Tezenis Reviews 

I would like to express my disappointment with the customer service I received during my recent visit to nicosia mall store.I asked the cashier about your loyalty card and showed it to her. However, she responded in a very rude and unprofessional manner, informing me that I could only earn loyalty points by making purchases online.Having checked the information available on your official website, I understand that customers can also earn loyalty points when shopping in-store. Therefore, I was disappointed by the way my question was handled and by the incorrect information I was given.

Great example of why you should always purchase with credit cards and know your rights. I bought three bras and one broke as soon as I tried to put it on the first time. I sent them a photo in my very first email and they responded wanting 3 or 4 more. I explained I don’t have time for this and couldn’t provide photos with tags as I had cut them out to wear the bra. I added one more photo and they came back asking the same again - finally I just made clear that either they sort this out or I’ll get a refund from my credit card company and they quickly got back to say this was “approved” and issued.

Update to response: I appreciate that the employees were trying to be helpful, but in the tone of the emails and the responses, it did not feel this way at all. The responses were robotic and cold without explaining any of the below, so perhaps a bit of training for customer service to be more caring to its customers who have busy lives.

Bad customer service, package came with one item in no internal packaging, and the others all open as if someone had already opened this parcel. One item missing and another damaged. Online team said I have to wait to 'see if eligible' for a return.. ridiculous!

I ordered a bra. It arrived without any packaging—just thrown into a shipping bag—and it was dirty.

ASOS itself is fine, but I’m very disappointed with this Brand Partner. I ordered one size and received another, and the colour was also wrong. The delivery service has also been unreliable at times, with parcels not being handled properly. Please improve your order checking and delivery process.

Unacceptable online customer service and a huge delay in issuing my refund. Even though the company received my return at the Speedex HUB on July 23rd, and the e-shop formally committed in writing to issue the refund within 14 days of its arrival in Italy (meaning by August 20th at the latest), it is now September and I still haven't received anything. We are talking about a delay of over a month since the day they received the parcel. Now they are not even answering the emails i sent. I will never buy again from this company!!!!

Awful customer service. Bought panties, used two times. The second time broke. I asked for a refund based on the bad quality. They said is not their problem so no refund no nothing. Incredible!

NEVER AGAIN! Parcel came with 1/4 items, package was already opened when I received.. but customer care wouldn’t resolve on the day.. now I have to go through a whole bunch of unnecessary stress to get my own money back. Not reliable.. I wish I had checked the reviews here before buying anything from here.

Order never arrived. Took weeks of trying to contact customer service to get an answer. After three weeks I was told a refund had been authorised but it would take up to 14 days. Always amazes me how companies can take money immediately for payment of goods but refunds take two weeks which is utter rubbish.

Ridiculous maintenance symbols on synthetic material mix, soft bra with light underwire.
There is the ‘normal cycle machinge wash at 30 degrees’ symbol

There is the professional wet clean symbol

There is no hand wash only symbol.
The Professinal wet clean is a specialized, eco-friendly, water-based process designed for delicate garments. Complicated, expensive and ridiculous for a basic, synthetic bra costing less than USD20.00
By the time you have ‘professionally wet cleaned’ it 4 times, you have spent more than the cost of the item.

For a make of items manufactured in Sri Lanka to arbitrarily put on a care label both the obligation to ‘wet clean’ and the normal cycle machine wash at 30 without including the hand wash symbol is completely incoherent.

What happened:
I bought 4 of the bras in store.
Having worn the first one, I put it to wash in a 30 degree, delicate cycle.
At the end of the wash, the underwire had come out completely and was stuck in the washing machine. Luckily, I was able to extract it but the bra was clearly not fit for purpose.
I took it back to the store and the manager of the store told me the label recommended not washing it in the machine but washing it by hand.
Since this was in direct contrast to what the label actually said, the person was clearly not qualified to make any judgement or comment on the items sold in the store.
I at least got her to agree to replace the fragmented item but I wanted an assurance from the store that should the next bras (3 of them) have the same problem, I would get either replacements or refunds.
She said “We don’t do refunds” again in contradiction to her company literature (on the back of the receipt) and consumer legislation.

Faced with the manager of the store reinventing her company’s actual rules, the consumer legislation for the EU and the inability to read a care label for the products her employer sells, I took the replacement and left.
A company that employs people like this is to be avoided.
No matter how logical and legally sound your situation, there will not be a correct solution.
The quality of the product is catastrophic and the service is non-existent.
Avoid at all costs.

I am very disappointed with the return process.

