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Tenpin - York Reviews 

144
TrustScore 4 out of 5

4.1

Stirling Road, Clifton Moor Centre, Clifton Moor, York, YO30 4WZ York, GB


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Rated 5 out of 5 stars

Booked online and were able to bowl When we arrived. Did arrive earlier than lane booking and had to wait to check in- think they were short staffed - but everyone was doing their best and it did not... See more

Company replied

Rated 5 out of 5 stars

The staff were nice and friendly and although there was major construction work going on at the venue it didn’t impede our play. The York Tenpin is amazingly priced and we got two bowling games for ha... See more

Company replied

Rated 5 out of 5 stars

The place was newly renovated and had some great new features, such as a self-service machine that lets you get your own card to tap on the game machine and play. This is quite handy because you can e... See more

Company replied

Rated 3 out of 5 stars

We really love bowling and the new additions you are making to our local Tenpin Bowling. However, during our last visit, some of the arcade machines were so loud, one of our party had to leave, and... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • Stirling Road, Clifton Moor Centre, Clifton Moor, York, YO30 4WZ, York, United Kingdom

  • 0333 034 6100

4.1

Great

TrustScore 4 out of 5

144 reviews

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4.1

All reviews

(144)

9,606 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good experience

Very good experience

August 6, 2026
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Reply from Tenpin - York

Hello, what a wonderful 5* review of Tenpin York! It is great to see you had a fabulous time and we can't wait to see you again soon for another 5* experience! Best wishes - Mel

Rated 3 out of 5 stars

Great bowling but far too loud

We really love bowling and the new additions you are making to our local Tenpin Bowling.
However, during our last visit, some of the arcade machines were so loud, one of our party had to leave, and it spoilt our game.
I know and understand its a busy place and everyone is there to have fun, I am in no way wanting to stop that, but please please do consider the noise pollution from these games, think one was Fast and Furious, as it really overwhelmed what we were doing, and no doubt others too.

July 30, 2026
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Reply from Tenpin - York

Hi Jill
Thank you for your feedback regarding your recent visit. We're glad to hear you appreciate the new additions to our Tenpin Bowling. We are very sorry to learn that the noise from some of our arcade machines, particularly the Fast and Furious game, impacted your experience and caused a member of your party to leave. We understand how this could be overwhelming and we will certainly take your comments into consideration to improve the atmosphere for all our guests. Best wishes - Clare

Rated 2 out of 5 stars

Minimum amount of £5 far too high

Too noisy, background music not necessary. Grandparents take grandchildren and it is very uncomfortable with the extra noise.
Dislike new minimum amount of £5 to play on machines. Too much!!!! We should be able to choose how much we spend.

August 6, 2026
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Reply from Tenpin - York

Hello
Thank you for your feedback. We are truly sorry to hear that the background music and noise levels made your visit uncomfortable, especially for your grandchildren. We also understand your concerns regarding the new minimum amount for the machines. We will certainly pass your comments on to the relevant team for their consideration. Best wishes - Clare

Rated 3 out of 5 stars

Bowling was good price for bowling was…

Bowling was good price for bowling was good. We paid best part of £55 for food and it was very disappointing. Both pizzas we rock hard and not very nice and chips were rock hard also.
Would return for bowling but would not eat. Domino’s would have been cheaper and better

August 6, 2026
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Reply from Tenpin - York

Hi John
Thank you for your feedback. We're pleased to hear you enjoyed the bowling and found the price good. However, we're truly sorry to learn that the food was so disappointing. Your comments about the pizzas and chips being hard are concerning, and we will share this with our team for immediate review and improvement. We appreciate you bringing this to our attention. Best wishes - Clare

Rated 1 out of 5 stars

Explicitly did not tick the box for…

Explicitly did not tick the box for marketing and spam email. Stop using my contact information for marketing and reviews.

July 29, 2026
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Reply from Tenpin - York

Hi there. Thank you for taking the time to leave a rating and review for Tenpin York. We are sorry for any frustration caused by the email! We will raise this internally so avoid it happening again. Best wishes, Jade

Rated 5 out of 5 stars

Great

Booked online and were able to bowl
When we arrived. Did arrive earlier than lane booking and had to wait to check in- think they were short staffed - but everyone was doing their best and it did not affect us. Renovation works going on at present but it did feel roomier than before (glad to see the back of the Covid screens!).

July 29, 2026
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Reply from Tenpin - York

Hi Katrina, thank you so much for the lovely 5* review of Tenpin York! We are so pleased you had such a fun time and did not have to wait too long for your lane! We hope this means you will visit us again soon and we look forward to welcoming you back again soon! Best wishes - Mel

Rated 1 out of 5 stars

The noise was so loud I understand work…

The noise was so loud I understand work was going on but to pay full price was a bit of a joke

July 29, 2026
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Reply from Tenpin - York

Hi Claire, firstly, thank you for leaving a review of Tenpin York. We are very sorry to hear that your recent visit did not meet your expectations. If you would like to discuss this further, please could you send an email to customer.feedback@tenpin.co.uk with the subject 'Review-York' for somebody to reach out to you regarding this. Best wishes-Leila

Rated 5 out of 5 stars

The staff were nice and friendly and…

The staff were nice and friendly and although there was major construction work going on at the venue it didn’t impede our play. The York Tenpin is amazingly priced and we got two bowling games for half the price of your Leeds venue.

July 29, 2026
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Reply from Tenpin - York

Hi Zoe, thank you for leaving a 5* review of Tenpin York! We're so glad to hear how friendly you found our staff and how amazing you found the pricing. We look forward to welcoming you back again shortly. Best wishes-Leila

Rated 5 out of 5 stars

Great time

Great time, equipment has been refreshed and the team there couldn't do more for us. Thanks very much.

