Thumbtack Reviews 

I have hired several people from thumbtack some have been wonderful and some not so great however thumbtack support is amazing and they helped us make it right after having issues. I will be using their service again in future.

After no leads and taking money without refunds.I felt like this is how u make money by not issuing a refund is awful how do u run a company by not resolving a ussue.

I gave it two stars because it's a legit company. But I don't think they're going to last much longer. Nobody likes them. They're incredibly expensive they need an overall in management. What finally did it for me is charging me $100 for a job that I can only charge max $250. And I didn't even get the job even though it was a "direct" lead. If it was a lead only to me it would be worth $100 and barely. But it's misleading and deceiving. That direct lead went to other guys. So they could have made around $300 for one lead and only one of us got it. That's absolutely insane highway robbery. There are better platforms out there. Move on. And she never responded to my quote. But no refund granted.

Levi Larios saved me from despair this weekend. He offered his moving service on Friday evening for the next day, at a very reasonable price. My movers had no-showed and it was now Labor Day weekend. He picked up my new sofa from Scan. Design, after calling the salesman to give him a heads-up, he unwrapped and completely set it up in the living room, with Jose’s help. Then he transported my former sofa to the consignment store. So professional, so delightful to deal with. Do not consider any other mover for small jobs. He’s the best!!

This site scammed my company kept charging me before even accepting a customer didn’t want to refund had to report to my bank this site is a fraud do not use if you are a small starting of company, if you don’t care about losing hard earned money go ahead by all means. SCAM

Before you waste a lot of time and energy -- like I did - STOP. It is not free as advertised and they should be held accountable for saying they are. The whole setup is an elaborate ruse to charge for "leads." And they say they do a background check, which I doubt they do. There is no proof they do it. Some oversight board should seriously look into this farce.

Even though the business did not happen, but you took immediate action to reimburse the fund. I appreciate that.
Thank you

You will immediately be contacted by many people when you make a request on Thumbtack. When people come to your house, tell them that you are just getting estimates. DO NOT LET ANYONE START WORK IN ADVANCE OF GETTING AN ESTIMATE. MANY PEOPLE WILL IMMEDIATELY START THE WORK AND THEN EXPECT THE FULL AMOUNT THAT THEY ARE GOING TO CHARGE YOU.

Being charged unauthorized charges on my deactivated account. Very long hold times when trying to resolve on customer support. Impossible to resolve issues. Hoping they answer my hold call before battery runs out, over 1 hour so far, ridicules! Service and Refund Issues.

I want to say thank you to Anna who helped me through an issue with a company who used the Thumbtack platform to take advantage of their customers. She immediately helped me with a resolution .That company has been exposed for their fraudulent services and activities.

Anna went above and beyond to help us with our situation.

Thumbtack is hands down one of the most predatory platforms I have ever encountered as a service provider. I genuinely cannot say enough bad things about this company. Even their responses to negative reviews are filled with corporate talking points that completely miss the actual concerns being raised.
When you really look at their business model, it becomes pretty clear who their customer is: the service provider—not the customer. Yet the providers are the ones who seem to have the least protection. Their entire model depends on vendors paying for leads, and they have created a system where you can be charged repeatedly for customers who were never realistically going to hire you in the first place.
For starters, Thumbtack does not make it particularly obvious to customers that service providers can be charged simply for receiving a lead or message. Their platform also encourages customers to automatically “reach out to the top 3 pros in your area.” So with one click, Thumbtack charges three different businesses for the exact same customer inquiry. They also conveniently recently removed the ability for customers to see your actual pricing when submitting inquires to service providers upfront unless they read your profile. But with the feature to “message the top three pros” they simply do not. This means customers with budgets far below your minimum pricing can contact you anyway. They obviously aren't going to book you, but you are still be charged for the lead.
I've also had customers contact me about jobs that required special licenses or qualifications that I do not have. Thumbtack still charges for those leads and provides no meaningful protection or refund for situations like this.
Recently, Thumbtack changed its refund policy so that if a customer doesn't respond to any pros within 72 hours, you may receive a refund. Sounds great, right? Not really. The customer only has to respond once—even if they don't book anyone—and you no longer qualify for a refund. So if a customer responds to you with a simple “thanks” and never hires anyone, you've still paid for that lead.
At the same time, Thumbtack significantly increased lead prices. They tell providers that they can “choose lead prices that fit within their budget,” but there is an obvious catch: if your lead prices are too low, you receive little to no leads. I recently increased my lead prices significantly, yet my leads still decreased, and I'm still being flagged as “less competitive” even with the slider set roughly three-quarters of the way toward the maximum lead price selector.
And then there is the issue of fake or bad-faith leads. What's stopping a competitor from creating a fake profile and contacting multiple competing businesses simply to make them spend money on leads? What meaningful oversight is in place to prevent this? If businesses are being charged simply because someone sends them a message, there needs to be serious fraud protection and accountability. Instead, providers are essentially told: you pay us because someone clicked a button. That is not a sustainable or fair business model for service providers.
I understand that Thumbtack is a business and needs to make money. But there is a huge difference between charging for a legitimate customer acquisition opportunity and charging businesses for inquiries that were never viable customers to begin with.
If you're a service provider considering Thumbtack, I strongly recommend doing your research first. Read the reviews across multiple platforms, understand exactly how their lead charges work, and think carefully about whether the potential return is worth the cost.
As for me, I've had enough. I genuinely hope service providers eventually have better alternatives and stop supporting a platform that, in my experience, takes far more from vendors than it gives back.

