I had a booked visit from Bryan (ID 267118) who spent several hours sorting out the various battery and hardware problems at my house. In the end he changed the main panel, the aerial, and got the cam... See more
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We called up on a Friday to arrange a survey and Patrick came on the Monday to see us. He listened carefully to our needs and provided us with an appropriate quote that day. We were happy with the quo... See more
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At this moment zero they need to ensure that all their staff no about the rewards. I have been pushed from pillar to.post just trying to get the reward fir my friend 1st I have to ring then she does a... See more
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Saad - 279147. Fantastic service from Saad, we have met before and he was just as professional as the first time we met. Checked my whole system for errors and replaced all batteries in quick time. Aw... See more
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Company details
- Security System Supplier
- Burglar Alarm Store
- Security Equipment Store
- Security Service
- Security System Installer
About Verisure Alarms UK
Written by the company
Everyone deserves to feel safe. That’s been our driving belief for over 35 years—and it’s what keeps us focused every day, protecting thousands of homes and businesses across the UK.
When an alarm goes off, we act fast. Real people backed by state-of-the-art technology, working together to detect what’s happening, verify it’s real, and step in if needed. Whether it’s a break-in, fire, or medical emergency.
But protection isn’t just about alarms. It’s about being there when it counts, earning trust through every interaction, and giving back to our communities through crime prevention and support initiatives. It’s peace of mind, made real.
Need help? Call us any time on 0333 200 9000.
Verisure UK
Website: https://www.verisure.co.uk/
Q12 Quorum Business Park
Newcastle Upon Tyne, Tyne and Wear NE12 8BU
Your Home Security is Our Mission
Written by the company
- 24/7 Home Protection
- Backed by over 35 years of expertise and trusted by millions of customers across the world. Our security experts are there for you whenever you need us most.
- Professional Installation
- Don't leave your home security to chance. Every Verisure system is fitted by a security expert following a personalised risk assessment. No guesswork, no DIY. Installed right the first time, for your complete peace of mind.
- Rapid Response
- When every second counts, we act in time to make the difference. Our UK-based monitoring team assess every alarm trigger and is ready to rapidly take action, which can include deploying our ZeroVision smoke barrier, contacting emergency services, or sending out security guards to secure your property.
- Your Privacy First
- Protecting your home means protecting your privacy. Our Alarm Receiving Centre can only access your system if your alarm is triggered. We are fully GDPR-compliant and never view or store your footage or data outside of a confirmed security event.
Get Protected Today
Same day security assessment and installation
Start your quote now, and one of our friendly security experts will call you to arrange a free security assessment and no-obligation quote. We aim to get to you on the same day so your protection can begin immediately.
Contact info
Q12 Quorum Business Park, NE12 8BU, Newcastle upon Tyne, United Kingdom
- 02038853296
- customersupport@verisure.co.uk
- verisure.co.uk
New Offer: 50% Off Alarm Installation
4.7
Excellent
51K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Alarm was set off by my daughter’s dog…
Alarm was set off by my daughter’s dog by accident, they acted on it and rang us as we were out. Clarifying the reason and gave us peace of mind as I know that they are watching my home to keep it safe.
July 23, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The peroni spoke to was knowledgable…
The peroni spoke to was knowledgable and patient. She explained everything in simple terms
July 20, 2026
Reply from Verisure Alarms UK
Hi PM,
Thank you so much for taking the time to leave us a 5-star review!
We really do appreciate your feedback in relation to this!
Best regards,
Seb
I opened a window
I opened a window, after lock down, when the first heatwave hit us, l panicked, and forgot the security was on.
A quick response from Verisure Alarms Ltd was welcome.
Many thanks Vivien Bowles
July 19, 2026
Reply from Verisure Alarms UK
Hello Mrs Vivien Bowles,
Thank you so much for taking the time to leave us a 5-star review!
We really do appreciate your feedback in relation to this!
Best regards,
Seb
ross 238209 installed doorbell great
ross 238209 installed doorbell great
July 27, 2026
Unprompted review
Reply from Verisure Alarms UK
Hello Jonathan Factoran,
Thank you so much for leaving us a 5-star review!
I am so happy to hear about the service offered by my colleague Ross, I will ensure this feedback is passed on, as I'm sure it'll make their day!
