Valentino Reviews 251

I had a very disappointing experience with the store manager in Holt Vancouver . Unfortunately, her approach to customer service was unprofessional and did not reflect the standards expected from a luxury brand.

I visited regarding a repair issue, and instead of offering proper assistance, she handed me the stud from my bag and advised me to go to a third party to have it fixed. I was not comfortable with this suggestion, as any external repair could affect the value and integrity of the bag. When I expressed my concerns and asked for the matter to be escalated, she stated that she was the final point of contact and did not offer any further support.

The interaction felt dismissive and stressful rather than supportive and solution-oriented. This was the first time in my life I have encountered this level of customer care. If it were possible, I would give zero stars.

Luxury brands should prioritize hiring knowledgeable and helpful managers—individuals who listen, support clients, and represent the brand properly—not someone who dismisses concerns, assumes they know everything, and shows little regard for customer experience or brand reputation.

I hope the company takes this feedback seriously and improves the level of service provided.

The staff at the Sloane street branch is very rude.
I have been told I can’t try the shoes as the soles will get damaged… One is to spend thousands of pounds for a pair of shoes without putting them on.I am still in shock …The girls at the Sloane street need to learn some manners and treat everyone nice whether you came in dressed expensively or in Leggins …otherwise I’m calling Adam Sandler in …
Seriously people why so rude?

This is my absolute last Valentino purchase due to lack of quality of the product and lack of customer service. I had purchased the Valentino VLogo Rubber Sandals. I have only worn them a handful of times. The shoe still looks brand new by the tread on the bottom and all other appearances. The toe separator came out of the base of the shoe while I was walking. I do not live near a Valentino store, so as per the website instructions, I sent the show to my nearest store, which is in Bal Harbor, Miami. My contact at the store was Emy Fayad. She would not give me any information as to why Valentino won’t repair the shoe, just that they won’t. Then, with further insult to injury, they would not issue me any kind of refund or store credit, even though the shoe has been barley worn and lacks the quality a basic sandal, much less a “luxury brand” should have. Emy would only contact me via text message and did not respond in a timely manner. I expected more from this company. There was nothing “luxury” about this company in terms of their quality in customer service, it’s just their price tag.

-1.
Complete minus. In ratings?
Ordered 2 x diabetic meters and received 2 x pulse oximeters which I already have. Plus they don't work.
Looks like I have been scammed. Surely something should be done with this site??
Will not be buying from them again

Very bad service!

My son bought a pair sneakers of valentino. After a year it was already broken. Valentino refused to repair it eventhough there was still warranty . Bad quality for an expensive shoes.

Valentino have awesome looking bags!
I bought a white/gold strap bag and people are staring! High quality and super neat products!

Order never received and no solution provided by Valentino’s customer service despite several attempts to contact them. Very disappointed with the way this was handled.

I bought a Valentino Man shoes from Saks off Fifth avenue and the quality of the product was horrible. The paints are coming off and the bottom of the shoes are coming off. The quality and the customer service is horrible. It is an expensive shoe and not worth it at all. Dont buy at all.

I wouldn’t recommend anyone shopping here I’m not even sure if the site is legit. I placed an order not even 1 hour went by and I noticed a minor error despite order not even showing as received they said it’s nothing the could do. 200+ down the drain and I have to wait 10-14 days to receive a call from a random number and hope to resolve this issue

I’m a frequent buyer of luxury goods, not a high-net-worth individual, but someone who values craftsmanship, quality materials, and the feeling of being cared for as a customer. I see these purchases as special investments, and over time I’ve built a small collection of beautiful, well-made pieces.

That’s why my experience with Valentino has been so disappointing. Last summer, I purchased a pair of white sneakers. I wore them fewer than five times before storing them carefully for winter, in their open dust bag, inside their box, alongside my other items, all of which remain in perfect condition.

When I opened the box this summer, I was shocked to find signs of mould damage on the sneakers. I immediately contacted Valentino customer service, only to receive a series of dismissive, unhelpful responses. I was passed between representatives, each one showing little interest and ultimately blaming me for “improper use and storage.”

I take great care of the items I buy, these things matter to me, so I found this treatment insulting. After several emails, I was finally told to bring the shoes into a boutique for review. I made the trip, spoke with a kind sales associate who reassured me it would all be resolved, and left feeling cautiously optimistic.

Weeks later, after the shoes were shipped abroad to Valentino’s warehouse for after-sales care, I received an email saying they were being returned to me. When the box arrived, I opened it to find the sneakers in exactly the same condition as when I sent them. No repairs, no explanation - just a wasteful round-trip shipment and a customer left completely unheard.

