Topps Tiles Reviews 

6,695
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 537 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptionally helpful, friendly, and knowledgeable approach during their showroom visits. Consumers deeply appreciate the personalized advice, professional guidance, and careful attention to detail provided when selecting materials. Some reviewers were not happy with order delivery and handling, noting specific problems like incorrect items and transport delays. People also mentioned facing significant difficulties when trying to resolve these issues or communicate effectively with customer support. Other shoppers expressed ongoing frustration regarding store inventory management systems and the complicated handling of returned goods.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their exceptional service, product... See more

Product

Users describe ambiguous interactions with product, reflecting a split in consumer experiences. Many... See more

Service

Customers consistently report satisfaction with the service, praising staff for being helpful, knowledgeable,... See more

Customer service

Consumers find customer service to be positive, highlighting exceptional experiences and helpful advice.... See more

Order

Reviewers mention ambiguous feedback about order experiences, highlighting a stark contrast between in-store... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited Tops Tiles in Canterbury today and was wowed by the exceptional service l received from Steph. A very knowledgeable, friendly, interested and helpful person. She recommended matching grout/fin... See more

Company replied

Rated 5 out of 5 stars

Popped into the Martlesham branch to look at shower panels and met Dean the branch manager who provided us with everything we needed. Excellent advice and options given without any heavy sale pitch. F... See more

Company replied

Rated 5 out of 5 stars

We couldn’t have been more impressed with the service we received from Richard at Topps Tiles. He was incredibly kind, thoughtful and patient, and nothing was ever too much trouble. Richard went ab... See more

Company replied

Rated 5 out of 5 stars

From start to finish of my DIY project I have been absolutely delighted with the service at the Spalding branch of Topps tiles. Special mention is well deserved for Leo, his expertise is second to non... See more

Company replied


Company details

  1. Tile Store
  2. Bathroom Remodeler
  3. Flooring Contractor
  4. Home Improvement Store
  5. Interior Designer
  6. Kitchen Supply Store

Written by the company

Topps Tiles is the UK's largest tile specialist. Since 1963 we’ve sold only the very best quality on-trend products sourced from around the world. Be inspired by innovative tile design.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(6,695)

538 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Extremely helpful staff

Extremely helpful staff. Nico went above and beyond to ensure our order was correct and arrived in time. Very pleased. Always feel looked after at the Salisbury branch.

August 26, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Braintree Store

I bought some tiles, adhesive etc from the Braintree store, the customer service was amazing. The staff know all their products and were so helpful to a novice like me! I bought the flute tiles in white, they look super. They have a matt finish and are a great size for my splash back. I've also used them in my ensuite, with the ribbed ones. Look great. Thank you, will definitely be back for my next project

July 22, 2026
Unprompted review
Rated 2 out of 5 stars

Great staff let down by poor product

April 10, 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Sorry to hear you were not satisfied with a product. If you need to reach out to us directly, please email Customersupport@toppstiles.co.uk with your order number and please ensure you include the text with ‘Product Review Response’ in the subject header, we are here to help!

Advertisement
Rated 5 out of 5 stars

Talking of your own needs and support

Evening my own experience was i phone the branch on chref street Worcestershire lovely lady was very helpful full on phone and said can you back to the store so I did go into the store and there she was Angel Angie came up to be we spoke and so put me in the right choice of a tile I was looking for so I agreed with the choice and hopefully the delivery shell go well next week has they are a contractor waiting on delivery now shell keep Angie up dates thank you for the service of help you was very help full from the start of a phone call kind regards Mark Anthony Lloyd

August 24, 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for taking the time to share your review. I am certain that Angie will be delighted to learn that you have mentioned her in your review. Your feedback is invaluable and greatly appreciated.

Rated 5 out of 5 stars

The lady’s at Worcester Angie & Sheena…

The lady’s at Worcester Angie & Sheena are absolutely fantastic and service is brilliant it’s by the far the best branch in the whole country by far!! Thank I will be be back🙏

August 25, 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for taking the time to post this wonderful review! I’m sure Angie & Sheena will be thrilled to know you mentioned him in your review.