So far the experience has been mostly good, but the one time it wasn't it was like pulling teeth to get even a partial refund from a vendor who screwed up a project so badly I had to have it ripped out and done over...

The pictures said it all, but it still took months to get fixed..

If you are reading this listen carefully the entire site is a SCAM. DO NOT ENGAGE ON THIS SITE.
You have been forewarned.
NEGATIVE ZERO STARS. FAKE COMPANIES AND NO RECOURSE OR POTENTIAL FOR CUSTOMER SUPPORT OR
COMMUNICATION.

Gets worse with age 3rd year on thumbtack back as a pro and what a waste of time and money! they sell leads to 4 professionals for one lead and charge 80+ dollars to each of them then the homeowner pays nothing and doesn't know the pros are charged. Worse predatory model ever and most people are shopping leads. you end up paying hundreds for work that never happens. This was good the first year. Go look for a reputable company first before you hire thumbtack.

Not all Contractors have the skill and expertise stated and when things go badly Thumbtack does not have folks on their team that have the expertise to properly evaluate botched work. The customer has to spend countless hours investigating, researching and providing to an admin person with no knowledge of the subject matter beyond Google that the job was botched. Even when you have the evidence they repeatedly state that they have no authority to make a determination, but they want the evidence to evaluate….what are they evaluating if they have no knowledge and cannot bring anyone on that is a third party that is unbiased. The contractors that botch the work continuously lie to these Admin folks that don’t know any better, so nothing is ever done about getting restitution for botched work. It’s a waste of time. You’re better off getting an Attorney to fight the contractor for restitution.

Update: Mediation with the Thumbtack team resulted in a he said she said back and forth. No real mediation. The contractor insisted that the rollercoaster pavers that were installed meets the scope. There is nothing in the scope that explicitly states the pavers will be level, thus, per Thumbtack, scope is met unless I prove it’s not, even though pictures with their level show it’s not and several Thumbtack contracts confirmed the same. But again, he said she said, so Thumbtack does nothing.

I had an exposed aggregate section of a pathway around my lawn that had raised due to a tree root, making it unsafe. I hired Eli Kendall who owns Eli Built Concrete Repair to make the repairs, cut out the tree roots that were interfering with the cement, and pour new concrete. Eli worked 3 days and made the area look beautiful again! I am so glad I found Eli because he is a steady, strong worker who knows exactly what to do to make things look like they should. And as a tip, he killed two huge spiders that were living under and around the concrete at no extra charge! Like most every woman I know would agree, that was worth the price in gold!

Thumbtack has stolen thousands of dollars from me with no valid leads and successful leads. They have the nerve to increase their pricing on the lead based on the potential dollar value of a property. They are nothing but a big scam … do not use this company

The customer service agent I was working with (Jenny) for my refund was incredible. Her communication was impeccable. She made a frustrating situation a lot better. Thanks, Jenny!

It’s honestly a really bad platform for professionals. You have to pay for leads whether they end up hiring you or not, and leads cost a minimum of around $35 - often much more. Even then, a large percentage of the leads I’ve received have been unresponsive, low-quality, or seemingly fake.

After six years on Thumbtack and thousands of dollars spent on leads, I’ve only gained two long-term clients from the platform. In my experience, the return simply doesn’t justify the cost. Professionals are taking on all the financial risk while paying significant amounts for leads that very often go nowhere.