Tidio Reviews 

Good user interface, but there's a lot of things wrong with this company. They blocked me after giving me no reason other than:

1) My registered company activities didn't match my MVP that I was developing (on a FREE plan by the way as I was testing out their service).

2) I had made a memecoin in the past (about a year before I engaged with them) and they said that was suspicious marketing activity. I told them if Trump can make billions off a memecoin then surely I can do a test memecoin project?

I sent them my LinkedIn and passport details and THEN I changed the company activities as per their requirement, and sent them the new business file, but supposedly I didn't pass their security checks. Again - this was a FREE test account that they blocked.

Also they force you to use their shitty AI agent rather than allowing you to interface with other LLMs.

I've been a Tidio user from the very beginning. Back then, they were a promising new startup with smooth, user-friendly, and reliable software. It was exactly what small businesses needed.

Unfortunately, the past three years have brought nothing but disappointment. As a small company, yes Tidio not all companies have millions of dollars, we have many questions and try to stay within our limits.

When Tidio introduced conversation limits, we adjusted and respected them. Even when there were 3 limits.

However, what Tidio didn’t communicate is that they upgrade your plan, without permission. Our package suddenly went from €11.25 to €50 per month. We never agreed to this and filed a complaint. They admitted it was a mistake.

But one year later, the exact same thing happened again. When we told them we never upgraded anything, they responded with generic sales talk about how great their product is.

Yes, the product is good. But that doesn't give you the right to change plans without customer consent.

Nor does it justify limiting smaller businesses while disregarding long-time loyal users.

That’s why we’re switching to another chat provider. Even with fewer features, we want peace of mind, knowing we won’t be unexpectedly charged more next year.

Thanks, Tidio, for the great software and sadly, for the worst customer experience we've had.

And to answer the response on our review you sent two years ago asking,

"Would you give Tidio another try?"

Here’s your answer: No. Goodbye, and take your broken promises with you.

We gave it 2 starts because the free version is good.

Excellent support!

I had a great experience with the support team — especially thanks to Raquel, who was clear, responsive, and very kind throughout the whole process. She guided me step by step, making everything easy to understand and resolve quickly. It’s great to count on such an efficient and helpful support team. Thank you for the outstanding service!

Didn't realize I had auto-renew on (I wasnt even using the service anymore). Wouldn't give me a refund for the upcoming year. Total BS to hold people hostage like this when they don't want to use your service.

**update after Tidio reply.

Tidio denied my request multiple times so this response falls flat and is a lame way to pretend you're going to actually refund me. Another shady Saas company!

is this a scam?
we installed start using it after 1 week get shut down lose all data, is this a joke?

Tidio Review: Elevating Customer Engagement to New Heights
Tidio is a revolutionary customer service platform that combines live chat, AI-powered chatbots, and multichannel communication into one cohesive solution. Designed to enhance customer support and drive sales, Tidio stands out as an indispensable tool for businesses of all sizes. Here's why Tidio deserves your attention:

Key Features That Shine
Live Chat Integration: Tidio enables real-time communication with website visitors, fostering trust and resolving inquiries instantly. Its mobile-friendly design ensures seamless interaction on the go.

AI-Powered Chatbots: The Lyro AI chatbot is a game-changer, handling up to 70% of customer queries autonomously. With no coding required, businesses can deploy chatbots in minutes to provide 24/7 support.

Multichannel Communication: Tidio centralizes messages from platforms like Messenger, Instagram, and email into one shared inbox, streamlining workflows and ensuring no customer is left unattended.

Visitor Tracking: The platform offers real-time insights into visitor behavior, allowing businesses to proactively engage and tailor their offerings.

Customizable Widgets: Businesses can personalize chat widgets to align with their brand aesthetics, creating a cohesive online experience.

Pros
Ease of Use: Tidio’s intuitive interface makes it accessible even for non-tech-savvy users. Setup is quick and straightforward, enabling businesses to start engaging customers immediately.

Automation Excellence: The platform’s chatbot automation reduces workload while improving efficiency, allowing teams to focus on complex tasks.

