Travel Centre US Reviews 779

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and professional approach, making the planning process smooth and enjoyable. Many people highlight the excellent service received, noting that their holidays were well-organized and successful, with all arrangements handled efficiently. The booking process is frequently described as easy and straightforward, and consumers appreciate the attentive customer service that addresses all their questions and concerns. However, some customers also noted occasional communication issues, such as difficulty understanding accents or a representative being late for an appointment. A few people mentioned minor inconveniences during their trips, like confusing bus services or a hotel issue that was quickly resolved.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, patience, and helpfulness.... See more

Holidays

Reviewers highlight positive aspects of holidays, with many expressing satisfaction with their travel... See more

Service

Consumers find service to be positive, highlighting the helpfulness and efficiency of agents like William,... See more

Booking process

Customers consistently note positive experiences with the booking process. Many reviewers highlight how easy... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great communication with our Travel Agent. Bianca Fox really goes the whole 9 yds to insure customer satisfaction! We asked her to look into an additional activity we were considering at our destinat... See more

Company replied

Rated 5 out of 5 stars

I want to thank Derek Statham for assisting me in my interest to go for one of their advertised 6-in-one 25-day Far East Asia trip. You’ve been very efficient to reply promptly to help me with my q... See more

Company replied

Rated 5 out of 5 stars

Eric is amazing in being patient and answering all my questions for our trip to Thailand,Malaysia,Singapore and Bali. He has modified our itinerary to our likes and made sure we understand the expect... See more

Company replied

Rated 5 out of 5 stars

After we finally straighten out several details the vacation went extremely well. I might add the the bus service in Iceland was a little confusing when switching from bus to bus to get to the correc... See more

Company replied


Company details

  1. #38 of 202 best companies in Travel Agency
  2. #10 of 39 best companies in Airline Ticket Agency
  3. #20 of 77 best companies in Tour Operator
  4. #4 of 43 best companies in Travel Aggregator

About Travel Centre US

Written by the company

We Assist , You Travel!

Travel Centre is the sister company of Travel Center UK. Both companies were born as a result of the 34-year excellency of their parent company, Moresand, one of the highly reputed travel agencies in the UK. Our ultimate goal is to work toward connecting travelers from the USA to the rest of the world. We believe that it's not just about the place. It's about how you get there too. So, why don't you join us?

Maldives Vacations Orlando Vacations Dubai Vacations Special Offers Top Vacations

Contact info

4.9

Excellent

TrustScore 5 out of 5

779 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Paris and Italy tour

William took his time to explan everything to me and was very patient and helpful.

April 28, 2026
Travel Centre US logo

Reply from Travel Centre US

Hi Maria,

Thank you so much for your kind feedback! We’re very pleased to hear that William took the time to explain everything clearly and supported you with patience and care.

Providing helpful, easy-to-understand guidance is exactly what we aim for, and it’s great to know you had such a positive experience.

William will be delighted to hear your kind words. We truly appreciate your feedback and look forward to assisting you again with your future travel plans.

Warm regards,
Team Travel Centre

Rated 5 out of 5 stars

William Gray has great customer…

William Gray has great customer service. He is the BEST! Hope to plan other adventures with your company.

April 7, 2026
Travel Centre US logo

Reply from Travel Centre US

Hi Janet,

Thank you so much for your wonderful feedback! We’re very pleased to hear that William Gray provided such great customer service.

It’s fantastic to know that you had such a positive experience and that you’re looking forward to planning more adventures with us.

William will be absolutely delighted to hear your kind words. We truly appreciate your feedback and look forward to assisting you again with your future travel plans.

Warm regards,
Team Travel Centre

Rated 5 out of 5 stars

William Gray was excellent answered all…

William Gray was excellent answered all of my questions. He made the process super easy. I'm looking forward to booking my next trip with Travel Centre US.

March 4, 2026
Travel Centre US logo

Reply from Travel Centre US

Hi Toni,

Thank you so much for your kind feedback! We’re delighted to hear that William Gray was able to answer all your questions and make the booking process so easy.

We’re thrilled that you’re looking forward to your next trip, and we can’t wait to assist you again with your future travel plans!

Warm regards,
Team Travel Centre

Rated 5 out of 5 stars

Thailand bound

This was my first time booking with this company, but William Grey was very helpful and patient with all my concerns.

March 3, 2026
Travel Centre US logo

Reply from Travel Centre US

Hi Wayde,

Thank you for your feedback! We’re delighted to hear that William Gray was helpful and patient with all your questions during your first booking with us.

