Ty went above and beyond regarding some important documentation for me. His customer service is second to none! ALWAYS a pleasure! Thank you!! Also want to thank, Steve, Alex and Callum for ALWAYS... See more
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Review summary
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We had been left dangling after Enterprise let us down for a pre-booked hire, the night before the hire. We tried Europcar but they couldn't provide a vehicle. We then contacted U-Drive and all our wo... See more
Company replied
We hired a van from Poole, the online booking tool was easy to use, follow up questions on the phone were easily resolved, staff were very friendly, explained everything clearly and the pick up and re... See more
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Exceptional service and assistance. Another firm let me down and with just two hours to find another car and to get to Stonehenge for a tour they delivered a service efficiently and without fuss.... See more
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Company details
About U-Drive | Car, Van, Minibus & Truck Hire
Written by the company
U-Drive is a family-run vehicle hire company based in the South West, with a network of locations across Hampshire, Wiltshire, Dorset, Devon, Somerset, Glamorgan, and the North West. We’ve been providing high-quality vehicles and excellent customer service since 1982. Our fleet is maintained to the highest standard, and our knowledgeable team is here to help with all your vehicle hire needs.
In addition to our car and van hire services, we offer flexible short-term and long-term hire options for businesses and public sector organisations available through U-Drive Pro at u-drivepro.co.uk. Explore our wide range of commercial vehicles, including EVs and specialist options. We can also fit any accessories, vehicle livery, and Chapter 8 requirements. Experience the difference of working with a company dedicated to providing the best vehicle hire experience.
In addition to our car and van hire services, we offer flexible short-term and long-term hire options for businesses and public sector organisations available through U-Drive Pro at u-drivepro.co.uk. Explore our wide range of commercial vehicles, including EVs and specialist options. We can also fit any accessories, vehicle livery, and Chapter 8 requirements. Experience the difference of working with a company dedicated to providing the best vehicle hire experience.
Contact info
Fancy Road, BH12 4QH, Poole, United Kingdom
- 0800 980 9966
- marketing@u-drive.co.uk
- www.u-drive.co.uk
4.6
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience, wonderful and friendly staff
I had a fantastic experience with the Southampton U Van Drive and would highly recommend them. The whole team was friendly, professional and incredibly helpful from start to finish.
Kayleigh was absolutely lovely and provided excellent customer service. She was welcoming, understanding and made the whole process smooth for me.
I was running late both when picking up and returning the van, but I called ahead to let them know and the team were very accommodating and understanding. Their flexibility and excellent communication were greatly appreciated.
The van was in great condition and the overall service was top notch. I will definitely be using U Van Drive again in the future and wouldn't hesitate to recommend them to others.
Thank you to Kayleigh and the rest of the wonderful team for such a positive experience!
May 27, 2026
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Good Morning,
Thank you so much for your amazing review for our Southampton branch. We really appreciate your feedback and will make sure to pass on your kind words to Kayleigh and her team.
We hope to welcome you back very soon.
Kind Regards,
U-Drive Customer Service
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A brilliant team
A brilliant team - really friendly and so helpful. The Luton van was perfect and our total experience with the Cardiff team couldn’t have been better. So efficient. I will definitely use again.
May 29, 2026
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Hi Roger,
Thank you very much for your great 5* review, we really appreciate your feedback. We will make sure to pass your kind words on to our team in Cardiff.
Kind Regards,
U-Drive Vehicle Hire
I was late collecting the car due to…
I was late collecting the car due to Trafic and they kindly waited for me. Then on drop off, it was flexible and I got a refund (hopefully) as I did not need all the days booked. The car was clean, a bit dented, but all the pics covered the previous damage and was concise. Thank you U Drive Terri
May 7, 2026
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Hi Terri,
Thanks so much for your lovely review!
We’re really pleased to hear everything worked smoothly for you, from collection through to drop-off, and that the flexibility helped make things easier. It’s great to know the vehicle met your needs and that the process felt clear and straightforward.
We really appreciate you choosing U Drive and hope to see you again in the future!
Kind Regards,
U-Drive Vehicle Hire
Ty was beyond amazing
Ty was beyond amazing, we started loosing faith in finding a van on the same day but we found it in Ty. He's the man with all the knowledge and Tys customer service skills are beyond anything I've ever seen. I will be using U drive again because of this experience with Ty.
May 19, 2026
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Hi Vickie,
Thanks so much for your amazing review!
We’re really glad Ty was able to turn things around for you and help you get sorted with a van on the same day. It’s great to hear how much you appreciated his knowledge and customer service — we’ll make sure he sees your kind words.