Scalability: With pricing tiers tailored to different business sizes, Tidio accommodates growth without compromising functionality.

Global Reach: Multi-language support ensures effective communication with international customers.

The verdict: For businesses seeking to elevate their customer engagement strategy, Tidio is a standout choice. Its robust features, combined with ease of use and scalability, make it an invaluable asset in today’s competitive marketplace. While pricing may be a consideration for smaller enterprises, the value offered by its automation capabilities and multichannel integration more than justifies the investment.

Tidio is not just a tool—it’s a partner in success.

UPDATE:
We send a mail but you guys never reply?

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Their service is being abused by phishing websites!

I love tidio and their team was very helpful in supporting my business with the product I need. I had overpurchased so they save me money.

We ran into some hiccups trying to set up Tidio in our tech stack, but after a few messages with their support crew, we have everything rolling smoothly. Tidio now allows us to offer AI-guided support monitored and amended by human feedback/intervention. Thanks to the Tidio team for your quick help!

We have been with TIDIO for over 8 years. Price was the same every year (150$). Not cheap yet cheaper than what was available back then. (You didn’t yet have free chat solutions such as tawk.io)

Today I was told that my card declined a $500 charge from Tidio…and I am very glad it did!

A Quick Look at previous invoice, prices went like this:

2021: 150$/year
2022: 190$/year
2023: 250$/year
2024: 500$/year

0 notifications, I have never even been told about this. I just realized how they were milking me.

We are just using the chat system. No other features such as AI (which is of course priced extra) or ticketing or anything…just a damn chat system…and we have less customers than we used to, it is not even like we got bigger or anything…

This can legit be called a scam. Thank you Tidio for making me realize that there were cheaper (free) alternatives available in 2025.

Not sure where this strategy of yours is going, but you sure lost a long term customer! And many more to come.

I will make sure to expose your shady business practices whenever I get a chance. This is not only not acceptable, but should actually be called out.

Keep it up guys! Smartest strategy ever. This is the funniest thing I’ve seen this month so far for sure!

Great service. Handled the issue quickly and precisely.

I had an exceptional experience with Tidio’s customer service team! From the moment I reached out, they provided clear guidance and helped me choose the perfect plan that aligns with my team's needs. Their support made it so easy to understand which options would give us the best value, and I’m thrilled with the deal we ended up with.

As for the Tidio app itself, it’s truly a game-changer. The features are incredibly user-friendly, intuitive, and powerful, everything we need to manage customer interactions efficiently. From automated messages to real-time chat, the app has everything to help us provide excellent customer service. I’m really excited to start using Tidio.

Big thanks to the Tidio team for making this process so smooth and giving us the right direction! Highly recommend!

Be aware. I have been charged £372 for a service I did not request and was told by customer support to cancel
My plan on line and the billing team will process my refund and then was told that due the nature of the digital products they sell no refund will be possible. UPDATE. After further discussion they did reach out and a refund has now been agreed. A lesson for all to not put your card details in the system if you require the free service.

Tidio combined with Lyro is exactly what I was looking for - an AI chatbot I could train on the content in my help center with the ability to pass off the conversation to me. Just wish I could connect to the API at a lower tier.

The Tidio team is very helpful and are able to find the root cause of any issues quickly. They have fast reply times and make sure that customers are satisfied.

Very helpful in guiding how to use the various elements of the Tidio chatbots.

I've been using Tidio for about four years, and while price increases are expected over time, their consistent hikes each year have been frustrating. However, their most recent decision to significantly raise prices for existing customers—with barely any notice—was the last straw. Giving just a few days’ warning before automatically charging us at the higher rate is both unfair and unprofessional.

This feels like a blatant disregard for long-term customers who have supported Tidio over the years. Loyalty should be valued, not exploited. The lack of transparency and consideration is deeply disappointing.

Unfortunately, given their pricing practices, I can no longer recommend Tidio in good faith.

Tidio's support is always extremely helpful and fast to respond!

Tidio does not announce price increases until they are implemented. Percentage increases 2025: 112% (!) ; 2024: 32% ; 2023: 27% ...

The services are also unclear with questionable benefits. We ended our subscription today.