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Tenpin - Gloucester Reviews 

165
TrustScore 3.5 out of 5

3.7

Centre Severn Barnwood, Gloucester, GL4 3HR Gloucester, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We had a lovely afternoon we arrived early and the receptionist offered us an earlier slot as they did have availability. Lots of fun and laughter. Staff were very busy and efficient. After the boys... See more

Company replied

Rated 5 out of 5 stars

Booked online and was a simple process once arrived to get our lane. Easy to get drinks, didn't order food. Not very busy fir a Saturday afternoon on 4 lanes being used. Other games there to play air... See more

Company replied

Rated 3 out of 5 stars

We booked an hour of bowling without realizing it wasn't possible to extend it; this wasn't clearly stated on the website. Our game was interrupted. We chose this bowling alley for its children's play... See more

Company replied

Rated 5 out of 5 stars

We had a wonderful evening at Tenpin Gloucester with a group of teenagers. The booking process was easy, the staff were friendly and helpful, and everything ran smoothly. The bowling lanes were wel... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • Centre Severn Barnwood, Gloucester, GL4 3HR, Gloucester, United Kingdom

  • 0333 034 6100

3.7

Average

TrustScore 3.5 out of 5

165 reviews

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3.7

All reviews

(165)

10,879 reviews in the last 12 months

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Rated 3 out of 5 stars

Bowling was great fun and easy to get…

Bowling was great fun and easy to get set up . Pizza was overcooked. Not much cheese on chips either part from that staff and facilities are good my kids had fun .

August 24, 2026
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Reply from Tenpin - Gloucester

Hi Keri
Thank you for taking the time to leave us a review. We're so glad to hear that you and your kids had fun bowling and that you found our staff and facilities good. We appreciate your feedback regarding the pizza and chips and will be sure to pass this on to the team for review. Best wishes - Clare

Rated 4 out of 5 stars

£72…..

£72 for 4 adults to have 2 games does seem a lot of money….. Staff were lovely and we had fun!

August 25, 2026
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Reply from Tenpin - Gloucester

Hi Kate
We appreciate your feedback regarding our pricing. We're truly glad to hear our staff were lovely and you had fun! Best wishes - Clare

Rated 1 out of 5 stars

Lanes not cleaned from previous…

Lanes not cleaned from previous players. Short staffed.

August 22, 2026
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Reply from Tenpin - Gloucester

Hello Alexa
We are very sorry to hear about the condition of the lanes and the staffing issues you experienced during your visit. We are actively addressing these concerns to ensure a better experience for all our guests. Best wishes - Clare

Rated 5 out of 5 stars

Staff friendliness

Staff friendliness
Clean atmosphere
Lots of fun

August 26, 2026
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Reply from Tenpin - Gloucester

Hi Lexi
We're so happy to hear you enjoyed your visit and found our team friendly, the atmosphere clean, and had lots of fun! We appreciate your wonderful feedback. Best wishes - Clare

Rated 5 out of 5 stars

We had a lovely afternoon with the Grandkids

We had a lovely afternoon we arrived early and the receptionist offered us an earlier slot as they did have availability. Lots of fun and laughter. Staff were very busy and efficient. After the boys played on some of the games, they love the pool tables and one of the scarry rides. As always a little gamble they handed in their tokens and got a boiled fruit lolly that pleased them! Booking was easy as was booking in. Easy to park and if we had wanted to eat there looked like a great selection.

August 19, 2026
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Reply from Tenpin - Gloucester

Hi Adrian, thank you for your fantastic 5-star review! We're so happy to hear you had a lovely afternoon and that our team could get you in early. It's great that the boys enjoyed the games and even got a sweet treat! We greatly appreciate your kind feedback and hope to see you all again soon! Best wishes - Rosie

Rated 5 out of 5 stars

Everyone was very helpful

Everyone was very helpful

August 20, 2026
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Reply from Tenpin - Gloucester

Hi Nigel, what a fantastic 5* review of Tenpin Gloucester! We are so happy to see you had the best time and we can't wait to see you again soon! Best wishes - Mel

Rated 5 out of 5 stars

Excellent facilities my grandsons…

Excellent facilities my grandsons enjoyed themselves immensely both in the softplay and amongst the arcade games. Excellent coffee as well.

August 20, 2026
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Reply from Tenpin - Gloucester

Hi Janet
Thank you for the fantastic 5-star review! We're delighted to hear that your grandsons had such a great time in both the soft play and arcade, and that you enjoyed our coffee. We hope to see you all again soon! Best wishes - Clare

Rated 3 out of 5 stars

Holiday bowling blues

Food was cold, toilets were dirty, staff totally unhelpful

August 20, 2026
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Reply from Tenpin - Gloucester

Hi Sylvia, thank you for leaving a 3* review of Tenpin Gloucester. We are very disappointed to hear this and we would like a chance to look into this for you. Please could you send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Gloucester' for somebody to investigate and get back to you regarding this. Best wishes-Leila

Rated 5 out of 5 stars

Great layout freindly helpfull staff…

Great layout freindly helpfull staff god deals on bowling

August 20, 2026
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Reply from Tenpin - Gloucester

Hi there, thank you for your 5* review of Tenpin Gloucester! It's lovely to hear that you enjoyed the layout, our bowling deals, and found our staff so friendly and helpful. We can't wait to welcome you back again shortly! Best wishes-Leila

Rated 5 out of 5 stars

Well worth the visit!

