Sunweb.be Reviews 3,990

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease and enjoyment of the booking process, often praising the clear and user-friendly website and app. Many consumers appreciate the transparent pricing and the ability to arrange all necessary travel components, from baggage to transport, through the platform. The service is consistently described as professional and helpful, with many people noting the quick interventions and support provided, even during their holidays. However, some customers also noted issues with the booking process, such as difficulties in finding specific dates or durations, and occasional discrepancies between initial search results and specified criteria. A few people mentioned that prices could sometimes increase after the initial display, or that the "3-day money-back guarantee" had specific limitations. There were also isolated instances where customers felt unsupported during their holidays or experienced poor service.

What people talk about most

Booking process

Reviewers highlight positive aspects of the booking process, with many customers finding it easy, swift, and... See more

Website

Consumers generally express satisfaction with the website, finding it clear, easy to use, and efficient for... See more

Price

People report ambiguous experiences with price. Many customers appreciate the good prices, easy booking... See more

Service

Clients share positive opinions on service, frequently highlighting friendly, good, and top service. Many... See more

Holidays

Reviewers mention ambiguous feedback about holidays. Many customers appreciate the ease of booking, good... See more

Based on these reviews

Rated 4 out of 5 stars

Sunweb provides more vacations based on room and only breakfast, we like to go out for dinner to local restaurants. Difficult to book on stars given on hotel, like in Greece the more stars how more... See more

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Rated 4 out of 5 stars

easy to find - hard to modify. Limited options in durations and stay, making it a bit less good than other years. Also very hard to get in contact with a helpdesk, as only option that worked is a te... See more

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Rated 4 out of 5 stars

Booking easy, hopefully goed accommodation. A little bit of pity that you must pay supplement by choosing another more convenient flight. We'll see after holidays how it was.

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Rated 5 out of 5 stars

Very easy to see all option, easy to see best price. Booking is really easy and actually fun to do. Communication on your trip is clear. Also all information is practically stored in the app and avail... See more

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Rated 5 out of 5 stars

Website allows to select the most suitable holiday duration (8 or 11 days) + flights (airport / departure & arrival times). Flexible to add options such as extra bags / transfer. I can't sa... See more

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Rated 5 out of 5 stars

4th time we booked a holiday with Sunweb. Everything works just fine. Also during the holiday one can always call or text the local Sunweb representation and they will do their very best to help.

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Rated 5 out of 5 stars

Easy to find nice hotels and compare. Skipass included is very positive. A bit more clarity on the dates would be usefull while booking. Afterwards this is clear on the invoice.

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Rated 5 out of 5 stars

Booking went super fluently. The site is very clear. The different options (on the left side) makes it easier to find your ideal vacation.

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Rated 5 out of 5 stars

-good offering -good price/quality -good functioning website & app - clear and timely communication and information on the travel in the app/email/sms

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Rated 5 out of 5 stars

easy booking site. After an error on my part, I was immediately assisted via WhatsApp. Friendly service and quick intervention! Thank You Sunweb.

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Rated 3 out of 5 stars

Making reservation went well, although the search results did include shorter and others dates then specified. That made it way more time consuming to find a good match, taking the dates set upfront... See more

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Rated 2 out of 5 stars

Staff was nowhere to be found when we arrived at the AirPort. Also no Sunweb staff came by at the hotel. Eventhough we stayed at the popular playa de Palma.. unlike our last 2 holidays with Sunweb, we... See more

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Rated 5 out of 5 stars

It was easy for us to choose our holliday for next summer. We found the hotel, checked the date, managend the flight, the insurance and we had our contract

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Rated 5 out of 5 stars

My experience with inscribes my holiday is clear,it explains everything very well,I didn’t had no problems,everything I wanted is just.

