Tommy Hilfiger Reviews 310

Usually I really like the quality of Tommy items however I’ve had a pair of trainers where the sole has fallen out. I understand defects happen, but trying to resolve it has been a nightmare!
Tried to email them with no response, I’ve rang them to be told they can’t respond to outlook emails (what?!) and I must use the live chat option to get my issue investigated.
Wanted to escalate to a complaint but been told I can’t (what?!) and must email them my complaint, yet they’ve told me they won’t be able to respond.
Customer service is shocking!

Very poor quality for a well-known brand. My jeans lasted less than four months with normal use before becoming badly damaged.

Even worse, I contacted customer service several times and received no reply at all. Completely unacceptable.

I would not buy from this brand again.

Easy to browse website. Good range of sizes for big and tall men available. Quality clothing, great designs, well made and fit me great as a larger man. I buy Tommy Hilfiger clothing from John Lewis, House of Fraser and direct from Tommy Hilfigers website and I am always delighted with my purchase, and it comes quickly.

I’ve been buying TH for years and from my experience the quality of the clothes has deteriorated. The t-shirt was so flimsy and thin you could see the light through the holes in the material, the fleece zip was flimsy and struggled to undo it on arrival, and it did not look great either, like it had faded a bit already. Not what I was expecting for a boy’s £75 fleece. The 7 year old’s t-shirt I bought looked fit for a 3 year old (no mention of it being cropped on the website and didn’t look it in photos). Waited ages for the order only to have to send the whole lot back. Really disappointing for the brand.

Great Website . Quality items. Fast delivery

From placing the order to receiving my goods the service has been very professional and prompt and the product is very good quality.

Quality and affordable designer item. Beautiful packaging. Easy to navigate website. Flexible and diverse payment options. Speedy delivery and excellent updates and communication.

I ordered a bag, but it arrived without the strap. This was a huge mistake and a massive waste of time. How is it possible to sell a bag and then not include its strap? Such carelessness is completely unacceptable. I am very dissatisfied with this service.

Company care for customers is company care for the puisness

The website is very accurate and the delivery is great although I would advise other buyers to purchase one size up to what they would usually order. The quality is always very good 👍

The ease of using the site, the continued update of when the watch would arrive.
All round excellent experience. Thankyou Tommy Hilfiger.
My son has wanted this watch for a while so getting a discount has made it a great opportunity to buy this lovely watch for his 40th birthday.

Worst experience ever, will never purchase anything from this place again!! Worst customer service I’ve ever experienced!!

Overall, a reliable brand for everyday basics and smart casual wear. I would shop here again.

Payed for 1-2 Express Delivery, which took 5 working days to arrive. UPS label says 'Standard Delivery' which is not what I paid for. To add, the box came like it had been ran over by a truck. Lol jokes on you I'm returning in store where I will be demanding a full refund, AVOID.

The Tommy Hilfiger range for Men & Women is of High quality material used to manufacture the garments to a very High standard of finish,at an affordible price that cannot be beaten,I should know!👍😊😎😁😛🤩👌

Easy to order, free delivery completed within a reasonable timescale, tracker provided, very good communication of every step of the product journey.
The product itself is as described, made of high quality materials and fits perfectly. Recommend

Nice coat, really poor online experience. Needed to cancel order straight after (literally) and couldn’t get through to anyone by phone or chat, really frustrating that order was sent, having to return. A real waste of resources and very poor customer service. Order also took a very long time to arrive. Would buy Tommy H again as like the clothes but need to improve your service a lot.

Easy of ordering easy sizing and fast delivery

Great service had no problem with delivery or coat quality.

I’m very disappointed with Tommy Hilfiger. My order was initially delayed by few days despite being listed n stock and only to be delivered an entire week later with no proper updates or explanation. Communication was poor, and I won’t be ordering from them again.