Poplin Reviews 6,998

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,271 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently happy with the wash and fold service, finding it to be a convenient and reliable solution for their laundry needs. Many praise the staff for being fast, friendly, efficient, and professional, often going above and beyond to provide excellent service. The product quality is frequently highlighted, with clothes returning clean, fresh, and immaculately folded, often better than customers could do themselves. The user experience is described as easy, stress-free, and a significant time-saver, especially for busy individuals or those with broken machines. However, some people were dissatisfied with the service, mentioning instances where laundry was not separated, leading to clothes being discolored. A few other people also felt that the company's concierges lacked knowledge and were unhelpful, while some noted an overpowering perfume scent on their clothes.

What people talk about most

Service

Clients share positive opinions on service, consistently praising its convenience, efficiency, and the... See more

Staff

Reviewers mention positive feedback about staff, highlighting their hard work, trustworthiness, kindness, and... See more

Product

Reviewers highlight positive aspects of product, consistently praising the cleanliness, freshness, and... See more

User experience

Consumers find the user experience to be overwhelmingly positive, with many describing it as very nice,... See more

Quality

People report positive experiences with quality, consistently praising the cleanliness, freshness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve always loved having wash and fold service. After moving to Sacramento, I’d given mine up that I’d relied on in Tahoe. I’m so glad I found Poplin. The pickup is smooth, the return is the nex... See more

Rated 5 out of 5 stars

I am in a rehab facility and am allergic to their laundry detergent. They don't have the ability to do laundry individually and I don't have family in the area, so I started looking for a laundry se... See more

Rated 5 out of 5 stars

Poplin will be my new best friend as I just found a way to remove laundry from my to do list! Gina not only just did our laundry, but she gave us the time back to spend doing other things, and better... See more

Company replied

Rated 5 out of 5 stars

This service is a lifeline for me as a very busy mom with a full time job. Our laundry pro Lisa is wonderful. Our clothes are clean and fresh professionally folded and sorted. We couldn't be happier.... See more

Company replied


Company details

  1. Laundry Service

Written by the company

Poplin is the smart way to do laundry. The first and only nationwide professional laundry service. Professionally washed, flawlessly dried, expertly folded, and returned to you the very next day. Only $1/pound. Includes free pickup and delivery. It was the task that wouldn't go away. Now with Poplin, you tap the app and it's done.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

It was great!

It was great!
Put my clothes in bags, left them outside my door. They were returned the next day clean and folded! 😊
Can’t wait to do it again!
#PoplinChangedMyLife
- Melissa Ceja

June 1, 2026
Unprompted review
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Rated 5 out of 5 stars

The laundry specialist did a great job…

The laundry specialist did a great job folding; she picked up and delivered on time, and she did a great job ironing my tablecloth. I appreciate having the option of having things ironed. I used to buy softener and dryer sheets, and now you offer it a great add. I have been a customer for a few years,

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

It's great?!

No complaints... everything is fantastic and the woman who's dose my laundry is so friendly. Her folding makes it easier to put away.
So glad I feel your company.
Thank you!!

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

This service was amazing

This service was amazing! I had a ton of clothes because my apartment doesn't have a washer and dryer and I've been sick for a while. So I had four stuffed black garbage 🫩. Poplin made it so easy! The bags got picked up and everything was washed and done hours later! The communication was excellent 👌🏼! The delivery was smooth. I can't believe she did all those clothes and when I got them back they were fresh, clean and expertly folded! I could not have done that myself ever! I was worried about doing this but I was shocked how easy it all was! I highly recommend poplin!! Amazing service! I will be using this for all my laundry in the future. Thank you so much poplin!! #PoplinChangedMyLife

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

Grace the Great!

Grace was great! Grace adjusted my delivery times to work around my physical therapy schedule. That was a big help for me! Thanks grace! I look forward to doing business with you in the future!

June 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Game Changer for Busy Moms

Poplin has been a game changer for our family. The service is reliable, convenient, and always saves me so much time. Our laundry comes back clean, neatly folded, and ready to put away. Every experience has been smooth, and the providers have been professional and communicative. Highly recommend! #PoplinChangedMyLife

Theresa Horowitz

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

I was hesitant to try a laundry service…

I was hesitant to try a laundry service at first, but Poplin has honestly made my life so much easier. From scheduling to delivery, the process has been simple and convenient.

What really makes the experience special, though, is my Laundry Pro. She consistently takes great care of my clothes, communicates well, and returns everything clean, neatly folded, and ready to put away. Having someone I can trust with my laundry has taken a huge task off my plate.

I've used the service multiple times and continue to come back because of the reliability and quality. While no service is perfect, I can confidently say that I absolutely love my Laundry Pro and wouldn't trade her for anyone. She has made a routine chore so much less stressful.

If you're considering trying Poplin, I'd definitely recommend giving it a chance.

#PoplinChangedMyLife

Nicole Flick

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

Long time user

Long time user, since the beginning basically and I am a HUGE fan of this amazing service. It's helpful for anyone and I love witnessing the growth of the company as they continue to come out with new features. I am thankful for the convenience it gives me. I love that I am supporting someone in the community and also getting clean laundry! :)

June 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Abigail does great work

The service is great and the employee that picks up and delivers my laundry does a great job and very friendly, also laundry smells great and is neatly folded.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Life savers

Customer service is very helpful and professional!! As a 70 year old lady it has saved me. Taro is my pro and he is amazing!!

June 2, 2026
Unprompted review
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Rated 5 out of 5 stars

I own a new mobile dog grooming…

I own a new mobile dog grooming business. We are growing and there is so much to do. I was stressing about doing towel laundry daily. When I found Poplin, I was so relieved. Shaking dog hair out of towels before pickup is so much more manageable than trying to do load after load in top of everything else. I make sure there isn’t excessive hair, put them in my laundry bags and set them outside. In a day or so I have fresh folded laundry delivered and hours of time freed up for other tasks. I appreciate being able to provide my own pet friendly and pet stain detergent and dryer sheets so I know our clients are safe. I also have my preferred It’s fast, convenient and worth every penny.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

I love the efficiency of Poplin

I love the efficiency of Poplin! The app is simple and easy to navigate. My laundry is done in a timely manner. I love that you can message who is doing your laundry!
#PoplinChangedMyLife
Elizabeth Heaton

June 2, 2026
Unprompted review
Rated 4 out of 5 stars

Affordable

Affordable, and easy to use. The lack of a real competition in price makes it hard not to use them, and as long as you don't actually need customer service - everything is fine.
The customer service, unfortunately, leads you to automated answers and once an agent is on the line - they mainly just want to get rid of you with templated answers without actually thinking or finding a real solution.

June 4, 2026
Unprompted review
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