Truffoire, Gourmet Skincare - Hawaii Reviews 138

Our experience has been horrible. After being conned at the Truffoire Honolulu location, we paid over $600, far more than what we have learned most people end up paying, for the eye syringe after they lower the price to get you to buy. What we are finding is most people get it for $100-$200. We were told they would hold our products until we came back 3 days later for a "special facial". After a day passed, we stopped by and asked to get the products we paid for. We were told, "do not use them". They wanted us to wait until we had our "facial" and received instructions. We decided we wanted to try it to make sure it was the same thing. Unfortunately, it had been opened already and had leaked product into the cap. We decided to not touch it. Upon our return for our "facial " appointment, they seemed so stunned about the opened product and offered to replace. They reminded us that we did not need to use it yet without instructions. The real reason is because its nothing like the product they tested on us the first day. We were told we were seeing one of the owners and getting the best care. Turns out, it wasn't even a facial. He proceeded to use a red light/blue light on us that he claimed was designed by NASA. That's a blatant lie. I've researched it and am having it looked into it. He first tried to sell it to us for $15k. Tried offering tons of products to go with it. We declined, more than once, and he would come back lower. After some aggressive statements and pushing, we came to agreement. He assured us it had a lifetime warranty and that the products were the best in the industry. After a long day of negotiations, we purchased the machine and left with the products. Out flight was leaving the next day. That night, we tried the new eye syringe, supposedly the same product they used on us the first time. It was awful. It left a white chalk residue under our eyes. We got up first thing and went back to the store, only to find a handwritten note on the door that they were closed for the weekend. Apparently, this is common and many vacationers have encountered a note on the weekend as well. We had been told that the "owner " that we were privileged to get, was only in town for those few days for some meetings and was flying back Milan. Turns out, after extensive research, we found his photo used with a few different names at multiple different named locations right there in Honolulu. They are scammers. I will not stop. I am building a large file of photos, reviews, lawsuits, results, etc. After getting home, we tried to give the products a try since we were out a few thousand dollars. The "miracle eye" syringe is junk. Its leaves the worst white film under your eyes. We were told one syringe would last a year. That's a blatant lie. It didn't last a few months. We were told to use it only once a week, yet when reviewing the products on the website, it says to use daily for best results. Unless you walk around with white chalky eyes, its unusable in public. The light machine does NOTHING! I've gotten better results from my Amazon light mask. This company has taken advantage of millions, predominantly the older generations. I am making it a point to stop at NOTHING. I was ripped off, like everyone else and because they thrive on vacation locations, you are stuck with a product that is horrible and doesn't work. I want a full refund, but there is NO one returning calls. I will be going back to Honolulu and will file complaints unless I ever hear back from this company with a full refund!

This is a fraudulent company that moves around and sets up storefronts until they get found out. Extremely high pressure,confusing sales tactics. Terrible skincare. Will not refund your money under any circumstances. FRAUD! FRAUD! FRAUD!

My husband and I went to Honolulu and stayed at the Hilton Hawaiian Village Waikiki for a week. The first night walking around the stores, we were approached by a gal outside of a beauty supply store Truffoire store giving away chocolates. My gullible husband walked over grabbed a chocolate. She literally pulled him by the arm into the store. I asked him. “What’s going on? What are we doing?” A guy by the name of Sunny who had an accent, comes out of nowhere applying eye cream on both of us followed up with a little fan to dry the product. Oh yeah it felt good and our eyes looked great. The hard sales pitch begins…it’s nothing like we have ever experienced and we are 67 years old. I was lucky to get out of the store only spending $470. He talked us into coming back the next day for a complimentary appointment using a Red Light Therapy device that is approved by NASA and is so amazing. He tried to hold our products we just bought to make sure we showed up the next day. We declined multiple times. We did see other sacks of products behind the register who he obviously talked into leaving until the next day. We did show up for the appointment the next day, he used the device on both us. We were highly impressed with it not knowing what was to come next…the hard sales pitch begins again to buy the device and products for $15k, then drops to $12k(that was his bottom price). Before you know it I let him charge $5k on my credit card and finance the rest. He helped me fill out the application, pressing buttons on my phone, etc. Another guy comes in to help with the application process probably to make sure the application went through. We felt like hostages! The bank couldn’t process my loan for another hour so they let us leave. I received an email and the bank declined my loan because of “potential fraud activity”? We suspect on Truffoire. Thank God! I called Giovanni to let him know, he was busy scamming someone else, I was definitely going through ‘buyers remorse’ and started researching this company. I was horrified beyond belief! They are scammers! He tried calling me several times, didn’t answer. Also found a lawsuit against them going to trial in July 2025 in Honolulu. Texted him said I was disputing the charge and told him about the lawsuit I found. He texted me on Tuesday Jan 28th to come in and he would credit me. I did and called BOA to make sure he actually did. They said the refund was showing as a recovering charge. The refund came through to my account this morning. So thankful!! There are a lot of these places out there not just Truffoire. We were stopped by other beauty supply businesses while we were there in Waikiki and they always target older people. They will step in front of you to get your attention. “Hey lady I like your hat, where did you get it” “Hey pretty lady how did you get your teeth so white”. Was getting very annoyed with their sales pitch. We learned a valuable lesson while on vacation and hope people are aware of these scammers. They could’ve ruined our beautiful