We really appreciate your support and look forward to helping you again in the future!
Kind Regards,
U-Drive Customer Service
Dangerous driving by a U-Drive highway…
Dangerous driving by a U-Drive highway maintenance truck driver. The vehicle was driving aggressively and recklessly on the road, swerving dangerously. If you see this truck from a distance, it’s best to stay well away for your own safety.
May 16, 2026
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Hello Derek,
Thank you for bringing this to our attention. We take safety concerns very seriously.
However, we would like to clarify that we are a self‑drive hire company, meaning our vehicles are rented out to customers and are not driven or controlled by our staff during the hire period.
If you witnessed dangerous or reckless driving, we strongly recommend reporting the incident to the police. This allows the appropriate authorities to investigate and take action where necessary.
If you are able to share further details with us directly, we will also review the matter internally in line with our terms of hire.
Kind regards,
U-Drive Customer Service
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Ty really helped me out sourcing me a…
Ty really helped me out sourcing me a van ready within 15 minutes after being let down by Enterprise. His service was amazing.
May 13, 2026
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Hi Rob,
Thanks so much for your great review!
We’re really pleased Ty was able to get you sorted with a van so quickly, and that you were happy with the service. We’ll make sure your feedback is passed on to him!
Kind Regards,
U-Drive Customer Service
Van hire for house move
Booking the hire of a van online at short notice via the U-Drive website was easy and straightforward. Email confirmation of the hire was also received very promptly. On pick up of the van staff were friendly, courteous and very efficient. Everything was explained clearly including what to do in the event of a breakdown or accident. Checking the van back in at the end of the hire period was also very smooth and the refund of the deposit was done within the specified time frame with no hassle.
Hire rates were very competitive and the large fleet of vehicles available at the Bristol branch meant there was no problem in getting the exact type of van we needed.
Overall very impressed and would happily use U-Drive again.
May 2, 2026
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Hi Steve,
Thank you for your great 5* review for our Bristol branch. We are please to hear that you had such a positive experience and will make sure to pass on your kind words to our team in Bristol.
We hope to welcome you back again soon.
Kind Regards,
U-Drive Customer Service
You don’t realise how Good these guys…
You don’t realise how Good these guys are until you rent from Enterprise. Brilliant service and seamless customer experience
May 1, 2026
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Hi Alanie,
Thank you for your amazing 5* review, we are glad that you had such a positive experience at our Poole branch.
We hope to welcome you back again soon.
Kind Regards,
U-Drive Customer Service
The mini bus was easy to drive with…
The mini bus was easy to drive with excellent driver assist features such as reversing cameras and mirror safe to change lane indicators.
Quick and effective staff. Vehicles checked in a systematic way. Full tank on collection was a real bonus.
April 24, 2026
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Hi Melanie,
Thank you for your 5* review for our Southampton branch. We are pleased you had such a great experience and will ensure to pass on your kind words to our team.
We hope to welcome you back again soon.
Kind Regards,
U-Drive Customer Service
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I was massively impressed with the ease…
I was massively impressed with the ease of the website then the customer service during the period has i had issues my end. Then when I collected the vehicle Ty from poole depot was brilliant.
April 20, 2026
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Hi Steven,
Thank you for your kind words. It’s great to hear you had such a positive experience, from using our website through to the support from our team.
We hope to welcome you back again soon.
Kind Regards,
U-Drive Vehicle Hire
Efficient and friendly
Kayleigh was friendly and efficient on collecting and returning the van we hired and so was the assistant who walked us around the van on the day of collection (Friday) at the Southampton branch. Very impressed!
April 9, 2026
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Hi Michelle,
Thank you for your fantastic review! We’re so glad to hear that Kayleigh made both the collection and return process smooth and efficient for you, and that our team member in Southampton provided a helpful and thorough handover on the day.
We’ll be sure to pass your kind words on to the team. We hope to see you again soon!
Kind Regards,
U-Drive Customer Service
Kayleigh was very helpful with…
Kayleigh was very helpful with suggesting EV charging stations to use and other questions I had as I had not used an EV before. Euan was very efficient and explained the terms to me well.
April 13, 2026
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Good Morning,
Thank you for your lovely review!
We’re pleased to hear that Kayleigh was able to support you with EV charging and help make your first experience with an electric vehicle a smooth one. It’s great to know that Euan also provided clear and efficient service when explaining everything to you.
We’ll be sure to pass your kind words on to both of them. Thanks again for choosing us, and we hope to see you again soon!
