication. There is no Telephone number! It’s only E Mail contact. The shoe was to small, return , but I have my Money back! After 3 weeks..
For future, I don’t order at sneak com.

May 12, 2025
Unprompted review
Rated 1 out of 5 stars

It's a big fake

It's a big fake - ordered mid january, never got the shoes, stupid communication. Very bad experience

05.03.2026
And already 10 months later the answer - your customer service ist impressing.

April 23, 2025
Unprompted review
Sneak R logo

Reply from Sneak R

Dear Customer,

Thank you for your feedback.

We are very sorry to hear about your experience and that your order has not arrived. We understand how frustrating this must be, and we take such situations seriously.

To help us resolve this quickly, please provide your order number and any relevant details via direct message or email so we can investigate the status of your order and get back to you promptly.

Kind regards,
Your Sneak-R Customer Support

Rated 1 out of 5 stars

FAKE PRODUCTS!!!

I‘d rather give 0 stars if possible… Fake products!!!

April 23, 2025
Unprompted review
Sneak R logo

Reply from Sneak R

Dear Customer,

Thank you for your feedback.

We would like to clarify that Sneak-R sells only original, licensed products. The claim that our products are fake is incorrect and we must respectfully refute it.

If you have concerns about your order, please provide your order number and any relevant documentation via direct message or email so that we can review the situation and assist you promptly.

Kind regards,
Your Sneak-R Customer Support

Rated 1 out of 5 stars

wouldn’t recommend

i ordered smth like 3/4 months ago and it still didn’t arrive. thats okay i guess, but when i wrote an email to ask about my order they never gave a response. it just seems untrustworthy for me, so i wouldn’t recommend.

April 12, 2025
Rated 1 out of 5 stars

This company is a scam

This company is a scam. I ordered some shoes already 2 months ago. So far I have received only automated e-mails about my order being under "careful review". What does that mean? If they advertise some shoes in their website it means they should be capable of selling them. Of course they have already charged my credit card. But the shoes have never (and I don´t thing that they will ever) arrive. I tried to cancel the order and of course this is not an option. In the meantime I have ordered the shoes from the original shop and they arrived in just one week. Never ever buying again from this site. Because buying means paying and not getting anything.

April 2, 2025
Rated 1 out of 5 stars

100% FAKE DUNK LOW

Don’t bother order from this website, the wait was little less than 60 days (but it’s ok because they do specific that) but the pair of Nike dunk low I got it’s 100% fake… 1 0 0 % F A K E ! ! !

Stay away from this scammers…

March 11, 2025
Rated 1 out of 5 stars

Fake online shop

I bought the shoes around Christmas last year (31.12.2024) until now I still wait the shoes, and I try to return the money, nobody answers me! I think it’s a fake online shop! Don’t buy anything on this website!!

March 10, 2025

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