We truly appreciate your kind words and look forward to assisting you with your future travel plans.

Warm regards,
Team Travel Centre

Rated 5 out of 5 stars

William is always so helpful!!!!

William is always so helpful!!!!! He’s the best! Will continue to use again!

February 26, 2026
Travel Centre US logo

Reply from Travel Centre US

Hi Rhianna,

Thank you for your fantastic feedback! We’re delighted to hear that William continues to provide such helpful and reliable service.

We look forward to helping you plan many more amazing trips in the future!

Warm regards,
Team Travel Centre

Rated 5 out of 5 stars

William, you did a great job!

Amazing job from William in creating the travel package that I wanted. !

February 26, 2026
Travel Centre US logo

Reply from Travel Centre US

Hi Jossie,

Thank you for your fantastic feedback! We’re delighted to hear that William did such a great job in creating the perfect travel package for you.

We look forward to helping you plan your next adventure!

Warm regards,
Team Travel Centre

Rated 5 out of 5 stars

Eric is Fantastic

Eric has been great with always communicating with me and answering all my questions. Planning a trip to Iceland in November and I’m so happy and feeling extremely happy with Erik assisting me during this process

February 9, 2026
Travel Centre US logo

Reply from Travel Centre US

Hi Erica,

Thank you for your wonderful comments! We’re so pleased to hear that Eric has been communicative and supportive while planning your Iceland trip in November. It’s fantastic that you’re feeling happy and confident with everything arranged.

We hope you have an incredible adventure!

Warm regards,
Team Travel Centre

Rated 5 out of 5 stars

William was very easy to work with and…

William was very easy to work with and stayed in touch throughout the scheduling process. He answered all our questions and gave us a very detailed breakdown of the trip.

February 11, 2026
Travel Centre US logo

Reply from Travel Centre US

Hi Jean,

Thank you for your lovely review! We’re delighted to hear that William was easy to work with, stayed in touch throughout, and provided a detailed breakdown of your trip.

We truly appreciate your feedback and hope you have a wonderful vacation!

Warm regards,
Team Travel Centre

Rated 5 out of 5 stars

Good experience so far

February 6, 2026
Travel Centre US logo

Reply from Travel Centre US

Hi Shivani,

Thank you for your feedback! We’re happy to hear you’ve had a good experience so far with William.

We truly appreciate your feedback and wish you a wonderful holiday.

Warm regards,
Team Travel Centre

Rated 5 out of 5 stars

Amazing customer service!

Amazing customer service!
Love Eric miles and loved Jasper in my previous trip to Thailand!

January 26, 2026
Travel Centre US logo

Reply from Travel Centre US

Hi Mayra,

Thank you for your wonderful feedback! We’re thrilled to hear that Eric provided such amazing customer service and made your trips, including your previous Thailand holiday, so enjoyable.

We truly appreciate your kind words and look forward to assisting you with many more memorable journeys in the future!

Warm regards,
Team Travel Centre

Rated 5 out of 5 stars

My Representative Eric is doing a wonderful job putting together a 70 th birthday vacation

Eric has made this a wonderful experience. And I look forward to working with him in the future.

January 26, 2026
Travel Centre US logo

Reply from Travel Centre US

Hi Cornell,

Thank you for your kind feedback! We’re thrilled to hear that Eric is making your 70th birthday vacation planning such a wonderful experience. It’s great to know you’re looking forward to working with him again in the future.

We truly appreciate you choosing Travel Centre!

Warm regards,
Team Travel Centre

Rated 5 out of 5 stars

Eric is always for helpful and…

Eric is always for helpful and understanding

January 22, 2026
Travel Centre US logo

Reply from Travel Centre US

Hi Sasha,

Thank you for your feedback! We’re pleased to hear that Eric is always so helpful and understanding.

We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future.


Warm regards,
Team Travel Centre

Rated 5 out of 5 stars

Iceland Paradise

After we finally straighten out several details the vacation went extremely well. I might add the the bus service in Iceland was a little confusing when switching from bus to bus to get to the correct destination. The Northern Lights made the trip and we really enjoyed them greatly. Overall it was an great and enjoyable trip.

November 11, 2025
Unprompted review
Travel Centre US logo

Reply from Travel Centre US

Hi Josie,

Thank you for sharing your experience with us. We’re pleased to hear that, after everything was finalised, your Iceland holiday went extremely well and that seeing the Northern Lights made the trip so memorable. William will be delighted to know his support contributed to your overall experience. We also appreciate your feedback regarding the bus services in Iceland, as it helps us improve the guidance we provide.

