The Associate that helped me out, Nicole, was fantastic. Not only did she show that has the knowledge of the technical issues involved to her finger tips, but she also resolved all of them with incre... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been with Tello for a long time and have no intentions of switching to anyone else. Tello gives excellent customer service which is rarely ever needed. I get unlimited data, texting and phone f... See more
Company replied
The customer service person (Alison Claros?) was so knowledgeable that she literally blew my mind. I have a scheduled payment at Paypal for my Tello account and it was applied to a secondary corporate... See more
Company replied
The person who helped me was exceptional. He was very clear and articulate. His presence was pretty perfect as a support agent. And he was very cooperative and quick to make things easy to understand.... See more
Company details
- #3 of 18 best companies in Mobile Network Operator
- #17 of 50 best companies in Internet Service Provider
Written by the company
Tello is a telecom provider launched in 2016 on the US market with a strategy focused on low rates, no hidden fees, customizable plans, prepaid services with no contract commitments, and great customer care.
We're here to help!
Written by the company
- 24/7 Customer Service
Unlimited phone plan for $25/mo
Plan big, pay little!
Forever connected. Beyond affordable!
Get a single-line plan or take savings to a family level. Combine US calls & 4G LTE/5G data as you please. Plus, free calls to 60+ Countries with every Tello phone plan!
Join a service designed to save you money:
Get a single-line plan or take savings to a family level. Combine US calls & 4G LTE/5G data as you please. Plus, free calls to 60+ Countries with every Tello phone plan!
Join a service designed to save you money:
- Free Hotspot & Wi-Fi Calling
- No Contracts
- Nationwide coverage
- Bring Your Own Phone
Contact info
107 TECHNOLOGY PKWY, PEACHTREE CORNERS, 30092-2909, Atlanta GA, United States
- +1-866-377-0294
- customerservice@tello.com
- tello.com
4.5
Excellent
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Professional
Professional, kind helpful enjoyable... You name it 🙂
24/7, robot's speech relatively short and voila, ring ring and a human being ready to help
Not to be compared with other services, a different universe. Thank you 👍
June 13, 2026
Unprompted review
Website promotes ease of use but limited options for custom tailoring of available plans.
Website promotes ease of use and product value. Tello has removed tiers from their plans. Either for limited or excessive data and voice. Less available options tailoring a custom plan.
June 11, 2026
Unhappy With New Pricing
Previously, I would've rated them near 5-stars. But recent changes to their pricing plans have me extremely disappointed. They previously allowed rollover data, but in order to keep that now, we must pay a higher price, rather than the grandfathered price. Very disappointing.
June 10, 2026
You lost the number / account
You lost the number / account Darlene Witty whose number was (802) 393-9172,
She has a new number now.
She did making three attempts to pay for the numbrer.
June 12, 2026
Tello is great
Tello is great. But I’m not. I needed a lot of advice to figure it out: from friends, from other users and from many calls to the ever patient HUMAN reps.
Please keep the humans.
June 12, 2026
Honest and fair help
For about 3 weeks I was trying to connect my smart watch to my new phone and port anther phone from Google Fi. So Tello customer service asked me to call them to get help to activate the phone. I called and a friendly voice (her name Ivana) answered and patiently started to direct me what to do. I am 86 with poor hearing but she managed to slowly explain what and where to tap on confusing screen to get the job done. It would be great that live agents at Google Fi or other places to have at least 50% of Ivana qualities. It would be fair to mention that Tello is quite easy to get in touch with and not given a run around like most other businesses.
June 12, 2026
Unprompted review
Never answer the phone and don’t…
Never answer the phone and don’t respond to emails. Exhausted trying to get answers. And I’m not even a customer yet! Suggest looking elsewhere
June 12, 2026
Unprompted review
Great Price!
Great Price!
For the price of this service, I am shocked at the quality of the phone service.
So far it has been better than other services that charge double or triple.
June 10, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Fab and Ethical Mobile Phone/Data Network
Prive, Value and Convenience. Fabulaous User Dasboard that I can use and have complete control and flexibility for my Mobile Phone/Data Account!
June 10, 2026
Reply from Tello.com
Dear Mark,
We're so happy you find our dashboard fabulous and convenient! We appreciate your positive feedback on our service.
Tello
Great Customer Support Reps, and friendly pricing!
I'll be honest: Tello didn't work out for me — but that's on the technical requirements, not on the company.
I'm based outside the US and bought a plan hoping to activate the eSIM remotely. Turns out activation requires connecting to a US tower at least once, so if you're abroad with no US trip planned, this won't work for you. Keep that in mind before purchasing.
That said, the way Tello handled it deserves five stars on its own. Their support replied fast, didn't give me any runaround, and processed my refund quickly and without any drama — something many companies could learn from. It's rare to see a provider treat a customer this fairly when the sale doesn't work out.
If you live in the US (or can activate there first), I'd genuinely recommend Tello — affordable plans and a support team that actually cares. If I'm ever in the States, they'll be my first choice.
June 11, 2026
Unprompted review
Tello is super easy to use
Tello is super easy to use, very dependable and will recommend especially with the custom-built plan pricing. Paying for what I want and not paying for things I don't like, data usage vs minutes/SMS
June 9, 2026
Great Customer Service.
Mirvia - the rep who assisted me was great. My phone not working for a few days was a bit rough, as I missed some important calls but the CS rep was very thorough and kind.
June 11, 2026
Unprompted review
great and affordable
great and affordable , very easy to use , such a complicated experience made easy for any one with any needs of a number and package
February 3, 2026
Your representative could NOT fix the…
Your representative could NOT fix the problem over several days of trying to unlock my account which was the result of two unauthorized, fraudulent purchases having been made on it: 1) Plan changed and 2) SIM card ordered. These fake charges were reported the same day they occurred. Hours were spent trying to restore my Tello service. Needing my phone to work on a trip, I gave up, left Tello and ported my number to another service.
June 10, 2026
Reply from Tello.com
Dear customer,
Please accept our sincere apologies for the inconvenience you experienced.
We understand there was a delay reinstating your service. This happened because of the physical SIM card order pending in our system, which temporarily blocked us from making changes to your line. Once a shipping tracking number is created, the system clears, and we can usually restore service within minutes. However, we completely understand that you were in a rush for your trip and needed to transfer your number to another company right away.
Regarding the unauthorized access to your account, we immediately activated our security protocols. We verified our experts successfully guided you through the steps to secure your login and protect your personal information.
Furthermore, we can confirm that both unrecognized transactions have been fully refunded, and confirmation emails have been sent to you.
Sincerely,
Tello
Easy to work with
Easy to work with. Affordable and flexible.
Very accommodating support line with actual (knowledgeable) humans at the other end.
June 10, 2026
The quality and patience of Arian was…
The quality and patience of Arian was super appropriate and appreciated.
June 10, 2026
Unprompted review
Reply from Tello.com
Hi Julio,
We appreciate your feedback and we're very sorry you feel this way.
We reviewed your case and can confirm that our support team responded promptly to your inquiry and correctly identified the cause of the issue. As explained, the device being used is not compatible with our network because it does not support the required frequency bands. This is commonly seen with devices that were not manufactured for the U.S. market.
While we're unable to change a device's hardware compatibility, our team provided the available information and guidance regarding the issue.
If you have any additional questions, please remember that our support team is available 24/7 and will be happy to assist.
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