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Tenpin - Glasgow Reviews 

152
TrustScore 4 out of 5

4.1

Braehead, Soar Intu, King's Inch Rd, PA4 8XQ Glasgow, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We had a great time at Tenpin! We booked bowling and then interactive darts. The staff were fantastic and noticed we would have quite a gap between the activities so offered to sort it which was real... See more

Company replied

Rated 3 out of 5 stars

The bowling was brilliant. However being truthful the food was disgusting it felt as if it had been recooked we had our two grandkids they had one chip and they even said it was disgusting so we had t... See more

Company replied

Rated 5 out of 5 stars

Trouble free booking - helpful and pleasant staff at reception and at the bar - great fun for the children and trouble free technology!!! A real fun day out for all.

Company replied

Rated 5 out of 5 stars

We were there on two separate days for school trips. We played two games each and all pupils had a brilliant time. It was so easy to book and make slight ammendments. Customer service were very accomm... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • Braehead, Soar Intu, King's Inch Rd, PA4 8XQ, Glasgow, United Kingdom

  • 0333 034 6100

4.1

Great

TrustScore 4 out of 5

152 reviews

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1-star

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4.1

All reviews

(152)

9,577 reviews in the last 12 months

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Rated 5 out of 5 stars

Good experience

Very positive experience in every respect - from on-line booking - to checking in on arrival - welcome from and helpfulness of staff - good food
Overall - family really enjoyed our experience - no complaints or concerns.

August 6, 2026
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Reply from Tenpin - Glasgow

Hello John, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you enjoyed your recent visit to our Tenpin in Glasgow. We are pleased to hear you found the full process simple and our team helpful! We do hope to see you again soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Great Family Day

We had a great time at Tenpin! We booked bowling and then interactive darts. The staff were fantastic and noticed we would have quite a gap between the activities so offered to sort it which was really appreciated. This was honestly the perfect family day. Thank you.
We only booked half an hour for the darts and next time we will book for longer as the kids really enjoyed that.

August 6, 2026
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Reply from Tenpin - Glasgow

Hi Chevonne
Thank you for your wonderful 5-star review! We are so pleased to hear you had such a fantastic family day with us. It's great that our team was able to help with the gap between your activities. We look forward to welcoming you back for a longer darts session soon! Best wishes - Clare

Rated 5 out of 5 stars

Excellent deals

Excellent deals, excellent service, a great night

August 6, 2026
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Reply from Tenpin - Glasgow

Hi Ally
Thank you for your fantastic 5-star review! We are so pleased to hear that you enjoyed your visit and had a great night with excellent service. We hope to welcome you back again very soon! Best wishes - Clare

Rated 1 out of 5 stars

Organised chaos to ne honest

Organised chaos to ne honest? Booked at 1.30 someone in our lane? Told to go to Lane next to it? Someone in that lane! Half an hour later? Moved various people about and eventually got into first lane we were told to go in

August 6, 2026
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Reply from Tenpin - Glasgow

Hello
We are truly sorry to hear about the confusion and inconvenience you experienced with your booking and lane assignment. We understand how frustrating it must have been to be moved around. We are reviewing our booking and lane management procedures to prevent similar situations in the future. If you would like to speak to someone about your visit, please email the details to customer.feedback@tenpin.co.uk and use the subject "Review - Glasgow". We can then reach out to you directly. Best wishes - Clare

Rated 3 out of 5 stars

The bowling was brilliant

The bowling was brilliant. However being truthful the food was disgusting it felt as if it had been recooked we had our two grandkids they had one chip and they even said it was disgusting so we had to get them something else to eat when we came home .

