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TAXIBOX Reviews 

4,415
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,479 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the overall ease of the process, noting that everything is made simple from start to finish. The staff are frequently highlighted for being friendly, helpful, and professional, ensuring a smooth experience at every step. Many people appreciate the efficiency and competence of the delivery service, with drivers often going above and beyond. Consumers frequently highlight the excellent communication regarding delivery times and the precision with which boxes are placed, even in challenging spots. The service is often described as making complex tasks like interstate moves or renovations much simpler and stress-free. People also value the clear information provided and the smooth user experience from initial contact to final collection.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness, friendliness, and efficiency.... See more

Service

Users describe positive interactions with service, consistently highlighting the exceptional and amazing... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the efficiency, punctuality, and... See more

User experience

Customers report overwhelmingly positive experiences with the user experience, often describing it as... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the team's helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We used taxi box to transport from Brisbane to Melbourne from the very beginning to the end it’s been an exceptional experience. Friendly helpful staff couldn’t recommend them enough. Shout out to F... See more

Rated 5 out of 5 stars

This will be the second time I've run into Sean while using Taxibox services and I'm happy to say it all again: clearly very good at what he does and a top bloke on top of that too.

Rated 5 out of 5 stars

TaxiBox is AWESOME ! this is the second time ive used taxi box - the first was moving from Perth to Brisbane - that was so easy and quite affordable , this - move was within Brisbane and it was so... See more

Rated 5 out of 5 stars

Amazing service at every step of the way. Justine and her team were incredibly helpful, placed the box exactly where I needed it and promptly collected it. 10/10 highly recommend!!


Company details

  1. Self-Storage Facility
  2. Moving and Storage Service
  3. Storage Facility
  4. Warehouse

About TAXIBOX

Written by the company


Taxibox

About us


Mobile Storage | On-Site Storage | Cool Storage | Moving Interstate | Packing Supplies



TAXIBOX

Written by the company

Storage that moves? That's nuts.
Melbourne. Sydney. Brisbane. Gold Coast. Adelaide. Perth.

Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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4.9

All reviews

(4,415)

1,449 reviews in the last 12 months

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Rated 3 out of 5 stars

Extremely expensive and lacking in basic communication

The initial drop-off and pick-up in Adelaide was straightforward, but moving the boxes interstate to Brisbane was a very poor experience.

TAXIBOX changed their truck route scheduling, which delayed my delivery from the 21st of July to the 27th. Because of their delay, I missed my window to receive the boxes and was forced to pay for an entire extra month of storage ($368) on top of the $454 delivery fee. When I complained, they suddenly offered to revert to the original date, but by then we had already had to make other arrangements and weren't flexible enough to switch back.

To make matters worse, nobody even bothered to notify me when the boxes finally arrived at the Brisbane site—I had to call them myself to find out. Overall, a very expensive experience with poor communication and zero accountability for their own scheduling delays

August 3, 2026
Rated 5 out of 5 stars

A company with an old fashioned CUSTOMER service!!!

I was searching the net for a small container hire. There are a few businesses out there offering services for this purpose.
What stand out from the first minute was the price difference and the promt reaction for a quote and booking. I know from the minute I made up my mind for selecting TAXIBOX that I would not be disappointed.
I have to admit earlier this morning I had a furniture delivered from Harvey Norman (delivery people was polite, but I was just "another drop off" nothing else.).
When Eddie turned up from TAXIBOX (even earlier than I expected) it was a completely different experience. Friendly, polite, informative, chatty and most importantly appreciated my business. I received everything what I hoped for even more, a big smile and a beautiful open heart customer service. I can't recommend highly enough TAXIBOX and the service they provide. This company goes an extra mile to provide a service YOU NEED!

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Eddie was extremely polite

Eddie was extremely polite, friendly and knowable. Couldn’t have picked a better person for the job, if I could I would give him a 10/10.

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

5 star!

As a new customer to using taxi box i was concerned about how my items would be cared for during removal and drop. However no damage to items, excellent communication and delivery service. Eddie was fantastic and a great representative for taxi box! Highly recommend

August 3, 2026
Rated 5 out of 5 stars

Great experience. Corey.

Corey was efficient, friendly and thoughtful upon delivering our box. Placed the box neatly and carefully. Had a friendly chat and helped with some advice. Smooth and easy.

August 2, 2026
Rated 5 out of 5 stars

We used taxi box to transport from…

We used taxi box to transport from Brisbane to Melbourne from the very beginning to the end it’s been an exceptional experience. Friendly helpful staff couldn’t recommend them enough.
Shout out to Frank who collected the boxes for us in Brighton Vic such a friendly guy 10/10

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

This will be the second time I've run into Sean while using Taxibox services and I'm happy to say it all again: clearly very good at what he does and a top bloke on top of that too.

August 1, 2026
Rated 5 out of 5 stars

Brilliant

Amazing service at every step of the way. Justine and her team were incredibly helpful, placed the box exactly where I needed it and promptly collected it. 10/10 highly recommend!!

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Taxi box delivery was very good

Taxi box delivery was very good, easy tracking and lots of notice before delivery. The box was delivered by Eddie, who provided fantastic service, helping to choose best location for placing the box and advising the direction, etc, and was just very friendly and helpful indeed! Thanks for great service!

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

Smooth and Stress-Free Experience

The whole experience with Taxibox was excellent from start to finish. They answered all of our questions promptly and were incredibly helpful throughout the process. Eddie was efficient when collecting the box, arrived right on time, and provided friendly, professional service. I highly recommend Taxibox for their excellent customer service and reliability.

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

We booked this over a month ago with no…

We booked this over a month ago with no hiccups. The tiler then had to change our dates due to a machinery brake down. I phoned Taxibox and had no issues with changing dates.
Then Eddie drove up to our property with the 4 Taxiboxes. Eddie was very lovely. Gave us options and then we
Asked if he could turn one of the boxes
Around so it would be easy for us to load. Eddie didnt hesitate and just did it. He also said that he would be back when we are ready for them to be collected. A very pleasant and helpful young man. He was very professional
Thank to all the Staff. Bronwyn Russell

July 31, 2026

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