The whole visit was excellent, with very friendly staff and a thrilling bowling game for two! It was a pleasure

July 4, 2026
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Reply from Tenpin - Gloucester

Hi Thoams, thank you for the wonderful 5-star rating! We are delighted to hear that your visit was excellent, and that you enjoyed a thrilling bowling game with our friendly staff. We hope to welcome you back again very soon! Best wishes - Rosie

Rated 5 out of 5 stars

Arrived early

Arrived early, team were accommodating as lanes were free to allow us to start early.
All staff we encountered were very friendly.

August 12, 2026
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Reply from Tenpin - Gloucester

Hi Anita, thank you for the fantastic 5-star review of Tenpin Gloucester! We are so pleased to hear you had such a positive experience and that our team was able to accommodate you and provide excellent customer service and we hope to see you again soon! Best wishes - Mel

Rated 5 out of 5 stars

Friendly staff very helpful two of our…

Friendly staff very helpful two of our party are disabled and allowances were made for the time it took to complete our game. Food good but thought drinks were expensive. Will be going again overall great job

August 12, 2026
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Reply from Tenpin - Gloucester

Hi there, thank you for leaving a 5* review of Tenpin Gloucester! We're so glad to hear how friendly and efficient you found our staff and how much you enjoyed the food. We also appreciate the honest feedback regarding the drinks pricing and we hope to see you again soon! Best wishes-Leila

Rated 5 out of 5 stars

Loads of space

Always friendly and helpfull. Theirs all ways plenty of things to do their in between bowling.

August 12, 2026
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Reply from Tenpin - Gloucester

Hi Beth, thank you for the 5* review for Tenpin Gloucester! It's lovely to hear that you enjoyed our fun activities and the service from our team. We hope to welcome you back again soon! Best wishes - Adelaide

Rated 3 out of 5 stars

The atmosphere the side of the bowling …

The atmosphere the side of the bowling was good but the lack of staff for how many people they were serving was shocking especially during the school holidays.

August 12, 2026
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Reply from Tenpin - Gloucester

Hi Emma, thank you for the 3* review for Tenpin Gloucester! We're so pleased that you enjoyed the atmosphere, but we are sorry to hear that there had been an issue with the service and we will ensure that your feedback is passed on. We hope to see you again soon! Best wishes - Adelaide

Rated 1 out of 5 stars

Poor

Made a booking for laser tag that the staff were unprepared for and had to find someone to run it. Grumpy teenage boy ended up running it as was visibly getting annoyed with excited 8 year old boys.

August 12, 2026
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Reply from Tenpin - Gloucester

Hello Customer,
Thank you for taking the time to rate Tenpin Gloucester 1 star. We are truly sorry to hear about your disappointing experience with the laser tag booking. It's clear that we fell short of expectations, and we apologize for the inconvenience and the frustration caused by the staff's unpreparedness and the attitude displayed. We will be addressing these concerns with our team to ensure such situations are avoided in the future. All the best ~ Laura

Rated 5 out of 5 stars

The staff were helpful and friendly

The staff were helpful and friendly. All the areas were clean.

August 3, 2026
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Reply from Tenpin - Gloucester

Hello Sue, Thank you for taking your time to leave us a 5* review! We are so pleased to hear that you enjoyed your recent visit to our Tenpin at Gloucester. We will pass your comments onto our team. We do hope to see you again very soon. Many Thanks - Kimberley

Rated 4 out of 5 stars

Good

Good hot - table etc. clean. Booking process easy.
No drinks allowed in is a big issue for me as my autistic child will only drink Tesco apple and strawberry… so if you wish to sell this then I will stop bringing in his own drink. - rude staff member saying we can’t bring our own drinks in…

August 6, 2026
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Reply from Tenpin - Gloucester

hi Louise
Thank you for your 4-star rating. We're pleased to hear you found our hot food and tables clean, and the booking process easy. We understand your concern about bringing outside drinks, especially given your child's specific needs. We appreciate your feedback regarding the staff interaction and will review our policies to ensure a better experience for all our guests. Best wishes - Clare

Rated 5 out of 5 stars
Tenpin - Gloucester logo

Reply from Tenpin - Gloucester

Hi Lisa, thank you for leaving a 5* review of Tenpin Gloucester! It's wonderful to hear how efficient and friendly you found our staff and we can't wait to welcome you back again shortly! Best wishes-Leila

Rated 5 out of 5 stars

We had a wonderful time

We had a wonderful time; it was a chance to be with family and celebrate our 19th wedding anniversary. We will definitely be back again.

August 6, 2026
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Reply from Tenpin - Gloucester

Hello, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you had a great time with us celebrating such a special event! We do hope to see you again very soon. Best Wishes - Kimberley

Rated 5 out of 5 stars

All good bowling lane was ready early…

All good bowling lane was ready early which was handy as we were early.All went to plan.

August 6, 2026
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Reply from Tenpin - Gloucester

Hi Susan, thank you for the 5* rating of Tenpin Gloucester. Thank you for your fantastic 5-star rating! We're so pleased to hear that your bowling lane was ready early and that everything went to plan. We appreciate your positive feedback!
Take care,
Kirsty

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