Great customer service. I bought a bag by Cote et Ciel and there was a slight defect. Despite being an overseas customer, I reached out to them hoping I could do a return or refund but instead, they o... See more
Company replied
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Thank you for the prompt shipping to Japan. I was a bit nervous about ordering my favorite U.S. brand from Italy, but I was impressed by the responsiveness of the customer service and the timeliness o... See more
Company replied
Quick delivery. Easy to return items. Very nice quality.
I order many things in this shop and my experience is amazing. Fast and professional. Beautiful things and top fashion brand. Thank you for your kindness. See you soon
Company replied
Company details
Written by the company
Nata nel 1999 per opera di Massimiliano Giannelli, Société Anonyme è uno shop indipendente e sperimentale in cui, proprio come nella galleria d’arte newyorkese fondata negli anni ‘20 da Marcel Duchamp e Peggy Guggenheim da cui prende il nome, trovano posto creazioni moda d’avanguardia, frutto di un'appassionata e sapiente ricerca, costantemente in evoluzione, instancabilmente viva. Marchi di fama internazionale convivono armonicamente con brand di nicchia e designer brand emergenti, in una stimolante commistione contemporanea di concezione nord-europea ed ispirata alle atmosfere underground dei quartieri hot-lazy di Londra (Shoreditch), Berlino (Prenzlauer Berg), Antwerp, Brooklyn (Williamsburg).
Contact info
Via Giovan Battista Niccolini 3/f ang. Via della Mattonaia 24/a/b/c/d, 50126, Firenze, Italy
- +390553860084
- customerservice@societeanonyme.it
- societeanonyme.it
4.6
Excellent
120 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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Very Good!!!
Great products, fast shipping. Very reliable service. Will be back. Definitely.
February 20, 2026
Reply from societeanonyme.it
Dear Jerry, many many thanks for your review. We're so happy you found our services good! Speak you soon!
My favorite shop in Florence
My favorite shop in Florence, reliable, high quality, great service. Highly recommended
January 5, 2026
Reply from societeanonyme.it
Hey Giuseppe! Thank you so much for your amazing words. See you soon <3
Reply from societeanonyme.it
Ciao Luisa, thanks for your review! We are so happy to hear that you appreciated our trousers and them design. Have a lovely day!
SA Team
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Don't use
Apologies to societeanonyme.it - this is not for them; it's for... anonima.au
Don't use. I am trying to send a very heavy hoodie back after Christmas - and it seems I need to pay for the postage to Australia... what?
No UK distribution... also customer services ignored first emails for return process. Then when I persisted, they signed off with Anon... this is very poor. Don't touch this 'shop' - the after-care so far is unprofessional. If things improve I'll update.
I got this yesterday.... please see below
We have responded to your emails several times.
We respect consumer rights, and have sought to help you by 1) enabling an exchange in spite of it being against our policy to do so for sale items 2) providing you with very clear instructions for the exchange.
Once again, see attached return instructions.
We wont be engaging via email further unless it is to progress an exchange per our policy.
Thanks
Anon.
Please explain. The garment is going to cost £32.50 to post back... cost £45 in the first place... why Anon?
So my review stands.
January 7, 2026
Unprompted review
Reply from societeanonyme.it
Dear Customer,
we’re sorry to read about your disappointment.
After checking internally, we can confirm that we have not received any return request email under your name. To start a return procedure, customers are required to contact our customer service team at customerservice@societeanonyme.it
. Our team is always available and committed to responding with care and professionalism, working to find the most appropriate solution for each case.
Regarding return shipping, the conditions are clearly stated in our return policy and may vary depending on the destination country. That said, we would be happy to review your situation in detail and assist you properly.
We kindly invite you to contact us directly at the email above so we can support you accordingly.
We remain at your disposal for any further assistance.
Best regards,
Société Anonyme Team
Perfect product and fast delivery
The product bought was perfect and it was delivered fast. Bought on sunday and processed the same day.
December 21, 2025
Reply from societeanonyme.it
Dear Daniel, thanks for your kind words. We're happy you appreciated our services. Hope to hear you soon!
No complaint really.
November 27, 2025
Reply from societeanonyme.it
Dear customer, thank you so much for feedback! Hope to hear you soon!
Reply from societeanonyme.it
Ciao Cristiano, grazie mille per il tuo feedback! Ci fa piacere che tu sia soddisfatto dei nostri servizi. A presto!!
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Quick response
Quick response, beautifully packed items and fast shipping. Overall - fantastic shop.
July 28, 2025
Very good experience 👍🙏🏻
July 3, 2025
Reply from societeanonyme.it
Dear Thiam, thanks for your feedback. We're happy to know that you had a very good experience with our services! Hope to see you soon in Florence :D
Everything tip top
March 11, 2025
Reply from societeanonyme.it
Dear Jose, thank you so much for your feedback. We're super happy that you are satisfied with our service and products. Hope to see you soon in Florence!
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Reply from societeanonyme.it
Gentile Tito, grazie per aver ordinato presso il nostro sito.
Ci dispiace molto per il disguido.
Essendo il nostro anche uno store fisico, purtroppo, sono cose che possono capitare.
Le scriveremo un e-mail per trovare insieme una soluzione e sarà nostra premura fare in modo che non accada più. Buona giornata!
Great customer service
Great customer service. I bought a bag by Cote et Ciel and there was a slight defect. Despite being an overseas customer, I reached out to them hoping I could do a return or refund but instead, they offered me a solution that I was satisfied with. Definitely will shop again in the future.
November 25, 2024
Reply from societeanonyme.it
Dear Customer, thanks for your feedback. We're happy you're satisfied of our customer service! Best from Florence :D
Great in every respect
Great in every respect. In the end, the ordered item wasn‘t for me but really (really!) fast international shipping, great customer service, fast and reliable. Sure to order again. Oh: and great design, bold and unique! Cheers!
October 9, 2024
Reply from societeanonyme.it
Dear Jenk, thank you so much for your review and your kind words! We are deeply happy to hear that you liked our products and you're satisfied of our services! Speak you soon! :D
Best shop in Florence
I order many things in this shop and my experience is amazing. Fast and professional. Beautiful things and top fashion brand.
Thank you for your kindness. See you soon
October 4, 2024
Unprompted review
Reply from societeanonyme.it
Dear Francesco, many many thanks for your feedback. We're happy you appreciated our services and our selection!! Hope to see you soon!!
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Feels great to shop
September 24, 2024
Reply from societeanonyme.it
Dear Angelo, thank you so much for your feedback! We're happy you found easy shop on our online shop :)
As a regular and very frequent customer…
As a regular and very frequent customer l can only say and give 5 stars 🌟 on everything
September 20, 2024
Reply from societeanonyme.it
Hi Oline! Thank you so much for your review and your support! We look forward to seeing you in Florence :))
Great boutique
Great clothes, great company, great service and great shop and people!
September 23, 2024
Reply from societeanonyme.it
Dear Gabriele, thanks for your feedback. We're happy you appreciated our service and our approach! Hope to see you soon in store! :)
SA team
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