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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality and design of the jewelry, often describing pieces as beautiful, well-crafted, and unique. Some people found the ordering process on the website easy and received their items promptly, with good communication regarding their order status. However, a significant number of people were dissatisfied with the customer service, describing it as non-existent or appalling, especially when issues like returns or product defects arose. Some customers also experienced problems with product quality, reporting items tarnishing, chipping, or falling apart quickly. Additionally, there were concerns about inconsistent sizing and issues with delivery, including long shipping times and incorrect addresses.

What people talk about most

Product

Consumers find product quality to be ambiguous. Many reviewers express satisfaction with the beautiful and... See more

Quality

Users describe ambiguous interactions with quality. Many customers praise the amazing and excellent quality... See more

Customer service

Reviewers express widespread dissatisfaction with customer service, often describing it as horrible,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers praise prompt and... See more

Order

People report ambiguous experiences with order. While some customers found the website easy to use and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Brought UNOde50 from local jewellery shop over last 2 years & happy; however, despite lack of detail in responses knocking confidence (e.g., no tracking no., frustrating automated 'chat' & 'contact us... See more

Rated 3 out of 5 stars

The shipping was horrible . Took almost 1 month to received what I ordered .

Rated 4 out of 5 stars

I don’t understand why Uno de 50 didn’t wrote correctly my address where my purchase had to be delivered, when I did write down all the information correctly. Maintaining communication with customers... See more

Rated 4 out of 5 stars

In love with my mixed metals bead necklace and bracelet but I would of loved to have gotten the other packaging. I added the option of the nicer packaging but I still got the paper one :( It is my... See more


Company details

  1. Jewelry Store

Written by the company

Cada pieza de UNOde50 tiene voz propia y es capaz de transmitir fuerza y energía por sí misma. El compromiso como única forma de hacer las cosas lleva a UNOde50 a diseñar y fabricar en su sede central en Madrid. Todos los productos están fabricados a mano en España y hechos por nosotros.


Contact info

3.3

Average

TrustScore 3.5 out of 5

376 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 45% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

The perfect bracelet!!!

Usually I shop at the Sherway Gardens store, but this time I thought I would use the website, which was perfect at this time. The bracelet is perfect for my daughter, she will absolutely love this!
Purchased in April 2026 and delivery was exceptional!

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

I have worn UNOde50 for years

I have worn UNOde50 for years. I first found them in Las Vegas. Love all the styles. I have not bought a necklace before. I got the chunky chain with open heart. I love it
so much. Came to work today and had lots of compliments. I will be buying more items!!

April 24, 2026
Unprompted review
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Rated 5 out of 5 stars

I love UNOde50 jewelry

I love UNOde50 jewelry! This is my 3rd ring and my 7th piece of jewelry. Ordering through the website was so easy and my ring arrived promptly. Thank you for the beautiful jewelry!

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quality jewellery.

A great company. Prompt delivery and excellent communication. I love the products and was delighted to find a bracelet like the ring I bought two years ago. Excellent quality jewellery.

April 9, 2026
Unprompted review
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Rated 4 out of 5 stars

Packaging

In love with my mixed metals bead necklace and bracelet but I would of loved to have gotten the other packaging. I added the option of the nicer packaging but I still got the paper one :(
It is my third product from Unode50 and I still don’t have one of the nicest red packaging ones!
Thanks

April 1, 2026
Unprompted review
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