We’re glad you had an enjoyable trip and look forward to assisting you again in the future.

Warm regards,
Team Travel Centre

Rated 5 out of 5 stars

Iceland Vacation trip

Our vacation was planned and was beyond words. Great trip and those northern lights were awesome

November 14, 2025
Unprompted review
Travel Centre US logo

Reply from Travel Centre US

Hi Josie,

Thank you for your feedback! We’re delighted to hear your Iceland vacation was such an incredible experience and that the Northern Lights made it truly unforgettable. William will be pleased to know he helped make your trip so special.

We really appreciate you taking the time to share your experience and look forward to assisting you again in the future.


Warm regards,
Team Travel Centre

Rated 5 out of 5 stars

William Gray is very helpful

William is very helpful, prompt and easy to work with

January 14, 2026
Travel Centre US logo

Reply from Travel Centre US

Hi Molly,

Thank you for your feedback. We’re delighted to hear that William was helpful, prompt, and easy to work with.

We truly appreciate you sharing your experience and hope to assist you again on another great journey soon.

Warm regards,
Team Travel Centre

Rated 5 out of 5 stars

WIilliam is very patient and nice

Good Service!!!

January 13, 2026
Travel Centre US logo

Reply from Travel Centre US

Hi Daisy,

Thank you for your feedback! We’re pleased to hear that William was patient and pleasant to deal with, and that you received good service.

We really appreciate you taking the time to share your experience and look forward to assisting you again in the future.

Warm regards,
Team Travel Centre

Rated 5 out of 5 stars

Mr William Gray

Mr William Gray - is an asset to your company.
I am grateful for his assistance in completing my booking for travel to Dubai.
Aside from being very patient, He is very professional and knowledgeable .

January 12, 2026
Travel Centre US logo

Reply from Travel Centre US

Hi Tomoling,

Thank you for sharing your experience! We’re delighted to hear that William was able to assist you with your Dubai travel booking.It’s wonderful to know that his patience, professionalism, and expertise made the process smooth and enjoyable.

We sincerely appreciate your feedback and look forward to helping you with your future travel plans.

Warm regards,
Team Travel Centre

Rated 5 out of 5 stars

Eric Miles is a great man very…

Eric Miles is a great man very respectful and is able to do his work responsibly.

January 11, 2026
Travel Centre US logo

Reply from Travel Centre US

Hi Cecelia,

Thank you for sharing your experience! We’re so pleased to hear that Eric made such a positive impression.It’s wonderful to know that he was respectful and handled everything responsibly.

We truly appreciate your feedback and look forward to assisting you again in the future.


Warm regards,
Team Travel Centre

Rated 5 out of 5 stars

Amazing 40th Birthday Trip

Amazing 40th Birthday Trip. We went to Dubai, Thailand and Bali. Everything was good. 1 hiccup at the hotel in Thailand but the hotel fixed it immediately. All the drivers showed up on time , all the excursions went as planned.

Definitely going to use them again!!

November 9, 2025
Unprompted review
Travel Centre US logo

Reply from Travel Centre US

Hi Elissa,

Thank you for sharing your experience! We’re so pleased to hear you had an amazing 40th birthday trip across Dubai, Thailand, and Bali .

It’s great to know everything went smoothly overall and that the small hotel issue was resolved quickly. William will be delighted to hear that his planning helped ensure your transfers and excursions all ran as planned.

We truly appreciate your feedback and look forward to helping you plan your next vacation very soon.

Warm regards,
Team Travel Centre

Rated 5 out of 5 stars

Iceland 🇮🇸 a trip to Remember ♥️

William Gray arranged my Iceland tour trip. He was attentive and communicative during my holiday experience. I saw the Aurora Borealis on my second try!!! It was amazing!!! ♥️ I’m really impressed on how I was taken care of during my confusion at times. New experiences can do that sometimes but He & his team had patience & made my experience one to remember!!! I’m planning another trip with William Gray again soon !!!

January 8, 2026
Travel Centre US logo

Reply from Travel Centre US

Hi Diane,

Thank you so much for sharing such a heartfelt and memorable review! We’re absolutely delighted to hear that your Iceland trip was one to remember and that you had the incredible experience of seeing the Aurora Borealis .

It’s wonderful to know that William was attentive and communicative throughout your journey, and that his patience and support helped you feel well taken care of along the way.

Thank you for your trust and kind words , we can’t wait to help you plan your next adventure .

Warm regards,
Team Travel Centre

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look