July 29, 2026
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Reply from Tenpin - York

Hi Andy, thank you for the brilliant 5* review for Tenpin York! We're pleased to hear that you had a great time and that our team were able to help during your visit. We look forward to welcoming you back again soon! Best wishes - Adelaide

Rated 5 out of 5 stars
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Reply from Tenpin - York

Hi Mathew, thank you for the 5* review for Tenpin York! We're so pleased to hear that you found the venue clean and tidy and that our team provided a friendly service. We hope to see you again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

reasonable price

reasonable price
friendly staff
only really grip would be time from ordering on app to arriving on lane however place was busy and staff were looking busy so can be forgiven

July 22, 2026
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Reply from Tenpin - York

Hi there, thank you for rating Tenpin York 5*! We're thrilled to hear that you found the venue to be reasonably priced and that staff were friendly. We will be sure to pass your feedback on regarding wait times. We hope to see you again soon for another 5* experience. Best wishes, Jade

Rated 5 out of 5 stars

Fantastic family outing

Fantastic family outing, ten pin bowling and food. Will definitely go again!

July 22, 2026
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Reply from Tenpin - York

Hey John, thank you so much for the amazing 5* rating and review of Tenpin York. We're delighted to hear you had a fantastic time out as a family and enjoyed bowling and food. We look forward to your return!
Take care,
Kirsty

Rated 5 out of 5 stars

Bowling & Clown Bash Game stood out to me:)

The place was newly renovated and had some great new features, such as a self-service machine that lets you get your own card to tap on the game machine and play. This is quite handy because you can easily top it up when you run out. However, it can be tempting to overspend, but if you are disciplined, it won't get the better of you. Overall, the space was clean and spacious, and we enjoyed our day. My 2 sons and I had a fantastic time! Bowling was great for coordination and getting active, and I liked the clown bash game was so much fun and really tested my reaction time, focus, and hand-eye coordination. A brilliant way to exercise both the body and the brain. Highly recommend! Thank you

July 22, 2026
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Reply from Tenpin - York

Hey, thank you so much for the 5* rating and review of Tenpin York. We are so pleased to hear that you and your sons had such a fantastic day with us! It's wonderful to know that our newly renovated space and the self-service card system enhanced your experience. We're glad that you enjoyed the bowling and the clown bash game, finding them both fun and great for coordination and reaction time. We hope to see you again soon for another fun time!
Take care,
Kirsty

Rated 1 out of 5 stars

A lot of works going on that wasn’t…

A lot of works going on that wasn’t warned about prior to our visit and very loud which my toddler hated so ruined the visit slightly as it was her first time there

July 22, 2026
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Reply from Tenpin - York

Hello Sophie,
Thank you for taking the time to rate Tenpin York 1 star. We are truly sorry to hear that ongoing works impacted your visit, especially as it was your toddler's first time. We understand how disruptive noise can be. We hope that we get the opportuntity to welcome you back again soon and that your next visit is a 5 star experience. All the best ~ Laura

Rated 5 out of 5 stars

Everything as expected

Everything as expected

July 14, 2026
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Reply from Tenpin - York

Hi there, thank you for your 5* review of Tenpin York! We can't wait to welcome you back again shortly. Best wishes-Leila

Rated 5 out of 5 stars

son’s 6th birthday party

We booked a party for my son’s 6th birthday and it was brilliant from start to finish! Excellent value for money and the staff helping with the parties were so accommodating.

July 14, 2026
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Reply from Tenpin - York

Hi Kerri, thank you for your 5* review of Tenpin York! We're so glad to hear how brilliant your party experience with Tenpin was and that you found it to be fantastic value for money and that our staff couldn't do enough! We look forward to welcoming you back again soon. Best wishes-Leila

Rated 5 out of 5 stars

It was good atmosphere & good arcade

It was good atmosphere & good arcade. I was with my family & we all had fun games. Loved the screen to take a photo of us all with our names

July 11, 2026
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Reply from Tenpin - York

Hi Dawn, thank you for you 5* review of Tenpin York! We're so glad to hear that you enjoyed the arcade games and the atmosphere at our venue. See you again soon! Best wishes-Leila

Rated 2 out of 5 stars

Very disappointing visit

Very disappointing visit. It was a treat for my son. We arrived to what can only be described as a building site, a narrow walkway taped off, not even sure the place was open.
Once we found our way to a reception no warm welcome or explanation/apology for the building site that was going on around us. I was looking forward to a large draught Pepsi max with ice but oh no, there was no explanation just told the draught drinks weren't available so had to settle for a warm bottle of Pepsi max, no cup, no ice.
The place shouldn't be open until.the refurbishments are done!

July 13, 2026
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Reply from Tenpin - York

Hi there, thank you for taking the time to review Tenpin York! We are very sorry to hear that the refurbishments had impacted your visit, that some of our drinks had not been available, and for any disappointment caused. Please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - York', and we can pass this on to be looked into. We hope to welcome you back again soon for a better experience. Best wishes- Adelaide

Rated 3 out of 5 stars

No aircon extremely uncomfortable and…

No aircon extremely uncomfortable and hot but staff were nice particularly the bar staff

July 1, 2026
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Reply from Tenpin - York

Hi Ryan, thank you for taking the time to leave a review of Tenpin York! We are very sorry to hear that your recent experience was not as enjoyable as we would have liked! However, we are pleased to hear that the staff, particularly in the bar were nice. Your feedback is very important to us as this will help us to make improvements for future visits so please be assured all will be passed on! In the meantime, we do hope you will give us another chance and we look forward to welcoming you back! Best wishes, Jade

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