The Sports HQ Reviews 

4,043
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers had a great experience with this company. Customers frequently mention the extremely fast delivery and great value for money on various sports items. People are really happy with the prompt shipping times and reasonable prices offered across their entire catalog. However, some customers also noted significant issues with unresponsive customer service and missing order confirmations. A few other people also felt that communication regarding tracking details and return policies was quite frustrating. Reviewers experienced persistent difficulties trying to reach support teams by phone when unexpected problems arose. Buyers occasionally found that getting updates or resolving product issues required extra effort.

What people talk about most

Product

Consumers find product quality and value to be generally satisfying, with reviewers praising competitive... See more

Delivery service

Clients share satisfaction on delivery service, frequently highlighting very fast shipping times and prompt... See more

Order

Users describe ambiguous interactions with order experiences, as many customers celebrate extremely fast... See more

Customer service

Reviewers highlight negative aspects of customer service, noting that communication is abysmal and telephone... See more

Price

Customers consistently note positive experiences with price, highlighting reasonable costs and exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was a big risk for me to try new clubs without testing them, but as a 60 year old man who is a stroke surveyor, I felt that single length clubs would be the way to go which would be easier for me t... See more

Rated 5 out of 5 stars

Ordered RAM golf bag on Monday , £30 lower price than anywhere else , delivered Tuesday - product as described - all round brilliant service

Rated 5 out of 5 stars

Wanted to write an honest review as there seems to be a bit of ambiguity around The Sports HQ. I ordered some RAM irons and received confirmation email straight away. Shipping tracking the day after a... See more

Rated 5 out of 5 stars

The company delivers very fast after ordering. Came within one working day. I was an annoying customer who ordered left handed golf clubs in error. Ed who deals with customer service provided... See more


Company details

  1. Golf shop
  2. also in
  3. Cricket Shop
  4. Fitness Equipment Store
  5. Furniture Store
  6. Outdoor Furniture Store

Written by the company

Selling a wide range of golf, cricket, fitness, home and leisure products.


Contact info

4.2

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(4,043)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 3 out of 5 stars

I could only give three stars

I could only give three stars. They had exactly what I needed but getting it and communication was abysmal. The website is horrendous. In the end I drove to the warehouse and the staff was exceedingly kind but the process was enough to make me look elsewhere in the future.

September 28, 2026
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Rated 5 out of 5 stars

Wanted to write an honest review as…

Wanted to write an honest review as there seems to be a bit of ambiguity around The Sports HQ. I ordered some RAM irons and received confirmation email straight away. Shipping tracking the day after and received the day after that. I’m not sure why people have had some bad experiences, but I couldn’t fault them and would happily use again.

October 1, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

Avoid at all costs, purchasing item fine, but only way to get a refund on items not delivered is raising a chargeback via your bank. No one responds, numbers just ring out.

September 22, 2026
Unprompted review
Rated 1 out of 5 stars

1 x Ram Golf 2EZ Fairway Wood 21° Flex: Senior

I have placed an order today 22/9/26 for a Ram 7 fairway wood, moneys taken from my credit card and no confirmation email has been sent I can’t track my order, the two telephone numbers I called never pickup absolute joke customer service, they let you place your order take your money then know response .
Ram golf please get your act together.

September 22, 2026
Unprompted review
Rated 1 out of 5 stars

Simply bizarre. Avoid.

Online order process was fine. Prices were good. Got a confirmation email. Then nothing. DHL reference number given was a fake. Phone never answered. I asked for an update via email and the answer was “update on what” as if they couldn’t understand why I might need an explanation!! Simply bizarre. I would avoid this company.

September 12, 2026
Unprompted review
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Rated 5 out of 5 stars

Exceptional Service

Service was exceptional.....Ordered late on Friday....arrived before 10am on Tuesday......used em 3 times already, will be looking to buy more items...Thankyou

July 27, 2026
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Rated 1 out of 5 stars

Shocking customer service

Shocking customer service ! It doesn't exist

Be very careful when ordering anything from this site you need to be 100% sure you are going to keep the item/s as you won't be able to return them

Terrible terrible service !

June 10, 2026
Unprompted review
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Rated 1 out of 5 stars

No Customer Service Response

Have been trying to contact customer services for months. Emails not replies to and no phone numbers get answered. Really don't know how they get such good reviews.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Great price and super fast delivery!

Ordered the golf bag yesterday afternoon and arrived before midday today with free next day delivery. The price was great compared to everywhere else I really highly recommend getting your gear here!

May 26, 2026
Unprompted review
Rated 1 out of 5 stars

I have placed an order and no…

I have placed an order and no confirmation email has been sent I can’t track my order and I can’t get anyone on the phone absolute terrible customer service they let you place your order but don’t even answer the phone absolute joke of a company

May 18, 2026
Unprompted review

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