Kind Regards,
U-Drive Customer Service
Best in town!
Always have what your looking for in a vehicle. Quick and friendly service. Cheapest deals ive found and very easy process. Highly recommend. 5*
February 28, 2026
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Hi Nat,
Thank you for your 5-star review! We're thrilled to hear you found everything you needed, enjoyed the quick and friendly service, and got a great deal. We really appreciate your recommendation and look forward to helping you again soon!
Kind Regards,
U-Drive Customer Service
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Easy location to collect from and…
Easy location to collect from and customer service is good
March 21, 2026
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your 5-star review, Edward. We're glad to hear you found the location convenient and the customer service good. We appreciate your feedback and hope to see you again soon.
Kind Regards,
U-Drive Customer Service
Hired a van from the Southampton branch…
Hired a van from the Southampton branch on Saturday to help my daughter move house. Great service from Kayleigh, she couldn't have been more helpful. Have used U-Drive several times before and will use again if I ever need to hire a van in the future.
March 21, 2026
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Hi Richard,
Thank you for your review and 5-star rating! We're really pleased to hear Kayleigh was so helpful and made your experience a positive one. We’ll be sure to pass your kind words on to her. We appreciate your continued support and look forward to helping you again in the future.
Kind Regards,
U-Drive Customer Service
Great Customer service Ty…5*+
Arrived for a collection of a van for hire with driving licence, personal details etc on Friday morning 20/3/2026. The service was so smooth with the process and Professionalism from the Gentleman we dealt with (TY) he was very good with all the information he gave us explained all the questions we asked absolutely 5*+Thankyou Ty from both of us your warm feeling smile and professional way you dealt with us, is that we will definitely use U drive again and pass on this company to our friends with your name absolutely great service..and returne the vehicle and received a email saying the vehicle was returned back acceptable.following morning.can’t beat great service communication Thsnks again U Drive &Ty 5*+
March 20, 2026
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your fantastic 5-star review, Eaton! We’re delighted to hear everything went so smoothly from collection through to return, and that the communication throughout met your expectations. It’s great to know Ty made such a positive impression, we’ll be sure to pass your kind words on to him. We really appreciate your recommendation and look forward to welcoming you back again soon!
Kind Regards,
U-Drive Customer Service
Staff really helpful
Staff really helpful, renting a luton van was simple and easy. Only needed it for one day in the end. Thanks for all your help.
March 18, 2026
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your 5-star review! We're glad to hear the Luton van hire was simple and that the team were helpful throughout. We appreciate your feedback and hope to see you again next time you need us.
Kind Regards,
U-Drive Customer Service
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Does what it says on the tin
Does what it says on the tin. No fuss, easy transaction.
March 7, 2026
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Thanks for your 5-star review, Glen! We're glad to hear everything was straightforward and hassle-free. We appreciate your feedback and hope to see you again soon.
Kind Regards,
U-Drive Customer Service
Sharks
I paid my £100 deposit, but only received £70 back. I was told that "scratches" had appeared on the vehicle in the 3 hours that I had it. They hadn't. I sent them 2 emails 7 days apart and they didn't have the courtesy to reply to either of them. I have subsequently discovered that I am not alone in falling foul of this sharp practice. They need to learn that ripping their customers off is not a good business model.
February 28, 2026
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Hello Mr Salt,
Thank you for your review and we are sorry to hear that you were unhappy with our service.
For clarification, our customer service team have contacted yourself with our response email (originally sent to yourself on March 11th), explaining the reason for your retained deposit. It is possible that this message may have been filtered into your junk folder and therefore missed.
We sincerely apologise for any misunderstanding. To confirm, your deposit was not retained due to damage, but due to a fuel discrepancy. This is in line with our like for like fuel policy, which is clearly displayed in our branch and communicated at the time of vehicle collection.
If you have any further questions or require any additional information, please do not hesitate to contact us.
Kind regards,
U-Drive Customer Service
Came through when others cancelled!
Had two different rental companies cancel my van the week and day of house move, U-drive went above and beyond to get a van ready for me with less than an hour's notice.
Achia was brilliant, explained everything I needed and got me on the road as quickly as possible!
March 13, 2026
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Hi Nathan,
Thank you for your review and 5-star rating! We’re thrilled to hear that Achia and the team were able to get you on the road so quickly, especially after the last-minute cancellations. We’ll be sure to pass your kind words on to Achia – she’ll be delighted to hear them!
Kind Regards,
U-Drive Customer Service
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