Best regards,
Seb
Very efficient and effective help…
Very efficient and effective help provided to get doorbell, chime and camera's working after switch to new Broadband provider.
July 27, 2026
Reply from Verisure Alarms UK
Hello Esther Gray,
Thank you so much for taking the time to leave us a 5-star review!
We really do appreciate your feedback in relation to this!
Best regards,
Seb
Saad 279147
Saad 279147
Saad was very friendly and efficient removing our equipment from our previous property. Very happy with the customer service.
July 27, 2026
Unprompted review
Reply from Verisure Alarms UK
Hi Emma,
Thank you so much for leaving us a 5-star review!
I am so happy to hear about the service offered by my colleague Saad, I will ensure this feedback is passed on, as I'm sure it'll make their day!
Best regards,
Seb
Reply from Verisure Alarms UK
Hello John Campbell,
Thank you so much for taking the time to leave us a 5-star review!
We really do appreciate your feedback in relation to this!
Best regards,
Seb
Don't even go there
Don't even go there. This business has gone downhill. I used to have a contract and recently moved back in to my house. But the service around engineer visit, dates, communication etc has been diabolical. I'm looking at alternatives as I don't know what on earth im going back to Verisure for.
July 27, 2026
Unprompted review
Reply from Verisure Alarms UK
Hi Matthew,
Thank you for getting in contact!
I am sorry to hear that you feel this way regarding our service, it's never our intention to leave you in this situation.
Whilst we appreciate your feedback, I'd still be keen to further investigate exactly what has warranted this review, as I'm sure there is something we can do to bring this matter to a swift conclusion. In order to help locate your account, we need some additional information. Please respond back to my email via Trustpilot with some additional account information and we will be in touch.
Best regards,
Seb
Ross 238209 installed camera…
Ross 238209 installed camera efficiently great work
July 27, 2026
Unprompted review
Reply from Verisure Alarms UK
Hello Sue Walker,
Thank you so much for leaving us a 5-star review!
I am so happy to hear about the service offered by my colleague Ross, I will ensure this feedback is passed on, as I'm sure it'll make their day!
Best regards,
Seb
Gordon Simpson
Gordon Simpson
319962
Brilliant guy and quickly done
Thanks for attending my garage today
July 27, 2026
Unprompted review
Reply from Verisure Alarms UK
Hello Salas GREBLIUNAS,
Thank you so much for leaving us a 5-star review!
I am so happy to hear about the service offered by my colleague Gordon, I will ensure this feedback is passed on, as I'm sure it'll make their day!
Best regards,
Seb
Appointment made and got a call 1 hour…
Appointment made and got a call 1 hour before to say on route to us. Issue fixed quickly and efficiently by Dan who was really great. Excellent service all round.
July 26, 2026
Reply from Verisure Alarms UK
Hello Stewart Boxer,
Thank you so much for leaving us a 5-star review!
I am so happy to hear about the service offered by my colleague Dan, I will ensure this feedback is passed on, as I'm sure it'll make their day!
Best regards,
Seb
Hard sell tactics
I thought this sort of hard sell went out with the ark!
I have been a customer of Verisure for several years. Prior to relocating I asked that the service be terminated. I was persuaded to put the contract into an administration mode that would enable me to transfer to me new property. I decided after a few months that I did not want the service in my new property, made the phone call, was kept on the phone asking that I reconsider continuing the service at half the price I was originally paying. I said no. I was then asked to contact the buyer for my property to ask them if they would like to continue the service. Considering the stress of moving house, I politely declined the request. A week later, I receive an invoice for my original monthly fee, despite having no security in the house, so no service. Upon enquiry with customer service, I'm now told that I have to serve the notice period, with no security, yet pay the full amount.
So, in comparison, if I serve notice on my job, but then don't turn up, do I still get paid?
Verisure, this is appalling.
July 20, 2026
Unprompted review
Reply from Verisure Alarms UK
Hi Pixie,
Thank you for getting in touch!
I am so sorry to hear about the issues you've faced when looking to terminate your services with us, we are always disappointed to lose a valued customers such as yourself, however, we always respect your choice.
