Talabat Reviews 

Honestly, the worst customer service ever here in UAE!!! Very rude people and doesn't offer any help or solutions. I bought an item by mistake and it was 14 Dhs per piece where I bought 8 pcs, I contacted them immediately to return it so that u can get the correct one but they refused as per the policy !!! Which policy if the product is sealed as it is !!! Definitely worst app ever

Was scammed by talabat paid 700 egp for ice cream they sent wrong flavor admitted the mistake after i sent pictures then refused a refund because the merchant didnt answer the calls.

Absolutely appalling customer service from Talabat. I wish i could give a worse rating.

I placed an order which I never received, despite it being marked as “delivered” on the app. I contacted customer service and went back and forth with them explaining that nothing had been delivered to me.

Instead of refunding the money I had paid, Talabat refused to return it to my card and offered me 40 QAR in Talabat credit instead. I did not want credit — I wanted a refund for an order I PAID FOR AND NEVER RECEIVED.

What made the situation even worse was when I asked for proof that the order had actually been delivered. I was told that the proof of delivery was “for them” and not for me. How can a company claim an order was delivered, refuse to provide the customer with evidence of that delivery, and then refuse to refund them?

I was left without my food and without the money I had paid for it.

The whole experience was incredibly frustrating and has completely undermined my trust in Talabat. If an order genuinely goes missing, customers should not have to fight this hard to get their own money back.

Most of my experiences with Talabat have been great, but yesterday I encountered a problem with my order and requested a refund for an item. This is normal and has happened several times. I received a call and a ticket was opened. However, I wasn't refunded for the item. When I requested the refund, the support team responded with the same message as before, promising not to repeat the problem, but with a different employee name. What's the point of this promise? I'm disappointed with the Talabat team, even though I used to prefer them.
Update:
I was contacted by Social's email after I had previously emailed them, but nothing was resolved or compensated for the problem. I used to consider their app the best, but now it's a complete failure. Unfortunately, this is how low your standards have fallen, and you're no longer retaining your customers.

Extremely disappointed with Talabat’s service as a merchant partner in Dubai. Recently, our menu completely vanished and reverted to an old menu with incorrect items and outdated pricing-(
on device, customer app and partner portal.

​We have been trying to reach them for support for four straight days to get this critical issue to resolved, but no one seems to care or take action to resolve it on an urgent manner.

​For a platform that charges higher commission fees than every other delivery competitor in Dubai, this level of technical neglect and unresponsive account management is completely unacceptable and unprofessional. We will be officially closing our account and leaving the platform very soon.

It was a terrible experience,

I waited for more than an hour for my order, only to be informed that the order had been cancelled and that the amount had been refunded to my wallet.

When customer care called me, I tried to explain my complaint, but the representative hung up the call without even listening to my concern.

Overall, it was a very disappointing experience with the order and extremely poor customer service.

I am extremely disappointed with the customer service at the Talabat Scoop booth in Doha Festival City . The staff were very unhelpful and their attitude towards customers was far from acceptable. Instead of trying to assist or resolve the issue, they showed little interest and made the whole experience unnecessarily frustrating.

Good customer service should be about being polite, respectful and willing to help, but unfortunately, I experienced none of that. For a well-known company like Talabat, I expected much better standards.

I hope management takes this feedback seriously and provides proper training to the staff, because this kind of service can easily make customers choose another company in the future.

The driver Amir came, called and instructed him to please leave my order in front of my room door as my baby is sleeping and I can't leave her. I clearly informed him the room number and the floor and villa number. He deliver to wrong room. When I called him he just said to check outside.
This is NOT a proper service and right way of treating the customer. TALABAT/CARREFOUR pls inform your drivers to at least treat your customers properly

I wish I could give Talabat Jordan less than 1 star.

About a month ago, I placed two separate orders through Talabat, and both orders were cancelled. I chose to have the money refunded back to my bank account, but unfortunately, I have now been waiting for more than a month and still have not received my refunds.

The customer service experience has been extremely frustrating. No one has been able to give me clear or consistent information. Every time I contact customer service, I am told something different about the refund, but nobody actually solves the problem.

