Happyrail / Bahnreiseladen / Treinreiswinkel  Reviews 

1,230
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 277 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online booking process is remarkably smooth, allowing them to easily arrange train journeys and secure difficult seat reservations across Europe. People are particularly pleased with the clear website layout, transparent pricing, and helpful options for finding optimal connections and great ticket prices. However, some people mentioned that the platform can occasionally feel unstable or slow when loading various travel options and making itinerary changes. Furthermore, some reviewers were not happy with unexpected extra fees or encountering occasional difficulties when trying to book multiple tickets simultaneously.

What people talk about most

Booking process

Reviewers highlight positive aspects of the booking process, describing it as very straightforward and fast... See more

Website

Consumers find website to be a convenient and user-friendly platform for booking train travel across Europe.... See more

User experience

Clients share positive opinions on user experience, highlighting how convenient and straightforward the... See more

Service

Customers consistently note positive experiences with service, highlighting quick answers to travel questions... See more

Price

Customers had positive experiences with price, often noting that they found the cheapest options and saved... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The easiest place on the internet to book seat only reservations to add to tour interrail or eurail card. By far! We did experince thiugh on a day with train chaos in france that bookings we trued to... See more

Rated 5 out of 5 stars

Having had our onward travel using interrail passes cancelled due to bad weather we were needing to reroute whilst en route. Unfortunately it looked like we would have to make our reservations in pers... See more

Rated 5 out of 5 stars

I bought seat reservations via Happy Rail for Spanish trains, which were required even though I already bought the Eurail Pass. Compared prices with Eurail and Rail Europe and found Happy Rail’s price... See more

Rated 5 out of 5 stars

Europe is train continent number one! Thanks to Treinreiswinkel I can book trips all around Europe on one site. One payment method, Clear and correct tickets. Supports all types of reductions... See more


Company details

  1. Train Ticket Agency

Written by the company

Cheap train tickets in Europe ✓ Train travel in 20 countries ✓ E-tickets ✓ Rail map Europe ✓ All rail passes in Europe ✓ Online Deals ✓ Best Prices ✓ Book all trains in Europe!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(1,230)

487 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

It was a good experience to book…

It was a good experience to book tickets for train+bicycles (Nl-D) through Happyrail. Once you understand how it works it is very easy!
Just be aware when booking bicycles that you add the right number (in my case 2), as you also can book f.e. 2 tickets and 1 bicycle.

July 14, 2026
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Rated 5 out of 5 stars

Convenient and easy to access

Convenient and easy to access. I had been struggling to book my itinerary through Eurail and Happyrail was a last minute savior in a family trip. Such a relief this service came through without delays or tech issues.

July 11, 2026
Unprompted review
Rated 4 out of 5 stars

Easy searching and easy booking

Easy searching and easy booking. Clear overview of all the options with or without transfer and same voyage offered by different companies at different rates.
Booking, paying and receiving tickets was easy and fast!

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Interrail reservations

One of the few sites that allows you to make the obligatory reservations for some Interrail journeys (e.g. Frecciarossa in Italy). Select this option by clicking on the 'tickets' button, and select 'reservation' from the options

July 6, 2026
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Rated 3 out of 5 stars

The booking process for Switzerland was difficult

The booking process for Switzerland was somewhat difficult with the Happy Rail site, which, at times, would override what I was attempting to book with old data. My needs were simple, 2 saver day passes and a number of seat reservations. I spent between 3 and 4 hours to complete all the bookings because the information would keep on changing. The solution that finally worked for me was to delete all the Happy Rail cookies, so that the system couldn't erroneously reuse old cached data.

July 5, 2026
Unprompted review
Rated 5 out of 5 stars

Easy Booking process

It was easy to select destination, hotel and train. In every step you choose you can see the actual price. Booking process was smooth.

July 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Treinreiswinkel is doing a great job.

Treinreiswinkel is doing a great job! There is so much need for a trustworthy platform for train travel, in Europe it’s very fragmented concerning the many countries with their own booking system. Treinreis winkel is unite them all to a very convenient system for all your traintravel. It’s much easier to book your tickets, for example from Kiruna to Athens. It is all possible with much lesser stress than booking separate by the train companies in all the different countries. When having questions you have a easy point of contact instead of many.

July 1, 2026
Unprompted review
Rated 4 out of 5 stars

Easy and clean booking

Easy and clean booking, only wish the system would remember the personal data put in when clicking out of the personal data window to change something.

June 29, 2026
Unprompted review
Rated 4 out of 5 stars

Best place to book train tickets

Best place to book train tickets, Interrail passes and the corresponding reservations. The layout of the overview under "My account" can be improved though - the rounded boxes should also include the green "download" and the "cancel" buttons, to make clear to which ticket they belong. But that's the only reason not to give 5 stars.

June 18, 2026
Unprompted review
Rated 1 out of 5 stars

extra cost for using mastercard or visa

The experience was more or less straight forward, but to only in the end find out there's a 2,5% fee (there is already a fee for using them and not booking it directly at the railway company) for using mastercard or visa which makes it more expensive than other platforms. Still it's the only platform I could find where I was able to book a reservation for the train I needed, so that's where the 1 star are coming from

Also they asked me to write this review to enter a giveaway which is already over! Not cool and also against the rules of Trustpilot.

June 24, 2026
Unprompted review
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Rated 5 out of 5 stars

Easy way of planning(100%) and…

Easy way of planning(100%) and booking(most) of an international train-trip.
The app (HappyRail) and the browser (treinreiswinkel.nl) are synced for the data and therefore easy for using on more than one device.
If purchasing certain tickets are out of reach there is a link to the local provider to book.
So far a good central point to start your trip abroad.

BTW starting writing my review, ends with a login.....

June 24, 2026
Unprompted review
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