I went into the shop at the Hilton Hawaiian Village, and had the eye treatment. I was so pleased that I purchased the whole eye care line.
I was then escorted to a back room and received a treatment to my face and neck. I was really pleased with the results and purchased the whole line with a red/blue light to accelerate the process. I was told that they would mail both of my purchases. That was on 9-11-24, so far I have received nothing, not even a receipt for my second purchase which was sizable. I have tried to call them but no one answers the phone. I have sent 2 emails with no results. It is really a shame because the product is truly wonderful. Be ware not everyone will be honest with you.

There is a lawsuit in the works with 150 people being taken advantage of.

I first experienced Truffoire Black Truffle eye syringes at your store in Hawaii November 2019
I was blown away by the retail advisor I can't remember his name at this point ,
I have continued to purchase the product since 2019 and I would be totally lost without it
I recommend your products too whoever pays me a compliment
Truffoire are always reliable with their delivery once an order is placed

What a great experience. Vanessa was so kind and helpful. I visited the Waikiki location. She asked me about my skin concernes and found products that helped. I ended up purchasing the Black Tuffle instant repair and WOW is all I can say. Iv'e only used it a coupel of times and my fine lines and undeye puffiness is greatly reduced. I"m 48 years old for referance. Thank you Vanessa, and Truffoire

Well I just purchased a 3 item special let's call it ,the intro kit. The information about the quality and results convinced me to give it a try. I now want the vitamin C serum. I have heard it and want it to add to my daily regimen. Looking forward to anti aging benefits from this product line. I'm 66 years old. Thank you

Melissa Our sales person was awesome

Tani and Giovanni were very patient and helpful. At the age of almost 76, when passing my reflection I felt I was seeing an old lady!! I now see myself as I feel I am when I catch my reflection! The eye treatment and the Juniper light are good not only for appearance sake, but I am now using the light with some pain issues. I am beginning to feel it begin to take effect.

I just ordered some stuffs from this website. This is the first time I purchased here actually but I still give 5 star rating due to their great attitude when I asked a lot of questions

I purchased some eye creme and other items from retailer in Kona, HI. While I was on vacation. Of course I was lured in by a consultant who offered me a free treatment which would remove lines and puffiness from my eyes. It seemed to make an improvement, so I went ahead with their offer, several hundred dollars in products. The next day I had an allergic reaction where my eyes were itching and watering. When I returned home later that week I contacted the number on my receipt and could not reach anyone, so I left a message. I never heard back after several days, so I kept calling. Finally a guy answered "Hello." I thought maybe I had the wrong number. He advised me that my reaction must have been caused by the sun, not the product. He advised me to open it and try it again and that he would refund me if there was still an issue, I did the next day and had the exact same reaction. I could never reach him again after many attempts. I then tried Truffoire customer service by email, who advise me that they would try to reach the Kona location. They responded several days later saying that someone would be contacting me from the store. I never heard back, so I kept trying the phone customer service, but they kept saying that they could not help since it was purchased from a retailer. I eventually reached someone a couple of weeks later who said they would refund me for the purchase, after I explained. They even transferred me to a validation service to provide my credit card for the refund. This made me nervous, but I went ahead. It's been over 2 months now and no refund ever appeared. I kept trying to reach customer service with no success. Eventually I received a message saying that their number could not be reached from my calling area. My emails have also gone unanswered.
Do yourself and avoid this company at all costs. If you are not satisfied or have a bad reaction to their products, they will not stand by it.

The sales team was very professional and friendly.

Great products. A bit pricey though

“L” was the promoter that helped me in Waikiki. He was very knowledgeable and kindly answered all my questions, demonstrated how the products work on my skin with a lot of patience.

Nice day and night cream

The white truffle cleanser and toner is fabulous

Talya was very helpful. After my purchase emailed detailed instructions on how to apply my products.
I love the feel and smell of your products

I have fallen in love all over again. My skin is super soft and plump. I’ve never experienced any products like this before in my life. I am so thankful to have been introduced to Truffoire.