sofatutor Reviews 

Not so supportive

Comments from many other users indicate that Sofatutor relies heavily on automatic renewals. Users are not given the option to sign up for a fixed-term subscription. This is a very simple feature that could be added to the registration page. But how do they operate? They force users to sign up for a subscription that renews indefinitely. You cannot cancel the subscription early for the following year; you have to wait until then. Until the payment is charged, they remain silent. Then they suddenly charge you without even informing you once. They justify this by citing their Terms and Conditions. Are they right? Absolutely not. Everything is set up so that you cannot easily cancel and are not notified before a charge is processed. They require you to contact them by phone after you’ve canceled a subscription on their website. Can you believe it? I’m surprised they’ve finally added a cancellation button—one that didn’t exist back when they were charging €300 a year. I’ve had terrible experiences with them. I never liked the content either. But obviously, their revenue depends more on renewals.

Update (01.09.2026): Following my initial review (here below), customer support reached out to resolve the matter. We agreed on a compromise: the 12-month contract was cancelled, the original charge was fully refunded, and the subscription was converted into a single-month access for £39.99 (39.99 €), ending automatically. Since I did miss the cancellation deadline, I find this a reasonable outcome and appreciate the escalation team stepping in with a customer-friendly solution.

Original review (28.07.2026): I am writing this review so other prospective users are aware of Sofatutor's rigid subscription policies before signing up for a free trial.

After my 30-day trial ended and given the fact that my kid did not like the platform at all, I missed the cancellation deadline by just one day. My account was immediately charged (119.88 €) for a full, non-refundable 12-month contract.

I contacted customer support the next day, explaining the oversight and confirming that I had not used the platform since the trial ended. I requested a cancellation out of goodwill or at least a fair compromise, such as paying for a single month.

Support repeatedly refused to cancel or convert the subscription, offering only a 10% discount (12.00 €) while locking me into the full 1-year contract. In my view, offering a mere 10% discount on an unused service after a 48-hour delay shows a complete lack of customer flexibility and goodwill.

If you decide to test this service, be extremely cautious with the dates. Once the trial ends, their rollover policies are enforced without any leeway.

It is a very good learning platform for the kids. Totally satisfying performance.

A easy-to-use platform for kid to study with structured content and exercises.

Very disappointing experience.

I signed up for the 30-day free trial for my child. He tried the platform only twice and did not like it, so we never used it again.

Unfortunately, I forgot about the trial. Unlike many subscription services I use, I did not receive any reminder before the trial converted into a paid 6-month subscription. As a result, €71.94 was charged automatically.

The moment I noticed the charge, I cancelled the subscription the very next morning, less than 24 hours later. Despite explaining that the platform had only been briefly tested, was not being used, and that I cancelled immediately after discovering the payment, Sofatutor refused to refund the charge.

Their only offer was a 10% refund (€7.19), meaning they still expected me to pay over €64 for a service that my child tried twice and never used again.

I understand that companies have terms and conditions. However, customer service is also about fairness and flexibility. In this case, there was no flexibility whatsoever, only repeated template responses referring to the contract.

Parents should be aware that if you forget to cancel before the trial ends, the full amount for the selected subscription period may be charged, and even immediate cancellation afterwards may not result in any refund.

Unfortunately, based on my experience, I cannot recommend this service.

Wurde von Mattis eingeführt, eine tolle Plattform mit den Möglichkeiten die ich gesucht habe

Sofatutor is the most family-unfriendly company I have dealt with. I signed up after their aggressive promotion, created an account for my daughter, but she did not like it and never used it. No reminder that the trial was ending, just a sudden yearly charge.

After multiple emails and calls, I was told the account would be cancelled since it was NEVER used once during the payment period. I trusted that. Eight months later, they are chasing me again for payment on an unused account.

They show no empathy, no flexibility, and no basic understanding of how families work. Mistakes happen—kids change their minds—but Sofatutor only cares about squeezing money from parents.

Their “contact support” replies are an insult. I did, many times. There is no help, no understanding, no human response.

All I can do now is warn other parents. I will make sure everyone in our kindergarten and school knows about their practices and chooses another learning app instead.

If you are a parent, STAY AWAY! They will take your money, ignore your situation, and hide behind automated answers. Nothing about this company is family friendly.

SCAM SUBSCRIPTION MODEL - BEWARE!! Don't be misled by the friendly looking website.. this company is simply out to trap people and don't care about customer satisfaction. They trick you into paying for a 2 year subscription with the text "cancel at any time", without making it clear that after the 30 days you're locked into a 2 year contract for a cost of CHF 480 (EUR 514)! And buried deep in their fine print it says that cancellation before that requires a letter by post or email, there's no simple way to do it. When you call their customer service they can't care less. They flat out refused to help and said that if I cancelled the credit card to stop the payments, then they would send the case to a debt collector as the subscription equals a legal contract. Modern companies should win over their customers by having an amazing product and not by threatening hard working parents with legal action.

I use other education websites too and none of them have this kind of exploitative attitude. I was shocked and feel completely taken advantage of. Interestingly on the website Glassdoor where employees post reviews, some employees say the working conditions are unpleasant and some were even not paid on time. The name of the CEO and management is not on the website as with other companies. No doubt this is because they know that what they are doing is shady.

Don't make the mistake I did. There are so many better companies, don't get tricked by these scammers.

EDIT: Another lady from customer support, reached me after my review and offered me a refund. All in all, I can say that we solved this issue and my cancellation has been successfully cancelled.

