Extremely helpful. Didn't push expensive brands ,products or accessories. helped with set up, answered questions, reassured if problem would assist just had pop back. Product appropriate to need . H... See more
Company replied
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Was seen by the very pleasant Imran at the Highams Park store. I had a query regarding roaming charges and Imran explained everything to me. He also suggested switching to a sim only contract as it wo... See more
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Seamless, easy, clear and affordable. Clare at Tesco Mobile in store at Tesco Scunthorpe was beyond helpful! She made the process so easy and clear, she was super friendly, super efficient and really... See more
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The assistant who dealt with us was very helpful and explained everything for us in detail and made sure we could understand all the details we needed to know. This being one of the main reasons we de... See more
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Company details
About Tesco Mobile UK
Written by the company
About Tesco Mobile.
Welcome to Supermarket Mobile
This is the place where over 5 million customers come to enjoy our award-winning network. Why? We think like a supermarket, so you’ll always get great value, whether that’s on your coverage (we keep you connected across 99% of the UK on 4G); your phone (we give you Clubcard Prices, so you can get the phone you want for less); or your plan (we freeze your basic monthly usage price for the length of your contract when you take out a Clubcard Price deal).
We care for human connection and keep our customers at the heart of everything we do. That’s why being helpful is our bread and butter. After all, every little helps.
Supermarket MobileSuper speeds, clear connection
We share O2’s network, giving you 99% coverage across the UK on 4G – so there'll be no searching for signal. Plus, you can take it to the next level with the roll-out of 5G, meaning an even faster, even more reliable connection.
Coverage checkerSpend less with Clubcard
No other network gives you a Clubcard point for every £1 you spend, so you can save on your monthly phone bill or the cost of your dream phone. And with our exclusive Clubcard Prices, you have the power to instantly lower prices.
Clubcard benefitsPutting you in control
With our Anytime Upgrade Flex contracts, you decide how long you want to spread the cost of your phone, and you can chop and change your monthly data as often as you like – it’s totally up to you. Our plans are as flexible as our spaghetti.
flexible plans
The proof is in the pudding
At the 2024 Uswitch Telecoms Awards, we were really proud to be named Network of the Year, Best Network for Customer Service (for the third year in a row) and Best Handset Contract Network. And we’re rated as ‘Excellent’ on Trustpilot.
Awards & reviewsInstantly lower prices with Clubcard
Written by the company
- Unleash the power of Clubcard Prices
- With Clubcard Prices, you have the power to instantly lower prices, so you can bag sweet deals on pay monthly and SIM free phones, as well as SIMs, tablets and accessories. That’s instant savings across products, from the latest phones to your everyday fruit and veg, exclusively for Tesco Clubcard members. Don’t have a Clubcard yet? No problem – it’s free, quick and easy to join.
Clubcard Prices – Frozen for your contract
Shopping in the frozen aisle
We know how important it is to offer you frozen prices and we’re proud to be one of the only networks to do this. So, if you take out one of our exclusive Clubcard Price deals on a pay monthly phone or SIM only contract, you won’t need to worry about your bill going up mid-contract – because we promise to freeze your basic monthly usage price for the length of your contract.
Contact info
Shire Park, AL7 1GA, Welwyn Garden City, United Kingdom
- https://www.tescomobile.com/contact-us
- tescomobile.com
4.2
Great
92K reviews
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9 weeks without a signal then had the…
9 weeks without a signal then had the cheek after sending me 2 sim cards that it was my phone I brought from them.
They said I'd get a new phone but had to take out a new contract in the end £51 but when I phone them I was only paying £20 same contract. The problem was o2 mask broke down tesco moblie don't own one so takes it from o2 really bad service then phone me back and said if someone phones you about your new phone hang up because where having fake people phoning that there new phone our contract something wrong really bad service all round.
September 13, 2026
Unprompted review
Very good service
September 2, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Tesco Mobile UK
Thanks for leaving a review 🙂 We love all feedback and work to better our customer services and products for our customers. Thanks for taking the time out of your day to let us know how your experience went with us. 🙂 If you have any questions, chat with us in-app or drop us a message on Facebook or Twitter 👍
I've always had good conversation from Tesco since I travel abroad allot and never had any issues it takes care of it all thanks
When overseas travel Tesco is the best no probs whatever
September 27, 2026
Unprompted review
Reply from Tesco Mobile UK
Thank you for taking the time to leave your review and for your feedback 🙂 If you require any further assistance, please contact us on Facebook or Twitter, or head to the Contact Us page on our website.
Easy process very quick and efficient
Easy process very quick and efficient. Good service
September 27, 2026
Unprompted review
Reply from Tesco Mobile UK
Thanks for the 5-star review 🙂 If you have any questions, chat to us in-app or drop us a message on Facebook or Twitter 👍
If anyone
If anyone , mega struggling with their mobile bills I.e weekly or monthly! Tesco's recommended! Very knowledgeable indeed! Give yourself's ago!
September 27, 2026
Unprompted review
Reply from Tesco Mobile UK
Thanks for the 5-star review 🙂 If you have any questions, chat to us in-app or drop us a message on Facebook or Twitter 👍
The previous app was much better.
The previous app was much better.
I cannot get on with this one
September 27, 2026
Unprompted review
Reply from Tesco Mobile UK
Thank you for taking the time to leave your review and for your feedback. We’re very sorry to hear about this, Carmen. We'll feed this back internally. If you have any future questions regarding our network, please contact us on Facebook or X (Twitter), or head to the Contact Us page on our website.
Deplorable service
Deplorable service. No staff. No product knowledge, no people skills, no manners & no help.
