The kids had a great time, great to see a deal on for Saturday too as it’s so expensive otherwise. It’s a shame festival park looks so run down on the outside, bring back laser quest next door. It... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had an excellent evening and a beautifully cooked, hot meal. All staff were so friendly, helpful and very polite. Our Brownies had a wonderful evening. Thank you to everyone at Ten Pin Stoke on... See more
Company replied
One player, a child, playing with 2 adults wanted the barriers up when it was their turn but unfortunately only 1 side came up. We reported it and a member of staff came quite quickly to try and recti... See more
Company replied
All the staff were very pleasant & friendly. It was my first time taking my grandaughter bowling & we had to ask a member of staff to help us as we didn't know how to start the game, the member of st... See more
Company replied
Company details
Written by the company
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Contact info
Festival Park, Stoke on Trent, ST1 5SP, Stoke, United Kingdom
- 0333 034 6100
4.5
Excellent
139 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Tenpin - Stoke
Hi Trinity, thank you for your 5* review of Tenpin Stoke and your positive feedback. See you again soon! Best wishes-Leila
There was no air con in the room so it…
There was no air con in the room so it got hot. When I asked for it to be put on it later started to leak. It was dealt with but each time I had to go to find a member of staff as we weren’t checked on
July 22, 2026
Reply from Tenpin - Stoke
Hi there, thank you for the 3* rating of Tenpin Stoke. We are sorry to hear that there was some disruption during your visit. Your feedback is important to us and we will ensure this is passed to the correct teams. Once again, we're sorry for any disappointment caused and hope you will still visit us again soon. Best wishes, Jade
We had an excellent evening and a…
We had an excellent evening and a beautifully cooked, hot meal.
All staff were so friendly, helpful and very polite.
Our Brownies had a wonderful evening.
Thank you to everyone at Ten Pin Stoke on Trent.
Booking was easy too over the phone and again the staff were very helpful. Thank you
July 14, 2026
Reply from Tenpin - Stoke
Hi Judith, thank you for the 5* review for Tenpin Stoke! We're delighted to hear that you had an excellent visit with your brownie group, and that our team provided a helpful and friendly service. We hope to see you back again soon! Best wishes - Adelaide
Fantastic for a party
Fantastic for a party. Very organised, kids absolute loved it. Lovely finishing touches with gifts and the dancing at the end.
July 14, 2026
Reply from Tenpin - Stoke
Hello Danielle, Thank you for taking your time to leave us a 5* review for our Tenpin at Stoke. We are so pleased to hear that you had a fantastic time at our site, celebrating a birthday. We are thrilled to hear that the children enjoyed the party and the additional extras with the package! We do hope to see you again very soon. Many Thanks - Kimberley
Reply from Tenpin - Stoke
Hi Gemma, what a great 5* review of Tenpin Stoke! We are so pleased you had an enjoyable visit and all went smoothly and we can't wait to see you again soon! Best wishes - Mel
Reply from Tenpin - Stoke
Hi Michael, thank you for your 5* review of Tenpin Stoke! See you again soon. Best wishes-Leila
It was the first time I’ve been Tenpin…
It was the first time I’ve been Tenpin bowling ,and I went for my sons tenth birthday.I just like to say the staff were wonderful , extremely warm and couldn’t do enough to help .Will definitely be returning
July 7, 2026
Reply from Tenpin - Stoke
Hi Marcus, what a wonderful 5* review of Tenpin Stoke! We are really happy to hear you had a great first visit to celebrate your son's birthday and received excellent customer service! We are also pleased to hear you will be visiting us again soon and we can't wait to welcome you back! Best wishes - Mel
Very helpful throughout the experience
Very helpful throughout the experience , friendly and very informative.staff were great and very knowledgeable
July 4, 2026
Reply from Tenpin - Stoke
Hi Catrina, thank you for taking the time to leave a lovely 4* review of Tenpin Stoke! We are delighted you had a great time and received excellent customer service and we can't wait to see you again soon! Best wishes - Mel
Bowlers on Lanes well spaced out so you…
Bowlers on Lanes well spaced out so you didn’t feel cramped. Clean and friendly atmosphere. Thoroughly enjoyed it and will be back again soon :)
July 1, 2026
Reply from Tenpin - Stoke
Hi Amanda thank you so much for this amazing 5* review of Tenpin Stoke! We are delighted you enjoyed your visit! We can't wait to welcome you back soon! Best wishes, Jade
Just a fun not too expensive few hours…
Just a fun not too expensive few hours out it was clean and staff were friendly, made the kids really happy to bowl a few rounds.