I registered my daughter because she needed support in German. She barely practiced for the first two days and found it not so convenient, so she gave up. In the meantime, I completely forgot to cancel the 30-day trial, due to all the problems and costs that occurred during that period. I literally started to cry when I saw that 239,88 € had been charged, and reached the service center. They asked for proof for a difficult situation (a report from a dr.) so I provided evidence that my son has a difficult hearing loss problem, and explained that his hearing aid has to be repaired for a significant amount, and also screenshotted the state on our account, with two loans on board.
I got a reply today that my reasons cannot be taken as a goodwill cancellation, and got an offer to split my payment into monthly installments, BUT instead of 19,99, this would be 24.99 €! In terms of goodwill, they want to earn MORE from me! is this a goodwill?! I suppose that only evidence that someone is dying would be good enough for a "goodwill" cancellation! not to mention how humiliating is to share my financial situation with a total stranger, and then get the rejection, with the intention to take more money from me.
Be very, very careful with your trial; if possible, avoid and search for a private tutor! At least you will know what you are paying for.

There was a hiccup regarding the cancellation policy between support, my partner and myself.
After talking to their support team, we reached an amicable solution. They were polite and offered resolutions to the issue without pressure.

The app itself isn't bad and the units that covered the topics our daughter struggled with helped her a little however it turns out we get a similar support app through the school for free and so we discontinued the trial.

For the short time it was in use and from what we have experienced so far, I think it's not too bad but in the end it wasn't the right fit for our daughter.

Super, very excellent and valuable for the development of children and children can develop upward by following this program.

I signed up for a 30-day trial with Sofatutor, assuming that I would be able to cancel easily before any charges occurred. Unfortunately, I completely forgot to cancel, as I mistakenly assumed the subscription would terminate automatically at the end of the trial period. To my surprise, my subscription was converted into a 1-year plan without further notice, resulting in a charge of €239.88.

When I contacted their support team to explain the situation and request a refund (as I hadn’t used the service after the trial), I was informed that they couldn’t offer a refund for the remaining 11 months. They did offer a 10% discount, reducing the total to €215.88, but this still leaves me with a large payment for a service I no longer need or use.

As someone who is currently unemployed, this unexpected financial burden has been extremely difficult to manage, and the lack of flexibility from Sofatutor has made it worse. I understand that I missed the cancellation deadline, but it would be great if they showed more empathy, especially since this situation seems to have affected many other users, based on similar reviews here on Trustpilot.
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I have reached out again to explain my situation in more detail, hoping for a more flexible resolution. I will update this review based on their response.
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October 14_UPDATE:
I’m happy to share that I have received a full refund from Sofatutor. Initially, they requested proof of my unemployment status, but the process seemed to speed up shortly after I shared my experience on Trustpilot. While the resolution came after some effort, I appreciate the customer service team’s responsiveness and willingness to address my concerns once the issue was brought to their attention.

not so good experience as such.

I signed up for a free trial period to see how our son would like the app, but it wasn't at all suitable. Other than the sign-up email, there was no further emails and no reminder of the trial period ending and that there would be an automatic charge. As we had been busy that month we completely forgot about the service. I only received an email a month later notifying me that I had been charged for the full 12 month plan (240 euros)! When I requested a cancellation the same day I was told I would not be refunded.

The lack of any communication during a trial period and the unwillingness to then issue a refund for an honest mistake says all you need to know about this company. If these sorts of tactics are needed to be profitable, then you have to start wondering about the quality of the product. We didn't find the platform very helpful for kids, especially for the high price, so the number of positive reviews here is really suspicious. Think twice before signing up!

I signed up for a free trial period but did not like it all. First, I homeschool four kids and can only use for three. There is no means to print any kind of reports. You didn't receive a contract until after you signed up for the trial. There was no follow-up reminder of the trial period ending. My 30 days wasn't even up when I canceled. They allowed me to cancel but are still going to charge me for the next TWO YEARS EVEN THOUGH I WILL NOT USE THIS PROGRAM!!! This is ridiculous!!! Parents are busy and without reminders, it's hard to remember something 30 days later, but I did cancel within the period. The program was useless!!! I've emailed them and they said there is nothing they can do. VERY TRICKY MEANS TO RIP PEOPLE OFF!!!

I ordered on 4/9/24 and cancelled on 4/10/24. I have the email correspondences to prove it. Today, they just took out money again.

Top Platform

Update: Sofatutor reached out upon seeing my original review. They graciously refunded the most recent month's payment and canceled the 12-month plan effective immediately.

Original Situation: I signed up for a free trial period but never really used Sofatutor. Other than the sign-up e-mail there was no follow-up reminder of the trial period ending or upcoming automatic charge to credit card. After the trial ended I was automatically enrolled in the 12-month plan ($300). When I cancelled online through the website it said I would continue to be charged until the 12 months were done.

Thoughts: While I still believe that zero communication during a trial, especially close to the end, is likely to result in many inadvertent paid subscriptions, I am pleased with the response I received in response to my TrustPilot review. I just wish it had never been necessary in the first place. For anyone who finds themself in a similar position I recommend e-mailing Sofatutor customer service first to see what can be done.

UPDATE: THE COMPANY OFFERED ME A REFUND IF I REMOVE THIS REVIEW. STAY FAR AWAY! DON'T SIGN UP EVEN FOR THE TRIAL. IT IS NOT GEARED FOR KIDS. VERY BORING FOR ADULTS TOO.

Stay far away from this company!
Horrible customer service. Platform is not geared towards kids and even boring to adults too.. when asking for a refund HOURS after the charge was in they refused. Total scam of a company.

I did the free trial, but cancelled straightaway as it wasn't suitable. Plus I realised I wasn't eligible to use it as I don't have German teacher status.
They've charged me nearly £60 neverthess and blocked the account. Saying I have no proof I cancelled. But I can't access the account to prove I cancelled or use the service I've paid for.
The customer service were so rude.
Please do not use. I feel like they have stolen from me.