Waiting more than a month for money from two cancelled orders is completely unacceptable. I am extremely disappointed with both the refund process and the customer service.

⭐ 1/5 — Extremely Disappointing Customer Service

I’m a Talabat Pro customer and use Talabat almost every single day, which makes this experience even more disappointing.

I purchased a pharmacy product through Talabat for approximately AED 1,000. The product is designed to be used once a week over four weeks. During the third and fourth weeks, the device became faulty and started leaking, making the remaining product unusable.

When I contacted Talabat, I was simply told that because more than 72 hours had passed since the purchase, they could not refund or replace it.

How does that policy make sense for a product that is specifically designed to be used over FOUR WEEKS?

I completely understand having a 72-hour complaint window for food or immediately consumable items. But applying the same blanket policy to an expensive pharmacy product where a fault may only become apparent weeks into its intended use is completely unreasonable.

I paid around AED 1,000 for a product that became defective during its normal usage period, and Talabat’s response was essentially that there was nothing they could do other than “take notes.”

No replacement. No refund. No meaningful escalation or resolution.

For a company I have supported almost daily as a Pro customer, I expected significantly better customer service and, frankly, some common sense when applying policies to different types of products.

Extremely disappointed with how this was handled.

This is not the first time we have experienced this with Talabat, which makes this latest incident particularly frustrating.

We ordered food through Talabat and paid for the order online. When the rider arrived, my mother answered the door. He then told her she needed to pay an additional AED 2.50, which he said was appearing on his rider screen.

My mother explained that the order had already been paid online and even offered to pay the amount online if it was genuinely a legitimate charge. She was trying to resolve the issue and simply complete the delivery.

Instead, the rider continued arguing with her and insisted on the payment at the door.

That is the problem.

This was not a customer refusing to pay a legitimate charge. She was actively offering to pay it through the official online system. Yet the rider continued insisting on his own interpretation of what appeared on his device.

And this is particularly concerning because we have already complained about this same type of recurring issue.

We have previously experienced riders:

Asking for cash on prepaid orders
Referencing unexplained small amounts on their devices
Mentioning bag/service-related charges that did not clearly correspond with the customer's receipt
Creating confusion at the doorstep over amounts that the customer had not been told were outstanding

We previously submitted a formal complaint specifically about this recurring problem. Now it has happened again.

The AED 2.50 itself is not the issue. The issue is why a customer with a prepaid order is repeatedly being confronted at the door with amounts that are unclear on the customer's side, and why riders are apparently unable to resolve those discrepancies through Talabat's own system.

If AED 2.50 is legitimately owed, it should be clearly displayed in the customer's order and payable through the app.

If it isn't owed, the rider should not be asking the customer for it.

And if the rider's system is showing something different from the customer's order, that is an internal Talabat issue. Customers should not have to stand at their own front door arguing about Talabat's backend billing.

After the previous complaints, we expected this issue to be addressed.

It clearly hasn't been.

The expected process for a prepaid order should be:

Paid online → rider arrives → order handed over → delivery completed.

Not:

Paid online → rider arrives → unexplained amount appears → customer offers to pay through the app → rider continues arguing at the door.

This is becoming a recurring operational problem, not an isolated misunderstanding. Talabat needs to address the underlying system and rider-training issue instead of repeatedly apologizing after the fact.

There was also a significant delivery delay with this order. The order was placed at 8:59 PM with an estimated delivery time of 40–55 minutes, but it did not arrive until approximately 10:40 PM, around 46 minutes after the latest estimated arrival time. The order contained raw beef, which arrived feeling like normal room temperature rather than properly chilled. While the delay does not by itself prove the meat was unsafe, receiving raw meat without it being noticeably chilled is concerning, particularly given the length of the delivery.

Strong Warning

⚠️ Very disappointing experience with Talabat.

I paid for my order, but it was never delivered because of an excessive delay caused by the driver. I contacted customer support repeatedly I’ve already spoken to around 10 different agents but every agent gave me the same response and refused to provide a refund.

How is it acceptable to take a customer’s money for an order that was never received?

I spent a lot of time contacting support, but nobody was willing to properly investigate the driver’s delay or take responsibility for the situation. I feel completely ignored as a customer.