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Rated 3 out of 5 stars

When you put a destination in the favorites, a lot of indicators are gone. If you want to get them back from the favorites you have to indicate certain new data. Although, we did the booking It’s... See more

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Rated 5 out of 5 stars

Easy way to book a holiday. All information needed is given. Prices are correct, no hidden extras to pay afterwards.

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Rated 5 out of 5 stars

Very Easy for searching personal filters on website. We were very satisfied about the service and help with all our previous bookings

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Rated 5 out of 5 stars

Very easy to use website and provides straight prices for the requested period of travel, contrary to other travel sites

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Rated 2 out of 5 stars

As someone who doesn't book a lot of vacations it was incredibly unclear what the departure date was until after I booked. On the site I could only see the arrival date and then the number of days, bu... See more

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Rated 5 out of 5 stars

Good price, easy website to use... booked already few times... only negative that before a prepayment of 30% was asked now it s 40% :-(

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Rated 5 out of 5 stars

They offered clear service at booking website. And Will assist further on helping by customer care.

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Rated 5 out of 5 stars

Every year i go skiing with sunweb. This since 20 years. no other company can do it better or cheaper.

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Rated 5 out of 5 stars

I was in the last 6 years always in holidays with Sunweb. Always I was very satisfied with your service and your professionalism. Thank you!🌞

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Rated 5 out of 5 stars

The overview of calendar with prices on different departure and return days, was very useful and made us easy to choose the best possible timeframe for the best price.

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Rated 5 out of 5 stars

Im verry happy to go on vacation with sunweb and the prises are more less than outher travling agency

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Rated 5 out of 5 stars

Booked a very last minute, at a good price and we had a fantastic vacation

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Rated 5 out of 5 stars

Very happy with sunweb ! Everything went fluent, transfers on time,flights on time...very friendly assistent in the airport.

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Rated 5 out of 5 stars

Ease of forms used and good explanation of what was exactly needed. Could easily find my way around.

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Rated 5 out of 5 stars

It's quite easy to book an escape from the real world with you guys! Loved it and looking forward to our skitrip with the family

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Rated 5 out of 5 stars

It's very easy to book a holiday , and the promotions are interesting so that the price is very good .

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Rated 5 out of 5 stars

Easy to browse and search. Clear communication about price and procedures. Fast process

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Rated 5 out of 5 stars

Easy website to plan your holiday. Fast and convenient to book all you need on 1 site.

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Rated 5 out of 5 stars

All information in one sight! The price and the information of what was included was very transparent.

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Rated 4 out of 5 stars

The booking on Sunweb was easy and very userfriendly. Unfortunately, the choice of scores is based on 5 stars, which means one can only give 80% or 100%. The first is too low, and the latter too high... See more

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Rated 4 out of 5 stars

Really easy and very helpful that you can arrange everything through Sunweb, from baggage to transport and more. However, the final price can sometimes turn out to be much higher than initially sugges... See more

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Rated 2 out of 5 stars

Not very clear what's included and what isn't. 5 skiing holidays means really only 3 datly skiing

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Rated 5 out of 5 stars

Displayed prices are correct. No surprises when paying at checkout.

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Rated 5 out of 5 stars

Our go to travel agency to book a ski holiday. Best prices, great service, wide range of hotels

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Rated 5 out of 5 stars

A well build ordering process makes booking a vacation very easy at a honest pricing and without forgetting something !

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Rated 5 out of 5 stars

Was easy to book, and also the price was reasonable. Only less info about parking at the airports.

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Rated 5 out of 5 stars

We regularly travel with Sunweb and we have never encountered any problems.

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Rated 5 out of 5 stars

Clear information, easy booking and payment. Booked last minute.

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Rated 1 out of 5 stars

If I could give ZERO stars I would. I tried 2x to book a trip and both times an error message just at the end of filling in ALL the info. Then sat on the online chat forever only to find out that the... See more

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Rated 1 out of 5 stars

Asked to adjust the booking, they refused. I book a lot of holidays with Sunweb yearly. I expected some cooperation to adjust the booking, especially after they suggested that it would be possible to... See more

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Rated 5 out of 5 stars

Travelled 6 times now with sunweb. Never had a problem!