Tesco are happy to take your money, but provide a substandard service!
September 26, 2026
Unprompted review
Reply from Tesco Mobile UK
Thank you for taking the time to leave your review and for your feedback. We’re very sorry to hear about this. We'll feed this back internally. If you have any future questions regarding our network, please contact us on Facebook or X (Twitter), or head to the Contact Us page on our website.
Great prices and data quantity.
September 26, 2026
Unprompted review
Reply from Tesco Mobile UK
Appreciate your feedback 🙂 If you have any questions, chat to us in-app or drop us a message on Facebook or Twitter 👍 Don’t forget to register your Clubcard to your account which can be done via the Tesco Mobile app.
All good though i didn’t get one of the…
All good though i didn’t get one of the offers i was offered.
September 18, 2026
Unprompted review
Reply from Tesco Mobile UK
Appreciate your feedback 🙂 If you have any questions, chat to us in-app or drop us a message on Facebook or Twitter 👍 Don’t forget to register your Clubcard to your account which can be done via the Tesco Mobile app.
The assistant wasn't very helpful
The assistant wasn't very helpful
September 26, 2026
Unprompted review
Reply from Tesco Mobile UK
Thank you for taking the time to leave your review and for your feedback. We’re very sorry to hear about this. If you have any future questions regarding our network, please contact us on Facebook or X (Twitter), or head to the Contact Us page on our website.
Reply from Tesco Mobile UK
Thanks for taking the time to leave a review 🙂 We do appreciate your feedback. If you have any questions, chat with us in-app or drop us a message on Facebook or Twitter 👍 Don’t forget to opt-in to our quarterly app competition of £1,000 Tesco vouchers. Just text YES to 28901 to enter!
Worst company iv ever dealt with…
Worst company iv ever dealt with regarding my sim only deal of unlimited usage. Iv contacted them numerous times,first time was customer service over phone and was told there was not a problem with the mast in my area.Went into store 3 times and no joy there either.Messaged through Facebook messager to be told the mast in my are is down and has been since the 10th of August.My Internet is absolutely shocking.Buffering all the time and keep getting messages saying my Internet is offline.They are ready at taking my payment every month but not helping with my enquiries properly at all.shocking all round service.
September 27, 2026
Unprompted review
Reply from Tesco Mobile UK
Thank you for taking the time to leave your review and for your feedback. We’re very sorry to hear about this, Sharon. If there's a fault in the area, our teams will work to fix it as soon as possible. If you have any future questions regarding our network, please contact us on Facebook or X (Twitter), or head to the Contact Us page on our website.
Quick and easy to upgrade my contract
Quick and easy to upgrade my contract
September 26, 2026
Unprompted review
Reply from Tesco Mobile UK
Thanks for taking the time to leave a review 🙂 We do appreciate your feedback. If you have any questions, chat with us in-app or drop us a message on Facebook or Twitter 👍 Don’t forget to opt-in to our quarterly app competition of £1,000 Tesco vouchers. Just text YES to 28901 to enter!
Great offer & straightfoward…
Great offer & straightfoward information online which led to a straightfoward purchase with the advice, expertise & guidance of the helpful, friendly, efficient colleague.
All went smoothly with the sim activation. Would recommend
September 19, 2026
Unprompted review
Reply from Tesco Mobile UK
Hi there 👋🏻 Thanks for your feedback. If you have any questions about your Tesco Mobile phone or account, drop us a message on Facebook or Twitter, chat to us In-App or head to the Contact Us page on our website, we'll be more than happy to help 🙂
Reply from Tesco Mobile UK
Thanks for the 5-star review 🙂 If you have any questions, chat to us in-app or drop us a message on Facebook or Twitter 👍
I am writing to praise the excellent…
I am writing to praise the excellent customer service I received from Cari at the Tesco Fforestfach store. While purchasing a new phone, I found Cari to be exceptionally patient, friendly, and knowledgeable. She took the time to check stock availability and clearly explained all the necessary details, making the transaction effortless. Furthermore, she offered excellent aftercare, welcoming me back when I returned the following day to resolve a quick query. The entire team provided a brilliant experience.
September 25, 2026
Unprompted review
Reply from Tesco Mobile UK
Thanks for the 5-star review 🙂 If you have any questions, chat to us in-app or drop us a message on Facebook or Twitter 👍
Would recommend it to everyone helpful…
Would recommend it to everyone helpful and knowledgeable staff who couldn’t be bettered good range of affordable options and no unexpected yearly increases
September 26, 2026
Unprompted review
Reply from Tesco Mobile UK
Thanks for taking the time to leave a review 🙂 We do appreciate your feedback. If you have any questions, chat with us in-app or drop us a message on Facebook or Twitter 👍 Don’t forget to opt-in to our quarterly app competition of £1,000 Tesco vouchers. Just text YES to 28901 to enter!
Everything was done in no time at all
Everything was done in no time at all. Assistant was very helpful.
September 26, 2026
Unprompted review
Reply from Tesco Mobile UK
Thanks for taking the time to leave a review 🙂 We do appreciate your feedback. If you have any questions, chat with us in-app or drop us a message on Facebook or Twitter 👍 Don’t forget to opt-in to our quarterly app competition of £1,000 Tesco vouchers. Just text YES to 28901 to enter!
bad coverage in my area
the coverage in my area is bad. i paid for but did not get extra data.
September 27, 2026
Unprompted review
Reply from Tesco Mobile UK
Thank you for taking the time to leave your review and for your feedback. We’re very sorry to hear about this, Nigel. If you still need help or have any future questions regarding our network, please contact us on Facebook or X (Twitter), or head to the Contact Us page on our website.
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