Think twice before ordering if you expect reliable delivery and proper customer support. In my experience, the biggest disappointment wasn’t only the failed delivery it was being charged for something I never received and then being told there was nothing they could do.

YOUR STAFF BY THE NAMES OF IMMANUEL ASIF ASIF MASIH IS VERY RUDE, HE NEEDS TO HAVE SOME MANNERS AND LEARN HOW TO RESPECT OTHER PEOPLE'S WORK PLACES

Terrible Customer Service

Absolutely terrible experience with Talabat Egypt. My order #3827134868 arrived with missing items, and when I contacted customer support, there was no immediate or proper resolution.

Instead, I was told that someone would contact me within 24 hours. Seriously? I paid for my food, received an incomplete order, and now I’m expected to wait 24 hours because Talabat failed to deliver the items I paid for.

The missing food may seem like a small issue to them, but this is a basic service failure. What makes it worse is the lack of urgency and accountability when the problem was reported.

Very poor customer service, very poor complaint handling, and absolutely unacceptable response time. I expected much better from Talabat.

TALABAT PRO CUSTOMER LOCKED OUT OF THE ENTIRE PLATFORM — NO RESOLUTION

Since yesterday evening, the entire Talabat application has been unusable. Every restaurant, pharmacy, grocery store and other service is displayed as closed or unavailable, making it impossible for me to place any order or complete checkout.
Talabat support confirmed that the issue had been escalated to its technical team and assured me it would be resolved within 60 minutes. That commitment was not honoured. Despite repeated follow-ups, the problem remains unresolved, with no meaningful update or ownership from Talabat.
I do not use a VPN and have already deleted and reinstalled the application, removed and re-added my address, and restarted my phone. The same platform-wide failure continues. I am also paying for a Talabat Pro subscription, yet I remain completely unable to access the services and benefits I pay for—and Talabat has shown no urgency whatsoever in restoring them.
I require the immediate restoration of my account’s ordering and checkout functionality, together with an extension of my Pro subscription covering the entire period during which the platform has been unusable. All supporting evidence and previous complaint records are attached. Failing immediate resolution, I will submit the complete record to UAE Consumer Protection.

Bad customer service, when i wanted to order ice coffee caramel, i accidentally ordered ice coffee bb by accident, i quickly tried to change it but the restaurant confirmed it
When i quickly talked to customer support it TOOK THEM 12 MINUTES to finally respond to me, and an additional 5 minutes trying to “contact” the restaurant
and they finally responded “sorry, we couldn’t reach out to the restaurant”
right after my order was ready.
when i called the restaurant they told me “no one called us during the hour 11:01 to 11:07
i wonder if the customer support Actually called or not.

Today i had a very very bad experience, on Talabat for no reason, one of the rider came and delivered the order, my wife thought that I might have ordered and she paid him and he left, when she asked me I said no I didn't order those medicine, we contacted the Customer service that it was a wrong order kindly take it back and its useless for us, the customer service replied very rudely that we cant take it back, no reason no logic, when I replied the email they were even rude ane copied and pasted the same respons and closed the ticket.

I am very very very disappointed from this customer service behaviour I would never recommend this service anf closing all family accounts from this App immediately.

My delivery driver was very nice and one of the best talabat drivers his name is Khezar plz give him a raise or something I ordered at 4:31 I got my stuff at mabye 4:45 he is so nice and polite plz give him a raise

They have just taken two payments from my credit card yesterday for talabat pro. This happens every month where they take money from my cc for something I have specifically told them I don’t want.
Nobody calls just a message on their app. Very frustrated and upset

I had frozen groceries delivered, including meat. On arrival they were thawed and no longer frozen.
I contacted customer service, who hang up on me (twice). I then escalated it to management, who told me that the items are totally fine - according to pictures of the packaging that I sent them. Of course the temperature doesn't show on pictures.

I requested a replacement or a refund. Talabat declined.

In addition their drivers are terrible, disobeying traffic laws. They damaged my car twice already and the company refuses to compensate for repairs.

Edit: I tried reaching out multiple times on several platforms (social media, app, email, phone). Nothing helps, they refuse to be helpful. Despicable.