Vets Now - Hemel Hempstead Reviews 92

We had to take our Jack Russell for emergency treatment to Vets Now over the bank holiday weekend as our usual practice was closed. I think that we were seen by their vet Naomi.

Naomi was patient with our reactive dog and made her as comfortable as possible. She reassured us about the next steps of treatment and provided us with the medication needed to keep our dog comfortable until we could be referred to a specialist.

Edit: After reading several reviews about pricing I wanted to add an extra comment. We have been to two different out-of-hours vets over this bank holiday weekend. The first vet practice we visited had a similar out-of-hours fee for the appointment as Vets Now, however Vets Now provided far superior care for our dog and were a lot more knowledgeable. They are well worth the price for emergency cases and we found the medication provided to be a reasonable cost too.

Very Very efficient and very pleasant. I found them very expensive that would be my only complaint.

Feel like these vets are all about money and not the actual wellbeing of animals I had a very poorly 7 week old kitten he went down hill rapidly I was terrified I was going to lose him I contacted my usual vets to be put through to these I explained the problem to be told that’s fine pop down we will get him seen to straight away. Before the call ended I’m getting all there fees chucked at me when my heads all over the place £347 just for an appointment is disgusting this was without any extra money for his treatment! Vets are supposed to be animal lovers they are just out for lining there pockets if you don’t have the money to hand over just like that they will fully just leave your animal to suffer

Very freindly and efficient, provided reassuring service and thourogh examination and treatment of our dog.

Fast service, great vets and reasonable price. Excellent.

The most vile vet at Hemel Hempstead who doesn’t care and I don’t think is qualified!!!!!
My dog was treated terrible and after complaining I was told lies that didn’t happen
I hope no one had to go there as it’s a rip off and all they were interested in was my money not the care of my dog
This place should be shut done and the vet should be sacked I’m disgusted 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

Thanks for the reply which is exactly the same as any o e else who has made a bad review
That tells me everything I knew you don’t care and if you was on the ball Ive already complained and got no where so I’m now going to report to the veterinary council how dare you be so blazed 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

In an emergency it was so good to have a video call with a vet. I was able to show my pets injury over the phone, with no appointment. I was given information for a local out of hours vets.

The nurse and vet listened to my concerns and were able to diagnose the problem.
Unfortunately, when I collected the dog, I was told my vet would be informed but it took a phone call from my vet to get the report.
And had to take the dog to my vet the following day because they had missed one of the seeds in the mouth
Otherwise would have go five stars

Excellent service.

I don't have any complaints about this Vetinary practice and happy to pay the extra cost being on a Saturday afternoon consult and for the treatment meds. However I was shocked to see the costs of the dispensed meds, approx 650% markup. Had I received my invoice before paying I would have declined these meds and sourced myself. Make sure you know what you are paying for.

Very forcefully tried to put my dog down during an epileptic episode before even attempting to stabilise him they told me he was brain dead and wanted to put him down with needles ready before even trying to explain the situation.

Fast forward a couple weeks and numerous tests at the RVC including an MRI and all checks came back clear with and a very healthy dog which just needs his medication adjusting for his epilepsy. Disgusting customer service the vet was not concerned for his health at all nor the delicate situation and wanted the easy out route of putting him down. I will never take a pet to this out of hours clinic ever again.

An emergency overnight stay for our 1 year old dog - they made what could have been a very stressful experience as calm as possible. First class care for animals and owners. Thank you.

The staff were so friendly and caring- I couldn’t have hoped for a better experience. Not only did they completely calm me down after a very panicked phone call - they were professional and caring once inside. My guinea pig was triaged immediately and then given a full thorough examination. My stress was alleviated and the vet gave me further advice to not only support the wellbeing of my pet but to help alleviate unnecessary costs. I felt as if all the staff were on my side and took any concerns I had seriously. Worth every single penny for the peace of mind and professionalism.

Excellent out of hours service, thoroughly recommend

We took our dog in as she had a very high temperature and the girls were absolutely amazing! Our dog is a very nervous Viszla and I really didn’t want to leave her. She stayed overnight and when we collected her in the morning she didn’t want to leave! Great experience.

They were very good and did not keep us waiting very long.

We were given a lot of advice and our little kitten was checked over thoroughly
Very friendly staff

We had a very emotional weekend and a very sick cat. The staff could not do enough for us they gave us plenty of time to spend with our cat before and after. They have given us time to grieve the entire experience was made much easier we can't thank them enough

Kind caring attentive vets. The vets kept me updated on my dogs progress whilst hospitalised and took the time to answer all my questions. I felt Jessie was very well cared for.