Ur&Penn Reviews 

A confusing shopping experience.

I purchased a watch at a reduced price which got confirmed shortly after the purchase online. One week later I get an update about my order containing a different price. Eventually I received my watch which I didn't like and had my partner return it to the store.

I didn't get a receipt, nor an email confirming the return. Checking my credit card transaction I can see now 5 days later, that the return has been processed. All good in the end, but one of the worst companies when it comes to communication and processes. How can you accept a return in a store without providing a receipt of having received an item. Strange business attire.

I recently purchased a Citizen Promaster watch (BY3005-56E) from Ur & Penn, and after just a few months the crown and stem came off completely on their own — without any damage or misuse.
When I visited the store in Gothenburg (Motorgatan) during the weekend to report the issue, the staff immediately said it’s “not covered under warranty” as this is not a manufacturing defect and that only battery or internal problems are included. such decisions should be made by Citizen’s authorized service center, not by a retail salesperson.
I expected Ur & Penn to send the watch for proper inspection instead of refusing it outright. For a brand that sells premium watches, this kind of customer service is very disappointing.

I cannot put 0 stars. Today around 7 pm I went in your store in Drottningatan. Two very very very unpolite girls were working. One is swedish and in tge end I realized that other one is Serbian because she called VAKT to come to throw me out of store and told me to go fu*ck myself out od HER store, and insult me about my nationality because not so long her country attack my country, some like today Russia is attacking Ukraina. She was speaking on serbian language, my nationality is Croatian. I come in store to do reklamation about golden ring that I got for my wedding aniversery. It is golden ring with heart made of circones. After few consumptions, circones started to fell of the ring. I am working as KAM for one international company and I know the laws for customers very, very good because I cannot put myself in the situation like this today. Your employers are so out of maners that it is amberessing for your company and for their parents also. They don't have respect for customers at all. They said that they can send this product to be fixed for tree times. I said, ok, I know that you can but I don't wan't that. This product is very bad quality and I wanna my money return. They said, NO, we will NOT give your money back. After I showed her the law from EU consummption page she started to check her papers but she didin't find anything. Than she said that I sholud come tomorrow when her boss is here. I said that I came today, spend 39 sek for SL ticket and I don't wanna come tomorrow. I asked her to call her manager. She refused and they put me on IGNORE in front of 20 people in the store. At the end I aked for their names to make a complaint, they didn't wan't to give me names and the serbian girl did her "performance" with insulting me, swearing and kicking me out of store...now I am soooo angry that I sent emails in EU consumption commison, hallå konsument, konsumnetverket and I will put this on every social network and I am soooo mad that I also contacted mister All Saffar. You s**t on weding aniversary, shame on you!!!

Selling watch in false box, instead of 5 years official warranty only one? No warranty card/book, no manual, no original box?

Avoid this company in a vide range, classic fraud.

If they claim differently, I can send their internal warranty, false box, and packaging images to anyone.