Swissquote Reviews 

the IA assistant gives very complete answers to my questions

* Easy to use.
* You can generate money and more.

I am not yet well adjusted to your page logic, so I am quite often lost not finding the icon that provides me with the steps I want to execute. Your AI assistant is very helpful to me.

Did Yuh belong to SwissQuote?
If so, please let me know where we stand with respect
to Yuh today?
And what can I expect will be my next Yuh experience?
I thank you in advance for any info on this matter.
- Pal -

The response received was clear and easy to understand.

Simple to use, reliable, responsive when help needed. Somewhat premium pricing but overall very good

Unfortunately, my personal experience with Swissquote has been disappointing. My account-opening process started in February 2026 and lasted approximately eight months, with numerous documents and clarifications provided along the way.
In the end, I was informed that the bank could not proceed due to my “activity and country of residence.”
I fully respect the bank’s right to make its own compliance and client-acceptance decisions. However, considering that information regarding my professional activity and residence had been provided from the beginning of the application process, I believe such fundamental eligibility criteria could have been identified and communicated much earlier.
Eight months is a very long time to wait for a decision based on information that was available at the beginning of the process.

UPDATE#2: Finally they called me on the phone and some of the issues were corrected, so I modified my one star rating. They admitted that support is overloaded.
UPDATE#1: Funny thing that you can respond to a Trustpilot review in few hours, but not to my business messages in several days. Maybe you should reallocate these resources to the customer services...

Worst service ever. Months after opening the account and sending documents after documents to prove that I am not laundering money (the total sum was less than 45.000 EUR), they asked for more documents. When I had a negative cash balance, I sent 1.000 USD to cover that. They demanded more documents and since their customer service takes many days to respond the system returned my money and I lost 200 USD in fees. I cancelled my account.

i did not know that stempelgebühren very high are

Absolutely disgraceful. I deposited my money in good faith and Swissquote blocked my account with NO warning, NO explanation, and NO communication whatsoever. Just locked out. My own money, frozen, and radio silence.

It has now been TWO MONTHS. I have contacted them repeatedly and gotten nothing but silence or vague non-answers. No timeline. No reason. No resolution. This is my money we're talking about, held hostage by a company that apparently thinks it can just ignore paying customers indefinitely.

For a regulated financial institution this is completely unacceptable and honestly borderline scandalous. How is it legal to hold someone's funds hostage with zero transparency for months on end? If you're thinking about opening an account here, think twice — this is exactly the kind of nightmare scenario you don't find out about until it's too late and your money is already stuck.

Avoid. Avoid. Avoid.

★★☆☆☆

I’ve been a Swissquote customer, but unfortunately my experience trying to close my account has been extremely frustrating.

I have been trying for weeks to withdraw my remaining funds and close the account, following the instructions provided, but have repeatedly run into problems. Despite contacting Swissquote several times, I have struggled to get the support needed to resolve what should be a relatively straightforward request.

What makes this particularly frustrating is that I continue to be charged the €15 monthly fee while the account remains open, despite actively trying to close it.

For a financial institution of this size, I expected the account closure process and customer support to be much more efficient. I hope Swissquote resolves this promptly and improves the process for other customers.

Rude and incompetent customer service.
Called to ask for a statement of realised gain at year end and after 30 minutes they just hang up on me. Even though their website say they can provide.

FYI
extract of the website q&as:

How do I get my tax statement?
[…]
Download a sample tax statement with or without capital gains.

Absolut amazing service.

I have had a very positive experience with Swissquote. The platform is professional, secure and easy to use, with a wide range of banking and investment services. I have also found the customer service team helpful and responsive whenever I have contacted them. Overall, I am very satisfied with the servic

Extremely slow process. Around 3 weeks until they approved opening my account. Then I wanted to open another type of account inside my original account, it has been 4 weeks and the account still not open... Pending!!!!
I called customer service 3 times, and they never helped, and they are unfriendly.

I hate this process and I will probably close everything with them very soon. The worst banking experience ever!

On September 14, 2026, I submitted a question to customer support Swissquote.eu, and it said that I would receive a response within two business days. However, it has now been six days and I still haven’t received any response.

I find this quite strange. After all, it is a Swiss bank, and I would expect customer support to be at a high level as well. It is starting to make me feel uneasy knowing that in some urgent situations they might simply not be able to help me.

They have a support phone number listed, but I cannot call them because I don’t speak their language. I also carefully read through the reviews about them and noticed that they seem to give everyone the same standard response: “Please send us a message through the form in your account.” The problem is that this is exactly the same form I already used to contact them.

Great experience. Easy to use. I have no complaints.