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Rated 4 out of 5 stars

Negative: - booked a room online which was no longer available. - booked it on friday evening, so we were only informed about this on monday. - email which informed us about this mentioned... See more

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Rated 1 out of 5 stars

Worst experience so far… Our guide didn’t move a finger to help.. I think Sunweb is done… more about money then making a good holyday for the people… many hidden costs after you book the trip… last... See more

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Rated 1 out of 5 stars

Misleading 3 day money back guarantee after booking, it only counts for bookings that will take place 10 weeks further in time

Company replied


Company details

  1. Travel & Vacation

About Sunweb.be

Written by the company

Nederlands

Bij Sunweb boek je zorgeloos jouw zomervakantie of wintersport aan de scherpste prijs.

Het hele jaar door bieden we een ruim aanbod aan zonvakanties en skireizen naar topbestemmingen in Europa. Of je nu op zoek bent naar een familievakantie, een all-in adults only of een last minute naar de zon – bij Sunweb ben je zeker van kwaliteit en gemak.

✔️ Laagsteprijsgarantie
Vind je dezelfde reis elders goedkoper? Wij betalen het verschil terug én je ontvangt een voucher van €100 voor je volgende vakantie.

✔️ Gratis omboeken
Plannen gewijzigd? Bij Sunweb kun je tot 6 weken voor vertrek gratis omboeken.

✔️ Exclusieve Sunweb Only-reizen
Unieke pakketreizen die je enkel bij ons vindt.

Français

Réservez vos vacances d’été ou vos sports d’hiver sans souci avec Sunweb, au meilleur prix garanti.

Tout au long de l’année, Sunweb propose un large choix de séjours au soleil et de vacances au ski vers les plus belles destinations en Europe. En famille, en couple ou entre amis, trouvez la formule qui vous convient le mieux.

✔️ Garantie du prix le plus bas
Vous trouvez le même voyage moins cher ailleurs ? Nous vous remboursons la différence et vous offrons un bon de €100 pour vos prochaines vacances.

✔️ Changement gratuit
Vos plans changent ? Modifiez votre réservation gratuitement jusqu’à 6 semaines avant le départ.

✔️ Séjours Sunweb Only
Des voyages exclusifs disponibles uniquement chez Sunweb.


Contact info

Last minute vakanties

Snel de zon opzoeken? Maak je keuze uit ons aanbod last minutes.

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Super service

Super service

January 25, 2026
Sunweb.be logo

Reply from Sunweb.be



Beste heer/mevrouw, 

Hartelijk dank voor uw mooie bericht!

Fijn om te horen dat u onze service als super ervaart. Dat waarderen wij enorm.
We hopen u in de toekomst opnieuw te mogen helpen en wensen u alvast een fijne reis toe!



Met vriendelijke groet, 
Jelisha
Team webcare

Rated 5 out of 5 stars

Sunweb is the best

April 5, 2026
Sunweb.be logo

Reply from Sunweb.be

Beste Marc, 

Beste,
Hartelijk dank voor uw enthousiaste bericht!

Wat leuk om te horen dat u zo tevreden bent en ons als “the best” ervaart. Dat waarderen wij enorm.

We hopen u in de toekomst opnieuw een mooie reis te mogen aanbieden!

Met vriendelijke groet, 
Jelisha
Team webcare 


Rated 4 out of 5 stars
Sunweb.be logo

Reply from Sunweb.be



Dear Tom, 

Thank you very much for your review.

Great to hear that the booking process was quick and easy. That is exactly what we aim for.

We hope to welcome you again soon!

Kind regards,
Jelisha
Team webcare


Rated 5 out of 5 stars

I like sunweb

it s easy to book online and very smooth and the sunweb app is the best

April 11, 2026
Sunweb.be logo

Reply from Sunweb.be



Dear Chris, 

Thank you very much for your kind review.

