Understand and been thru many KYC verifications. None has been as smooth and rapid as this one with transak. Cleared within just several minutes to conduct full business of depositing USD funds from... See more
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Much easier than the old moon provider, one thing is trust wallet seemed to reset during the process, and I didn't get an order confirmation email so it confused me somewhat. Everything was fine in th... See more
Transaction was delayed and took longer than expected. Had to reach out to them via chat to get the transaction moving. However, once I reached out, the transaction was completed very quickly. I also... See more
Company replied
I typed the exact amount listed by the seller and what was shown on the transaction page, then when it was complete it said I didn't send enough for the transaction. It did not tell me how much I was... See more
Company replied
Company details
Written by the company
Transak is a leading web3 onboarding infrastructure provider. Its API-driven solutions enable web3 platforms to onboard users to 130+ crypto assets from 125+ countries, abstracting away the complexity of user KYC, risk monitoring & compliance, payment methods, and customer support. Transak is backed by top VCs, including Consensys, Animoca Brands and graduated from the Tachyon accelerator program.
Contact info
450 Broadway, 10013, New York, United States
- transak.com
You should know
4.1
Great
57K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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It comes through quickly and if I send…
It comes through quickly and if I send it gets sent fairly quickly
October 14, 2026
Trust Wallet appeared to buy out but the transaction went through
Much easier than the old moon provider, one thing is trust wallet seemed to reset during the process, and I didn't get an order confirmation email so it confused me somewhat. Everything was fine in the end though.
October 15, 2026
A great easy quick experience.
A great easy quick experience.
This company is very well organised.
So easy to follow on line and it's done.
October 8, 2026
Good stuff as ever
No complaints.
For the coin I generally use I defer to Transak, and recommend their service
October 14, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I've been hacked and not getting answers
October 14, 2026
Reply from Transak
We understand how concerning this situation must be, and we want to assure you that your account has been disabled as a precaution.
We can see that you’ve already raised a support case with us and that our team has requested some additional information.
Once we receive your response, we’ll review the details and guide you through the next steps via the same email thread.
Reply from Transak
Thank you for taking the time to share your feedback. We appreciate your understanding regarding the fees and understand the importance of transparency.
We’ll be sharing a detailed email with you explaining our fee structure and the factors that may influence the total transaction fees.
If you have any further questions or concerns, please feel free to respond to our email, and we’ll be happy to assist you.
Reply from Transak
We're truly sorry for what you're going through and we completely understand how upsetting and frustrating this must be.
We'd like to clarify that Transak never contacts users to place orders, promote investments, or encourage purchases through third-party or scam websites. Transak is solely a payment and conversion provider that converts fiat to crypto and crypto to fiat.
If someone has asked you to buy crypto or promised guaranteed returns, please be cautious, as these are common signs of a scam. We'd strongly encourage you not to make any further payments.
We've looked into your concern and have sent you an email with the complete details. If you have any further questions, please reply to us on that email, and we'll be happy to help.
Thank you for bringing this to our attention, and please know we're here to help.
Excellent and easy to use more faster…
Excellent and easy to use more faster than I accept
October 11, 2026
Brilliant service and reliable A+
October 14, 2026
Reply from Transak
Thank you for taking the time to share your feedback with us! We’re thrilled to know that you found our service fast and effective.
However, we noticed that your review carries a one-star rating. Upon checking your account, we were unable to identify any specific issues. To help us better understand your experience, we have sent you an email with further details.
If you have any concerns or require assistance, please feel free to respond to our email, and we will be more than happy to look into them and assist you further.
I did a four because my money is very…
I did a four because my money is very very little and I needed that full $300 and you took your portion which I can understand your business but now I’m short and I can’t pay the full amount I need to. I’m disappointed but I do understand.
October 14, 2026
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