August 4, 2026
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Reply from Tenpin - Glasgow

Hi Catherine
Thank you for your review. We're glad to hear you enjoyed the bowling. However, we are very sorry to hear about your disappointing experience with the food. We will make sure to pass your comments on to the team for improvement. We hope to welcome you back again soon. Best wishes - Clare

Rated 2 out of 5 stars

The bowling venue and experience was…

The bowling venue and experience was excellent. However, the food was horrible as it was covered in grease. Rustler burgers are nicer than the burgers served here. The staff were also passive aggressive as they challenged for ID after already serving me alcohol. Overall it was decent but we wont be back.

August 5, 2026
Unprompted review
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Reply from Tenpin - Glasgow

Hi Amanda,

Thank you for your 2* review at Tenpin Glasgow! We are very sorry to hear you've not had a great experience whilst on your recent visit to us. We will ensure this is passed across to the correct team to make any future improvements needed. If you would like this to be looked into further you can do this by emailing customer.feedback@tenpin.co.uk. Best wishes- Steph

Rated 5 out of 5 stars

Nice staff great day out 🙂

Nice staff and we enjoyed our time playing pool and the bowling thanks.

July 29, 2026
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Reply from Tenpin - Glasgow

Hi John,

Thank you for your fantastic 5* review at Tenpin Glasgow! We are delighted that you've had such a great time whilst on your recent visit to us and we look forward to welcoming you back again very soon! Best wishes- Steph

Rated 1 out of 5 stars

Was overcharged for bowling then once I…

Was overcharged for bowling then once I realised I went back and let the staff know to be told they operate a no refund policy even though it was their mistake to charge for 3 people instead of 2

July 29, 2026
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Reply from Tenpin - Glasgow

Hello Robert, thank you for leaving a review of Tenpin Glasgow! We are very sorry to hear of your recent experience! To discuss your visit further please can you email us at customer .feedback@tenpin.co.uk with the subject as 'Review - Glasgow' Best wishes - Mel

Rated 5 out of 5 stars

Staff very friendly and…

Staff very friendly and helpfull.....lots of things to do...

July 29, 2026
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Reply from Tenpin - Glasgow

Hi Jim, thank you for leaving a 5* review of Tenpin Glasgow! It's lovely to hear how friendly and helpful you found our staff and that you found everything you were looking for. We look froward to welcoming you back again soon. Best wishes-Leila

Rated 5 out of 5 stars

Staff really nice

Staff really nice, booking ran on time

July 29, 2026
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Reply from Tenpin - Glasgow

Hi Lorna
Thank you for your fantastic 5-star rating! We are so pleased to hear that our team provided excellent service and that your booking was handled efficiently. We look forward to welcoming you back again soon. Best wishes - Clare

Rated 3 out of 5 stars

We had a birthday party booked for our…

We had a birthday party booked for our daughter we had a few issues with the food order during the party which was delayed by more than an hour we had spoke to staff a number of times to see what the delay was only to be told it won't be long as time past a young female staff member came across to apologise and to see if there was anything she could do to resolve it she came back with free chips and extra juice for everyone and plenty of apologies

July 25, 2026
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Reply from Tenpin - Glasgow

Hello
We appreciate you sharing your experience with us regarding your daughter's birthday party. We are truly sorry to hear about the delay with your food order and the frustration this caused. We are, however, pleased to know that a member of our team was able to address your concerns and offer a resolution. We will use your feedback to improve our service and ensure a smoother experience for all our guests in the future. Best wishes - Clare

Rated 5 out of 5 stars

Smooth online booking process and…

Smooth online booking process and everything ready for us when we arrived.

