Order paid for and never delivered
I placed an order with the Estella branch through Just Eat at 22:40 on 12 August, with delivery estimated for 23:10.
The delivery time was later changed to 23:35. I waited in the hotel reception for around 40 minutes, until after midnight, but no delivery ever arrived.
What made the experience worse was that Just Eat then sent me a message saying that Telepizza Estella had reported the order as delivered. It was not delivered. By that point the restaurant had closed, so I couldn’t even contact them to find out what had happened.
I eventually had to raise a non-delivery case with Just Eat and request a full refund.
Exceptionally poor experience. A late delivery can happen, but an order not arriving at all and then being reported as delivered is simply not acceptable. Just Eat’s support process also made what should have been a straightforward issue unnecessarily frustrating.