Rated 5 out of 5 stars

Great customer service

Mark at Topps Tiles Beckenham couldn’t have been more helpful!

August 25, 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thanks for posting this fantastic review! I am sure Mark will be thrilled you highlighted his excellent service.

Rated 5 out of 5 stars

Very good experience.

I have been dealing with the Peterborough branch and I can't overstate just how helpful they have been. I did some tiling about 20 years ago but I needed a lot of advice and the ladies and gents in this store were fantastic.

August 24, 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for your fantastic review! We're thrilled to hear you enjoyed your visit. Our team works hard to meet your expectations, and we’re glad we hit the mark. We look forward to welcoming you back soon!

Advertisement
Rated 5 out of 5 stars

Nasir was extremely knowledgeable and…

Nasir was extremely knowledgeable and experienced, and this really came across throughout the whole process. He made placing my order very easy and took the time to help me choose the right tiles and grout, explaining the different options available so I could make the best choice. He was professional, friendly and approachable, and I felt very confident with the advice he gave me. The whole experience was straightforward and pleasant thanks to his excellent customer service.

August 23, 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for sharing your positive feedback! We're thrilled to hear that Nasir made a difference for you. Your satisfaction is our priority, and we look forward to serving you again soon!

Rated 5 out of 5 stars

Hannah at Topps tiles is fantastic and…

Hannah at Topps tiles is fantastic and I can’t recommend the Walisdown outlet enough.. professional, personable and efficient.

August 24, 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thanks for your continued support and for sharing such wonderful feedback about Hannah. We really appreciate it!

Rated 5 out of 5 stars

I rushed into Nantwich branch today to…

I rushed into Nantwich branch today to get some extra flooring and the staff were extremely helpful and kind, so I can't praise them enough!

August 24, 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thanks for posting your review, hope your project went well! Hope to see you again soon!

Rated 5 out of 5 stars

Good service

Good service - trust pilot app rubbish :)

August 24, 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for taking the time to post this great review, very much appreciated.

Advertisement
Rated 5 out of 5 stars

Thank You Martin from the Balham branch

Huge shout out to Martin from the Balham branch on Zennor Road, South London. I was a bit clueless and he was really brilliant, kind and patient helping me pick out the tiles I needed for a small area in my bathroom. And then offered excellent guidance when I had to pop back in again a couple of weeks later with some enquires about how to cut and fit them. He couldn’t have been more helpful. Exemplary customer service and aftercare, a real credit to the Topps Tiles brand. It goes a long way and I’ll definitely visit the store again for my kitchen tiles soon.

August 8, 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thanks for posting this fantastic review! I am sure Martin will be thrilled you highlighted their excellent service.

Rated 5 out of 5 stars

Visited Tops Tiles in Canterbury today…Steph was soo helpful.

Visited Tops Tiles in Canterbury today and was wowed by the exceptional service l received from Steph. A very knowledgeable, friendly, interested and helpful person. She recommended matching grout/finishing rails to match my tiles. She worked out the amount of tiles needed quickly ( l was very impressed as took over an hour to measure!). Would highly recommend this Canterbury branch - and especially Steph!! 🇬🇧

August 23, 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for taking the time to share your review. I am certain that Steph will be delighted to learn that you have mentioned her in your review. Your feedback is invaluable and greatly appreciated.

Advertisement
Rated 5 out of 5 stars

Shahiem was super helpful

Shahiem was super helpful - couldn’t do enough to help the selection process!

August 22, 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for taking the time to post this wonderful review! I’m sure Shahiem will be thrilled to know you mentioned him in your review.

Rated 5 out of 5 stars

Bought kitchen splash back tiles in…

Bought kitchen splash back tiles in Shawfield branch. Sarah helped us match grout, silicone etc, gave us the best price and even helped us to the car with the goods. Delighted.

August 22, 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for posting this fantastic review! I am sure the staff at Shawfield will be thrilled you highlighted their great service.

Rated 5 out of 5 stars

Sarah in Shawfield store was extremely…

Sarah in Shawfield store was extremely helpful and would definitely recommend to come here.

August 22, 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thanks for posting this fantastic review! I am sure Sarah will be thrilled you highlighted their excellent service.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look