July 1, 2026
Reply from Tenpin - Stoke
Hello Jack,
Thank you for taking the time to rate Tenpin Stoke 5 stars. We're so pleased to hear you enjoyed your visit and that our clean facilities and friendly staff contributed to a fun experience for the children. We hope to see you again soon! All the best ~ Laura
They had a great time
The kids had a great time, great to see a deal on for Saturday too as it’s so expensive otherwise.
It’s a shame festival park looks so run down on the outside, bring back laser quest next door. It’s a central location especially with the Odeon Cinema next door and Waterworld just up the road. A lick of paint would make all the difference to this leisure area.
July 1, 2026
Reply from Tenpin - Stoke
Hi Matthew, thank you very much for the lovely 4* review of Tenpin Stoke! We are delighted to hear that your children had a great time and you were able to take advantage of one of our fab deals and we very much hope to welcome you back again soon! Best wishes - Mel
We love Tenpin
We love Tenpin. None in Cornwall where we live so always a nice treat.
Easy to book, good prices.
Nice atmosphere.
Love the arcade bit with the pool tables.
May 6, 2026
Reply from Tenpin - Stoke
Hi Lauren
We are so happy you love visiting us and consider it a nice treat! We appreciate your kind words about our booking, prices, atmosphere, and arcade. We hope to see you again soon! Best wishes - Clare
lack of attention
Called for attention more than once a d didn't get seen to. Was.unhappy ad we had balls stuck in the lane
June 24, 2026
Reply from Tenpin - Stoke
Hi Gary, thank you for taking the time to review Tenpin Stoke! We're very sorry to hear that there had been technical issues during your games and issues with the service. Please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Stoke' and we can pass this on to be looked into. We hope to see you again soon for a better experience! Best wishes - Adelaide
Great place to meet with family and…
Great place to meet with family and friends for a great game of bowling
June 24, 2026
Reply from Tenpin - Stoke
Hi Corinne, thank you for the brilliant 5* review for Tenpin Stoke! We're thrilled to hear that you had a great time bowling with friends and family, and we look forward to seeing you again soon! Best wishes - Adelaide
the place was way too hot
the place was way too hot , maybe air con needs fitting
and the food was the worst ive ever tasted
June 24, 2026
Reply from Tenpin - Stoke
Hi Lisa, thank you for taking the time to review Tenpin Stoke! We're sorry to hear that you found the venue to be too hot and that you didn't enjoy the food. We will ensure your feedback is passed on to be looked into and for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Stoke'. We hope to see you again soon for a better experience! Best wishes - Adelaide
Reply from Tenpin - Stoke
Hello PATRORICO,
Thank you for taking the time to rate Tenpin Stoke 5 stars. We're so glad you found the booking easy and our staff friendly. We appreciate your feedback and look forward to welcoming you back again soon. All the best ~ Laura
Great manager.
Bowling itself was great. However, we ordered food, pepperoni pizza and a portion of gluten free chips. We got a maguiritta pizza and raw in the middle chips. I returned the chips and explained. Was offered replacements for both and an apology. Accepted new chips but said the child had virtually eaten the pizza as he was hungry ( it was his birthday) so no new pizza needed. Better chips supplied and a full refund given. Shame they got it wrong in the first place, but a good comeback by manager. They brought out our homemade birthday cake, supplied a knife, candles, and lighter. Well done and thank you very much.
June 24, 2026
Reply from Tenpin - Stoke
Hello Anne,
Thank you for taking the time to rate Tenpin Stoke 5 stars. We appreciating you sharing your positive feedback with us! We're delighted to hear that the bowling was great and that our team was able to resolve the food order issue to your satisfaction. It's wonderful that we could contribute to your child's birthday celebration with the cake service. We appreciate your understanding and kind words. All the best ~ Laura
Grandson's 8th Birthday Party
I booked my Grandsons 8th birthday party and from start to finish it was fantastic... it was non stop fun and the kids loved it. A special mention to our host Olivia who looked after us. She was so attentive, making sure we had everything we needed and she was amazing with the children. It was everything I was hoping for and would highly recommend. Two games of bowling, food and fun... perfect!!!
June 13, 2026
Reply from Tenpin - Stoke
Hi Clare, thank you so much for this amazing 5* review of Tenpin Stoke. We are delighted to hear that the party was fantastic and that we exceeded your expectations! We really appreciate the kind feedback regarding our staff member and will be sure to pass these comments on. We hope to welcome you again soon! Best wishes, Jade
Service was great
Service was great, especially patient and helpful with my children (toddler and 9 year old)
June 17, 2026
Reply from Tenpin - Stoke
Hi Jade, thank you so much for this amazing 5* review of Tenpin Stoke! We are delighted that you received excellent customer service from our team and we can't wait to welcome you back soon! Best wishes, Jade
Reply from Tenpin - Stoke
Hi Rachel, thank you for rating Tenpin Stoke 5*! We hope to see you back soon! Best wishes, Jade
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.