For a brand that positions itself at the height of luxury, this lack of care and accountability is deeply disappointing — both in customer service and in environmental responsibility.

I bought a bag for 110€ in may 2025 used it 1 time and the color goes off they say its not the factory’s fault and that its my and color from my clothing went off on it. That is not true since you cant wash it off and it is clearly the paint that goes off from the bag. And worst of all they don’t refund me or give me a new one they just say its my fault. Don’t bother buying anything from them

From the start it was a nightmare to order online.The chips that I ordered come as a small portion and I ordered large.Wouldn’t normally comment as just a mistake but the pizza I ordered was the worst pizza I have ever had.Ordered double pepperoni and hardly any pepperoni.Completely tasteless.Will not be ordering again 😡

So I went on the website to take part in the vans collab. I ordered the polka dot red color in a women’s size by accident (same exact shoes, little distinction from what I can tell). Not even 5 minutes after, I sent a message to support noting the error and trying to confirm the correct item. After this, I was informed that the item ordered was confirmed (or switched) to be a men’s size 9. Sometime later the shoes arrived and were still women’s shoes. I gave support a call twice just to be told “we can’t change anything once it’s already ordered, request a return or refund and just buy the shoes again.”. All of this in mind, I’m deciding not to repurchase because of the principle of transparency. The shoes were meant to be a birthday gift and nothing was done to better improve my experience. Highly dissatisfied and more so disappointed in this “luxury” brand.

I ordered two pairs of sandals; they arrived very late, and the wrong colour and size! When I asked to return them they said they don’t do refunds on sale items. They sent me the wrong damn items! And they’re keeping my money? I have made a claim with my bank but absolutely, at all costs AVOID THIS COMPANY. Unbelievable behaviour.

On arrival at the new Valentino store on Old Bond Street London the security advisor told us that the staff were busy with other clients though the store had only one client inside. Clearly Valentino has insufficient staff and will lose support as a consequence. The customer should not be rejected when the store is obviously understaffed. It’s allegedly a premium brand…. 🤔

Expensive shoes that started breaking after 3 weeks and wearing the shoes 15 times. Even the cheapest shoes i ever bought had a better track record than that.

After contacting customersupport about it they told me it was normal signs of wearing them. This actualy confirms that the people at Valentino know how bad the quality and durability is.

SHAMEFULL, NEVER BUY HERE, SPEND YOUR MONEY ELSEWHERE!!!

I would actually rate it no stars at all. I think your company is a scam. I ordered 2 pairs of mint green chunky flower sandals but I received 2 pairs of beige flower sandals. They are the wrong colour and they don’t look the same as the ones I ordered. I sent them a few emails explaining my problem. It took awhile for them to get back to me. When they finally answered they said the do not refund sale goods which I was not aware of. The seller is at fault for not sending the right colour and style of sandals. I should be in titled to a full refund because they are at fault. I would never buy anything again from this company. If this is the way they treat their customers.

The only reason I gave a 1 star is because I couldn’t give no stars. They lie and refuse to answer questions. I keep getting excuses. DONT BUY AND IF YOU DO FORGET ABOUT RETURNING IF YOU GET THE WRONG SIZE. They write very nice letters back but they don’t help, they delay. Terrible service and average product.
Rusty Weekes

This experience has changed the way I view Valentino — and not in a good way.

After my order was lost during shipping, I expected the situation to be handled swiftly and professionally. DHL, the carrier, confirmed the loss immediately and advised that Valentino needed to process the refund. What followed was weeks of silence, confusion, and constant chasing — not what you'd expect from a luxury brand that claims to stand for excellence.

I submitted every document requested. I followed up multiple times. And yet, it took nearly two months of persistent effort just to receive a resolution. There was no urgency, no ownership, and no real sense of care throughout the process. What should have been a simple matter turned into a draining and disappointing experience.

Valentino’s brand represents quality, prestige, and trust — but when things went wrong, none of that was reflected in how I was treated. The lack of responsiveness, the delayed action, and the emotional toll it took were deeply frustrating.

I’m sharing this because I believe future customers deserve to know that if something goes wrong with your order, you may be left completely unsupported. Luxury is more than a label — it’s about how a brand treats its customers when problems arise. In my case, Valentino fell far short of that standard.

Absolutely disgusting show
Took a month to get to me cost £35 for a pair of plastic sandals that don’t even look like what was advertised
These need to be stopped absolute rip-off merchants