July 29, 2026
Tenpin - Glasgow logo

Reply from Tenpin - Glasgow

Hi Barry
Thank you for your excellent 5-star review! We are so pleased to hear that you found the online booking process smooth and that everything was ready for your arrival. We hope to see you again soon! Best wishes - Clare

Rated 1 out of 5 stars

Came for 2 for bowling we had two games…

Came for 2 for bowling we had two games to play. I ordered food at 10past 2 and food never came till 3:07 burgers were cold and so were the chips. We also had to mention to them that we still had no food twice and still nothing came out for another 30 mins

July 29, 2026
Unprompted review
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Reply from Tenpin - Glasgow

Hello
Thank you for taking the time to share your experience. We are truly sorry to hear about the significant delay in receiving your food and that it arrived cold. We understand your frustration and ask that you email the details to customer.feedback@tenpin.co.uk. Please use the subject "Review - Glasgow" and one of our team will reach out to discuss this with you. Best wishes - Clare

Rated 5 out of 5 stars

Staff was very kind and helpful

Staff was very kind and helpful was a slight delay but they were very accommodating and helpful throughtout

July 29, 2026
Tenpin - Glasgow logo

Reply from Tenpin - Glasgow

Hi Kai
Thank you for your fantastic 5-star review! We are so pleased to hear that our staff were kind and helpful, and that you had a great experience despite a slight delay. We hope to welcome you back again soon! Best wishes - Clare

Rated 4 out of 5 stars

Mid week night out

Cost was really reasonable, staff helpful
Kids enjoyed the gaming machines as well

July 29, 2026
Tenpin - Glasgow logo

Reply from Tenpin - Glasgow

Hi Paul
Thank you for your 4-star rating! We are so pleased to hear that you found the cost reasonable and our staff helpful. It's wonderful that the kids enjoyed the gaming machines too! Best wishes - Clare

Rated 5 out of 5 stars

Family fun day out!!!

Trouble free booking - helpful and pleasant staff at reception and at the bar - great fun for the children and trouble free technology!!! A real fun day out for all.

July 29, 2026
Tenpin - Glasgow logo

Reply from Tenpin - Glasgow

Hello
Thank you for your wonderful 5-star review! We are so pleased to hear that you had a fun day out with us and that our staff were helpful and pleasant. We're also glad the children had a great time and that everything worked smoothly. We hope to see you all again soon! Best wishes - Clare

Rated 5 out of 5 stars

Good fun

Good fun, easy ordering drinks via the QR code and we were able to add an extra game easily.

July 29, 2026
Tenpin - Glasgow logo

Reply from Tenpin - Glasgow

Hi Martin
Thank you for your 5-star rating! We're so pleased to hear you had a good time and found ordering drinks and adding games easy. We hope to see you again soon! Best wishes - Clare

Rated 3 out of 5 stars

Was a great game for my birthday

Was a great game for my birthday.

My son was trying to surprise me asked them to add Happy Birthday to screen to surprise me. He like NO don’t do that.
We know they have cause went for son’s birthday. And done it.

July 7, 2026
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Reply from Tenpin - Glasgow

Hi Lorna, thank you for leaving a review of Tenpin Glasgow! We are sorry to hear not all of your visit was as much fun as we would have liked and we will be sure to pass all of your feedback onto the relevant team! We do hope you were still able to enjoy your visit celebrating your birthday and we really hope to welcome you back again soon! Best wishes - Mel

Rated 5 out of 5 stars

The staff are always welcoming and…

The staff are always welcoming and apptoachable, my son loved the interactive darts, wasnt very pricey and all in a great day. Only bad thing, the fruit machines i lost about £50 on lol

July 14, 2026
Tenpin - Glasgow logo

Reply from Tenpin - Glasgow

Hi Paul, thank you for the lovely 5* rating of Tenpin Glasgow. We're so pleased to hear that you and your son had a great day and enjoyed the interactive darts. We appreciate your kind words and hope you'll visit us again soon for another fun experience!
Take care,
Kirsty

Rated 5 out of 5 stars

fun for kids

The kids just love ten pin bowling and the attractions after.

July 14, 2026
Tenpin - Glasgow logo

Reply from Tenpin - Glasgow

Hi there, thank you for the 5* review for Tenpin Glasgow! We're delighted to hear that you had a great visit with your family and that you enjoyed the bowling and arcade games. We look forward to seeing you again soon! Best wishes - Adelaide

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