Great to hear that you found the booking process easy and smooth, and that you’re enjoying the Sunweb app. That’s exactly what we aim for.

We hope to welcome you again soon!

Kind regards,

Jelisha
Team webcare

Rated 5 out of 5 stars

Booking was smooth

Booking was smooth. Helpdesk was fast and useful. Price was good. Vacation, stay, location and service was very good.

April 1, 2026
Sunweb.be logo

Reply from Sunweb.be

Beste meneer Roelands,



Thank you for your great feedback.


We’re happy to hear that the booking process went smoothly, our helpdesk was fast and helpful, and that you found the price, location, stay and service all very good.

It’s great to know you had such a positive overall holiday experience. We hope to welcome you again soon!

In name of Sunweb, I would like to wish you a lovely evening ahead.

Kind regards,
Evi
Team Webcare Sunweb


Rated 5 out of 5 stars

good search

good search, easy booking

April 3, 2026
Sunweb.be logo

Reply from Sunweb.be

Beste Debbie,

Bedankt voor het achterlaten van jouw 5-sterren review!

We zijn blij te horen dat je zo tevreden bent over je gemaakte boeking bij Sunweb. We zien je graag een volgende keer weer terug op een van onze mooie bestemmingen.

Ik wens je alvast een fijne vakantie!

Met vriendelijke groet,

Olivier
Team Webcare Sunweb


Rated 5 out of 5 stars

Booked a very last minute

Booked a very last minute, at a good price and we had a fantastic vacation

March 25, 2026
Sunweb.be logo

Reply from Sunweb.be

Dear sir/ madam, 

Thank you very much for your review.

We’re happy to hear that you were able to book a last-minute trip at a good price and that you had a fantastic vacation. That’s exactly what we aim for.

We hope to welcome you again on your next trip!\

Kind regards, 
Jelisha
Team webcare


Rated 5 out of 5 stars

Very easy site

Very easy site

March 30, 2026
Sunweb.be logo

Reply from Sunweb.be

Dear Anne,



Thank you for your kind feedback!


We’re happy to hear that you find our site very easy to use. We hope to welcome you again for your next holiday!

Kind regards,
Evi
Team Webcare Sunweb


Rated 5 out of 5 stars

Super easy to book

Always easy and fast to book.

April 6, 2026
Sunweb.be logo

Reply from Sunweb.be

Dear Madam Ceulemans,



Thank you for your kind feedback!


We’re happy to hear that you find it always easy and fast to book. We hope to welcome you again for your next holiday.

In name of Sunweb, I would like to wish you a lovely week ahead.

Kind regards,
Evi
Team Webcare Sunweb


Rated 5 out of 5 stars

Easy use

Easy use, good prices, wide range of accomodations

March 26, 2026
Sunweb.be logo

Reply from Sunweb.be

Dear Ronald,



Thank you for your kind feedback!


We’re happy to hear that you find our platform easy to use and that you appreciate the good prices and wide range of accommodations. We hope to welcome you again for your next holiday!

In name of Sunweb, I would like to wish you a lovely week ahead.

Kind regards,
Evi
Team Webcare Sunweb


Rated 4 out of 5 stars
Sunweb.be logo

Reply from Sunweb.be

Dear Bart,



Thank you for your kind feedback!


We’re very happy to hear that everything was well arranged. We hope you had a wonderful holiday and would be delighted to welcome you again in the future.

In name of Sunweb, I would like to wish you a lovely week ahead.

Kind regards,
Evi
Team Webcare Sunweb


Rated 4 out of 5 stars

Really easy and very helpful

Really easy and very helpful that you can arrange everything through Sunweb, from baggage to transport and more. However, the final price can sometimes turn out to be much higher than initially suggested.

