stepful.com Reviews 1,454

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 673 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and supportive attitude, highlighting the exceptional customer service and personalized approach. People appreciate the flexibility of the online program and the engaging, clear coursework, which makes learning enjoyable and effective. Many users felt well-prepared for exams and future careers, with the company providing valuable resources and guidance throughout their journey. However, some customers experienced administrative issues related to externship hour tracking, and a few reported administrative issues regarding compensation. A small number of people also noted a lack of consistency in communication and felt that the program could offer more hands-on practice for real-world skills.

What people talk about most

Staff

Consumers find staff to be positive. Reviewers consistently praise the instructors, coaches, and support... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers praise the clear,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the support team for... See more

Service

Users describe positive interactions with service, highlighting the supportive learning environment,... See more

Product

Clients share positive opinions on the product, with many expressing love for the program and appreciating... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Stepful is amazing! I give 100000/10! During my studies my practical skills kit got stolen and Stepful replaced it without charging me any extra fee! Not any other school will do that right? Don't sec... See more

Rated 5 out of 5 stars

Fast and smooth process to help you get into the healthcare field. Flexible classes and plenty of materials to study from at your own time. The amount of practice and mock exams they do is worth it. I... See more

Rated 5 out of 5 stars

My experience at Stepful has been great . My pharmacy technician teacher was the best teacher I ever had in my life and I am thankful that I got her . Everyday I can tell she genuinely loves what she... See more

Rated 5 out of 5 stars

The instructor explained everything throughly, everything that was taught is and was on the nha exam. also everything we learned in class I was able to retain and apply when I actually went into the... See more


Company details

  1. #18 of 55 best companies in Career and Education Provider

Written by the company

At Stepful, we're on a mission to empower individuals from underserved communities with affordable healthcare certifications, paving the way to brighter futures. As a leading online school, our flexible approach to learning has helped thousands of students achieve their dreams – from earning certifications to securing clinical hours and landing full-time jobs in healthcare. Why Choose Stepful? We're not just the fastest route to your healthcare career; we're the most affordable option, offering in-person clinical hours for eligible to compliment your online learning with hands-on experience. Join us today in shaping your healthcare career! Explore our programs and take the first step toward a rewarding future.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 41% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

i don’t know when my nha is i don’t…

i don’t know when my nha is i don’t have a receipt of my bill and i don’t even know exactly if i payed for the right thing you guys just took my payment so easily

May 2, 2026
stepful.com logo

Reply from stepful.com

Hi there,

We understand why this feels confusing. Based on your account, you haven’t been registered for the NHA exam yet, and it wouldn’t be scheduled at this stage in the program.

You should still have clear visibility into any payments and what they were for. We’d like to help clear that up and make sure you have the right details.

Please reach out to our team and we’ll walk through everything with you!

Rated 5 out of 5 stars

Highly Recommend Stepful’s CCMA Program for a Strong Start in Healthcare

I had a fantastic experience with Stepful’s CCMA program and would absolutely recommend it to anyone considering a career as a medical assistant. From start to finish, the program was well-structured, supportive, and designed with real student success in mind.

The coursework was clear, engaging, and practical, making it easy to understand even the more complex topics. I especially appreciated how the program balanced flexibility with accountability—it allowed me to learn at my own pace while still staying on track. The instructors and support staff were incredibly responsive and genuinely invested in helping students succeed, which made a huge difference in my confidence throughout the program.

One of the standout aspects for me was how career-focused the training was. The CCMA program didn’t just prepare me to pass an exam—it helped me feel ready to step into a real clinical environment. From hands-on knowledge to professional guidance, I felt fully supported every step of the way.

Overall, Stepful exceeded my expectations. If you’re looking for a program that is accessible, thorough, and truly committed to your success, I highly recommend Stepful’s CCMA program.

August 21, 2025
Unprompted review
Rated 1 out of 5 stars

Honestly 1-4 like yall forced me to pay…

Honestly 1-4 like yall forced me to pay my whole tuition all at once just to start the externship process when other students don’t have to.

May 1, 2026
stepful.com logo

Reply from stepful.com

Hi there,

We understand why this felt frustrating. You’re right that most students aren’t asked to pay their full tuition to start externship.

In some cases, when payments fall behind, the account needs to be brought current before moving forward. That’s what happened here.

If you’d like to talk it through, we’re happy to connect. Please reach out and we’ll take a closer look together.

Rated 5 out of 5 stars

I love this program

I love this program. The professors in the Zoom meetings were so sweet and nice. I love the way she teaches to explains everything step-by-step and they help me learn learned and find out about more stuff than I don’t know in the body and I’m just grateful for it I had a good experience.

April 29, 2026
Rated 5 out of 5 stars

Highly Recommend

The instructor and coaches were all wonderful. I had some life events come up in middle of having classes. They worked with me on completing materials. I learned a ton and felt ready to take the test. I would highly recommend this to anyone!

April 27, 2026
Rated 5 out of 5 stars

DO IT!!

This program is so flexible! I'm able to work full time around the course! Our instructor, Ms. Jewell, is GREAT! She's so patient!! She makes sure we understand everything we go over and is super thorough.

April 26, 2026
Rated 5 out of 5 stars

Great company easy classes

Great company easy classes , willing to assist and work with you in anyway possible . If you want a career or a path to a great career Stepful is the way to go. Terry M

April 27, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look