We understand that a notice period can appear frustrating on the surface, on the other hand we require this in order to complete the administrative tasks in order to successfully terminate your account. It isn't an effort to keep you for any longer than necessary, all of our customers are aware of this in the terms of their agreement, and by signing this, you are informing us that you've read and understood these, so this shouldn't have come as a surprise to you.
We appreciate that regardless of what I've said above, it's still a frustrating situation, and we do greatly appreciate your feedback. I'd be keen to find out if your request for termination is progressing smoothly and reassure you that everything will be resolved. In order to help locate your account, we need some additional information. Please respond back to my email via Trustpilot with some additional account information and we will be in touch.
Best regards,
Seb
Everything was explained very well and…
Everything was explained very well and repeated if I didn't understand anything. Jithin was patient, friendly and efficient. He always responded when I had any query.
July 20, 2026
Reply from Verisure Alarms UK
Hi Shobh,
Thank you so much for leaving us a 5-star review!
I am so happy to hear about the service offered by my colleague Jithin, I will ensure this feedback is passed on, as I'm sure it'll make their day!
Best regards,
Seb
Excellent service from Verisure
Excellent service from Verisure! Very professional and reliable. Thanks
July 26, 2026
Reply from Verisure Alarms UK
Hi Joyce,
Thank you so much for taking the time to leave us a 5-star review!
I'm thrilled to hear of the excellent service offered by our team, we really do appreciate your feedback in relation to this!
Best regards,
Seb
Reply from Verisure Alarms UK
Hi David,
Thank you so much for taking the time to leave us a 5-star review!
We really do appreciate your feedback in relation to this!
Best regards,
Seb
System worked as intended
July 26, 2026
Reply from Verisure Alarms UK
Hello MR. Julian Souter,
Thank you so much for taking the time to leave us a 5-star review!
We really do appreciate your feedback in relation to this!
Best regards,
Seb
Reply from Verisure Alarms UK
Hello,
Thank you so much for taking the time to leave us a 5-star review!
I'm thrilled to hear of the excellent service offered by our team, we really do appreciate your feedback in relation to this!
Best regards,
Seb
Alarm triggered overnight and your…
Alarm triggered overnight and your staff were able to reassure me that there was not a problem it was probably a spider on the sensor
July 19, 2026
Reply from Verisure Alarms UK
Hello MALCOLM HOLBROOK,
Thank you so much for taking the time to leave us a 5-star review!
We really do appreciate your feedback in relation to this!
Best regards,
Seb
Customers service is fantastic and how…
Customers service is fantastic and how you can improve with new gadgets for speed recording and clear vision will be great for customers.
July 26, 2026
Reply from Verisure Alarms UK
Hello Austin Glad Abumhenre,
Thank you so much for leaving a positive review!
We really appreciate you taking the time to leave us this feedback.
Best regards,
Seb
As i have a mental illness i have woken…
As i have a mental illness i have woken up at about 3am and set of the front window alarm twice know,verisure have said as they saw me on my door camera then everything must of been ok even though i was in my pyamas, no emergency services were called or even a guard wasnt called out to check my home was ok,or that no one was trying to rob my home or if i need medical assistant,your advert dose not represent how good your alarm system is,i thought if i had an alarm system i would feel alot safer if i opened the downstairs window and wondered the street,do you deserve a 2 star if you cant promise my home is safe if i set off the alarm system and you cant reach me by phone.
Bing epliptic i can wonder off and not have any reckonison what going on around me.
When i set off the alarm i had opened the downstairs window and then climbed through it and started to wonder the street in my pyamas.
On my door camera you could see me talking to the niebourgh who was supporting me.
You dont knowing what i look so i could of been a look out person while my home was being robbed.
So am not happy with the way verisure handled the situation,why could't you get a guard to call to check all was ok or inform the police to do a drive past as i needed emergency assistant as my heart pressure was high when the ambulance finally arrived
June 12, 2026
Unprompted review
Reply from Verisure Alarms UK
Hi Paul,
Thank you for sharing your experience.
I am truly sorry to hear about the distress and concern this situation caused you. We understand how important it is to feel safe and secure in your home, and our team takes great pride in our response.
We take your feedback seriously and are keen to understand more about what happened exactly. In order to help locate your account, we need some additional information. Please respond back to my email via Trustpilot with some additional account information and we will be in touch.
Best regards,
Seb
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