April 3, 2026
Sunweb.be logo

Reply from Sunweb.be



Dear sir/madam,
Thank you for sharing your 4 star review with us.
We are glad that you appriciate all the options we have! I can understand that the price turns out different than you expected after adding extra options. 
We offer it like this because soms clients will use some extra's and some clients don't. 
Best Regards,
Marjorie
Team Webcare
 

Rated 5 out of 5 stars

Just great

Just great and better than Tui

March 27, 2026
Sunweb.be logo

Reply from Sunweb.be

Dear sir/madam,
Thank you for sharing your 4 star review with us.
We are so glad to read that you are happy with our offer!
Best Regards,
Marjorie
Team Webcare
 

Rated 5 out of 5 stars

Good price/quality - complete information

-good offering
-good price/quality
-good functioning website & app
- clear and timely communication and information on the travel in the app/email/sms

April 1, 2026
Sunweb.be logo

Reply from Sunweb.be

Dear Veerle,



Thank you for your positive review!


We’re delighted to hear that you are satisfied with our wide offering, competitive price-quality ratio, and the ease of use of our website and app. It’s also great to know that our communication and travel information via app, email, and SMS met your expectations.

We truly appreciate you taking the time to share your experience. In name of Sunweb, I would like to wish you a lovely week ahead.

Kind regards,
Evi
Team Webcare Sunweb

Rated 5 out of 5 stars

Easy to book

Easy to book. Lots of choice.

March 20, 2026
Sunweb.be logo

Reply from Sunweb.be



Dear sir/madam,
Thank you for sharing your 5 star review with us.
We are glad that you are happy with our offer! 
Best Regards,
Marjorie
Team Webcare
 


Rated 4 out of 5 stars

Clear enough of review

Clear enough of review, could do with a bit more details on specifics at accomodation.

March 20, 2026
Sunweb.be logo

Reply from Sunweb.be



Dear sir/madam,
Thank you for sharing your 4 star review with us.
We are glad that most of it was clear for you and we thank you for your feedback! 
Best Regards,
Marjorie
Team Webcare
 

Rated 4 out of 5 stars

Booking easy

Booking easy, hopefully goed accommodation. A little bit of pity that you must pay supplement by choosing another more convenient flight. We'll see after holidays how it was.

March 19, 2026
Sunweb.be logo

Reply from Sunweb.be

Dear Dimitry,


Thank you for your review!
Great to hear that the booking process was easy.
We understand it can be a bit disappointing that a supplement is required when choosing a more convenient flight, but we hope the added comfort is worth it.
Wishing you a wonderful holiday! 
We’re curious to hear how everything was once you’re back.

Met vriendelijke groet,
 
Natalia
Team Webcare Sunweb

Rated 4 out of 5 stars

Just fine

Just fine, no problems

March 24, 2026
Sunweb.be logo

Reply from Sunweb.be

Dear Renate,


Thank you for your feedback. We’re glad to hear that everything went smoothly and that you had no problems.


We hope to welcome you again in the future!

In name of Sunweb, I would like to wish you a lovely week ahead.

Kind regards,
Evi
Team Webcare Sunweb


Rated 5 out of 5 stars

easy booking

March 15, 2026
Sunweb.be logo

Reply from Sunweb.be

Beste Christel,

Wat fijn om te lezen dat het boeken zo makkelijk ging, daar doen we het voor! We proberen het hele proces zo soepel en overzichtelijk mogelijk te maken, zodat jij zorgeloos naar je vakantie kunt uitkijken.

Hopelijk zien we je snel weer terug voor een volgende trip!

Met vriendelijke groet,
Josefien
Team Webcare

Rated 5 out of 5 stars
Sunweb.be logo

Reply from Sunweb.be



Dear Mister of Madam Vermeylen,


Thank you for your feedback. We are happy to hear that you found the booking process very easy and comfortable.


We hope to welcome you again in the future!

In name of Sunweb, I would like to wish you a lovely week ahead.

Kind regards,
Evi
Team Webcare Sunweb


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