I placed an order on March 14 for several items, which I paid for almost entirely with a gift card. However, they were too large for me, even though I ordered the same sizes as usual. I’m not sure what parameters your pajamas are designed by, but they are clearly not made for women who are 160 cm tall—they are very long.

Alright, I initiated the return with some difficulty on March 24, because initially my return was not registered and I had to submit it again. Today is April 17; my return has been received and processed, yet I am still waiting for my refund. A week ago, I was asked to provide my IBAN for the refund of the amount paid with the gift card, and I have not received any updates since then.

It is unacceptable, given today’s digitalized procedures, for a refund to take this long.

I would also like to mention that I have been a loyal Tezenis customer (or perhaps I was) for about 4–5 years. I have made purchases both in physical stores and online, and I have also returned items in-store without such delays.

You cannot retain customers if you do not respect their time and make them constantly follow up just to get their money back.

After being kept waiting by Tezenis for over two weeks about an order that wasn’t even being shipped, I ended up receiving an incomplete order. I had ordered the “Long Ribbed Openwork Cotton Pyjamas with Small Flower Print,” which is only sold as a set on the website, but I only received the top.

When I contacted customer service, they claimed, without any real basis, that the item isn’t sold as a set and that I had only ordered the top. This is despite the fact that I had ordered the same pyjamas in a different size a week earlier for the same price, and that one was delivered as a complete set.

After pushing back and providing proof that the pyjamas are only sold as a set, customer service agent Anai vaguely said my case would be passed on, but couldn’t give me any timeframe for when I’d hear back.

So if you actually want to receive complete orders and be treated properly by customer service, I wouldn’t recommend ordering from Tezenis.

Visited this shop today with my daughter Very rude young girl, I needed to sit down because I had a bad back and she said Up !! Very rudely that isn’t a chair…. It was a stool from one of the fitting rooms …. Disgraceful behaviour to visitors who actually bought from the shop

Ordered 15 products. Package arrives in an extra envelope. The inside package is damaged and there is a forma declaration from the shipping company that the package was damaged by them. Inside I only find 8 out of 15 products ordered. I wrote, called, sent photos of everything and after 2 weeks they said they are still "veryifying the complaint". I am really disappointed. Still don't know if/when I'll receive the resto of the products I paid for!
Unacceptable! I am thinking of sueing.

I needed to modify my postcode because their confirmation email somehow only recorded half of what I wrote. Contacted their customer service email within 5 minutes after purchase because it is weekend and there is no agent is available for chat. Received a reply hours after saying that it is not possible to modify any information after 15 minutes upon completing the purchase. I literally sent my request within 5 minutes after placing my order. The audacity..

I had a very unpleasant experience at this Tezenis store. The store manager was extremely rude and completely unhelpful. I came in to exchange an item due to what I believe was a mistake on the store’s end, but instead of assisting me, she refused to provide any service. She told me I had to go to another town to make the exchange simply because I didn’t purchase the item from her specific location.

I’ve never encountered such poor customer service. A brand should stand behind its products regardless of which branch sold them, and a manager should know how to treat customers with respect. I left the store feeling frustrated and disappointed. I will not be returning to this location.

I wish I read the reviews here before purchasing online, dispatch was very slow which is fine the worst is that the 8 items I purchased was simply dumped in the paper packaging like crumpled paper literally!!! There were fold marks so the items was once folded but this one was not thrown in the packaging folded they were literally crumpled as if it's done intentionally. This was a gift no way I can now gift it. On a fair note the material seems nice and soft I can't comment on the quality just yet. Only 1 star for the way they treated my purchases

Initially I bought a couple of the viscose merino wool tops because they were a cheaper alternative to intimissi, after hearing that they are owned by the same company I thought the quality would resemble intimissi. However I was completely wrong. The material for the Tezenis viscose merino wool tops are harsher and scratchier and they loose their shape very quickly. I ordered a size small and they look more like a médium. I also am un happy with the way it was packaged, all items were shoved into the bag with loose threads covering the clothes.

Three pairs of pyjamas shipped in very poor quality brown paper bag. Bag arrived torn down one side and two holes on the other side. This is the second time Tezenis have shipped me pyjamas in a poor quality bag. On the previous occasion items were missing.

Black Friday sale SCAM.
Prices of the items are raised up for the sale. I ordered items which were for example €8.99 on their website but on the package of the item was old price €3.99. They tried to cover price with the stickers but it was done so poorly that 3 out of 12 packages didn’t have a sticker..