Spinanga Reviews 

Trying to cancel my membership and remove myself from their marketing emails. I contacted support@spinaga

I have an addiction to gambling and sometimes I get the urge to go (like any addict) I requested my entire account be deleted on the 25th June @ 11:27am. Still no response after an additional 2 emails sent asking them for updates on 27th June @ 20:35 and again today @15:17 .

Weirdly though all their marketing emails are sent.

I asked them to remove my entire account and ban me for.life because I am addicted.

Funnily enough since sending the email. So far I have received €50 bonus credit, Free spins, wheel of fortune spins..... blah blah

Spinaga...... Delete my entire account for life and remove me permanently from.the marketing emails, please.

I am trying to deal with an addiction

If I could add screenshots I would

On 30 May 2026, I attempted to make a withdrawal. I have withdrawn successfully from this site before, so I was familiar with the process.

This time, after clicking the withdrawal button (before entering any bank account details), the website displayed a generic front-end error. I refreshed the page expecting to try again, but approximately $150 NZD had disappeared from my real balance. Not a huge amount either.

There was:

No completed withdrawal.
No pending withdrawal.
No corresponding withdrawal or balance adjustment in my transaction history.

I stopped playing immediately and contacted support. I also provided screenshots showing that my account balance dropped from approximately $150.28 to $0.08, without any visible transaction accounting for the difference.

More than one month later, despite multiple emails to Support, VIP and Complaints, live chat conversations, and a formal complaint, I still have not received a substantive explanation of what transaction or account event removed those funds.

Support staff have been polite, but the communication has largely consisted of repeated assurances that the matter is "under investigation" without meaningful updates or an estimated timeframe for resolution.

Based on my experience, I cannot recommend this site. I will gladly update this review if Spinanga identifies the cause of the missing funds and resolves the matter fairly.

Wish the games would load faster in between spins but other than that I enjoy spinsaga! :)

Do not reccomend. If i could give less than one star i would. Won $600 and when i enquired about how long until I received winnings ( it had already been a week) my winnings disappeared as did my whole game history so no proof on my account. What I did have was the email they sent me with the date time and amount but apparently thats not enough proof! What??? And the usual sorry we understand your frustration line. Not good enough. What a scam

I wish that they had more of a selection of games but the bonus’s are pretty good.

This casino dont take responsible gambling seriously at all
I have sended them e-mails to close my acount permantly but they dont care
And another thing they don pay out withdrawels either
Keep away from this shitcasino

hello my name is simar i need a fut coins in spinanga casino i need urgently any one have plese send a massage i will pay instaly

A huge scam — never play here. There are far better casinos to choose from. I had won some money and had already requested a withdrawal. While I was still playing, they suddenly closed my account without providing any reason whatsoever. To anyone reading this review: I hope I can save at least one person from playing here. Never, ever trust this casino with your money. Please stay away and keep your hard-earned money safe.

It is unacceptable that Spinanga chooses to reply publicly on Trustpilot to protect its image, while completely ignoring my direct emails regarding a serious responsible gambling and self-exclusion complaint.

I have made multiple attempts to resolve this matter privately and professionally, yet I continue to be ignored once the conversation moves away from public view.

This behavior shows a lack of transparency and respect toward customers facing serious issues.

Since Spinanga refuses to properly address my case by email, I am now actively seeking assistance and guidance on how to file official complaints with the relevant authorities and consumer protection organizations.

I will continue documenting every ignored email and every public response until this matter is resolved fairly and responsibly.

Casino does not pay out winnings, 20 thousand CZK not sent even after 5 working days, they added cashback from my deposit to the winnings of 273 thousand and then made it impossible to withdraw until the 300x bonus was not rolled over in bets. To make matters worse, all the machines were completely unwinnable and there was no other option than to lose it.
The worst scam I have ever seen and experienced

The merchant Spinanga is refusing to process my withdrawal (ID: 679fbb4f-71c4-4227-ae96-b12edcdf3fca) for 10 days. I suspect fraudulent activity. Can you investigate the status of this transaction?

My experience with this site has been terrible. Account verification alone took almost 6 months to be fully completed—they kept asking for so many requirements. Then it takes about a week for them to process each submission, and if what you submitted is wrong or gets rejected, you have to submit again and wait another week for review.

After my account was finally fully verified, that’s when I made a withdrawal. They said it would take 3–5 working days, but mine has already been pending for almost 16 days and still hasn’t been released. Even though I talk to their customer support almost every day and email them, they just keep repeating the same thing—that it will be processed as soon as possible.

I asked Spinanga to permanently close my account on 17 March 2026 because I had a gambling problem and could no longer control my betting.

I sent another request on 18 March 2026 repeating that I needed my account closed immediately.

Despite this, Spinanga kept my account open, continued sending me promotional offers by email, and continued accepting deposits afterwards. I was able to deposit another €1,800 after clearly telling them I had a gambling addiction.

I have screenshots, emails and payment records proving that my closure requests were ignored.

I am still waiting for a response and refund.

Very disappointing experience regarding responsible gambling and player protection.

The game library here is massive, especially the slots. I even found some classic games I haven’t seen in years. Withdrawals take about 24 hours, which works perfectly fine for me. Solid option!

Really late withdrawals. If you want a decent experience, avoid them. You'll wait at least 8-10 days for even a small withdrawal, every time. It is better for your mental health to stay away from this casino.
Edit: Finally after 11 days they sent the 200euros.

I switched to this platform recently for my sports betting, particularly for rugby and cricket. The variety of markets is surprisingly good, even better than my previous bookmaker. I had a slight delay with my first deposit, but it resolved itself within twenty minutes without me even needing to contact support. Payouts to my e-wallet are consistent and usually arrive the exact same day. Overall, a very reliable bookie.

Blocked me out of recieving any bonuses without warning or proper reason why. Just the decision of Administration. Worst expierience ever!

My problem got solved in no time. Very fast and proffesional!

I am submitting this complaint regarding Spinanga.
On February 3rd, I submitted a withdrawal request after winning a total amount of €8,500 at the casino. Since that date, my withdrawal has not been processed.
I have contacted customer support multiple times, but I continue to receive the same explanation — that there is a high workload in the finance department responsible for processing withdrawals. This response has been repeated for weeks without any clear timeline or meaningful progress regarding my payment.
Furthermore, according to the casino’s withdrawal policy, players are allowed to have a maximum of three active withdrawals at a time, and the maximum withdrawal amount per request is €500. In order to withdraw €8,500, I am required to submit multiple €500 requests. This makes the process unnecessarily long and complicated.
When combined with the ongoing delays, this policy results in an extremely time-consuming and psychologically exhausting experience. It creates the strong impression that the system is designed in a way that discourages players from successfully withdrawing their legitimate winnings.
I consider this practice unfair and highly concerning. I am simply requesting that my lawful winnings of €8,500 be processed and paid without any further delay.
I respectfully ask for an immediate review of my case and the prompt completion of my withdrawal.

I was looking for a platform with a decent mobile interface since I usually play on my phone during breaks. Spinanga’s layout is practical and clutter-free, not overloaded with unnecessary junk. Registration was simple, no issues there. On the downside my first withdrawal took nearly three days, even though support told me it would be faster. I also had to submit an extra document for address verification, which was a bit annoying for a first impression. But the money hit my card eventually, so it’s legit. Nothing ground-breaking, but at least it doesn't crash at the worst possible moment.